AVOID Terrible customer service when things go wrong which they will. My area has virtually no mobile signal so I cannot receive One Time Passcodes via my mobile. So I cannot access my Retail Merchant... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
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Leia as opiniões dos outros
My contract with RMS had come to an end and my terminal old and faulty. I spoke with Kareema from Customer services who was most helpful. She is upgrading my terminal to a mobile one with a lower mont... Ver mais
A empresa respondeu
I had a couple of questions when setting up. Questions were answered making set up very easy. A good customer service experience was provided. Here at BMS Solicitors we have been using RMS for many... Ver mais
I have used RMS for many years and have always been happy with their service. Recently I moved premises and was experiencing problems reconnecting my card machine. After an 18 minute telephone convers... Ver mais
A empresa respondeu
Informações sobre a empresa
Informação fornecida por diversas fontes externas
Retail Merchant Services provide thousands of businesses across the UK & Ireland with reliable & secure payment solutions to help them accept card payments, grow their businesses and retain more customers. Including products such as: credit & debit card machines with Same Day Settlement, EPOS terminals, Merchant Cash Advance, E-commerce Gateways, Pay by Link & Virtual Terminals. For more information on our product range, please call our sales team on 01908 359190 and for Customer Support please call 01908 354500 (UK) or 01485 4946 (ROI)
Our Values
We’re on a mission to make customers’ lives easier
We pride ourselves on delivering at pace and keeping our heads up when it comes to customer needs. Staying restless for improvement and being customer obsessed is the cornerstone of our business; and we invite our customers to tell us if we fall short.
Informações de contacto
Matrix House, North Fourth Street, MK9 1NJ, Milton Keynes, Reino Unido
- 01908 354500 (UK) or 01485 4946 (ROI)
- cutomerservices.team@retailmerchantservices.co.uk
- www.retailmerchantservices.co.uk
4,1
Bom
7 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Adila
Adila - was incredibly patient in trying help me to fix my WI-FI problem with my ancient terminal.
After numerous attempts - she came through!
I’m up & running!
A big thank you
People like her deserve our loyalty.
22 de janeiro de 2025
Opinião espontânea
Resposta da Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
I rang thinking it was going to be a…
I rang thinking it was going to be a complete headache to get sorted after my card machine packed up, Adila, who helped me, was outstanding, made it all so easy, I was up and running with a new machine in less than 24 hours
16 de janeiro de 2025
Opinião espontânea
Resposta da Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Great service
21 de janeiro de 2025
Opinião espontânea
Resposta da Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Staff Are Great To Deal With!
The staff are great, shout out to Ash that got us up and running today with the new machine arrival, Jake that chased the new machine, Adelia that chased the very slow 10 day delivery and Milton who started the swap of our ancient 10 year old plus machine. Just need my new prices confirmed and I am set for the next decade!
17 de janeiro de 2025
Opinião espontânea
Resposta da Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Melvin in Technical support was a Star
Melvin in Technical support was a Star! Very helpful, polite and extremely patient.
Great job
17 de janeiro de 2025
Opinião espontânea
Resposta da Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Melvin was very pleasant and efficient…
Melvin was very pleasant and efficient so my problem was resolved very quickly.
17 de janeiro de 2025
Opinião espontânea
Resposta da Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Great service from Ash
17 de janeiro de 2025
Opinião espontânea
Resposta da Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Cancel contract due to POS change
Had to cancel contract for change of POS system. Been very helpful during the time we have used them. Melvin was very helpful and made it very easy and seamless to do so.
17 de janeiro de 2025
Opinião espontânea
Resposta da Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Customer service advisor helpful
Customer service advisor helpful, professional and was able to fully complete my enquiry.
16 de janeiro de 2025
Opinião espontânea
Resposta da Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Melvin took time to check all the…
Melvin took time to check all the details and queries i had in a timely manner and solved all issues. He had a friendly manner and was helpful.
16 de janeiro de 2025
Opinião espontânea
Resposta da Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Let through the procedure very easily…
Let through the procedure very easily though there are a lot of different buttons to press. Thanks Ashrav
15 de janeiro de 2025
Opinião espontânea
Resposta da Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Michael Fortune was extremely helpful…
Michael Fortune was extremely helpful and was able to resolve my query efficiently and effectively. Thank you!
15 de janeiro de 2025
Opinião espontânea
Resposta da Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Ending contract as business closing
Ending contract as business closing. Jake Murray in customer service is very good to deal with. Good customer services manner. Quick response all sorted.
15 de janeiro de 2025
Opinião espontânea
Resposta da Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
An excellent service
An excellent service provided today Michael Fortune on the phone, and he helped me with everything i needed in an efficient and professional manner
14 de janeiro de 2025
Opinião espontânea
Resposta da Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Very quick and helpful
13 de janeiro de 2025
Opinião espontânea
Resposta da Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Kareem’s was very helpful.
13 de janeiro de 2025
Opinião espontânea
Resposta da Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Kareema was very helpful on the phone
10 de janeiro de 2025
Opinião espontânea
Resposta da Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
We got it sorted. Finally!!!!
Thanks Melvin excellent service & after 3 attempts on other days this week I've finally got the pre paid envelope requested.
10 de janeiro de 2025
Opinião espontânea
Resposta da Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Excellent speedy help and support from…
Excellent speedy help and support from Kareema, thank you!
10 de janeiro de 2025
Opinião espontânea
Resposta da Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
very helpful very patient
10 de janeiro de 2025
Opinião espontânea
Resposta da Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
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