Richer Sounds - Bromley Opiniões 

1413
TrustScore: 5 em 5

4,9

48 East Street, BR1 1QW Bromley, GB


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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Very friendly, helpful service. Made me feel at ease. Tommy helped smooth my anxiety over the delayed delivery by being calm and reassuring. The installation was quick and efficiently done. Very happy... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Visited the Bromley branch about repairing/replacing an old projector. The team went out of their way to help and with sound advice from Jerome, purchased the ideal projector for my flat. I would high... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I have always shopped at Richer Sounds. Whenever I need a new TV, headphones or audio equipment, Richer Sounds is the place I trust. Not only is the customer service excellent but, unlike m... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I purchased Hi-Fi equipment, and, in doing so, I enjoyed the professional help and advice of Matt and Jerome. Without their help and patient guidance, the choice from their abundant stock would have b... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Hi-fi
  2. Loja de dispositivos electrónicos
  3. Loja de televisões

Escrito pela empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informações de contacto

4,9

Excelente

TrustScore: 5 em 5

1 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,9

Todas as opiniões

(1413)

23 511 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Customer service has been outstanding

Customer service has been outstanding! Thanks again to Matt and Tommy for supporting with my original faulty TV which couldn't be fixed. Which lead to a purchase of a new TV with a gift voucher which was very much appreciated. I am happy with my new TV. As well I have been a customer of Richer Sounds for fair few years and the customer service has always been very good. Thanks again.

27 de novembro de 2025
logótipo da Richer Sounds - Bromley

Resposta da Richer Sounds - Bromley

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Classificada 5 em 5 estrelas

Bought a tv during Black Friday

Bought a tv during Black Friday. Customer support was really helpful and accepted “price match” twice afterwards.
The delivery was fast and smooth

1 de dezembro de 2025
logótipo da Richer Sounds - Bromley

Resposta da Richer Sounds - Bromley

Thanks for your great feedback and for supporting local business.

Classificada 4 em 5 estrelas

I Love TVs

My recent visit to the Bromley branch was a good experience. The store is outdated but the staff were very helpful. The main reason why I used RS is be they give you the same price as other stores like Currys and other out lets without the added insurance cost. I've now bought four TV for my family and touch wood no issues. So, not yet tested the warranty or, company's customer service.
👍🏿

30 de novembro de 2025
Classificada 5 em 5 estrelas

Great store manager

Excellent customer service. The store Manager is very good and always pleasent to deal with. Been shopping here since 2007 and will continue to as well.

7 de dezembro de 2025
Opinião espontânea
logótipo da Richer Sounds - Bromley

Resposta da Richer Sounds - Bromley

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Classificada 5 em 5 estrelas

Richer Sounds Bromley Store

All of the staff at the Bromley store were incredibly helpful and took the time to allow me make my decision on a TV and Soundbar.
I had three visits to the store and each time they allowed me to experiment with the tv and test the soundbar fully and answered my many quest questions with great knowledge and professionalism.

30 de novembro de 2025
logótipo da Richer Sounds - Bromley

Resposta da Richer Sounds - Bromley

Thanks for your feedback, great to read you were happy with our service.

Classificada 5 em 5 estrelas

A place to go for your TV and sound systems

Very helpful, very informative and very friendly helping us to sort out our vision and sound system at home. We would thoroughly recommend them. Top service!

29 de novembro de 2025
logótipo da Richer Sounds - Bromley

Resposta da Richer Sounds - Bromley

Thank you for your 5 star review!

Classificada 5 em 5 estrelas

Maurice and Tommy wery helpful and…

Maurice and Tommy were very helpful and informative, especially helpful when I had difficulty setting up the turntable and also handling an exchange of product, thanks.

26 de novembro de 2025
logótipo da Richer Sounds - Bromley

Resposta da Richer Sounds - Bromley

Thanks for your 5 star review, we look forward to seeing you again next time

Classificada 5 em 5 estrelas

Excellent service

Excellent service, Jerome was amazing, at the end of a busy Black Friday, he was calm, knowledgeable, witty and gave us the confidence in the company to make the purchase, many thanks.

28 de novembro de 2025
logótipo da Richer Sounds - Bromley

Resposta da Richer Sounds - Bromley

Thank you for your wonderful feedback

Classificada 5 em 5 estrelas

Great prices and service

Great prices! Ordering was no problem for me talking to the sales people who answered all my questions. Delivery was on time with no issues.

28 de novembro de 2025
logótipo da Richer Sounds - Bromley

Resposta da Richer Sounds - Bromley

Thanks for your great feedback and for supporting local business.

Classificada 5 em 5 estrelas

An Excellent Company

Most helpful staff, went out of the way to offer best and honest advice. Knew their products well. Was extremely happy with my visit.

26 de novembro de 2025
logótipo da Richer Sounds - Bromley

Resposta da Richer Sounds - Bromley

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Classificada 5 em 5 estrelas

Amazing, impartial advice!

Jerome was so informative, so genuine and just really, really helpful.

I knew nothing about the product I went in to buy and felt that he just gave me such impartial advice, regardless of whether that resulted in a sale or not.

Thanks so much again, and to your colleague Tommy who was also really helpful on the phone.

2 de dezembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

I think his name was Maurice ..

I think his name was Maurice ..
At the Bromley store
He listened. Analysed my situation and gave me the perfect solution at a brilliant price
Superb

22 de novembro de 2025
logótipo da Richer Sounds - Bromley

Resposta da Richer Sounds - Bromley

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Classificada 3 em 5 estrelas

Not impressed with the manager in the…

Not impressed with the manager in the Bromley shop.. really offhand and uninterested in service..

Edit.. Richer Sounds customer team made numerous attempts to speak to me to discuss what happened. Can’t fault the way this has been responded too.. Well done.. 👏

22 de novembro de 2025
logótipo da Richer Sounds - Bromley

Resposta da Richer Sounds - Bromley

Thanks for your feedback and for your custom. It's obviously really disappointing however to read you were unhappy with the colleague, which although is really unusual and I'm sure not intentional is still concerning.

I understand our customer service team have since contacted you to find out more about what happened and will investigate with the colleague concerned to explain both how you felt and make sure lessons are learned for next time

seniorcomplaintsteam@richersounds.com

Apologies again,

Tom Griffiths
Head of Customer Experience
Richer Sounds

Classificada 5 em 5 estrelas

Amazing customer service

I attended the Bromley store with my 95 year old mother who has visual impairment and struggles with technology. Tommy took time to listen to what she wanted and gave advice about which TVs had the features best suited to her needs. Tommy then took time to research that the specific models did have the correct features and followed up with me on 3 further phone calls to discuss. I was so impressed by his patience, thoughtfulness and tenacity to ensure my mother had the best tv for her requirements. Thank you so much I cannot imagine having such brilliant service any where else. I cannot praise highly enough.

11 de novembro de 2025
logótipo da Richer Sounds - Bromley

Resposta da Richer Sounds - Bromley

Thanks for your 5 star review, we look forward to seeing you again next time

Classificada 4 em 5 estrelas

Quality service.

Good value prices
Well Trained staff
Keep you updated on
The delivery details.
Receipt and guarantee issued promptly as was the delivery.

17 de novembro de 2025

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