Bowie, who attended to me, was very helpful and quickly understood exactly what I wanted. He showed me several possibilities and, with no pressure on me to buy, took time to outline their advantages a... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Bowie, who attended to me, was very helpful and quickly understood exactly what I wanted. He showed me several possibilities and, with no pressure on me to buy, took time to outline their advantages a... Ver mais
A empresa respondeu
I managed to find the Blu-ray player I wanted at Richer Sounds. There was a problem with my card payment, but customer support were very helpful and managed to resolve the issue (my bank authoris... Ver mais
A empresa respondeu
Thank you so much to John, the manager, and James, who came out and installed my systems. Both were extremely professional, helpful and friendly throught the process. Everything was made so straight... Ver mais
A empresa respondeu
Excellent experience at Richer Sounds, Chamber Street, Edinburgh. Guided me on purchase I was little unsure of. Had all the answers to my questions and advised on best product. Organised delivery... Ver mais
A empresa respondeu
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
1B Chambers Street, EH1 1HR, Edinburgh, Reino Unido
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
James the technician and David the Store manager in Edinburgh have been helpful and constructive in the selection of media kit to upgrade my existing video media experience. I also need to be able to connect o my Panasonic TV from Windows to allow viewing from my film collection and that requirement is still being progressed,
Excellent products.
Turntable, amplifier and speakers.
I couldn't be happier.
About the team:
Speechless.
Very kind, helpful and attentive.

Resposta da Richer Sounds - Edinburgh
Enjoyed going into the store to be welcomed by music (not overpowering) and a great team. I have very little technical knowledge about anything that the store sells and here I feel they really know about their products and the technology involved. It took me back to the days when you could go into a store and know the advice you were given could be relied upon and was backed up by thorough knowledge. There was no pressure to buy and I was able to ask as many questions as needed to understand about the equipment that I was buying. Bowie was an excellent advisor and I am so pleased with my purchase and will be back for more. I won't go anywhere else and it is so great to be able to deal with a person and not just make an online purchase.

Resposta da Richer Sounds - Edinburgh
Excellent experience at Richer Sounds, Chamber Street, Edinburgh.
Guided me on purchase I was little unsure of. Had all the answers to my questions and advised on best product. Organised delivery to shop for easy uplift.
Really good service.

Resposta da Richer Sounds - Edinburgh
I managed to find the Blu-ray player I wanted at Richer Sounds.
There was a problem with my card payment, but customer support were very helpful and managed to resolve the issue (my bank authorised the card payment but Richer Sounds didn't at first).
The player arrived the next day(on a Saturday)which I wasn't expecting as standard free delivery was up to 5 working days.
Great service and I'm very happy with my purchase.
Highly recommended.

Resposta da Richer Sounds - Edinburgh
The guy who dealt with my purchase was extremely helpful and knowledgable. He helped me a great deal.

Resposta da Richer Sounds - Edinburgh
Knowledgable and helpful staff.
Good price for the TV and they put me in touch directly for someone to manage the installation

Resposta da Richer Sounds - Edinburgh
Thank you so much to John, the manager, and James, who came out and installed my systems. Both were extremely professional, helpful and friendly throught the process.
Everything was made so straightforward and both John and James were happy to answer any questions i had. Fantastic service from start to finish, i couldn't recommend them enough!
Regards, Gary.

Resposta da Richer Sounds - Edinburgh
Bowie, who attended to me, was very helpful and quickly understood exactly what I wanted. He showed me several possibilities and, with no pressure on me to buy, took time to outline their advantages and disadvantages clearly. I am very pleased with the purchase I eventually made. Thoughtfully, as the headphone package was quite bulky, Bowie offered to have it delivered to my home. They arrived the next day, with the option to return after 30 days if they were unsuitable. (I'm keeping them.) I would certainly recommend Richer sounds.

Resposta da Richer Sounds - Edinburgh
Sales guy (Jack?) was great, I was only making a small purchase but he was very thorough and signed me up to the VIP club resulting in a further discount (the mini amp I was buying was already discounted).

Resposta da Richer Sounds - Edinburgh
Every time I enter Richer Sounds the staff totally understand my requirements and addresses them effectively - with a smile!

Resposta da Richer Sounds - Edinburgh
Top quality tv loving every second of it

Resposta da Richer Sounds - Edinburgh
I came here to buy a new Blu-Ray player and was able to get a new model with a 2 year guarantee which I will get delivered when it comes out.
I was very impressed with the service I received.

Resposta da Richer Sounds - Edinburgh
Bought a new amplifier, there advice was extremely helpful. Jake at the Edinburgh branch did a demo which was great and convinced me to buy the Argon amp. Have used them often and will continue to return thanks Bobby 👍

Resposta da Richer Sounds - Edinburgh
Fantastic. I had a limited small budget to spend and not sure if the Richer Sounds was the right place to go to. The salesman Bowie took time to guide me in my price range without trying to make me overspend. The time Bower took for me you would think I was buying a £15000.00 system. Bowie you were so knowledgeable and guided so well with my budget. No doubt about it. If you want the best you can afford then go to Richer Sounds. It’s the only place I will go to in the future

Resposta da Richer Sounds - Edinburgh
Helpful friemdly staff as always. Good price and next day delivery.

Resposta da Richer Sounds - Edinburgh
Hi
I have dealt with Richer Sounds several times now and they are one of the best to deal with, most helpful and informative and nothing seems to be too much trouble.
John (store manager) especially goes out of his way to ensure that you are happy and if you are making a purchase that you have made the right one.
Excellent service and a pleasant experience throughout

Resposta da Richer Sounds - Edinburgh
We had previously been into another store and while the guy was very knowledgeable we felt he was pushing certain brands of equipment over everything else. I had already done some homework about what I wanted so when we went into your Edinburgh store and explained what I wanted without mentioning the actual product, your salesman immediately came up with the one of the choices I had looked at and confirmed that it was the best available. We were then surprised into find that we were still on the records after buying an item there many years ago. We ordered on the Monday and the item was delivered on the Wednesday.

Resposta da Richer Sounds - Edinburgh
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.