The Royal Bank of Scotland Group plc Opiniões 412

I bank with rbs due to working for one off there companies they just cancelled my overdraft as I haven’t used it in a while dropped my credit card to £2000 which started over£7000 all without consent had an accident while working for them which made me disabled for life which they say never worked for them still have my contract and wage slips they have literally ruined my life now due to position I’m in will have to sell my home Big Thanks no wonder the public had to bail them out pick another bank that are trustworthy

Having held several accounts at RBS over recent years, it was time to update them with my new phone number. I do it in the respective App and it takes all of two minutes - usually. 📱

I logged in to my RBS App, dabbed on the relevant buttons to access my account info and followed the directions. Upon arrival at the 'update phone number' area it said that I had to use 'chat' - 'Cara' the bot I recall. Once there I commenced the request for a phone number update - only to be told that I needed to chat with a human ... and they they aim to respond in an hour ! 😡

If RBS thought that I was going to wait around for an hour - just to change my phone number - then they had another think coming. 😩

I did get a belated response a couple of hours later and I replied with an assertion that I was hardly trying to change the nuclear launch codes and that their system is ridiculous for such a minor change - especially when already logged in to your account. 🙄

Subsequently, all accounts were closed by me the following morning. Like many others, I have not the time to play silly waiting games burdened upon me by new graduates who write and code apps - having little or no user experience themselves. 😡

Since their involvement with Nat West, it appears to me that RBS standards have dropped - in favour of greed. 🤗💷

Called to action a change of vehicle as couldn't complete the change online. Advised that the insurer that I was changing to the same vehicle, same engine size but just a few years younger. Told the existing insurer would not accept the new vehicle (despite being the same) and that I would need to take a brand new policy. In doing so I forfeit that years NCB and even incur cancellation charges even though the cancellation was being enforced by the insurer rather than myself. Raised this with the advisor who said its just the way it is. No meaningful explanation or desire to assist. Would suggest you avoid and look for cover elsewhere!!!

I accepted a quote for car insurance. I declared on quote I had no accidents in last 5 years. RBS car insurance said they checked with an on an online database that a claim was found by previous insurer 2 years ago. I contacted that previous insurer and sent RBS a letter stating there was no accident it was notification only that another car user trying to make false claim against me and was previous insurers error. There was no claim. Rbs would not honour my original quote and increased it due to risk of other road users trying to make a claim about me.

RBS Deadful savings rates relative to mortgage rates. Inability without facing a charge for larger transactions.

Here's my story : Tried applying for a new credit card and was told I was already a customer. Cant use those credentials as that card was closed 7 years ago. Couldn't proceed because that closed account has left a footprint in their IT systems.

I then pulled teeth on the chatbot/support before finally getting the 'you need to call X' response. I then called them and got 'I can see from your account details that your account has been deleted' - I'll let you figure out the flawed logic with that statement!
In both support calls I really got the impression of them not knowing what to do and just saying anything to get off the call.

Anyway, still in limbo - am I/am I not a customer? Either way, I can't apply for a new card which was my intention. Based on my experiences here I think I'll just avoid anyway.

Lastly, I can see that RBS have not claimed this profile from Trustpilot, so any rants here will likely remain unread - but at least its off my chest!

Having been a customer of RBS for 40 years I have never had an instance to complain about them until yesterday that is.I have a company pension and once yearly I have to fill in a certificate of existence form (COE) then get it signed by a bank manager,lawyer,doctor etc. The last 2 years my bank manager has signed it but lo and behold I turn up at my usual branch and the manager has moved on so asked to see a manager to sign the form to say I was still alive. The person I spoke to said they couldn't do it because it is not a government document and they could be held liable so are not allowed to do it. I explained to the person that I have had it done by the last manager the last 2 years with no problem and also asked him what liability there was for him signing to say I was still alive on the 3rd of January at 12.45 2024 and with all the security like cameras at the branch. His response was he still couldn't do it and the last manager must have done it off his own back. Unbelievable I just need a signature a name and the form to be stamped a 1 minute job.

UPDATE:
Look at the bad reviews and RBS can't even be bothered to reply?

I insured with RBS Royalties & upgraded to the best insurance with the policy. It was a waste of money. I had a flight cancellation & consequently missed / lost accommodation at £200 / night for 4 days. Surprise, surprise, RBS would not cover cancellations. Waste of time & money.

RBS refused to make car insurance payment despite fact that I have a small child and need to be mobile . Bank refusing to give reason and will only say it’s due to bank policy designed to protect customers.

Called to sort out my financial issues with them. Spoke to someone who put me on hold, came back eventually and said I needed to go through to another department for it. Put them through and the automated voice told me department was closed and the call ended. Not the first time this has happened speaking to them, certainly not bothering to phone them again.

Anyone reading this still an RBS customer, switch to Starling.

I only have a credit card, which is generally ok. But my god their website for managing a credit card is terrible!
I want to change the payment amount. There is no option to do this.
So I try their chatbot. It is painfully slow, and just as you are about to click on an option, it writes something new and you have clicked the wrong option.
Worst of all, it doesn't count interacting with the chatbot as using the website. So after trying to (slowly!) get answers to my query, the website logged me off.
Sorry RBS - it is 2023, not 2003. Even you should have been able to develop a vaguely usable website by now.

It is only a pity that trust pilot does not have minus values for ratings. RBS would certainly be a winner there. The current 89% dissatisfaction rating could be even more dismal. Let us face it, RBS are basically the forgotten and unwanted rump of clients Natwest would rather see the back of. Think people, if they wanted your custom, they would give you a Natwest account. Hence tricks such as the regular, unwanted, and very stupid updating of the so called branch and telephone banking "services" Branches? Nasty things best closed. Staff? Greedy things that want some of the vast sums we top manager and directors are currently overpaid for regularly underperforming and slowly wrecking the whole edifice. Telephone banking? A legacy service for pensioners who need to die so the rest of us can get on with fleecing a diminishing pool of younger people, who might eventually have some money if that lot die. Ring up to speak to an Advisor? Not a hope. A permanent "we are experiencing an unusually high volume of calls" Sure, always. The directors must still be pining for Covid days when they could blame that. And as it was, the service was actually better then, so my guess is they have culled even more staff to ensure their wholly disproportionate "compensation" is kept up. The latest innovation has the automated telephone service asking if the account to be accessed is current (no mention of select) or savings. Answering either current or savings brings forth endless repetition of "I am sorry, I did not understand that". Cue a visit to a branch. Oops, all closed, or if by chance one can find a branch open, stuffed to the door and staffed by overworked and demoralised staff who expect it will be them next to feel the axe. And the constant importuning to be more easily parted from your hard earned cash by scammers with their wonderful online banking. So secure, the amount of money lost to scams rises almost exponentially each year. Ah, but it is the banks who are then secure in the knowledge they can almost certainly evade any responsibility, as it was you who did all the work! Excellent, pass the champers, light a cigar. I should imagine that if people were actually given the opportunity to get salaries and wages in cash, all the UK banks would go bust in a week or two. People would simply return to keeping the cash they need day to day under the proverbial mattress, and put the rest in relatively high return accounts from mutual accounts such as YBS, where they actually pay out interest for you giving them money and have branches and staff. Interesting thought that.

I was scammed by an atm almost a grand..rbs fraud called me around half an hour after i contacted cora..a nice scottish lady eileen put my concerns at rest and i was reinbursed 2 days later..very happy.

Trying to do a simple task relating to my mother's account, over which i have power of attorney, and kept getting moved from one person to another, none of whom could help. Appalling service.

I did the thing I should do not do and bought tickets off Facebook market place off somebody “who couldn’t make it to the show” I should have know better but excitement got the better of me , I panicked and thought my account could have been compromised, the lady I spoke to over the phone was superb, she reassured me it’s unlikely the scammers don’t have enough details to compromise my account, the whole situation was a bit of a nightmare but that lady was brill, she needs a blue Peter badge in customer service x

Absolutely hopeless company with people with no customer service skills. Cannot answer a simple question about my account - clearly keep no records up to date. I have spent ages waiting on the phone and then get through to people who take no responsibility for anything. You can't email them direct - and there is no other way of getting an answer - I am lost!

Abysmal would be an improvement! Tried to move some money into a savings account, having had to transfer it into my rbos current acc first. Despite using all the biometrics in the app to authenticate the transfer (and having accepted the funds into the account first readily enough!) they appear to have pulled my current account. No communication, nothing. The first I knew of it was when a card payment was declined. They can email and text me with every little piece of marketing spam they can think of, but pull all access to my money and they’re strangely silent. I now have no access to any money, my card is frozen and the savings money hasn’t been transferred either, so I’ve lost the higher rate savings account I was trying to apply for. Cora is a complete waste of space and the callback I was promised “within 2 hours” is still pending more than 18 hours later… and, of course, there’s no branch open at a weekend to be able to speak to a human. Even when they open on Monday, it’s inside office hours only, so the chance of anyone who works full time being able to get in to a branch are non existent.
I’ve been banking with this group on and off since 1992, but I will be moving elsewhere as soon as I can work out exactly how to retrieve my account and I will *never* be back. I’m all for them taking steps to protect me, my money, society or whomever else they please, but at least provide some way to challenge the idiocy!

I didn’t realise that legally my motor insurance policy has to be in the same name format as on your driving licence. They updated my details from Dave to David and charged me £25 amendment fee, I accept that this is an admin fee for the change. However they also charged me an additional premium of £47.63 on top of the policy. The only change is my name from Dave to David, there are no material changes affecting the car, it’s use or location. I am appalled at this surcharge. Needless to say I have raised a formal complaint, I will contact the Ombudsman and they have lost all future business from me.

No Stars if that was an option. A bank that discriminates against older people. A customer for over 40 years I asked to have an overdraft facility extended. I was refused on the "affordability" excuse. Money in all my account and previous overdraft facility never used so what was the problem? Its not affordability but I am over 65.

I have had my account with RBS for 40 plus years and twice in the last few months they've locked it without notice as I made a transfer to my savings account with another bank for £7000. No cash machine withdrawals and no digital banking they also threatened to stop my direct debits. Unable to contact them by phone or chat.