Quba & Co Opiniões 224

Brilliant service and always quality items. Love Quba.

Love Quba, bought a waterproof coat for myself and my wife for our boat and we love it, the staff in the Lymington shop couldn't be more helpful

Bought several items in St Ives, happy with those, I bought more online. Good quality, love the styling. I will buy more in the future!
It would get 5 stars, but what purports to be a Devon and Cornwall brand ( god knows they need the work there) is actually based in a warehouse in Stockport. Missed opportunity to give something back to the local community.

AVOID BUYING ANYTHING FROM THIS RETAILER WHO HAS APPAULING CUSTOMER SERVICE. I would give zero stars if there was an option to.
We visited the shop in St Ives where we purchased a significant amount of highly priced items. I then ordered a few items online which unfortunately did not fit. We then looked at returning them and were horrified that we as a customer have to pay postage to return items. Every retailer offers free returns so Quaba have no class or right to expect customers to pay for postage. When queried with customer services they were not interested in the fact we spent £900 in the shop and threw T&C’s at us with no gesture.
So today I am happy to pay postage to return all of the items valued at £920 and will not spend a penny in your shops again. Luckily none of the items have been worn. This is not about just the cost of returning goods but the attitude of customer services and no gesture at all.
Quba you should be ashamed !!!

UPDATE
Poor attitude and response which isn’t a surprise but out there for everyone to read.
We actually spent £900 in total over 2 separate days. £300 and £600 and in fact it’s over the £900.
How dare you question the spend ? It just shows how unprofessional Quba are as a company and the arrogance shows through. You don’t deserve the support of local customers or online.
Also let me correct you on returns. I order with several high street retailers and have never been charged for returns. For example, Canada goose, free returns to Germany, next free returns, Debenhams and I can go on So please don’t justify your poor practice on lies. Unless we are on holiday 90% of our shopping is done online and sometimes we order the same item in different sizes.
All returns have been sent now at our cost so let’s see how long it takes Quba to arrange the refunds. None of the items have been worn so let’s see …..

Quick delivery. Recommended.

Terrible quality and customer service!
I contacted Quba about two medium sail bags I purchased 11 months ago, which have started to fall apart. The stitching around the zip and handles is coming undone. I’ve been buying these bags for years and still use large sail bags that are over 10 years old! Sadly, like many companies, Quba’s focus on quality has clearly declined. Their response? “Take it to a local repair shop and pay for the repairs yourself,” because it’s over 6 months old. It would have been nice if the bags had at least lasted a year!
I won’t be buying from Quba again—the quality is as poor as their customer service.!
Scott

Ordered over the phone as not the greatest with IT.Person who took order was both helpful and professional making ordering process very easy.Products delivered on time by Royal Mail ,packaged well and great product as always .Think they do the best chino shorts by far .Thank you

Swift delivery of item ordered. Jacket matched my description and my expectations

Great quality for the price. Quick delivery.

Great products, good price, very happy

Visited Trentham store, bought 2 shirts but despite being in the sale no discounts were on the receipt. My wife paid but didn't look at receipt until we got home. Won't be going back again

Visited their Gloucester store, excellent helpful staff, plenty of sizes in stock. Great reductions on a their summer lines, the member of staff even showed me items that were reduced further because they were last season. Great quality clothing which seems to be getting more difficult to find these days

Great Shirts great price

Great quality and lovely finish to the garments

Phone customer service I ordered two polo shirts on line and the payment didn’t go through I had an email and called customer support on the 26th and my order was delivered the following day at 10AM BRILLIANT service thank you

Excellent service & prompt delivery!
Very happy with the purchase too.