QP Jewellers Opiniões 

I ordered a necklace in December 2025. When, the order was not fulfilled, I accepted the offer of a refund in January. It is now late March and the refund is yet to be processed.

HORRIFIC SERVICE AND QUALITY.
My friend purchased a ring for my 30th birthday. This was supposed to be white gold with my birthstone in. A wonderful surprise, tarnished by a company who seem to deliver poor quality items as well as poor quality service.
Within 6 months the ring snapped. I’ve had Pandora rings far cheaper that are still going.
I sent the ring back for a replacement only to be sent my broken ring back. I am now 5 months on with no repair or replacement as the company refuses to provide a postage label but instead wants me to fork the cost and return at a later date which I am not comfortable doing for various reasons.
I have requested the companies complaint procedure, legal teams details and terms and conditions. Still waiting.
Wouldn’t recommend. Will be seeking a full refund and compensation for the many failings of this company.

Complete scam of a company. They gave me a guaranteed delivery date within the same week, but as soon as I placed the order they changed it and pushed the delivery back by an entire month. Their phone lines are effectively nonexistent — it goes straight to voicemail no matter what time you call. Email responses take around 15 days, and when they do reply, the messages are brief and completely unhelpful. Even after acknowledging that I wanted to cancel the order, they still forced me to go through a chargeback with my bank to get my money back.

I ordered a gift for Christmas however returned it via registered post and it has been returned to QP Jewellers since January 12.

I have sought a refund of 944 euros since that date of return but keep getting automated responses and no actual refund! It has now been 60 days since I returned the item but no refund or even a mention of same have I received.

Fraudulent would underestimate the quality of this company. They are thieves masquerading as a legitimate business.

Avoid at all costs. Never ever consider buying from them. You don’t need this kind of experience in your life.

Regards

Senan.

DO NOT USE!
I purchased a necklace for my best friend in December ahead of her 40th Birthday in January. Following a lot of stalling tactics as the dispatch date came and went, I arranged another present and then requested a refund. Suddenly, they said they had the materials to continue with my order. When I declined they said that they had processed a refund. This was not the case. I was then told that they had an issue with refunds. It is now March and I am almost £300 out of pocket. Avoid at all costs!

Update following the merchant response - I have never known any company to have "delays" with refunds - there is a statutory obligation! You even lied at one point and said it was processed.

I ordered my wife some earrings for Christmas and there was a guarantee delivery before 24th Dec, needless to say they never arrived …what a sham of a company - I cancelled the order and asked for a refund, we are now 7th March and still no refund.

Over the last 3 months I have managed only twice to speak to a human being and delivered over 15 emails - I appreciate there is a process which I was told to follow via trading standards.

QP customer support is shocking, it’s that bad I assume it’s all bots with human names, no explanation why no refund just a processing error at there end, they couldn’t inform me of anything less..what a joke, they give customer service a bad name and clearly are not interested in keeping customers or attracting new ones!

Fortunately you have to trust the process and eventually my bank got involved and chased my refund..QP only interested in one thing..this is definitely not the customers!

Commande der en décembre boucles d'oreilles bleu turquoise prix 500 € qu'il on encaisser m'écrivent depuis que ma commande est avait du retard il s'avère que j'ai rien reçu je leur ai demandé de me rembourser il on fait un geste rembourser 29€ des voleurs je leur ai écrit que je n'étais pas d'accord mes il on fait ce qu'il voulait site a ne pas faire d achat surtout pas il de vous appel pas une honte

My husband arranged via my daughter to buy me a ruby necklace for our 40th wedding anniversary as a surprise. It was ordered in Dec ready for our anniversary in Jan. It did not arrive despite my daughter getting in touch on a few occasions we are still waiting to receive either a necklace or refund as requested. Reading reviews it seems we are not the only ones. Terrible customer service.

The item was initially received two weeks later than the delivery date given when I bought the jewellery. It arrived 30 days after I ordered it. When I contacted them, they said they could give me no information on when it would arrive. It missed the birthday it was bought for. Other TrustPilot reviews say people were given a 5% discount when their delivery was delayed. I was never offered an apology, an explanation or a discount.
Then, when the item was received, it was so small and cheap-looking that I decided to return it.
The company's office was closed for most of December and into the second week of January 2026, so I had to wait several weeks to be able to communicate with them.
I eventually received instructions on how to return the item on the 8th January, sent it back via tracked-and-signed-for delivery with the Post Office, and I can see from the tracking website that it was delivered to QP Jewellers and signed for on the 13th of January.
It is the 3rd of March now, and I haven't heard from them or received a refund. I am now pursuing the refund via email, as the company's phone lines are no longer active.
It was a present, a special one, for my daughter's 21st birthday, and the whole experience has been really disappointing and time-consuming.
I did read TrustPilot reviews of the company before I bought it, but I made the mistake of only reading those on the QP Jewellers website. I didn't think that TrustPilot reviews could be cherry-picked like that. Now there are no TrustPilot reviews on their site, just a link to the search page on TrustPilot, so hopefully no one else will get caught out like me.
The jewellery I received compared to the picture of it on the website was worlds apart. The pictures on their site look so nice. The item I received was tiny, dull, and looked more like £9.99 territory than the bigger sum I spent. That is the bigger sum that QP Jewellers still have in their hands at the moment. I hope this money is returned and this matter is resolved, so I am able to go ahead and buy my daughter a 21st birthday present, 3 months after her birthday and 3 and a half months after I bought the jewellery from QP Jewellers.

Dont buy from this brand, really bad company, my earrings broke , they took them under false pretences of replacing them last November 2025 , I still have no explanation and no earrings . Their phone lines are down . Their customer service is non existent

If I could have given zero stars, I would have. I made a purchase begining of January 2026, thinking it would have arrived before my 30th wedding anniversary on 1 March 2026. I was WRONG!!!!! I have shown great patience, but now that has eroded away. I don't know if this is a scam, or just a purely terrible company. I don't even know if I will get my money back. STAY AWAY!!!!!!!!!!!!!

i ordered a necklalce in december 2025 and was guaranteed it would be with me before Xmas as it was a gift for my wife.
Closer the time I was a bit concerned as it had not arrived at the said date which should have been about a week before Xmas only to be told it will not be here until after Xmas.
I therefore cancelled the item and asked for a full refund of £199.00. I have been in contact with them ever since asking where my refund is and all I got was the refund has been processed, I said processed but my refund has not been refunded into my account. They said their team are experiencing issues with refunds but are working on it. It is now aproaching March and they have had the cheek to as me to rate their customer service. Well it's -00 from me with me telling them that what they have done is plain robbery.
Dont entertain them.

I ordered a ring on 6 Dec 2025 and the company indicated delivery by 19 dec, in time for Xmas. It failed to arrive and there was no contact to explain what had happened. I chased after Xmas and have been repeatedly told (but only when I chased for an update) that they cannot give me an indication of when the ring will be deapatched. That is now almost THREE, yes, 3 months since my order and my money was taken. I still cannot get an estimated time for delivery. Customer service is a joke at QP jewellers. I cannot believe they think it acceptable to keep a customer in the dark, and I’m now worried they may be in financial difficulties, as the only explanation for such diabolical delays and the absence of any explanation from the company.

I ordered a necklace in Feb 2025, it broke after 2 nights use and was returned for repair, I'm still waiting for the replacement or a refund no contact from qp jewellery, no phone calls answered, no emails answered so no chat answered.

You have now responded with a generic message 5 days later ... Keep me updated with order....,
I just want a refund, pay me what I'm due!

Their customer service is a delight and super helpful, I have had a very smooth resolution to a problem with a product that was completely my fault, and they had no issue nor fuss to sort it out even though they didn't have to. I am very happy with the purchase and that I chose this company to spend my money with! I will definitely be buying from them again!

Appalling. No contact after waiting so long for my item to be delivered,then when I message them and get an update,they tell me there’s no estimated delivery date,so after two months I ask for a refund,and have been ignored completely. Dreadful,dreadful behaviour from this company and will definitely not buy again given this shambles
Update 10/03/2026 STILL NO REFUND . Next stop is BBCs Watchdog who have already registered their interest in covering this fraudulent company and its behaviour

Having bought a ring that was supposedly in stock, after paying for the item i was told it will be a month for delivery. This was no good as it was for a gift. It has been over a month, no product, no customer service to contact and no refund. I have been robbed and still awaiting an outcome to claim my money back from paypal. DO NOT USE THIS COMPANY
EDIT 2/3/26: And still no money returned: with an eventual reply of this:
I have been advised by the directors of the business that refunds are currently being processed as soon as possible. While this has now been actioned, we are unfortunately unable to guarantee a specific timeframe for when the funds will be received back to your original payment method.

I would give zero stars if I could. My experience with QP Jewellers has been a nightmare due to poor product quality and an even worse customer service and resolution process. I purchased a gold necklace which, within months, suffered a broken clasp. This is unacceptable for an item at this price point and suggests extremely poor quality control.

The issue was compounded by their attempt to resolve it. They initially offered a replacement chain under the 12-month warranty, but the replacement I received was only gold-plated, while the original was real gold. This is completely misleading and not a like-for-like replacement. QP Jewellers claimed they no longer supply solid gold chains and offered a minimal refund to compensate for the difference in value.

I have been in an ongoing dispute for months, chasing them for a fair refund amount that would cover the cost of a genuine, matching solid gold replacement chain elsewhere. Their communication is slow, and they have not fully resolved the issue. I have a broken necklace and have spent months fighting for a fair refund. I strongly advise anyone considering a purchase to AVOID QP JEWELLERS. The product quality is questionable, and the after-sales support is frankly appalling.

Scam company that needs shutting down

Ordered a Christmas present at the start of Decemeber with a delivery date of the 22nd. Still nothing 2 months later at the end of Feb. No response to emails, no customer service, no faith that this is legit business. DO NOT USE THEM

Do not use this company.
I ordered the aquamarine necklace which cost me $803 Australian dollars. I still haven’t received a shipping date. I’ve emailed countless times to which i received no response or an automated response. Have now asked for a refund and I still haven’t heard back from them. They are impossible to get in touch with. Their website states that you can call their customer service number, but it ALWAYS goes to a message saying they have no one available. This feels like a scam and I just want a refund. I’ve had to go through my bank to try and get this money returned to my bank account. Would not recommend.