Ray Grahams Opiniões 

1580
TrustScore: 5 em 5

4,8

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Ordered a 600Kilo Coal store which is massive and extremely heavy. We live in the UK so didn't think Ray Grahams would deliver to us. Wow amazing company. Great price and a hassle free delivery whi... Ver mais

Classificada 5 em 5 estrelas

Fantastic online and phone service from Ray Grahams. I phoned in advance to find out about current stock levels of the item required. I spoke to a very polite and efficient employee. I then ordered... Ver mais

Classificada 4 em 5 estrelas

DeWalt DCM565P1 18V Brushless XR Cordless Chainsaw 30cm With 1 x 5.0Ah Battery and spare chain. Product and service is excellent. Am unable to give it 5***** because of pricing experience. Website d... Ver mais

Classificada 5 em 5 estrelas

Ray Grahams great place for anything tools, I placed my order Sunday evening and received everything on Tuesday morning (DPD) while being told exact hour when it will be delivered. Good prices and gre... Ver mais

Informações sobre a empresa

  1. Fornecedor de materiais de construção
  2. Loja de acessórios para casas de banho
  3. Loja de madeiras
  4. Loja de materiais para canalização
  5. Loja de roupas de segurança e de trabalho
  6. Loja de ferramentas

Escrito pela empresa

With over 50 years of experience, Ray Grahams is a one-stop-shop for all your building, home, and DIY needs. Recognized as the "Aladdin's Cave of DIY" and featured by Telegraph.co.uk in the Top 20 British DIY Stores, we offer a vast selection of over 30,000 products available both online at www.raygrahams.com and in our mega store located here in Newtownards, County Down, Northern Ireland. Upstairs, you'll find our power tool superstore, featuring hundreds of power tools for projects of all sizes along with our beautiful bathroom showroom for creating your dream bathroom. On the ground floor, explore our DIY mega shop and extensive timber yard, where you'll find all the materials and supplies you need, whether you're a DIY enthusiast or a trade professional. At Ray Grahams, we are committed to delivering exceptional personal service to every customer. Our reputation for outstanding customer care speaks for itself, as we pride ourselves on being transparent, genuine, and approachable. Whether you call us, send an email, or visit our store, you can expect an authentic Ray Grahams experience every time.


Informações de contacto

4,8

Excelente

TrustScore: 5 em 5

2 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

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Não respondeu a opiniões negativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,8

Todas as opiniões

(1580)

64 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

A great experience!

Ray Grahams were excellent from start to finish. Ordering was straightforward & the product was delivered within 2 days. Would not hesitate to order from the company in future.

27 de julho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Five stars once again for Ray Graham’s

Once again, I had an excellent customer experience at Ray Graham’s in Newtownards. As always, the staff are outstanding with their friendliness, knowledge and customer focus. Today I was helped by Stephen in the timber cutting section who made a difficult problem for me simple with his innovation and expertise.
He was extremely personable and enlightening by recommending alternative products to help solve my DIY dilemma - this is a consistent trait I find with all the staff at Ray Graham’s who are only too happy to assist novices like myself.
Stephen provided a great solution for me leaving me extremely satisfied again with my visit to this outstanding building supplies company. Their extremely unique and superb customer ethos was typified today for me by Stephen and I can only thank him for a job very well done.
I would not hesitate to recommend Ray Graham’s to anyone looking for help regarding any DIY task - my thanks and appreciation once again to Stephen and all the team.

1 de julho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Stephen made my experience great

Stephen made my experience great, he informed me without being patronising ( as a female my experiences have not been great in DIY environments ) he helped me choose options for myself giving me clear and cost effective alternatives for a job I was doing and actually saved me money time and effort not to mention the quality product I ended up buying.

29 de junho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Ordering was easy

Ordering was easy. Product bought was better value than other sites. Shipped immediately and received on time. Very efficient service. Thought i had messed up order emailed company at night received response email first thing following morning stating order was correct.

11 de junho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

This was our first order from Ray…

This was our first order from Ray Grahams and we found them to be competitively priced, a pleasure to deal with and the delivery was prompt with no issues. We, look forward to purchasing from them again

30 de maio de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Fast delivery

Fast delivery

17 de maio de 2025
Opinião espontânea
logótipo da Ray Grahams

Resposta da Ray Grahams

Thank Margaret for the 5 star review!

It's great to know that your order was delivered to you quickly. We always aim for a quick dispatch and fast delivery.

Kind regards, Team RGL.

Classificada 5 em 5 estrelas

Excellent service

Excellent service, correct part and very quick delivery, thank you.

14 de maio de 2025
Opinião espontânea
logótipo da Ray Grahams

Resposta da Ray Grahams

Thanks John for taking the time to leave a 5 star review!

We're pleased to hear that you are happy with our level of service and that the correct part was delivered quickly.

Have a great day, team RGL.

Classificada 5 em 5 estrelas

Exactly what was wanted

Item easily found and well described online with accurate measurements, order simple to place, delivered promptly on time, well made and fitted perfectly. First class.

22 de maio de 2025
Opinião espontânea
logótipo da Ray Grahams

Resposta da Ray Grahams

Thank you for your 5 star review David!

We're delighted to hear that you found the item easily, the description and measurements were accurate and the ordering process was smooth.

It's great to know everything arrived on time and that the product met your expectations.

Kind regards, RGL.

Classificada 1 em 5 estrelas

Do Not Use This Business to buy…

Do Not Use This Business to buy anything online!!!!
Empty words, waffle and pure lies about me only making contact 6 weeks later. Man up admit your fault of having clickbait advertising and you conned me with your euro using website to fool me into thinking I was getting a power stack battery. The level of disregard and contempt by this business is appalling horrible company and I’m so annoyed I gave them my hard earned money because they’ve basically said you snooze you lose and laughed in my face .

1 de maio de 2025
Opinião espontânea
logótipo da Ray Grahams

Resposta da Ray Grahams

Good morning, Barry.

We’re sorry to hear that your experience with us has led to such frustration, and we appreciate you sharing your concerns.

To clarify once again, all of our promotional materials, both on our website and social media channels clearly stated that the April Tools Day promotion was based on a £500 sterling spend, not euros. This was made explicit in all the relevant details, and we’ve had this structure in place for several years, with no prior confusion.

Regarding your interaction with Gavin, at no point did Gavin display any arrogance or disrespect. He strives to handle all customer interactions with the utmost professionalism, and we can assure you that any suggestion of him "laughing in your face" is simply not true. We take our customer service very seriously, and Gavin works hard to maintain a positive and helpful approach at all times.

While we completely understand your frustration with the situation, the promotion was very clear and unfortunately as previously mentioned, we can’t apply the offer retroactively.

We do regret that you feel dissatisfied, but we hope that this clarifies the situation from our end. We always strive to improve our service.

Thank you for taking the time to share your feedback.

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