Richer Sounds - Edinburgh Opiniões 

2635
TrustScore: 5 em 5

4,9

1B Chambers Street, EH1 1HR Edinburgh, GB


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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

We received first class service in the Edinburgh shop John served us and was excellent, he gave us expert and knowledgeable advice while helping us select the right TV for our needs. He was also very... Ver mais

Classificada 5 em 5 estrelas

From start to finish my experience in choosing my new living room av set up was a breeze. Jamie was very thorough in making sure that the right equipment was set up for a demonstration which exceeded... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I was looking to buy a TV and soundbar but unsure which make and model to choose. I visited the Edinburgh store and John was extremely helpful in clearly identifying which was the best models to suit... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Just a big ‘Thank You’ especially to Craig for sorting out the problem with my Denon D-M41DAB DAB/DAB+/FM/CD Bluetooth Micro System, Silver. Much appreciated And to RicherSounds for their re... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Hi-fi
  2. Loja de dispositivos electrónicos
  3. Loja de televisões

Escrito pela empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informações de contacto

4,9

Excelente

TrustScore: 5 em 5

3 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

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Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,9

Todas as opiniões

(2635)

24 895 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Excellent service as usual

Excellent service as usual, Many many years as a satisfied customer. The staff are both knowledgable and helpful with product advice.

11 de junho de 2026
logótipo da Richer Sounds - Edinburgh

Resposta da Richer Sounds - Edinburgh

Thanks for your feedback, great to read you were happy with our service.

Classificada 5 em 5 estrelas

Can’t be beaten

Can’t be beaten, fantastic help picking the right gift.

15 de maio de 2026
Opinião espontânea
logótipo da Richer Sounds - Edinburgh

Resposta da Richer Sounds - Edinburgh

Thanks for your 5 star review, we look forward to seeing you again next time

Classificada 5 em 5 estrelas

Excellent service

Excellent service, with high quality customer service from friendly and helpful staff.

8 de junho de 2026
logótipo da Richer Sounds - Edinburgh

Resposta da Richer Sounds - Edinburgh

Thank you for your 5 star review, it’s lovely to read your comments.

Classificada 5 em 5 estrelas

Great shop

The staff is nice and professional and the prices are attractive.

10 de maio de 2026
logótipo da Richer Sounds - Edinburgh

Resposta da Richer Sounds - Edinburgh

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Classificada 5 em 5 estrelas

Great advice on which television would…

Great advice on which television would be best for my elderly Mum. A pleasure to deal with. Everything was perfect. Thank you.

7 de junho de 2026
logótipo da Richer Sounds - Edinburgh

Resposta da Richer Sounds - Edinburgh

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Classificada 5 em 5 estrelas

Great advice from Craig

Great advice from Craig - very patient too and allowed us to hear various turntables - love the Argon we purchased and pairs well with my existing Amp and speakers. Thank you

6 de junho de 2026
logótipo da Richer Sounds - Edinburgh

Resposta da Richer Sounds - Edinburgh

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Classificada 5 em 5 estrelas

Excellent first experience

Bowie made me feel welcome in the store and spent a lot of time making sure I got the best equipment for my needs. Being able to hear the exact configuration I bought, was a brilliant experience.

6 de junho de 2026
logótipo da Richer Sounds - Edinburgh

Resposta da Richer Sounds - Edinburgh

Thanks for your 5 star review, we look forward to seeing you again next time

Classificada 5 em 5 estrelas

Staff willing to listen and help

The salesman listened to the requirement that I needed from a tv and help me find what I was looking for although he did not know if any could do it, as the specific requirement is not even mentioned on any manufacturer's websites.

6 de junho de 2026
logótipo da Richer Sounds - Edinburgh

Resposta da Richer Sounds - Edinburgh

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Classificada 5 em 5 estrelas

I'll be back based on this experience!

Even though I made a mistake when purchasing by choosing collection instead of home delivery, Paul from the online team and James from the Edinburgh store were super accommodating by changing my order to home delivery and it still arrived really quickly. Can't fault anything here, you can tell it's a company that cares about customer experience.

5 de junho de 2026
logótipo da Richer Sounds - Edinburgh

Resposta da Richer Sounds - Edinburgh

Thank you for your 5 star review, it’s lovely to read your comments.

Classificada 5 em 5 estrelas

Great service and recommended equipment…

Great service and recommended equipment that works well for me.

5 de junho de 2026
logótipo da Richer Sounds - Edinburgh

Resposta da Richer Sounds - Edinburgh

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Classificada 5 em 5 estrelas

I'm not very good at tech ( I'm 81 !)…

I'm not very good at tech ( I'm 81 !) but James at Chambers St in Edinburgh was very patient and spent a lot of time talking me through the connection of the digi box and the problem getting sound through the amp.

4 de junho de 2026
logótipo da Richer Sounds - Edinburgh

Resposta da Richer Sounds - Edinburgh

Thanks for your feedback, great to read you were happy with our service.

Classificada 5 em 5 estrelas

Great Sales & Customer Service Experience - Highly Recommended

I was looking for a TV online, just a small TV for bedroom as we had one of the same model already. Knowing that it was one of those TV's that's likely been replaced by another model, I knew I'd have some difficulty in finding this exact one. However I found it online at Richer Sounds.

I was directed to speak to the store in Edinburgh that had the TV in stock so it would be sent out from there. I had no issues with the sale or customer service in relation to purchasing the TV. The TV itself is working great and even opted in for the extended warranty.

30 de maio de 2026
logótipo da Richer Sounds - Edinburgh

Resposta da Richer Sounds - Edinburgh

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Classificada 5 em 5 estrelas

Bought two speaker stands and various…

Bought two speaker stands and various Sonos speakers. I have to say the staff were excellent. Great advice and a feeling of genuine connection.

Thanks guys.

3 de junho de 2026
logótipo da Richer Sounds - Edinburgh

Resposta da Richer Sounds - Edinburgh

Thanks for your feedback, great to read you were happy with our service.

Classificada 5 em 5 estrelas

Have dealt with Richer Sounds Edinburgh…

Have dealt with Richer Sounds Edinburgh several times over the years.
Service advice always spot on. I genuinely feel they care.

Alan Davidson

3 de junho de 2026
logótipo da Richer Sounds - Edinburgh

Resposta da Richer Sounds - Edinburgh

Thank you for your 5 star review, it’s lovely to read your comments.

Classificada 5 em 5 estrelas

Great customer service

The store manager provided great communication and ensure that the team were able to process my order over the phone at a time convenient to me.

The product was shipped the next day and arrived within 5 days of placing an order, it would have been sooner but i was unable to take delivery and was able to rearrange a convenient delivery day with the courier.

31 de maio de 2026
logótipo da Richer Sounds - Edinburgh

Resposta da Richer Sounds - Edinburgh

Thanks for your kind review, we look forward to your next visit.

Classificada 5 em 5 estrelas

EXCELLENT SERVICE AND PRICE

Phoned in with a product query - service and knowledge was excellent. Bought the product.

1 de junho de 2026
logótipo da Richer Sounds - Edinburgh

Resposta da Richer Sounds - Edinburgh

Thank you for your 5 star review, it’s lovely to read your comments.

Classificada 5 em 5 estrelas

Perfect from start to finish

Product returned for repair under warranty
Whole proceedure was plesant smooth stressless and Professional what a pleasure to deal with a company who looks after their customers in this way please keep it up well done everyone involved

27 de maio de 2026
logótipo da Richer Sounds - Edinburgh

Resposta da Richer Sounds - Edinburgh

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

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