Great help from Diane in Support in replacing a shower that had developed a fault in its warranty period.
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Leia as opiniões dos outros
Our water heater stopped working suddenly after nearly fifteen months. I contacted Zoe from Redring's Customer's Service to get some help. A series of emails were exchanged in order to find out the c... Ver mais
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Superb customer service. Once I was handed over by retailer, Redring/Burco were excellent. Responsive, helpful and polite. They eventually came out to resolve my issue in person. The whole experience... Ver mais
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I got a very quick and polite response from Courtney when I enquired how to register my new Redring shower. Basically, just keep the receipt to show, if needed, for 3 years. Excellent communicatio... Ver mais
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4,7
Excelente
110 opiniões
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Replacement model enquiry as the…
Made a replacement model enquiry as the original after 23 yes had given up.
Reply received early the same day very efficient service thank you Diane.
28 de outubro de 2025
Opinião espontânea
Resposta da Redring
Hello Stephen
I was so pleased to read your 5 star Trustpilot review about how Diane helped with your recent enquiry.
With best wishes
Keith - Group Customer Services Manager
Chioma was very polite and…
Chioma was very polite and understanding on the telephone, excellent customer service skills nothing was too much trouble. Chioma explained everything to me
16 de outubro de 2025
Opinião espontânea
Resposta da Redring
Hello JT
It was wonderful to read your 5 star Trustpilot review.
Here at Redring we are very proud of Chioma and her colleagues within our Customer Services Team and how they always look after our customers so well.
Keith - Group
Problem with shower
Problem with shower, sorted out with no fuss, excellent service from Tracy who sent a new unit, top marks
1 de outubro de 2025
Opinião espontânea
Resposta da Redring
Hello Ken
Many thanks for your 5 star Trustpilot review.
I was delighted to read how Tracy from our Customer Services Team helped with your enquiry about your shower.
Best wishes
Keith - Group Customer Services Manager
Mean and Unhelfull
I sent them an email about a flow valve leak and they told me it was not covered by guaranty and that I should take it up with my installer. My installer has advised me to take off the hose and fit a blanking cap. I measured the drip and it was 7.4 litres per hour. On a 30 day month that would cost £16 in extra water charges.
At the moment I am using a mixer tap for my shower. That does not drip afterwards.
I am waiting for a response by the installer. A brand new unit should not fail after installation.
The product manual and the response of the company are a clear breach of 2016 Consumer rights act because there are unfair terms. They should recall all their Bright shower units and fit a redesigned control valve
14 de agosto de 2025
Opinião espontânea
My Redring water heater had a problem…
My Redring water heater had a problem contacted the service they were very helpful ,gave the problem and all the information on the unit,a few days they sent a new unit under warranty,it was a real pleasure dealing with this company
12 de agosto de 2025
Opinião espontânea
Resposta da Redring
Hello Roger
It was wonderful to read your kind words about the recent service you received from our Team
Here at RedRing we believe the service we provide is different to that of other organisations and I was delighted this was the case with your recent enquiry.
Best wishes
Keith - Group Customer Services Manager.
Spoke to an amazing lady called Diane
Spoke to an amazing lady called Diane, she could not have been more helpful if she tried, so happy with the service, thank you very much.
4 de agosto de 2025
Opinião espontânea
Resposta da Redring
Hello Andrew
Many thanks for your 5 star Trustpilot review.
I was delighted to read how well Diane from our Customer Services Team looked after your recent enquiry.
Here at RedRing we believe the service we provide to our customers is different to that of other organisations.
Best wishes
Keith -Group Customer Services Manager
Caring and attentive staff
When i called customer service with a question about my shower I expected to be fobbed off like so many other company's do but I must say that redoing surprised me. The technical support, understanding and attitude of the ladies that I spoke to was a pleasant surprise and I got the answers to my questions and more. Thank you ladies, your bosses should be very proud.
7 de julho de 2025
Opinião espontânea
Resposta da Redring
Hello
Many thanks for taking the time to leave your 5 star Trustpilot review.
Here at RedRing we believe the service we deliver is different to that of other organisations and I was delighted you experienced this with your recent enquiry.
Best wishes
Keith - Group Customer Services Manager
I contacted Redring for information…
I contacted Redring for information regarding an older shower replacement.
Chioma kindly located the info I needed and speedily emailed it back to me.
Many thanks Chioma
6 de julho de 2025
Opinião espontânea
Resposta da Redring
Hello MAC Alarms
Thanks for your kind words about Chioma from our Customer Services Team.
If we can assist with any other enquiry in the future please feel free to drop us a message - we'd love to hear from you.
Keith - Group Customer Services Manager
Good service
Great service from holly in customer service,Sorted my issue out and arranged for replacement part to be sent out with no issues
30 de junho de 2025
Opinião espontânea
Resposta da Redring
Hi Ian
Many thanks for your kind words about how Holly from our Customer Services Team helped with your recent enquiry.
Here at RedRing we believe the service we provide to our customers is different to that of other organisations and it was so pleasing to read this was the case with your recent enquiry.
Keith - Group Customer Services Manager
Clare from the customer service team is…
Clare from the customer service team is an absolute credit to the Redring name!
It is quite rare in the industry to come across a person so understanding, efficient and easy to deal with. Clare did not only go above and beyond to help solve the issue with the shower in question, she also stayed in contact throughout with updates, can only say what a pleasure hope she gets the recognition she thoroughly deserves
19 de junho de 2025
Opinião espontânea
Resposta da Redring
Hello Kiya
Many thanks for taking the time to leave your wonderful comments.
As Group Customer Services Manager for RedRing I was delighted to read how Clare from our Customer Services Team helped with your recent enquiry.
Rest assured Clare and her colleagues are always available to help with any enquiry you may have in the future so please feel free to drop us a line- we'd love to hear from you.
Keith - Group Customer Services Manager
clare was my contact she was easy to…
clare was my contact she was easy to talk to and offered good advice along with there engineers
12 de junho de 2025
Opinião espontânea
Resposta da Redring
Hello Tony
Many thanks for your kind words about how Clare from our Customer Services Team here at Redring.
I was so pleased to read how Clare kept you up to date and looked after you so well.
Best wishes
Keith - Group Customer Services Manager
Outstanding customer service and…
Outstanding customer service and support.
I encountered an issue with my Powerstream water heater, which was promptly, kindly and efficiently handled by Allison. A replacement was dispatched within a few days.
Highly recommended!!
11 de junho de 2025
Opinião espontânea
Resposta da Redring
Hello Jon
Thanks for taking the time to leave your kind words about our Customer Services Team here at Redring.
At Redring we believe the service we provide is different to other organisations and I was delighted to read this was the case with your enquiry.
Best wishes
Keith - Group Customer Services Manager
Selectronic problem
Claire was the contact advisor, very easy to talk with, and showed empathy. She was able to hear my description of the issue and immediately suggest a possible explanation. At my request she emailed me a list of engineers, which I hope will be useful.
11 de junho de 2025
Opinião espontânea
Resposta da Redring
Hello Michael
Many thanks for taking the time to leave your valuable feedback.
Here at Redring our customers comments are so important to us.
If we can help with any further enquires please do get in touch - we'd love to hear from you.
Keith- Group Customer Services Manager
Good service.
Handled my enquiry professionally and I received the answer I needed within 24 hrs. Thank you.
4 de junho de 2025
Opinião espontânea
Resposta da Redring
Hello Benjamin
Many thanks for your 5 star comments about your recent experience with our Customer Services Team here at Redring.
I was so pleased our Team looked after you and your enquiry so well.
Keith - Group Customer Services Manager
Uk call centre great customer servie
On contacting the UK call centre to report to a problem with a redring shower .The call handler Allison trouble shot the problem with the help of an engineer and dispatched the replacement part immediately the part was received in 48 hours and installed the shower is back working and all on a bank holiday weekend.
First class customer service
22 de maio de 2025
Opinião espontânea
Resposta da Redring
Hello
It was wonderful to read your kind words about Allison from our Customer Services Team here at Redring
Here at Redring we pride ourselves that the service we offer is different to that of other organisations.
Keith - Group Customer Services Manager
Big thanks to Allison who sorted out an…
Big thanks to Allison who sorted out an issue my mother in law had with her shower - excellent customer service
7 de maio de 2025
Opinião espontânea
Resposta da Redring
Hello Karen
It was wonderful to read your 5 star Trustpilot review.
I was delighted to read how Alison helped with your recent enquiry.
Best wishes
Keith - Group Customer Services Manager
Thank you so much Diane for your help…
Thank you so much Diane for your help getting my shower problem sorted. You were amazing and very supportive throughout and I am ever so grateful. Thanks
2 de maio de 2025
Opinião espontânea
Resposta da Redring
Hello Tayyab
Many thanks for your wonderful comments about Diane from our Customer Services Team here at Redring.
We are so proud of Diane and her colleagues and how they always look after our customers so well.
With best wishes
Keith - Group Customer Services Manager.
Warranty repair fulfilled
Thank you to Diane who worked tirelessly to acknowledge a problem and fulfill a current warranty. Diane had a very professional, friendly approach. It took a while to sort but is now finalized.
9 de maio de 2025
Opinião espontânea
Resposta da Redring
Hello Donna
Thanks for taking the time to leave your valuable comments.
I was so pleased to read how Diane from our Customer Services Team took the time to reach a solution to your recent enquiry.
Regards
Keith - Group Customer Services Manager.
Fantastic serve I was very impressed with the service I…
I was very impressed with the service I got from Claire at Redring. I'm elderly and was agitated and she put me at my ease and explained exactly what I had to do and followed it up eith an email with instructions. She went through the terms and conditions with me and I could agree to them on the phone rather than having to do it on line. (Which I dislike). All in all a pleasant experience.
2 de maio de 2025
Opinião espontânea
Resposta da Redring
Hello Joy
Thanks for your wonderful comments.
I was delighted to read how Claire from our Customer Services Team looked after you so well.
If we can help with anything else in the future please drop us a message - we'd love to hear from you.
Keith - Group Customer Services Manager
Excellent service from Holly
Excellent service from Holly. On line form completed, service engineer phoned next day and turned up following morning at 8.30am to fix problem....now that service
2 de maio de 2025
Opinião espontânea
Resposta da Redring
Hi Mrs Elliott.
Many thanks for taking the time to leave your 5star Trustpilot review.
I was delighted to read your wonderful comments about how Holly from our Customer Services Team helped with your recent enquiry.
Best wishes
Keith - Group Customer Services Manager
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