Richer Sounds - Cambridge Opiniões 

1764
•
TrustScore: 5 em 5

4,9

25 Hills Road, CB2 1NW Cambridge, GB

•

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Our order was placed over the telephone with your Cambridge shop - your staff were very helpful and gave useful and helpful advice. The order process was handled quickly, efficiently and effectively.... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

At the local branch I was able to talk to the person I first made contact with easily when I had queries about products. And when he was unavailable I still got the info I needed via email from other... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Picked up a new deck recently which I’m very happy with. Very convenient to be able to collect in person and staff were friendly and efficient. I recommend this store for their selection and good valu... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I received some excellent advice on an audio system by phone and email, but wishing to see some physical examples of the recommended items, I travelled to the Cambridge store. Sadly this was nowhere n... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Hi-fi
  2. também em
  3. Loja de dispositivos electrónicos
  4. Loja de televisões

Escrito pela empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informações de contacto

4,9

Excelente

TrustScore: 5 em 5

2 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,9

Todas as opiniões

(1764)

24 500 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Helpful staff

Helpful staff. Product good price and delivered on time. The only thing which was not good was the payment process. It didn't work after several attempts. However the staff member (I think he was called Tom) was patient and he eventually resolved the problem.

13 de julho de 2026
logótipo da Richer Sounds - Cambridge

Resposta da Richer Sounds - Cambridge

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Classificada 5 em 5 estrelas

Fantastic Internet Radio

I decided to get a new radio for the kitchen and came across Ruark through Richer Sound. Unlike other retailers Richer sounds provided another 4 years warranty for free on top of the two years manufacturers warranty. Olivia at the Cambridge nranch was extremely helpful helping me with placing my order and the sound and build quality of the Ruark R2 Internet radio is seriously good.

10 de julho de 2026
logótipo da Richer Sounds - Cambridge

Resposta da Richer Sounds - Cambridge

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Classificada 5 em 5 estrelas

Great service with knowledgeable staff…

Great service with knowledgeable staff (very difficult to find these days), good range, and competitive pricing. What more can you ask for. Highly recommend

2 de julho de 2026
logótipo da Richer Sounds - Cambridge

Resposta da Richer Sounds - Cambridge

Thank you for your wonderful feedback

Classificada 5 em 5 estrelas

I highly recommend this company

Fantastic Company, I cannot praise them enough and particularly there TV warranty is unbeatable.

8 de junho de 2026
Opinião espontânea
logótipo da Richer Sounds - Cambridge

Resposta da Richer Sounds - Cambridge

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Classificada 5 em 5 estrelas

Excellent customer service.

Excellent customer service.
Tom was very helpful when we collected TV.

Thank you.

5 de julho de 2026
logótipo da Richer Sounds - Cambridge

Resposta da Richer Sounds - Cambridge

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Classificada 5 em 5 estrelas

Very knowledgeable staff

Good competent helpful staff easy to deal with

11 de junho de 2026
logótipo da Richer Sounds - Cambridge

Resposta da Richer Sounds - Cambridge

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Classificada 5 em 5 estrelas

Ideal transaction

Efficient service, friendly and helpful staff, price competitive. And a UK company too.

30 de junho de 2026
logótipo da Richer Sounds - Cambridge

Resposta da Richer Sounds - Cambridge

Thank you for your 5 star review!

Classificada 5 em 5 estrelas

Ordered online to be collected at the…

Ordered online to be collected at the Cambridge shop. Was available the next day.
Very responsive and friendly staff.

29 de junho de 2026
logótipo da Richer Sounds - Cambridge

Resposta da Richer Sounds - Cambridge

Thank you for your 5 star review, it’s lovely to read your comments.

Classificada 5 em 5 estrelas

Friendly

Friendly, knowledgeable and not forceful.

27 de junho de 2026
logótipo da Richer Sounds - Cambridge

Resposta da Richer Sounds - Cambridge

Thank you for your wonderful feedback

Classificada 5 em 5 estrelas

Richer Sounds understand my problem

I bought a wall television and a sound bar and ordered an appointment with the installer. The installer arrives and said that the television was too big. Richer Sounds changed my products and gave me a discount. Well, I am not a spring chicken and don't understand the technology. Bravo, Richer Sounds! You could advertise the 'Old Gits Club'!

21 de junho de 2026
logótipo da Richer Sounds - Cambridge

Resposta da Richer Sounds - Cambridge

Thanks for your feedback, great to read you were happy with our service.

Classificada 5 em 5 estrelas

TJ in the Cambridge store was helpful

TJ in the Cambridge store was helpful, patient and knowledgeable.
Delivery service as also excellent.

23 de junho de 2026
logótipo da Richer Sounds - Cambridge

Resposta da Richer Sounds - Cambridge

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Classificada 5 em 5 estrelas

Great experience ordering from…

Had a great experience ordering from Richer Sounds in Cambridge recently. They had an offer on some headphones i was looking for. Ordered for collection from the store and they were ready to collect the next day. Communication on the status of the order was great and the staff member i dealt with very helpful and friendly. Great store, great people

23 de junho de 2026
logótipo da Richer Sounds - Cambridge

Resposta da Richer Sounds - Cambridge

Thank you for your wonderful feedback

Classificada 5 em 5 estrelas

Outstanding Customer Service – Fast, Friendly and Professional

I ordered a Denon RCD-M41DAB (Silver) from Richer Sounds online on Saturday evening but unfortunately forgot to apply my discount voucher before completing the purchase.

I called the Cambridge branch on Sunday morning to see if anything could be done. The manager checked my order, confirmed it had already been dispatched, and said he would follow up to see if the discount could still be credited to my account.

True to his word, the corrected amount was credited to my account on Monday, and he even took the time to call me personally to let me know everything had been sorted.

From placing my order on Saturday evening to having the issue resolved by Monday, the speed and professionalism were exceptional. This level of customer service is becoming increasingly rare. A big thank you to the Cambridge team for going above and beyond. I'll definitely be shopping with Richer Sounds again.

14 de junho de 2026
logótipo da Richer Sounds - Cambridge

Resposta da Richer Sounds - Cambridge

Thank you for your wonderful feedback

Classificada 5 em 5 estrelas

Richer Sounds are always a pleasure to deal with.

Richer Sounds are always a pleasure to deal with . They offer good advise, are very competitive on price and give fast efficient service.

18 de junho de 2026
logótipo da Richer Sounds - Cambridge

Resposta da Richer Sounds - Cambridge

Thank you for your 5 star review, it’s lovely to read your comments.

Classificada 5 em 5 estrelas

Very helpful advisor in the shop

Very helpful advisor in the shop. Didn't have the speaker I wanted in the shop but delivered to my home the next day. Great experience.

18 de junho de 2026
logótipo da Richer Sounds - Cambridge

Resposta da Richer Sounds - Cambridge

Thank you for your 5 star review!

Classificada 5 em 5 estrelas

Good advice from knowledgeable staff

Advice from knowledgeable staff so that I bought an amplifier that worked well with my existing system and didn’t spend extra on something that would not sound any better.

21 de novembro de 2025
logótipo da Richer Sounds - Cambridge

Resposta da Richer Sounds - Cambridge

Thanks for your kind review, we look forward to your next visit.

Classificada 5 em 5 estrelas

Goldring cartridge.

Quick, hassle free transaction. No more to add.

15 de junho de 2026
logótipo da Richer Sounds - Cambridge

Resposta da Richer Sounds - Cambridge

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

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