Raymond James Caravans Opiniões 

Since 2017 we’ve bought two caravans and, most recently, a motorhome from Raymond James. The staff are all very friendly and there’s no pressure sales. They have always been great at giving advice when I’ve had a question. Their after sales has always been superb. A first rate caravan and motorhome company!

My experience with Raymond James Caravans has been a tale of two halves.

When you're buying a caravan, they are absolutely fantastic. The sales team is attentive, responsive, and makes you feel like a valued customer. Unfortunately, once they've got your money, the experience changes dramatically.

I purchased a new Coachman 575 and have been dealing with several significant warranty issues. Rather than taking ownership of the problems and managing the process, Raymond James seem keen to pass the responsibility straight onto Coachman. As the customer, I've even been asked to inspect and identify faults myself, which is completely unacceptable when you've spent a substantial amount of money on a new caravan.

The biggest frustration has been the complete lack of communication. Updates are few and far between, and I have found myself constantly chasing for information rather than being kept informed. Customer service during warranty claims appears to be an afterthought.

Months later, I am still waiting for major issues on my Coachman 575 to be rectified. The whole process has been stressful, frustrating, and far removed from the level of service I expected when making such a significant purchase.

Based on my experience, I would never buy a new caravan from Raymond James Caravans again, and I certainly wouldn't recommend them for after-sales support. Great when selling, but when problems arise and warranty work is needed, the service is a complete shambles.
Poor warranty support, lack of ownership of issues, blame passed to Coachman, customers expected to identify faults themselves, and very poor communication throughout.

Do not purchase from this Company the talked my wife into a monthly deal over 10years the caravan broke within the first 2 months they promised to buy it back within the year if she didn’t get on with it as it was our first and now we are £5000 down with £18,000 left and we are still waiting on the starter kit we paid for not happy

I have had three caravans from raymond james my second one was a brand new coachman 545vip at three years old we had wet coming in the bedroom ceiling in March contacted raymond james told can't get you in for six weeks told to take it were you have it serviced once told it would be done under warranty told couldn't get it in for six months swopped it for a bailey and first service told damp in front floor six months before it was fixed great when you're buying absolutely disgraceful when you have a problem certainly will not buy anything else you them

We bought our new caravan from Raymond James and the service from start to finish (handover of the caravan) has been excellent. The caravan arrived when they said it would and we had excellent communication about collection, etc. The handover was superb. Caravan all ready & warm with a detailed explanation of everything - outside to inside. Superb expertise and advice from Ian. Great communication from Jayne and Jacqui throughout. A friendly, approachable company who clearly take pride in providing fantastic customer service. Would highly recommend.

We cannot fault Raymond James, we purchased a Bailey, Pegasus, Rimini, Grande, second hand, and the whole experience has been fantastic. We received a fair part ex on our old caravan, the handover was extremely professional, and the caravan was extremely well presented. all the staff were extremely professional and made us feel valued. We took up offer of a free 1 night stay at Lime Trees caravan park a couple of miles away. We absolutely love our new caravan, and the weather was horrendous, which was an excellent test for the caravan.
Thank you Raymond James.

I have recently had an issue with the enduro motor mover that was installed by Raymond James on purchase of our first caravan. KEVIN SMITH out of pdi visited my home location, to identify the issue, this resulted in the caravan having to go into the workshop for repair. Due to my wife having an accident in our tow vehicle I didn’t have anyway of collecting the caravan back from the workshop. Kev went out of his way to arrange for my caravan to be delivered back to storage location. Saved me a lot of hassle and stress of borrowing vehicles etc!
Kev your a diamond and a credit to Raymond James!
Thank you for identifying fixing and returning caravan all within a 24hr window!

We’ve just moved from Swift to Coachman and bought brand new from Raymond James. I have to say the service received has been first class; from initial enquiry, to part exchange to finally picking up the new van. Nothing is too much trouble and they actually do what they say they are going to do, which is really refreshing. The handover day was probably the best I’ve ever had and the process was carried out so efficiently and effectively. If there were more than 5 stars they’d receive them and I’d absolutely recommend buying a caravan from Raymond James.

I purchased a used Bailey Unicorn Cordoba from Raymond James Caravans and can honestly say the experience was excellent. My caravan had been beautifully prepared and clean, Ian showed me around he and all of the staff were very helpful, welcoming and knowledgeable. Even though the Caravan was second hand had been cleaned and checked and was in lovely condition also as part of their summer sale I got a Avtex wi-fi router and Avtex Smart TV very nice bonus. I would recommend Raymond James Caravans.

We ordered a caravan form this company however due to unforeseen circumstances we had to cancel it, they were very good and returned our deposit which we were grateful for, as soon as our situation changes we will be back for a caravan for you,
We would recommend this company

Collected our new Coachman Lusso II 2025 yesterday. The sale was handled perfectly, when they had our old van in for part exchange they stuck to the original part offer ex price. We knew we had to pay for some damage caused by ourselves and also replace the microwave that decided to stop working 24 hours before we left to come home from our last holiday in our old van ☹️. Arrange to pick up new van three days later. We were given our handover by Ian. He was very knowledgeable totally professional and a delight to deal with. I have a long history of caravanning and this was by far the best handover I have ever witnessed. If the bosses read this, you at Raymond James are fortunate to have such a fab employee.
I have read all their reviews some good some bad, a real cross section, however if you go on any dealership site you will see this. I can only speak as I find and thus far they have not let me down. So until they do I will remain impressed.

Awful communication from senior staff. A complete lack of ownership from everyone involved when trying to resolve an issue. We purchased a brand new vehicle on 9/5/25 and after 10 weeks of excuses, have had enough of this dreadful company. The culture permeates from the Board of Directors to the vast majority of staff that we have dealt with. If you are considering buying a motorhome from this company, don't waste your time as they are just a dreadful business to deal with. if we could give zero or negative stars, that would be too good for them.

Stay clear of this company when buying a caravan, I had arranged to pick up a new caravan this weekend and had paid all the money up front so that we could do a straight exchange with my old van as part ex. They did a check over of my van and had a list of faults wrong with my van. They wanted another 2k to close the deal. I hooked my old van up and drove away. It took me 4 hours to get there and 4 hours to get home. What a waist of time and so infuriating.

Bought a van at the caravan and camping show as the people were so lovely and just genuine. Picked the van up a few months later and I was still impressed on the day of collection, the support, help and friendliness of the staff is superb.. we don’t live close and there was coffee, cakes, hot cross buns all ready for the day of collection.. real enthusiasts that wanted to help and make you feel at home.. thank you

Went to pick our Motorhome up as been in for damp repairs and covered under warranty, Paid £275 for Habitation check, on the check they had noted all readings of damp at 0-15%. 24hrs later a perspective buyer who was going to purchase our Motohome met us outside done damp checks and the readings were 99%. We have all proof of Habitation check done the previous day. AVOID AT ALL COSTS!!!

We've bought our last two Caravans from Raymond James.. We've had 1st rate hand overs. Any problems we have encountered have always been be dealt with quickly and the Staff have been friendly and helpful..
We've also used their Servicing which has been brilliant.. In our opinion probably one of the Best dealers Around..!

Raymond James Caravans (RJ) are the worst company to deal with & they should be ashamed!

They are happy to fabricate stories & make wild accusations about how you use & treat a £30,000 caravan!

They have used delay tactics & have no regard for customer care. They would rather stop any warranty work & hide behind Elddis or Erwin Hymer Group then have repeat business & then have the nerve to email & write 'you are a valued customer'!

Ben Ball & Sonia have been difficult throughout & I cannot express enough how you should not buy anything from this company!

We bought a brand new top of the range Elddis Crusader Mistral in May 2022.

From day one we have had nothing but issues with this caravan, ranging from cupboard doors falling off, water ingress, upholstery failing, inferior products being used & going rusty, on going saga with leaks...etc. 34 faults in 28 months. A record that no one should be proud of!!

But the worst was yet to come....when the caravan was just 2 years, 4 months old the front of the caravan came away from the body & chassis!!!!

I have never witnessed anything quite like it before & in all the caravans we have owned in 35 years, none have looked like this with some being 15 years old+!

Raymond James have 60 years in the trade, surely they know a bad caravan when they see one! They had the caravan twice for servicing & then a further 4 times for warranty work with a 5th time due, but refuse to book it in. Been waiting a month now. When did our warranty become void?

The work under warranty repair is for the damp readings of 40%, they have confirmed they will do this, BUT the caravan being un towable & falling apart, they will not do under warranty! Confussed.., yes, so are we! Especially with the report undertaken.

We had an independant assessor come & his findings were alarming.

The assessment was done by a reputable caravan repair specialist who has the same credentials as Raymond James Caravans.

He has deemed this caravan 'unsafe', 'untowable' & it's been caused by a 'manufacturing default'. You can clearly see no bonding has been used & the fixtures & fixings used were not the correct ones. Rivets into wood, which have failed. The assessor made it very clear that the failure is down to a manufacturing process & cannot be attributed to the owners!!

Elddis are very proud of their SOLID construction for their caravans. So proud infact that their vigorous testing 'apparently' has these caravans towed at speed, with their caravans over loaded in weight over potholed roads to simulated 20,000 - 30,000 miles, (which is considered in their eyes as a lifetime of a caravan)! Ours managed 6000 miles before it collapsed!

Not only did they write about these tests, they also did video's which can be found online (Youtube) with an engineer inside the caravan whilst it was being filmed. He can barely talk for the speed / roughness in which it was taken! Not something we would dream of doing to a caravan!

According to RJ & Elddis the damage has been caused by us going over sleeping policeman & overloading the caravan, the very thing (in part) that these caravans can do without damage, apparently!! Where is the truth & transparancy?

There is no chance that our 'fragile' van has done any tests of this nature!

There pathetic excuse is totally unsubstantiated & based on absoutely nothing, they haven't even inspected it!

Just for the record this caravan is a 4 berth caravan with 2 adults using it. No children! We do not overload the caravan & use it weekends only, light use!

These caravans are not tested as they claim - how can they be?! They are not worth the price tag that they come with, using strap lines like 'caravans for connoisseurs' & 'grandure' in their brochure gives an impression of sophistication & class, 'a cut above'....something that we cannot confirm you get from Elddis.

We are left with a caravan that is worth half of what we paid for it 2 years ago.

We feel the industry needs to be made accountable for their inferior products.

We have tried to be reasonable & fair, giving RJ & Elddis every opportunity to reconsider & they flatly deny any responsibility, choosing to say we have damaged it by going over a speed hump! Clearly going against the views of a reputable caravan repairer with the same credentials as RJ & indeed their own marketing!

Shameful.

Edit for RJ response
We have followed ALL guidelines.
You have not asked how we use the caravan nor inspected it! You chose to dismiss a professional report.
Isn't it about time you gave honest answers & not fabricated stories. Our expectations are realistic, 2 year old caravans should not be untowable by a manufacturing defect. Taking 2 years to collapse proves that we use our caravan infrequently, 6000 miles only, if this was a car it would be 6 months old!

Regardless of warranty, this van is not fit for purpose!

We had a small problem with our new awning that required it to be retuned for repair. David and Steve in the Awnings Department were magnificent - everything dealt with courteously, efficiently and professionally, and to our complete satisfaction. Superb service from Raymond James Caravans - thrilled that we ended up buying our awning from this company.

Amazing service, second caravan from here, brilliant communication and well looked after caravans. Do there best to look after you and don’t pressure you to buy any if your just looking.

We collected our Coachman Avocet last Friday, what a fantastic service. From the very start dealing with sales, Kenny and Darren, right through to Ian and Bob, with our collection day handover.

Nothing was to much trouble, the handover was detailed and we gained so many top tips! Ian and Bob are a wealth of knowledge, friendly and are clearly passionate about their job. We are still relatively new to caravans so being able to ask even the silly questions was so helpful.

We will definitely be back when it is time to swap and we will be recommending to our friends and family.

Excellent customer service Raymond James Caravans!