The Pure H2O Company Opiniões 41

Been using the system for 20 years. We enjoy drinking the pure water this system delivers. We appreciate the chlorine free taste and the absolute purity. Vlad Gravelis came to do our annual service today. Vlad was efficient, reliable, responsive and professional.
Thank you. Highly recommend.

I have been using H2o Water filter system for nearly 20 years. It provides absolutely pure water without pollutants metals antibiotics hormones sewage etc!
I very rarely write reviews but this company is so worth it that I I'm doing so without their knowledge but so consumers can trust it. Speak to Kerry who knows everything and is extraordinarily helpful it makes spending money a pleasure!! And I worked out that in spite of the initial costs it is cheaper than buying nasty plastic bottles full of water.
A full on 10 out of 10 thumbs up to this company – not many you can say that about!

Using the system since 1998. Cannot live without it. With recent house changes and a recent service we incurred an issue. Kerry checked with the team sent engineer Vlad to review, he took initiative as we have an old style filter, called the boss resolved and all in good working order. Nothing but praise for an ethical company.

We have had this water filter for over 20 years and have had consistently good service..the company updates systems regularly and always gets in touch to give a yearly service with efficent and friendly operators…thank you

I've been a customer for over 8 years and I'd just like to say how much I love this service and company!

Clean water and good health is so important to me, and thats what this service provides. Customer service is always great very helpful, and they come out to where I am no problem.

They recently suggested a direct debit spread payment option which was cheaper, and I love this as its not a big bill all at once I just spread it out.

Also with constant worries about water companies allowing pollutants, sewage releases etc I really don't like that and would worry about drinking water, but not now because I know my system from Pure H2O keeps me safe so I can enjoy pure water!

Pranath Fernando

Friendly, professional and knowledgeable team. A challenging install made easy - Purity Pro is a great choice, I highly recommend it. Thank you Pure H2O team.

Whilst renovating our house I was determined to install a purified water system and water softener. Having been highly recommended Roger by trusted friends we had no hesitation in contacting him. Roger was so informative and helpful the process was pretty straight forward and I can truly say 7 months in that this was the best decision we made. The water is delicious the fizzy water is delicious the boiling water leaves no scum when you make tea and is also delicious. I love the touch screen - to wash up the two options are perfect to wash up with and rinse. The after sales team is great and they are always on hand if I have a query. I even attached the water to my fridge so get the best ice. No more purchasing plastic or glass water bottles ever again. Highly highly recommend.

I've been working at PUREH2O Ltd for 2 years now as a field Technical Engineer and I want to be honest with everyone here. It took some time for me to feel comfortable with the directors and team, to speak from the heart. But, speaking for everyone, I feel that with each passing day we are becoming stronger and better than ever before. Having lived in England since 2009, I am certain that PUREH2O is like a second family, one that truly supports in tough situations, empathizes with its people, and listens to its team. In conclusion, I express my gratitude to all the clients and PUREH2O. I am proud to begin a part of the PUREH2O team.
Kind Regards,
Vlad

Crieff Hotel have recently invested in the Hydrae Bar™ bottle sterilization and refill station designed and delivered by PureH2O Ltd. This is a super piece of equipment that not only sterilizes the internal surfaces of glass bottles but also refills them with chilled still or sparkling water from our spring. PureH2O also supply the product with their own water purification system that removes any organics and pollutants leaving the water fresh and great to taste. HydreauBar™ is the only system on the market that delivers the bottle cleaning solution. In a single 20second wash cycle bottles are sterilized to Log7 and ready for refilling and this is essential to prevent cross contamination when reusing bottles. As part of our Environmental responsibility we have no hesitation in recommending the products and services of PureH2O Ltd, they have a great team of engineers who supported us through the installation and training of our team

Have been with Pure H2O for a number of years and have 3 machines in 3 different locations. Two of these were efficiently and satisfactorily maintained recently by technician Vlad. Arrived perfectly on time. After inspecting the machine, he explained the situation to me and was able to completely fix the fault on an ageing machine. I did have had an extremely poor experience some years ago with an inexperienced technician but couldn't fault this one.

We have had our unit for many years. Each service has been carried out efficiently and timeously. Today we had a service by Lewis the maintenance technician, which was outstanding as he recognised (unprompted) a new bathroom had been fitted since the last time. He then carried extra tests on the system to check pipe work installation.

I love my Quatreau SmartTap, it’s been the centrepoint of my kitchen since we installed it in 2022. We built a new home and the tap is my favourite gadget from the whole project! We also installed their RODI system that purifies tap water and makes the boiling chilled and sparkling taste amazing – much better than bottled water and so much more convenient. Once you drink pure water there’s no going back! Drinking tea made from the instant pure boiling water tastes amazing and steaming vegetables from pure water in the saucepan improves the taste and flavour of the vegetables. It's hard to believe the difference. Roger and his team have always given great service, their engineers are punctual, polite and leave the cupboard clean and tidy after service work. You couldn’t work with a nicer company, they really care about their customers and are very passionate about the purity of water and quality of products. I would highly recommend The Quatreau Smart Tap and Pure H2O Ltd - a definite 10/10!

I have come to the end of an 8.5 year relationship with PureH2O. This system is fabulous when it works. However, when it does not (which it often does not), it causes immeasurable stress. Why? Because we are talking water - water leaking in your home or no access to water in your kitchen. Both a nightmare. Look at all reviews from long term customers and learn from our mistake!
The responses to negative reviews from the company are similar to the behaviour I have experienced from mainly CEO Roger Wiltshire over the years - deeply defensive, borderline aggressive and never accepting the bad engineering of the product but always blaming the issue on the customer.
This is basically a hugely overpriced product that looks good and at times delivers a great product but which SEVERELY lacks good engineering and is flimsy and unstable.

I have lost count of all the leaks we have had. But just for illustration below is a summary of the emails I have had with them relating to major issues. Those were mainly issues occurring on weekends - because whenever your kitchen is flooding you grab the phone if possible - but PureH2O doesn't have that service on weekends:

August 2015 - Our Quattreau, whole house filter and water softening system are installed at huge expense. On top of the high installation cost we also do our annual services with PureH2O (Nov 2022 this was £870).
By January 2016, the very sleek looking tap display start malfunctioning. This led to a need to change it in July/August 2016 but in the interim we had multiple days without water in our kitchen. The change of the faulty product was done free of charge.
December 2016 - the tap display again stops working.
October 2016 - just a week after our annual service there is a problem with the RODI making constant noises. PureH2O has to come back to fix.
January 2017 - the water softener system leaks so badly all the power to our house is cut. This happens out of hours (PureH2O does not have weekend or bank holiday emergency service so don't believe the review that states they answer their phone on the weekend - they DO NOT). This leak destroyed the lower 20cm of all the walls in our laundry room because of all the salty water penetrating the walls. We haven't had a working softener since. Despite a few visits, PureH2O never managed to repair the softener and their only offer to us was to install a new one at a cost of upwards of £3,000.
June 2018 - 2 leaks, 2 service visits and yet the leak is not fixed. This time it is the actual tap which needs to be removed to go back to PureH2O to be examined. This leak was so large it left permanent water marks in the wooden floor in the kitchen.
June 2018 - by now the main Quattreau unit has busted and we had a completely new system installed (free of charge). We have been customers for 3 years now and at this point I was so 'anxious' about the quality of the product that Paul Carter (former head of operations) offers me a 7 year warranty on this new unit to give me peace of mind that I can trust it.
March 2020 - The Quattreau is leaking again. On the 8th of March I write the following in an email to CEO Roger Wiltshire: "This simply happens too frequently. And as per the previous instances it is destroying our wooden floor and leaking down to our bedroom causing water damage on the ceiling. If you guys can't ensure this doesn't keep happening we simply can't have the system installed in our home. We have had so many issues with the system around leaking and bursting and breaking that we are quite frankly losing our will to have the system as a result!". This is a Sunday - they respond on Monday and an engineer comes out Tuesday. They want to charge me for the visit. When I call on the promised warranty, Roger Wiltshire brushes me aside in an email writing: "Our systems don't blow up Marianne, a leak could be a simple explanation relating to a drain from your sink that has nothing to do with the equipment". What had in fact happened was said well by the visiting engineer: "This is not a result of use by [the customer] - [the thermostat] has totally sheered away from the fitting and this is a manufacturing issue". Just another example of Roger never accepting the poor quality and flimsiness of his product.
December 2022 - another leak, this time it is the chiller box. It happens just 3 weeks after our latest service. We get an extra charge of £330 to have this fixed.
April 2023 - leaking again. We are away for the long weekend. This leak is so large water doesn't just get to the floor below the kitchen - it gets to 2 floors below the kitchen. Turns out the circuit board of the RODI has broken, causing water pressure to build up so that one of the RODI cannisters burst and water is pouring out. PureH2O takes zero responsibility for the damages caused across our home. Communication with the company has ceased.

I have had the Pure H2O Quatreau tap and RODI water purification system for over 10 years and I can honestly say that I love it ! The water tastes great and I always take a couple of bottles of it with me when I go out - so I never need to buy bottled water, which reduces costs and plastic waste.
The single tap design looks sleek and elegant in my kitchen, and my friends love the sparkling water on tap!
I have upgraded my machine over the years and have always had good customer service, responding to any issues in a timely manner and even installing a temporary replacement whilst my machine needed to go in for a service. I believe the company takes pride in their products and service and are constantly improving and developing both.
If I were to move house I would definitely want to install another Quatreau system as ‘normal’ water just doesn’t taste the same!

Pure H2O have looked after our water softener & RO unit for 10 years and they have always been courteous, professional and helpful. Over the bank holiday we experienced a problem with our RO unit and a service engineer was scheduled by Kerry (in her usual superstar manner) and Vlad arrived today. He was knowledgeable, very experienced and worked extremely quickly to determine and rectify the issue (inadequate mains pressure). Because I have a service agreement in place, I received 25% off the pump that was necessary to maintain a stable water supply pressure. Vlad said this issue was becoming more frequent in the SE of England (we live in Maidenhead). Shout out to the PureH2O team for all they do for their customers.

I have been lucky enough to drink this water for many years. The difference in taste is unbelievable. Its benefits are incredible. I would recommend this water to anyone. Excellent company.

We initially started off with the water purifier system around 2 years ago. In December 2022 we upgraded to the chilled, sparkling and hot water tap. The set up is great and the customer service has been superb. Small teething issue after install but was rectified immediately. I have to say, its great to see quality products designed and manufactured in the UK as well.

Following some difficulties PureH2O called me back and came to a very good arrangement to rectify the trouble we had had. My compliments on their customer service.

I have had a reverse osmosis water purifier machine for nearly 25 years with The Pure H2O Company as I have been aware of the benefits of drinking clean water. Living in London tap water although treated has hidden elements that I'd rather avoid.
On 04/11/2022 we had an new RODI upgrade and the difference even to what we had drank before was apparent. My wife said to me at the weekend she thought the water tasted so much better than before which for me is all I needed to hear that the RODI is a great addition to our health.

Installation of my new PurityPro purification system has been such a positive experience, from pre-sale, installation & post-install support. The team in general are very helpful but the engineer Eliot Ashworth particuarly stood out to me. He provided high quality service throughout the installation process - gave me advice on what system would work best in my property, provided alternative solutions when we realised I would not be able to proceed with a water softner and tri-flow tap options to help personalise my system. Even when a few plumbing issues popped up he went out of his way to return (twice!) to ensure everything was resolved - excellent customer service!
Almost 2 months since the install and I'm delighted with the system - the purified water is life changing!