The team provided a comprehensive explanation of everything, and I am extremely satisfied with the equipment installation. The electrician and his apprentice were remarkably efficient and dedicated, ensuring that the job was completed without delay. They left the area spotless, even taking away all the rubbish. After finishing, the electrician took the time to thoroughly explain how the mobile system operates.

Very disappointed that the surveyor did not show up at the agreed time. No communication from them before or after.

The guys that fitted the loft hatch today were extremely professional in both there attitude information and carrying out the work required, the result was outstanding and fitted in with our decor . I would strongly recommend these guys for future work.

What a fantastic company! From the very first visit to the final day it has been a pleasure having Renewafuel install my new Heat pump. I was kept fully informed every step of the way. The 3 workmen that installed the heating system in my home were quite simply awesome! The politest guys I’ve ever met, and they were all brothers! I cannot speak highly enough about Renewafuel. I had a little delay/issue regarding the rubbish which wasn’t collected when it should have been, but Renewafuel went out of their way to ensure it was collected as soon as possible. I have a lovely warm house with lots of new radiators and a system which is working perfectly! Thankyou!!!

The experience began very well with the installation of the heat pump, the rads and the solar panels completed within two days. Unfortunately, the electrician assigned to the job was taken ill and a replacement electrician had to be given the job to connect up the system. Although it was hoped that the replacement would arrive the next day, he was held up on another job, and was hence scheduled for the next day at about noon. In the event he arrived with his assistant at 6:30pm and eventually got the system connected by 9:30pm. By then we had been without heat (other than via a couple of small space heaters) for 4 days. Within a couple of hours of their departure the rads in a couple of bedrooms began making a loud thumping noise and the temperature was excessive. We tried to turn off one of the rads and the thermal valve simply came away. The following day we contacted the head office and it was eventually arranged for the sales manager to come out late afternoon to attend to a couple of administration tasks and finally turn off the rad that was causing the difficulty. Although it was hoped that the original plumber would be attending by then it was eventually confirmed that he would come to the property on Sunday between 12 noon and 2pm. At 1:55pm he messaged that he wouldn’t be able to attend until the following the morning at 8am. As we had been waiting around for his visit we weren’t very pleased by this late notification of non-arrival. We were in a situation where some rads were functioning and others weren’t (it seemed) and by now it was 7 days since our oil boiler had been disconnected and the project had begun. On Monday a plumber arrived mid-morning and sorted out the rads and the system seemed to be functioning correctly. However, the following day the cylinder developed a slow leak and the plumber had to return to reduce the water pressure. Unfortunately that resulted in the shower only producing cold water and he had to return on the Wednesday to adjust the pressure which eventually required an external valve to reduce the water pressure coming into the house. In the meantime the electrician had to return to complete installation of the external wiring. It was a few days later that the last of the rubbish was removed. The system appears to be functioning properly now although the water pressure from the shower is not optimum but it would appear that is unfortunately necessary due to the external water pressure needing to be reduced.
So, a project that was supposed to take 3 days eventually took almost 2 weeks. Admittedly, it was simply bad luck that the original electrician was unexpectedly ill and the external water pressure seems to be unusually high.
Although the overall project management and some of lthe communication was less than prompt and helpful (with the notable exception of the office adminstrator who was very helpful), the attitude of the electricians, plumbers, solar panel installers, and indeed the rubbish removal staff was superb. What was very much appreciated was the way they all respected our home and made every effort to minimise disruption. We were aware that they often had to travel long distances and worked long hours but were always cheerful and tried to be as helpful as possible.
We have recorded the date of the experience as 27 January that is the start date of the project. The finish date is the 6 February.

A pre visit to explain the process of having a battery added to my existing solar panel was thorough and helpful with linking with my existing gas heating. The electrician installing the battery in my attic was equally thoughtful as well as efficient with the sheer weight of managing the process, and came back from a distance to reposition a cable.
Slightly concerned about the number of jobs plus long travel the employees have to do.

Quick visit with an efficient change of my FIT meter and a quick check of the settings of the inverter finding a few settings that were making it less efficient so he corrected them, all with a pleasant relaxed and professional manner

Our air source heat pump had a water leak which I believe was condensation. After getting in touch with Renewafuel the engineer came out and found the heat pump was slightly out of plumb this was soon put right.
Problem solved. Thanks Renewafuel.

Advisor was professional and the installation team were excellent.
We were impressed with their problem solving skills around installation sites and snagging post installation. House is now warm with piping hot water

Our faulty water pump replaced promptly and with good communication
System now working much better with the new pump- we are very happy!

Appalling service. My install has never been completed properly. My water tank is too small, pipes not soldered. A leak from my towel rail following installation is causing damage and staining to the decor in the Lounge below.
I was told it’s a one stop shop. Paid £18k for solar and heat pump, paid when installed and shouldn’t have.
Beware using this company as months later they then decide I’m to write in a complaint. They are abrupt, rude and don’t do anything they say.

All the engineers were polite and respectful. They all worked long hours and took no breaks. They cleaned up totally after the job was finished. All went above and beyond my expectations. A good set of lads.

Chis explained all plus minus points. installation good . pleased with work done

The air source heat pump, solar panels & battery were fitted two years ago & we are happy with the product & the installation. However, subsequent service has been poor. Fairly shortly after the battery was installed we had a power cut & although the battery was fully charged, it failed to cut in. We contacted Renewafuel who informed us that they were waiting for a component from China which would rectify the fault... That was two years ago, no sign of the component or any message from Renewafuel. More recently, we were away over New Year & while we were away there was a power cut. Since which the battery has not been feeding into the hot water heating, we only get water heated if we press an override button. I contacted Renewafuel on Friday, was told an engineer would contact me that day. It didn't happen. Rang twice on Monday, still no call from engineer...

We had no problems with our initial air source heat pump survey, installation and immediate post installation help and I gave them a five star review then. We have had some problems with service over the past 3 years, but I have to say on our latest technical problem, and indeed our maintenance service 3 months ago, the company have worked hard to sort matters out.
Darren in particular has been really helpful, straightforward and honest, calling me several times over a heating problem on a cold weekend, and working to get somebody out to us asap.
I would really like to rely wholeheartedly on this company since they are the main Mitsubishi agents and I know the value of a reliable, knowledgeable team.

From start to finish the whole experience was explained and conducted professionally and in a friendly manner as exemplified by Chris. The installation was handled expertly and again in a friendly manner. Well done.

Dean sorted our radiator problem in time for Xmas.
He was very helpful in discussing how our heat pump works.
Top man!

Very pleased with my Solar Panels. The team were very efficient. I got a great deal and I would definitely recommend Renewafuel.

I have held off writing a review on my heat pump until I managed to get used to it.I can say that I am extremely happy with the product. From start to finish the whole team have been extremely helpful.

From start to finish they were with us all the way helpful and professional going above and beyond to make sure we were happy with the outcome