RBFCU Opiniões 169

this is actually the bank i use. and have used for nearing 10 years, good bank zero fees no interest deductions. honest upfront staff. only downside, overdraft fees are a bit high, overdraft by 1 penny get a $27 overdraft fee. be 5 stars easily if the overdraft fee wasnt rediculous, but other than the overdraft fee i can find no fault in this bank one of if not the best bank myself and my family members have used

I have used rbfcu for 7 years now and at first i was very satisfied. But the last 3 years has been horrible. No one wants to answers the phone and when you do speak to someone the just transfer you back and forth with no answers and no help. They processed to payments of $400 each the money is gone from my business account but the payments were not applied to my cc account, so they basically stole $800 from me.

Your mortgage dept. never offered me any numbers to purchase my second home. All they did was post an apology review. What can I buy with that?

This is the worst bank ever it used to be an excellent bank now it is just trash. I have been trying to transfer some money out of my account and it always goes back to the fraud department even though my account has been open for many years and I've never had one problem with this stupid bank. I am absolutely disappointed. Disgusted and I regret being a customer of RBFCU. Don't you ever open an account here it is a financial trap.

The rep from the call center was really rude and RBFCU always has trouble getting me my money. Rather being compassionate the call center rep was threatening me to accept and denomination.

My account bill pay option has been frozen. I went to the branch on Potranco to ask why and to find out if the scheduled bill was paid. Time 0900.

I was informed the bill was not paid and the branch was not able to help me. I was given a phone number and the branch set up the call in an office. It took almost 30 min before the phone was answered.
I was advised he couldn't help me and I was transferred to another number. Once again I couldn't be helped and I was given another number to call. I called the number and was informed they were closed.

I have been a member of RBFCU for almost 40 years without issues and this really upsets me. I did not create this mess and do not believe it is my responsibility to fix it.
I want the account unfrozen and some answers on the impersonal practice's RBFCU is using.

7 Aug 2023 update i contacted customer service on 7 Aug to discuss this matter. They advised i needed. to update my account credentials and contact bill pay when tis was done. I again drove 17 miles to the potranco branch to comply with the request.
Once updated bill pay was contacted.
One of the bill pay supervisors informed me the bill pay option would be permanently removed from my account. I asked why and was told thats our policy and you will need to make other arrangements to pay the scheduled payment.

I advised this was not right and i should have been told this BEFORE driving to potranco. I asked the supervisor for a number at corporate to file a complaint and was advised corporate Does Not speak to members and i had been given the answer.

If this is true it is no wonder RBFCU is going down.
I know no activity that can move forward without checking the pulse of the members. I am appalled.

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They are a great bank thank you for working with me and explaining I hope everyone can get in the same boat and teach there staff the same information that won’t hurt there customers but thank you Kelly

I am a long-standing customer both having my mortgage and auto loan earlier this year. My credit card was transferred to world card. There was a technical issue and my auto pay did not go through. I called multiple times and in frustration ended up paying off my card. Two months later I received an additional bill and when I asked for a review, they refused to work with me and had me pay $68 more after I had already been told what my payoff was two months previously. I don’t recommend their new credit card services credit card services at all.

Amazing Customer Service!
I received my replacement debit card as the one I currently had was expiring at the end of the month. I was given the 800 number to call to activate my card but was having difficulty. I called and spoke with Kylie today and she not only connected me to the activation number but stayed on the call to ensure everything went through ok. In my opinion, she went above and beyond to make sure everything went smoothly and was extremely kind and friendly as well. Thanks, Kylie!

They stole my hard earn money by posting my paycheck a day late, instead of 1 day early as it suppose to. And they took 4 time of courtesy pay , which is $88 in total, and post my payroll the next day. I called and explained , and they being a smart ass about it. So i went ahead and close out my account with them. Your lost!

We opened a business account at RBFCU for our pasture raised chicken business in 1/20. Recently, we had a number of fraudulent transactions. We reported the transactions as soon as our accountant made us aware of them. However, since the transactions were not reported within 24 hours and no fraudulent transaction have been attempted since the card was closed (the card was closed when we reported the transactions), they will not be investigating the charges nor refunding the amounts. Our accountant didn't flag the transactions for us to review within 24 hours. Just because there haven't been any further attempts at fraudulent charges doesn't mean the previous fraudulent charges aren't valid. The transactions are clearly fraudulent. Any review of the merchants and attempts to contact them would make it abundantly clear. But due to RBFCU's policy, no review of the transactions nor the merchants will occur because the transactions were not reported within 24 hours and no further attempts at fraudulent transactions have occurred since the card was closed. Their own internal policies ensure that we will not be reimbursed for clearly fraudulent transactions.

Do not bank with RBFCU. If you bank with them, you are at serious risk of paying fraudulent transactions. Especially if they are not reported within 24 hours. It seem to me their internal policies are structured to avoid reimbursing legitimate fraudulent transactions.

The mobile app is worthless. Can't activate my debit card. I have had to replace the debit card multiple times due to chip failure in a short period. Can't access money payments that aren't going through. I just emptied my accounts I just closed my accounts. Thought they were going to be good but their systems just aren't up to standard. Caused many dilemmas suddenly not being able to access funds at the worst time with no warning despite over 20,000 dollars in my account. Not a lot to some but to me a lot to have hijacked and inaccessible.

RBFCU BILL PAY - EXECUTIVES/EMPLOYEES GIFT THAT KEEPS ON GIVING! Last Wednesday June 7th I log into the RBFCU mobile app and see one pending payment that was processing. Knowing there was an inconsistency between the app and online banking I took a screenshot. The following day I'm on RBFCU.ORG and see where 2 payments had had actually come out to the same biller. Because of it I was charged a $24 insufficient funds fee. Thinking to myself how many others have been screwed over because of it! I DO NOT HAVE COURTESY PAY ACTIVATED, but today when calling in explaining for over 5 minutes my situation only to be transferred over to bill pay, then having to explain once more to a rep that spewed nothing but lame excuses as to why this occurred stating "they" (as in whoever manages their bill pay program), made payment and they're attempting to recoup those funds!" My response, NO EXCUSE! She attempted to tell me that bill pay is an outside entity of RBFCU and "they" had actually paid Bank of America even though COURTESY PAY IS NOT ACTIVATED! At that point it should've been a $24 fee and END OF STORY! Just today I see once again through the mobile app that again payment will be attempted. Know this is RBFCU's ATTEMPT TO ASSESS AS MUCH IN FEES AS POSSIBLE! Not satisfied with her response I asked to speak with the supervisor, Amanda, and what she attempted to explain went in one ear and out the other! She stated that payment was made, I'm like LADY BACK UP! HOW WAS PAYMENT MADE WHEN COURTESY PAY WAS NOT ACTIVATED?! SHE DID NOT HAVE A LEGITMATE ANSWER FURTHER SUPPORTING MY SUSPICION RBFCU IS AFTER YOUR $$$! Because I believe in reviews making others aware of scams being perpetuated against it's members I write this! BBB will be contacted because RBFCU has failed to take responsibility rather stating it's "bill pay" aka "outside entity" as if somehow they're not involved! YES, A BANK MASQUERADING AS A CREDIT UNION!

Standing in line at the Ben e white location for 23 minutes!!!!!! Just to make a simple bank transaction. It is absolutely the worst. Switching banks on Monday. This is the worst!!!!

This bank is crap...I have been trying to clos3 my account for 2 weeks and they always give me a excuse...Oh we don't close accounts on mondays or u have to be here for a certain amount of time before we can close...

This bank is not secure. My debit card has been hacked twice two of my sons have also been hacked and the bank does not refund your money. They say they will fill out a report and review the situation and see if it's eligible for a refund when they know for a fact it's not your transaction. They have never returned any of our money on the fraudulent charges. This bank is fraudulent themselves they are a scam and they are bleeding people for money. For all I know they're involved in the debit card hacks because it seems to be very easy to hack RBFCU cards. For your own personal safety and financial well-being leave this Bank.

HORRIBLE. Stay away from this bank. I’ve been a member for over 10 years and this bank used to be good. Now they pray on customers with fees and their customer service has gone to crap. I had fraud on my account and called and opened a new account. They wouldn’t close the old account because of a waiting period. After the conversation I was led to believe I did not need to do anything else and that my card had been cancelled and courtesy pay turned off. I could call and cancel my account at a letter date. I noticed on April 5 that I had been charged NSF fees in that account for something that tried to go through. I messaged them several times. They did say I had to call them to discuss the charges. In the past they would accept customer messages. It is hard to call them because the calls are SO long and I have a life…. all of the sudden several other charges were going through and being “retried” leading to almost $300 in charges. I called and spend almost 2 hours on the phone and they refused to give me my money back. I was given false information and they basically stole money from me. I will be switching banks.

I have been with RBFCU for 10 years and this is the last one. I have their cash-back MasterCard, which they rolled out the new version of it called the World Card. It will NOT show my payments in the available balance and it won't show a rolling balance, so there's no way to know if your total is correct (which is alarming since their "available balance" is incorrect). Plus, the old card used to let you dump your cash back into your checking. This new version ONLY lets you put it on their card (as in the card that won't show you if it really applied the payment to the balance or not). I used their chat last Saturday about this problem and was told a supervisor would contact me Monday. Nope, didn't happen. I contact chat again on Monday and on Tuesday. A supervisor finally emailed me on Tuesday. I replied with further concerns and have not heard back from her since. It's Saturday. I spend over $100 grand yearly on that card, but no more . . . as I will be leaving.

Terrible customer experience. They don’t look out for their customers and are extremely rude when customers seek help. I talked to Marshall on the phone who said he was a supervisor. He just brushed off my concerns and kept reiterating that my issue is just my problem. I’ve been with other banks who are willing to help customers but not RBFCU. They prefer to just be rude and say things like “that’s on you.” The customer support team on the phone is extremely rude and unprofessional. I had an issue where I had an overdraft fee. I wasn't notified about this until the next day when I received an email. So I took quick action and added the funds to my account. I was only short $8 and so I called to ask if the fee could be waived as I hadn't had this happen before. The RBFCU website states that the fee can be reversed at their discretion which is why I called. The first person I talked to, Paul, said he would check with a supervisor as they have the final say on this. That's when I was connected to Marshal who was very condescending and rude. Wouldn't really look into this matter. He just kept pointing out that this was my fault and that's why he wasn't going to do anything about it. I asked him if he could take my situation into account as the website states that they could reverse it but he said "point in case" he couldn't because of my user error. Which I understand but his time was very condescending and unprofessional. Again the worst experience I have ever had with a bank who was so unwilling to listen and help their customer. Instead they prefer to make us feel worse. It's like a previous rep I talked to on the phone told me "well we don't work like other banks!" Those we're her exact words.

I have had a signature loan with RBFCU for a few years and up until this month I’ve always received great customer service. I submitted a payment 7 days prior to the payment being due. On day 8 it would be considered late. The day after I submitted the payment I called customer service again because I didn’t see it debit my account, they confirmed it was processing. I received a call today saying that they don’t see a payment in process and it is on the verge of being late. After about 30 minutes they finally found my payment. At this point RBFCU proceeds to tell me there is nothing they can do and if it post after the due date it will be considered late. I have worked in banking for more than 15 years and this is not the way this situation should be handled. I am really disappointed.