Our water heater stopped working suddenly after nearly fifteen months. I contacted Zoe from Redring's Customer's Service to get some help. A series of emails were exchanged in order to find out the c... Ver mais
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Our recently acquired Redring MHW3 water heater was not functioning (****UPDATE - ALL GOOD NOW*****) so we called the helpline about 4.10pm on the 6th May. Spoke to Diane,who, from the outset, was kee... Ver mais
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I got a very quick and polite response from Courtney when I enquired how to register my new Redring shower. Basically, just keep the receipt to show, if needed, for 3 years. Excellent communicatio... Ver mais
A empresa respondeu
We had a problem with our REDRING shower. Red light flashing inside . No display or water coming through. Zoe the customer service helper was fantastic on phone calls and email. She suggested we try... Ver mais
A empresa respondeu
4,6
Excelente
102 opiniões
Respondeu a 50% das suas opiniões negativas
Geralmente responde dentro de um mês
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Diane's excellent customer service
Our recently acquired Redring MHW3 water heater was not functioning (****UPDATE - ALL GOOD NOW*****) so we called the helpline about 4.10pm on the 6th May. Spoke to Diane,who, from the outset, was keen to assist, helpful, patient, friendly and did her very best to resolve our issues. Whilst ultimately it appears the unit is faulty, Diane could not have been more helpful in the 25 minutes or so that she was on the call. In addition, she researched additional info on the product which she emailed through immediately after the call as promised. A credit to the company. Now......if we can just get the water heater to work! ********UPDATE****** It's working! I think it was us!!!)
6 de maio de 2026
Opinião espontânea
Resposta da Redring
Hi Jacob,
Thank you for your 5-star review!
We’re sorry to hear your Redring MHW3 Water Heater is not currently functioning as expected, but we’re delighted to hear that Diane provided such helpful, patient, and friendly support throughout your experience.
We really appreciate your kind comments and will ensure they are passed on to Diane. We also hope to have your water heater fully up and running for you very soon!
Kind Regards,
Tanya - Customer Service Operations Manager
The customer support service advisor…
The customer support service advisor that I had through the whole process from start to resolving the issue that I had with my electric shower was Holly I can not praise her enough from the first phone call about my issue and to the final resolve I was always kept informed by email from Holly as to what was happening until the problem was sorted out satisfactory
30 de abril de 2026
Opinião espontânea
Resposta da Redring
Hi John,
Thank you for your 5-star review!
We’re delighted to hear that Holly provided such excellent support throughout the whole process with your electric shower.
It’s wonderful to know she kept you informed every step of the way and ensured the issue was resolved to your satisfaction.
We really appreciate your kind words and will be sure to pass your feedback on to Holly.
Kind Regards,
Tanya - Customer Service Operations Manager
Our water heater stopped working…
Our water heater stopped working suddenly after nearly fifteen months. I contacted Zoe from Redring's Customer's Service to get some help. A series of emails were exchanged in order to find out the cause which I supplied over a few days to which Zoe always replied quickly, politely and efficiently.
In the end the situation was resolved with the faulty product been replaced and it is on its way to us very soon. Thank Redring and thank you Zoe.
28 de abril de 2026
Opinião espontânea
Resposta da Redring
Hi Antonio,
Thank you for your 5-star review!
We’re sorry to hear your water heater developed a fault, but we’re delighted that Zoe was able to assist you with prompt, polite, and efficient support throughout. It’s great to know the issue was resolved and that a replacement is on its way to you.
We really appreciate your kind feedback.
Kind Regards,
Tanya - Customer Service Operations Manager
used their showers for decades
I have used their showers for decades. Great systems. Hopefully, the new stuff is too.
The user support has just been very punctual and helpful.
I think I will be using them in the future too.
28 de abril de 2026
Opinião espontânea
Resposta da Redring
Hi,
Thank you for your 5-star review!
We’re delighted to hear that you’ve been using our products for so many years and have had such a positive experience. It’s great to know our customer support team has also been punctual and helpful when needed.
We really appreciate your continued support and look forward to serving you again in the future.
Kind Regards,
Tanya - Customer Service Operations Manager
A water heater was purchased and…
A water heater was purchased and unfortunately failed just out of warranty but with a conversation with Diane in customer service she agreed to send a replacement. Outstanding service that just doesn’t seem to happen these days.
9 de abril de 2026
Opinião espontânea
Resposta da Redring
Hi Lee,
Thank you for your 5-star review!
We’re sorry to hear your water heater developed a fault, but we’re pleased that Diane was able to assist and arrange a replacement for you. It’s wonderful to hear that her service made such a positive impression.
Kind Regards,
Tanya - Customer Service Operations Manager
Great customer service
Great customer service, very friendly and helpful.
18 de março de 2026
Opinião espontânea
Resposta da Redring
Hi Matthew,
Thank you for your kind feedback! We’re delighted to hear that you found our customer service friendly and helpful.
We really appreciate you taking the time to share your experience.
Kind Regards,
Tanya - Customer Service Operations Manager
Diane from Redring Support
Diane from Redring Support made the experience of submitting a warranty query very straightforward. She efficiently dealt with and resolved our problem. We are more than satisfied with the outcome. Thank you Diane
25 de fevereiro de 2026
Opinião espontânea
Resposta da Redring
Hello David
Many thanks for taking the time to leave your 5 star Trustpilot review about the recent support you received from Red Ring
I was delighted to read how Diane from our Team looked after you and your enquiry so well.
Best wishes
Keith - Group Customer Services Manager
If I could leave no stars i would only…
If I could leave no stars i would only be to happy,absolutely disgusted with them.my shower kept going cold ,got in contact with redring explained i am disabled and elderly so need the shower repaired ASAP,5 weeks later I was still waiting.after several emails and phone calls i was told they would replace it with a new one,but unfortunately there were no engineer available so If I got one and fitted the new cheaper shower they would refund me the money.i had the new shower put in sent photos of it sent plumber receipt but that wasn't good enough they needed a headed paper with the receipt but unfortunately my plumber dont have them.i know been told they will not pay me my refund although they should have fitted it in the first place.if this is how they treat customers especially disabled elderly ones then shame on them.i have emailed rip off Britain to see if they can look into it for me.im sure they will come up with some excuse again though
16 de fevereiro de 2026
Opinião espontânea
Resposta da Redring
Hi,
Thank you for taking the time to share your feedback. We’re very sorry to hear about the difficulties you’ve experienced and understand how frustrating this must be, especially given your circumstances.
Our reimbursement process requires a professional invoice to ensure we can process payments correctly. Once we receive an acceptable invoice, we will be happy to refund the installer fee. Unfortunately, without this documentation, we are unable to provide the refund at this time.
We appreciate that this may be inconvenient and sincerely regret the frustration caused. Your feedback helps us review how we communicate our requirements in the future.
Kind Regards,
Tanya - Customer Service Operations Manager
Excellent service from Redring
Had an excellent experience with redring, the service was very good, helpful and prompt attention without any problems. The customer experience was brilliant and I would thoroughly recommend.
18 de fevereiro de 2026
Opinião espontânea
Resposta da Redring
Hello Carol
Many thanks for taking the time to leave your wonderful comments.
I was so pleased to read about the excellent service you received from our Team here at Red Ring
Keith - Group Customer Services Manager
The lady who took the call was helpful…
The lady who took the call was helpful , empathetic and quickly identified how best to address and resolve the issue. I must admit I can be a demanding customer, quite often I have no choice if the outcome won’t meet my needs but she coped extremely well in a very pressurised situation - so all in all well done and thank you .
9 de fevereiro de 2026
Opinião espontânea
Resposta da Redring
Hello G Mac
Many thanks for taking the time to leave your wonderful 5 star Trustpilot review.
I was delighted to read how our Team helped with your recent enquiry.
With best wishes
Keith - Group Customer Services Manager
I am pleased that you sent me a manual…
I am pleased that you sent me a manual on how my shower works if i have a problem
8 de fevereiro de 2026
Opinião espontânea
Resposta da Redring
Hello Derek
Many thanks for taking the time to leave your 5 star Trustpilot review which is very important to us here at Red Ring.
Rest assured our Team are always here to help with any enquiry you may have in the future
Regards
Keith - Group Customer Services Manager
Excellent service
Excellent service. Very polite, told me what the problem was sent info and how to fix.
29 de janeiro de 2026
Opinião espontânea
Resposta da Redring
Hello Chris
Thanks for your wonderful Trustpilot review about the excellent service you recently received from Red Ring.
With best wishes
Keith - Group Customer Services Manager
Called redring for support
Called redring for support regarding my Hot Tap. The support and information provided by Alison was really helpful and appreciated.
28 de janeiro de 2026
Opinião espontânea
Resposta da Redring
Hello Selwyn
Many thanks for your 5 star Trustpilot review about the recent service your received from Red Ring
Alison from our Team who helped with your recent enquiry was delighted to read your kind words.
Best wishes
Keith - Group Customer Services Manager
Quick and polite response…
I got a very quick and polite response from Courtney when I enquired how to register my new Redring shower. Basically, just keep the receipt to show, if needed, for 3 years.
Excellent communication from customer service. May I add I've had Redring showers in this house for 27 years, only decided to buy a new one rather than keep an old, still working one, because I had the bathroom re-tiled and a larger stall unit put in. I'll keep the old electric shower unit in the loft, as a back-up
27 de janeiro de 2026
Opinião espontânea
Resposta da Redring
Hello LynnieM
It was wonderful top read your kind words about your recent experience with Red Ring Customer Services.
At Red Ring we believe the service we offer to our customers is different to that of other organisations and it was so pleasing to read this was the case with your recent enquiry.
Kindest regards
Keith - Group Customer Services Manager
Diane was amazing very helpfull and…
Diane was amazing very helpfull and ,replied ,quickly ,item is being replaced ,i wish all customer care, worked like this ,thanks again diane..
26 de janeiro de 2026
Opinião espontânea
Resposta da Redring
Hello Reg
Thanks for taking the time to leave your wonderful feedback.
I was so pleased to read how Diane from our Team looked after your enquiry so well.
Best wishes
Keith - Group Customer Services Manager
Great customer service
Great customer service, all problems sorted on warranty.
23 de janeiro de 2026
Opinião espontânea
Resposta da Redring
Hello Zenon
Many thanks for taking the time to leave your 5 star Trustpilot comments.
I was so pleased to read our Team here at RedRing helped with your recent enquiry
Kind regards
Keith - Group Customer Services Manager
Quick service
I emailed with a problem and it was sorted in a few hours. No hassle
21 de janeiro de 2026
Opinião espontânea
Resposta da Redring
Hello Glenn
I was so pleased to read your valuable feedback about how our Team here at Red Ring helped with your recent enquiry.
Rest assured our Team are always available so if we can help with anything in the future please feel free to drop us a message - we'd love to hear from you.
Keith - Group Customer Services Manager
My shower suddenly stopped heating the water.
My shower suddenly stopped heating the water and as it was still within the warranty period my plumber contacted Redring.
Redring emailed me and after I had provided them with details of maintenance regime and water flow they sent me a replacement shower.
I cannot fault the service that I received from their customer services department, particularly Courtney - Customer Services Executive.
5 de janeiro de 2026
Opinião espontânea
Resposta da Redring
Hello Keeshond
Many thanks for taking the time to leave your 5 star Trustpilot review.
Here at Red Ring we understand on very rare occasions items may fail and when this does occur our Team always act quickly to help our customers.
I was so pleased to read this was the case with your enquiry handled by Courtney from our Team.
Keith - Group Customer Services Manager
Redring
I had to contact Redring about a problem I had with my new shower, I spoke to a Zoe, who I must say was a real pleasure to talk to, she sorted out the problem I had very efficiently, she was very reassuring with me and so nice.
I fully recommend Redring and Zoe.
From Denis
19 de janeiro de 2026
Opinião espontânea
Resposta da Redring
Hello Denis
Many thanks for taking the time to leave your wonderful Trustpilot review about your recent enquiry with our Team here at Red Ring.
I was so pleased to read how Zoe from our Team looked after your enquiry so well.
Best wishes
Keith - Group Customer Services Manager
Andy F provided excellent service when…
Andy F provided excellent service when repairing our front door. The lock and door hadn’t been closing properly since the previous evening, which was a real security worry, but he arrived promptly and sorted everything out efficiently. He was very sweet, professional, and polite throughout, explained what he was doing, and made sure the door was working perfectly before he left. Really appreciated his help and would definitely recommend Andy F to anyone needing a reliable and friendly carpenter.
13 de janeiro de 2026
Opinião espontânea
Resposta da Redring
Hello
Thanks for taking the time to leave your review.
It appears from your comments that your review may have been left against the incorrect company.
We are Red Ring who provide electric showers to our customers.
Regards
Keith - Group Customer Services Manager
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