6 seater Marston dining set.Poor quality furniture. Arrived in scruffy condition with scratches on glass top ,rattan itself was dirty and scratched. It looked like it was pre owned not brand new.
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Leia as opiniões dos outros
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A empresa respondeu
Furniture delivered on 28th July, Rattan Direct were informed within 2 hours that it was damaged & also different colours, they agreed & said I would receive my money back within 10 days…. It’s now 8... Ver mais
Informações sobre a empresa
- Loja de mobília ao ar livre
- Acessórios para móveis
- Loja de móveis
- Centro de jardinagem
- Loja de móveis de jardim
Escrito pela empresa
The Home of RD, Rattan Direct operated by ATM Retail LTD, offers stylish, high-quality outdoor furniture designed to help people make the most of their outdoor spaces. For over 15 years, the Rattan Direct brand has focused on making beautiful garden furniture accessible - combining style, comfort, quality and value. Our aim in simple: to create products that look good, feel good, and most importantly, last. We are a small, specialist team driven by craftmanship and thoughtful design, working closely together to deliver furniture that supports the moments and memories people create at home. We are proud to continue this tradition as a family-focused brand that customers can trust. is a leading outdoor furniture supplier in the North West. We pride ourselves on crafting high quality garden furniture that enhances outdoor spaces. Important: The previous company operating this brand entered administration in November 2025. From 1 February 2026, ATM Retail LTD began operating the brand as a separate legal entity and is not responsible for orders placed prior to this date. Customers with enquiries relating to orders made before 1 February 2026 should contact the appointed administrators, FRP Advisory Trading Limited. We are committed to delivering excellent service for all new orders placed from February 2026 onwards and rebuilding the brand for the future.
Informações de contacto
Reino Unido
- www.rattandirect.co.uk
3,7
Aceitável
7 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 64% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Rattan Direct a positive experience
Rattan Direct has excellent, good-value garden furniture, and we have been very happy with the pieces we have bought over the years. The delivery is generally quite reliable and the staff helpful.
28 de maio de 2025
Opinião espontânea
Resposta da Rattan Direct
Hi Hallie,
Thank you so much for your kind words!
We’re delighted to hear that you’ve had such a positive experience with our garden furniture and service over the years. Your continued trust and satisfaction mean a lot to us.
We’ll be sure to share your feedback with our team. They’ll be thrilled to know their efforts are appreciated.
Enjoy your furniture, and we look forward to serving you again soon!
Regards,
Jeniffer G
I ordered 4 dining chairs and phoned to…
I ordered 4 dining chairs and phoned to check that the stock was still available in the sample colours I had been sent. They sent me a photograph of the current stock immediately, which was very helpful. The furniture arrived promptly and I am delighted with the quality. I would definitely order from this company again.
22 de outubro de 2025
Opinião espontânea
Resposta da Rattan Direct
Hi Christine,
Thank you so much for your kind review!
We’re delighted to hear our team were able to help you with your enquiry and provide the photos before you ordered. It’s wonderful to know your dining chairs arrived promptly and that you’re so happy with the quality.
We truly appreciate your recommendation and look forward to welcoming you back again!
Regards,
Jeniffer G
Bought table and chairs a few year ago…
Bought table and chairs a few year ago and it is still looking as good as new. We have had to replace the cover supplied with it due to UV damage. When we first bought it one of the chairs wobbled but it was replaced quickly with no argument.
25 de outubro de 2024
Opinião espontânea
Resposta da Rattan Direct
Hi Janice,
Thank you so much for your lovely review and for being a valued customer over the years!
We’re delighted to hear your table and chairs are still looking as good as new. We’re also glad our team were able to resolve the chair issue quickly for you.
Your feedback about the cover is much appreciated, and it’s great to know you’re still happy with your set overall!
Regards,
Jeniffer G
Great quality products
Great quality products , standing the test of time and all delivered on time
1 de outubro de 2025
Opinião espontânea
Resposta da Rattan Direct
Hi Michelle,
Thank you so much for your lovely feedback!
We’re delighted to hear your furniture has stood the test of time and that everything arrived on schedule.
Your satisfaction means a lot to us!
Regards,
Jeniffer G
3 months still not had my refund
Still waiting for my refund. I am sure the company realise this should be done in 14days as that is what consumer law says. I have contacted Watchdog who will look into this and I will now have to go to court for my £738.
Such a shame as I have bought of them
twice with out issue, but when a company makes up silly excuses saying I'm in the queue for my refund, up dating there returns system, moving warehouse it starts to ring alarm bells to me
Note reply standard response systems changing etc etc, if they cared about their customers they would process the refunds. Having been on to company's i see why they are keeping people's money.
24 de outubro de 2025
Opinião espontânea
Resposta da Rattan Direct
Dear Romas,
We’re genuinely sorry that you’ve been left feeling this way, especially after previously positive experiences with us.
We want to reassure you that your refund is confirmed in our system and will be issued in full, credited back to your original payment card without fail. We are committed to seeing this through and ensuring it is resolved.
While we appreciate your reference to the 14-day timeframe, recent updates to our internal processes — including systems upgrades and operational adjustments — have meant that some refunds are taking longer than usual to complete. This is not an excuse, but a reflection of the challenges we’re actively working to improve.
We fully recognise how concerning delays like this can feel, and we're sorry for the frustration it’s caused. Please rest assured that your refund remains a priority and will be processed without fail.
Regards,
Maureen K.
So pleased
Everything went great and absolutely love my garden set
25 de outubro de 2024
Opinião espontânea
Resposta da Rattan Direct
Hi Mrs Jamieson,
That’s wonderful to hear!
We’re so pleased everything went well and that you’re happy with your garden set.
Thanks for choosing Rattan Direct!
Regards,
Jeniffer G
Good overall quality and service
I have bought quite a lot of furniture from Rattan Direct and have been really happy with the quality and delivery. We had a recent issue with one item and Rattan Direct resolved the issue quickly. My only negative is that it can take quite a while to get through to them by phone and when they promise to phone you back, they do not always do so.
26 de junho de 2025
Opinião espontânea
Resposta da Rattan Direct
Hi Shirley,
Thank you so much for being a valued repeat customer and for sharing your experience!
We’re delighted to hear you’ve been happy with the quality of our furniture and our delivery service, and that our team resolved your recent issue quickly.
We truly appreciate your honest feedback about phone response times and we’re sorry for any inconvenience and are actively working to improve our communication.
Your continued support means a great deal to us!
Regards,
Jeniffer G
Good quality furniture, long lasting
When we first bought our outdoor furniture from Rattan 5 years ago we knew we had made the right choice because of the quality and standard of the furniture.
And now 5 years later our furniture is still looking like new because we put the covers over them through the winter months and put our cushions in the loft. The customer service team are very polite and are always helpful even after 5 years. Buying this furniture from Rattan has been real value for money.. The furniture is easy to clean with a hose pipe or jet wash. The furniture we have is 13 piece Barcelona Cube set Parasol, and Storage box for the cushions during the summer. And they are all still in very good condition.
24 de outubro de 2025
Opinião espontânea
Resposta da Rattan Direct
Hi Herbie,
Thank you so much for your wonderful review and for being a valued customer for over five years!
We’re delighted to hear your Barcelona Cube Set is still looking like new and that you’ve found it easy to care for. It’s fantastic to know our furniture continues to deliver quality and value, and we truly appreciate your kind words about our customer service team.
Your loyalty and feedback mean a lot to us!
Regards,
Jeniffer G
Five star company
Our experience with Rattan Direct was all positive. Excellent prices and good quality garden furniture. Communication and delivery was good. Wouldn’t hesitate to buy from them again.
31 de julho de 2025
Opinião espontânea
Resposta da Rattan Direct
Hi Linda,
Thank you so much for your kind feedback!
We’re delighted to hear you were pleased with the quality, pricing, and service you received.
It’s wonderful to know you’d choose us again. We really appreciate your support!
Regards,
Jeniffer G
I bought my furniture a couple of years…
I bought my furniture a couple of years ago but it still looks as good as new and is super comfortable.
The sales team are brilliant on the phone too.
23 de outubro de 2025
Opinião espontânea
Resposta da Rattan Direct
Hi Chrissie,
Thank you so much for your kind review!
We’re delighted to hear your furniture still looks as good as new and that you’re enjoying the comfort.
It’s also wonderful to know our sales team made a great impression. We’ll be sure to pass on your kind words!
Regards,
Jeniffer G
Badly run company
The customer service and aftercare is diabolical. Following a mixup with our delivery we were offered £70 in compensation back in July. To date still not received. Each time we phone we get a young girl who advises the refund is”pending” with finances. As a last resort I emailed Mr Robert Fernandez the MD and surprise surprise no reply. It’s a shame the company is so badly run as the furniture was very nice. We would definitely not recommend this company.
25 de julho de 2025
Opinião espontânea
Resposta da Rattan Direct
Hello,
Thank you for taking the time to share your feedback regarding your experience with our customer service, aftercare, and the delayed compensation following a mixup with your delivery. We sincerely apologize for the frustration and inconvenience this situation has caused you.
We are truly sorry to hear that the handling of your £70 compensation has been so drawn out since July and that your attempts to contact us have not resulted in a satisfactory resolution or a timely response.
We understand your disappointment, especially since you were pleased with the quality of the furniture itself. Please be assured that we are actively reviewing and working to resolve all outstanding issues related to compensation processing and communication.
We are sorry that this experience has led you to a point where you cannot recommend us. We value your business and are committed to ensuring these matters are resolved as swiftly as possible.
Thank you again for bringing this to our attention.
Kind regards,
Anne I.
We ordered an outside set of rattan…
We ordered an outside set of rattan table and chairs when we first moved into our house 12 years ago and was very pleased with the quality of the product and service we received. The set is still going strong today. About three years later we added an outdoor seating area to the set and that is still going strong. I would definitely recommend this company and if we required any further outdoor furniture Rattan Direct would be the first company I would turn to, not only for the quality but because they go that extra mile when dealing with their customers. We wish them well in the future as they are a family run business, which we should encourage. I much prefer to deal with this type of company than a nationwide conglomerate where customer service can sometimes be at the bottom of their list of priorities.
5 de junho de 2025
Opinião espontânea
Resposta da Rattan Direct
Hi Gail,
Thank you so much for your wonderful review and for being such a loyal customer over the years!
We’re delighted to hear your furniture is still going strong after all this time. It’s amazing to know you’ve continued to add to your collection and that our service has left such a lasting impression.
We’re incredibly proud to be a family-run business and truly grateful for your continued trust and support.
Regards,
Jeniffer G
Looks like new after being outside for months
The furniture arrived in good time. It still looks good after months in the open. It’s comfortable and serviceable. Couldn’t ask for more
22 de outubro de 2025
Opinião espontânea
Resposta da Rattan Direct
Hi Mr. Ed Murphy,
Thank you so much for your lovely review!
We’re delighted to hear your furniture still looks as good as new after months outdoors.
It’s great to know you’re pleased with both the quality and comfort. That’s exactly what we aim for!
Regards,
Jeniffer G
Replacement cover for ascot sofa.
Our order was easy to place and the replacement cover arrived within the short time specified. A good result all round
14 de outubro de 2025
Opinião espontânea
Resposta da Rattan Direct
Hi Cathy,
Thank you for your lovely feedback!
We’re so pleased to hear your order was easy to place and that your replacement cover arrived quickly.
It’s great to know everything went smoothly!
Regards,
Jeniffer G
Have requested a refund 4 weeks ago…
Have requested a refund 4 weeks ago ,still not received refund or a date when they might process my refund ,4 e mails later still no further ???
Very disappointed in service or lack of it
22 de outubro de 2025
Opinião espontânea
Resposta da Rattan Direct
Hello,
We’re sorry for the experience you’ve had and understand how frustrating it must feel waiting for your refund after reaching out several times. Your concern is valid.
The refund has been logged and is now awaiting clearance from our finance team. Once it’s processed, we’ll notify you.
We truly appreciate your patience and feedback, and we’re sorry again for the inconvenience this has caused.
Kind regards,
Anne I.
Table and chairs good as new
We’ve had our table and chairs for a few years now and they are still as good as new. For the last 12 months the glass topped table has been outside without a cover, putting up with the winter and storms (cover ripped and we didn’t get round to replacing it) the rattan has kept its colour as if it was new. We have recommended the company to others and would use again.
1 de janeiro de 2025
Opinião espontânea
Resposta da Rattan Direct
Hi Sharon,
Thank you so much for your wonderful review!
We’re thrilled to hear your table and chairs are still looking as good as new after all this time. It’s great to know the quality has stood up so well to the weather.
We really appreciate your recommendations and continued support!
Regards,
Jeniffer G
Good experience with Rattan Direct and…
Good experience with Rattan Direct and would buy from them again.
15 de abril de 2025
Opinião espontânea
Resposta da Rattan Direct
Hi Kevin,
We really appreciate your feedback!
It’s great to hear you had a positive experience and would shop with us again.
Thank you for your support!
Regards,
Jeniffer G
2nd purchase from Rattan Direct 1st was…
2nd purchase from Rattan Direct 1st was during covid and furniture still very good almost as good as when I bought it, just made a 2nd purchase there was a delay with delivery which was a little frustrating but communication was pretty good. Wasted a day waiting in for delivery on day it was due to be delivered when I placed order would suggest when taking an order be more accurate with delivery time hasn't put me off ordering again as furniture is good quality reasonably priced
21 de agosto de 2025
Opinião espontânea
Resposta da Rattan Direct
Hi MW,
Thank you so much for being a returning customer and for your honest feedback!
We’re delighted to hear your first set is still in great condition and that you value our furniture’s quality and price. We’re sorry to hear about the delivery delay and appreciate your patience and understanding.
Your feedback helps us improve, and we’re grateful for your continued trust in Rattan Direct.
Regards,
Jeniffer G
Fantastic quality and value sofa.
Fantastic quality and value sofa.
Prompt and really friendly delivery.
Cheers Chris B.
5 de abril de 2025
Opinião espontânea
Resposta da Rattan Direct
Hi Chris,
We’re so pleased you’re happy with your sofa and found the delivery prompt and friendly.
Enjoy your set, and thanks again for choosing us!
Regards,
Jeniffer G
Good Products!
Website very straight forward, as is ordering. Good quality product, very happy with our dining set, good value for money.
8 de setembro de 2025
Opinião espontânea
Resposta da Rattan Direct
Hi GS,
We really appreciate your feedback!
It’s great to hear that you found the ordering process simple and that your dining set met your expectations for quality and value.
Thank you for choosing us!
Regards,
Jeniffer G
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