Protyre Autocare - Exeter-Sowton Opiniões 

768
TrustScore: 4.5 em 5

4,7

Apple Lane 19, Trade City Apple Lane, EX2 5GL Exeter, Sowton Industrial Estate, GB


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Leia as opiniões dos outros

Classificada 3 em 5 estrelas

Customer Service - Awful, overly polite on welcome but then keep you waiting for an hour even after booking a time slot. Walk ins and trade seem to take priority. Actual Tyre Fitter - Superb, fri... Ver mais

Classificada 5 em 5 estrelas

Yet another puncher, just turned up, the depot was busy but still they managed to fit me in within 2 hours Absolutely brilliant staff, nobody is miserable, As pensioners we just want a hassle/st... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I have not been here since it was Mid Devon Tyres, but the staff here at Protyre are absolutely fantastic and I will absolutely be recommending them to everyone! I booked my car in for a wheel alignm... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Ben was so helpful. Booked a tyre change and wheel alignment but my ordered tyres were not suitable for my car. Ben worked hard to find comparable alternative tyres, got them fitted by the team and wh... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Loja de pneus
  2. Loja de travões
  3. Loja de baterias de carro
  4. Oficina de inspecção
  5. Serviço de motorista
  6. Serviço de alinhamento de rodas

Escrito pela empresa

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Informações de contacto

  • Apple Lane 19, Trade City Apple Lane, EX2 5GL, Exeter, Sowton Industrial Estate, Reino Unido

  • 01392360022

4,7

Excelente

TrustScore: 4.5 em 5

768 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,7

Todas as opiniões

(768)

33 340 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Friendly, Reliable Service at a Great Price

I had a great experience with Protyre. The team was friendly and welcoming from the moment I arrived, which immediately put me at ease. They were professional, knowledgeable, and took the time to explain everything clearly without any pressure.

The service was quick and reliable, and the pricing was very reasonable compared to other places I’ve tried. It’s refreshing to find a garage that combines quality work with honest pricing.

Overall, I’d definitely recommend Protyre to anyone looking for dependable service and good value for money.

18 de março de 2026
Classificada 5 em 5 estrelas

Excellent service

Absolutely excellent service by the guys on reception and the fitter.
The fitter talked me through the wheel tracking information.
First rate experience - thanks guys!!

12 de março de 2026
Classificada 4 em 5 estrelas

Smelled of Cigarettes

Took my car in for MOT, I don't believe the radio is part of that test but it had been tampered with.
Also, my car smelled of cigarette smoke; I don't smoke.
The test was completed in good time and they contacted me, explained the results, so that part was good.

11 de março de 2026
Classificada 5 em 5 estrelas

New tyres

New tyres. Good service while you wait. Mechanics able to explain clearly the tracking issues.

11 de março de 2026
Classificada 5 em 5 estrelas

Prompt & efficient service

Hit something on the slip road, coming off the motorway, and tyre warning light came on. Headed straight for Protyre for a check up, to have confirmation of a rapidly deflating front tyre. Less than half an hour wait while a puncture repair was carried out. Lovely prompt service, cheerful and polite staff.

4 de março de 2026
Classificada 1 em 5 estrelas

Had a punctured tyre that I wanted them…

Had a punctured tyre that I wanted them to replace. So I ordered a new one online - same make, similar pattern.
After waiting for almost 2 hours for the job to be done, I got my car back with the same tyre on! They only patched it.
Luckily, I never drive away without checking.
I was told it was a mistake, but considering the similarity of the tyres, it left me feeling suspicious.
They offered to book me in for another day, but I won’t be going back after such a bad experience.
I just asked them to give me the tyre I paid for and drove away with it. I’ll rather pay another fitter to put it on than return to this place. I completely lost my trust in them.

9 de março de 2026
logótipo da Protyre Autocare - Exeter-Sowton

Resposta da Protyre Autocare - Exeter-Sowton

Dear Agnes,

Thank you for bringing this to our attention. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

Kind regards,
Eddie
Customer Care - Protyre

Classificada 3 em 5 estrelas

Online pricing varies vastly from in…

Online pricing varies vastly from in person pricing. I had to argue then was begrudgingly told they would 'price match' their own website. This was before any work was carried out.

Wouldn't let be book online as stocks were low.

9 de março de 2026
logótipo da Protyre Autocare - Exeter-Sowton

Resposta da Protyre Autocare - Exeter-Sowton

Dear Adrian Salter ,

Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Exeter-Sowton branch has not been a positive one for you on this occasion.

We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.

We apologise for any inconvenience caused.

Kind regards,
Kayleigh
Customer Care - Protyre

Classificada 3 em 5 estrelas

Long Wait

Although the young lady on reception was efficient and cheerful I had to wait nearly an hour from my appointment time to when the work actually started. In all, it took nearly two hours to have four tyres changed. Not once was I approached to tell me what was going on. More ongoing information please!

5 de março de 2026
logótipo da Protyre Autocare - Exeter-Sowton

Resposta da Protyre Autocare - Exeter-Sowton

Dear Mike Horn,

Thank you for leaving us a review. We're sorry to hear that you had a longer waiting time than expected. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

Kind regards,
Eddie
Customer Care - Protyre

Classificada 5 em 5 estrelas

5 🌟 all the way

Initially the experience was mediocre ..at best, had 4 x new tyres and paid extra for tracking & balancing.
Long story short, I commute 50 miles a day, 5 x days a week, and the car was shaking/vibrating at speeds over 40 mph..after 2 days I managed to get a slot and go back to get this problem sorted.. the lady on the desk was brilliant and the guy (baseball cap & glasses..sorry i didn't get your name) who recalibrated my tyres was awesome..I have my car back..and it drives like a dream..thank you..🙂

6 de março de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Great customer service and products

The customer service lady was very helpful (sorry forgot her name) and made me feel a valued customer. Put her in charge!
My new tyre was reasonably priced as is all their products and services.

6 de março de 2026
Classificada 5 em 5 estrelas

Friendly welcome

Friendly welcome. Helpful communication and efficient tyre repair. Thanks!

4 de março de 2026
logótipo da Protyre Autocare - Exeter-Sowton

Resposta da Protyre Autocare - Exeter-Sowton

Dear SB,

We're happy to hear that you felt welcomed and found our communication helpful at our Exeter-Sowton branch.

We appreciate your positive feedback regarding our efficient tire repair service,

thank you for sharing!

We will look forward to welcoming you again in the future.

Kind regards
Kayliegh
Customer care - Protyre

Classificada 3 em 5 estrelas

Good and friendly staff

Good and friendly staff, but why can’t you get the same deals by phoning the garage as you can on the website. Also booking a time slot seemed to be overridden by women given priority is this company policy? Not a reality in equality times surely.

4 de março de 2026
logótipo da Protyre Autocare - Exeter-Sowton

Resposta da Protyre Autocare - Exeter-Sowton

Dear Peter M ,

Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Exeter-Sowton branch has not been a positive one for you on this occasion.

We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.

We apologise for any inconvenience caused.

Kind regards,
Kayleigh
Customer Care - Protyre

Classificada 1 em 5 estrelas

Should have changed oil and filter but…

Should have changed oil and filter but when I checked still same dirty oil. Complete waste of time and money never again. Not had any response from protyre.

27 de fevereiro de 2026
logótipo da Protyre Autocare - Exeter-Sowton

Resposta da Protyre Autocare - Exeter-Sowton

Dear Shaine Hole,

Thank you for bringing this to our attention. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

Kind regards,
Eddie
Customer Care - Protyre

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