Reliable delivery of notes but there are SO many spelling mistakes of patient names on the portal it is unbelievable and takes extra time to find each one. I'd also like to thank Michelle Monahan per... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
Dale from the Manchester always provides excellent support. Dale is always friendly and willing to help whenever needed. He is highly efficient in dealing with requests or issues I have. His commi... Ver mais
A empresa respondeu
Very good team. They provided us with excellent customer service and were extremely helpful throughout. Thank you to everyone at the Restore Help Desk and to all the warehouse team, especially the dr... Ver mais
A empresa respondeu
The Delivery Service works extremely smoothly, the delivery person is always helpful. Any time we have to request a data change on the website through the customer service team the response is very qu... Ver mais
A empresa respondeu
Informações sobre a empresa
- Serviços de informação
- também em
- Computação em nuvem
- Empresa de Automação
- Instalação de armazenamento de registos
- Serviço de empresa para empresa
Escrito pela empresa
Restore Information Management is the UK's leading UK-owned provider of information management services. We help organisations protect, access, transform and manage their information through secure document storage, scanning and digitisation, digital mailrooms, outbound communications, and information hosting. For more than 30 years, organisations across both the public and private sectors have trusted us to manage their information securely and efficiently. Today, we support over 6,900 customers throughout the UK, managing more than 22 million boxes of information and processing over one million mail items every month. Our customers choose us for our combination of scale, expertise and service. We operate secure, compliant facilities across the UK, offer the country's largest scanning capability, and provide reliable same-day services that help organisations improve efficiency, reduce costs and free up valuable space. Whether supporting a single site or a nationwide operation, we help businesses and public sector organisations gain greater control of their physical and digital information. Trust is at the heart of everything we do. We are committed to maintaining the highest standards of security, compliance and customer service, while building long-term relationships based on reliability, transparency and results. We are committed to operating responsibly and reducing our environmental impact. Restore has achieved CDP A List recognition for climate transparency, has SBTi-validated Net Zero targets and diverts 99% of operational waste from landfill. By combining responsible business practices with intelligent technology and operational expertise, we help customers improve efficiency while supporting their own sustainability goals. By combining intelligent technology, operational expertise and responsible business practices, we help our customers manage information and communications with confidence, allowing them to focus on what matters most.
Informações de contacto
8 Beam Reach, Coldharbour Lane, RM13 9YB, Rainham, Reino Unido
- records@restore.co.uk
- www.restore.co.uk/informationmanagement
Trusted by Organisations Across the UK
4,6
Excelente
2 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Customer communications
3 de junho de 2026
Resposta da Restore Information Management
Hi Jana, thank you for your review, we are very happy to hear of your satisfaction with the service provided to you
Excellent Service
The simplicity of getting boxed documents picked up for storage. I sent an email for boxes of documents to be picked and I had an email back within the hour and the boxes were picked up 2 days later.
3 de junho de 2026
Resposta da Restore Information Management
Hi Rob, thank you for your review, we are very pleased to hear of your positive experience with us
Very helpful advice and request fully…
Very helpful advice and request fully and promptly met
5 de junho de 2026
Resposta da Restore Information Management
Hi Peter, thank you for your review, we are greatly pleased to hear of you happiness with the service provided
friendly and helpful advice
friendly and helpful advice, accessed the records quickly and informative
4 de junho de 2026
Resposta da Restore Information Management
Thank you for your review Jackie. It is great to hear you are happy with the service you received from Restore
Customer service and service support…
Customer service and service support are easy to communicate with, very helpful and knowledgeable.
4 de junho de 2026
Resposta da Restore Information Management
Thank you for your review Paul. It is great to hear you are happy with the service you received from Restore
quick, simple, easy
I Emailed with what i needed and it came next day. quick, simple, easy.
3 de junho de 2026
Resposta da Restore Information Management
Thank you Luke, your comments are great to read and very much appreciated
quik service
29 de maio de 2026
Resposta da Restore Information Management
Thank you for your review Maxine. It is great to hear you are happy with the service you received from Restore
Fast great service
29 de maio de 2026
Resposta da Restore Information Management
Thank you for your review Amanda. It is great to hear you are happy with the service you received from Restore
Very reliable service
Very reliable, efficient service. Staff are always very friendly and helpful with any queries/issues. If we ever need any urgent packets, they are usually delivered within a reasonable time on the same day.
27 de maio de 2026
Resposta da Restore Information Management
Hi Mandy, thank you very much for your review, we are happy to hear of your satisfaction with the service provided
Would have liked an email confirming…
Would have liked an email confirming the file had been delivered. Instead just left on reception.
21 de maio de 2026
Resposta da Restore Information Management
Hi June, thank you for your review, I shall pass this onto the team who look after you and they shall be in touch to discuss this matter further
Resposta da Restore Information Management
Hi Greg, thank you very much for your review, we are happy to hear of your satisfaction with the service provided
Fantastic service
Fantastic service, picked up when promised, no issues and no stress. Thank you so much
20 de maio de 2026
Resposta da Restore Information Management
Hi Claudine, thank you very much for your review, we are happy to hear of your satisfaction with the service provided
Quick and efficient service
20 de maio de 2026
Resposta da Restore Information Management
Hi Agie, thank you very much for your review, we are happy to hear of your satisfaction with the service provided
Resposta da Restore Information Management
Hi Catherine, thank you for your review, I shall pass this onto the team who look after you and they shall be in touch to discuss this matter further
Fast response to a query i had about…
Fast response to a query i had about services we have with the company during an audit at my work. The delivery drivers are always happy and chatty, and will answer any question you have. Thank you Restore
20 de maio de 2026
Resposta da Restore Information Management
Hi Stacey, thank you very much for your review, we are happy to hear of your satisfaction with the service provided
Very prompt and seamless service
Pleasantly surprised by the prompt and seamless service offered between request to the Trust Health Records department and their external partner and actioned date! :-)
15 de maio de 2026
Resposta da Restore Information Management
Thank you for your review. It is great to hear you are happy with the service Restore provide
You have recently changed the process…
You have recently changed the process in the way sending boxes back to restore is processed which we were not informed of. This caused the collection driver to leave on two separate occasions with no boxes as we were unaware we had to print labels ourselves now and the driver did not supply these as previously. This was not communicated to us.
21 de maio de 2026
Resposta da Restore Information Management
Thank you for taking the time to leave your review Louise. I have passed this over for the relevant team to contact you and advise if this is a change moving forward or a one off situation
Great Service
Never had an issue. Delivery has always been prompt, almost always next working day and when it's the following working day it's always because I sent in a request fairly late.
20 de maio de 2026
Resposta da Restore Information Management
Thank you for your review Thomas. It is great to hear you are happy with the service Restore provide
Handled quickly
15 de maio de 2026
Resposta da Restore Information Management
Thank you for your review, we are very pleased to hear that you are happy with the service that Restore has provided
I had a question & it was answered…
I had a question & it was answered within 10 mins great service
20 de maio de 2026
Resposta da Restore Information Management
Hi Ann, thank you very much for your review, we are happy to hear of your satisfaction with the service provided
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