Protyre Autocare - Carlisle Broadway Opiniões 

1589
TrustScore: 4.5 em 5

4,6

88 Kingstown Broadway, Carlisle, CA3 0HA Carlisle, Cumbria, GB


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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Excellent service, as I arrived without an appointment with a tyre pressure warning light on. I was given info about what they would need to do to check what the problem was. I knew I need two new ty... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Booking really easy over the Internet,booked for 08.30 had to wait around ten minutes due to other customers waiting but overall great service hassle free lovely people to deal with,only waited hour,... Ver mais

A empresa respondeu

Classificada 4 em 5 estrelas

Efficient service, tyres were in stock to be fitted and there wasn't too long to wait. The wheel balancing was accurate, not everyone manages this first time. A minor point was that the VAT invo... Ver mais

Classificada 5 em 5 estrelas

Second time coming here, Great service from start to finish. The team were friendly, knowledgeable, and got my tyres sorted quickly at a fair price. Everything was explained clearly, and the work was... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Loja de pneus
  2. Loja de travões
  3. Loja de baterias de carro
  4. Oficina de inspecção
  5. Serviço de motorista
  6. Serviço de alinhamento de rodas

Escrito pela empresa

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Informações de contacto

  • 88 Kingstown Broadway, Carlisle, CA3 0HA, Carlisle, Cumbria, Reino Unido

  • 01228 529656

4,6

Excelente

TrustScore: 4.5 em 5

2 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,6

Todas as opiniões

(1589)

33 287 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Appointment times pointless

For the second time, car wasn't looked at for over an hour after booked time. Was told 3 vehicles booked online at same time and I was after them. I too booked online, 2 days previously.2 tyres, left at 5pm! So a 3.30 appointment ended up with me leaving as the last customer of the day. Previous time they 'forgot' my car, so another hour+ delay. Needs sorting.

17 de abril de 2026
Opinião espontânea
logótipo da Protyre Autocare - Carlisle Broadway

Resposta da Protyre Autocare - Carlisle Broadway

Dear Janine Maidwell,

Thank you for notifying us of your concerns.

We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.

Kindest regards,
Georgia
Customer Care - Protyre

Classificada 5 em 5 estrelas

Tyre replacement

I have used Gates tyre centre twice recently. Both times everyone I met there was polite and helpful. The second visit a mistake was made and I had to return the car for further work. I received an apology and was happy that the remedial work was prompt. Great service and a positive attitude. I will go back in the future

5 de abril de 2026
Classificada 5 em 5 estrelas

Replacement rear tyres

I called in to get a price for two rear tyres for my BMW and I was attended to by Grant who was very helpful. He ordered the tyres which were fitted when I visited a week later. During my visit to have the new tyres fitted he kept me informed as to how long it would take to fit the tyres and he also asked his colleague to check a front tyre for me. All in all I am very happy with the service.

1 de abril de 2026
Classificada 2 em 5 estrelas

Had booked appointment for 11.30 for…

Had booked appointment for 11.30 for one tyre to be fitted never left till 10 to 1 and had appointment elsewhere at 1.30 so had to rush back

30 de março de 2026
logótipo da Protyre Autocare - Carlisle Broadway

Resposta da Protyre Autocare - Carlisle Broadway

Dear Mrs Shaw,

Thank you for leaving us a review and we're sorry to hear that you had a longer waiting time than expected. 

We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.

Kind regards,
Eddie
Customer Care - Protyre

Classificada 3 em 5 estrelas

Long delay completing tyre change…

Long delay completing tyre change despite booked appointment, no communication regarding reason for delay or apology, no guarantee feedback and no invoice provided

27 de março de 2026
logótipo da Protyre Autocare - Carlisle Broadway

Resposta da Protyre Autocare - Carlisle Broadway

Dear Robert,

Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Carlisle Broadway branch has not been a positive one for you on this occasion.

We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.

We apologise for any inconvenience caused.

Kind regards,
Kayleigh
Customer Care - Protyre

Classificada 2 em 5 estrelas

Unwanted re-direction from favoured Company

Unwanted re-direction from favoured Company (across road) Office area dark and dirty, flooring was way past renewal date, had to wait an hour and whilst repair seems to have been successful £35-00 for a puncture repair !!!! I won't be going back

2 de março de 2026
logótipo da Protyre Autocare - Carlisle Broadway

Resposta da Protyre Autocare - Carlisle Broadway

Dear Michael Martin ,

Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Carlisle Broadway branch has not been a positive one for you on this occasion.

We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager, and they will be in touch as soon as they can to discuss this further.

We apologise for any inconvenience caused.

Kind regards,
Kayleigh
Customer Care - Protyre

Classificada 5 em 5 estrelas

Excellent service

Excellent service, kept updated all day with my car, old parts shown to me with wear and tear too. Excellent communication throughout- shout out to Philip who was brilliant- kept me informed and was clear regarding costs and timing of repairs. My car was a tricky one to sort as it’s old but the lads got it all tip top for me. Can’t fault these guys, top notch place and service. Thanks :)

4 de março de 2026

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