Richer Sounds - Edinburgh Opiniões 

2639
TrustScore: 5 em 5

4,9

1B Chambers Street, EH1 1HR Edinburgh, GB


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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

We received first class service in the Edinburgh shop John served us and was excellent, he gave us expert and knowledgeable advice while helping us select the right TV for our needs. He was also very... Ver mais

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Classificada 5 em 5 estrelas

From start to finish my experience in choosing my new living room av set up was a breeze. Jamie was very thorough in making sure that the right equipment was set up for a demonstration which exceeded... Ver mais

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Classificada 5 em 5 estrelas

I was looking to buy a TV and soundbar but unsure which make and model to choose. I visited the Edinburgh store and John was extremely helpful in clearly identifying which was the best models to suit... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Just a big ‘Thank You’ especially to Craig for sorting out the problem with my Denon D-M41DAB DAB/DAB+/FM/CD Bluetooth Micro System, Silver. Much appreciated And to RicherSounds for their re... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Hi-fi
  2. Loja de dispositivos electrónicos
  3. Loja de televisões

Escrito pela empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informações de contacto

4,9

Excelente

TrustScore: 5 em 5

3 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,9

Todas as opiniões

(2639)

24 963 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

I had an excellent customer experience…

I had an excellent customer experience with John, who is the Edinburgh branch manager.It was immediately apparent, from a few minutes on the phone, that he was courteous knowledgeable, professional and enthusiastic. It’s no wonder that Richer Sounds has established and maintained the great reputation that it has, with people like this steering the ship. He sourced the TV that I wanted from Cardiff (I live in Stirling) and gave me a super deal including delivery. I was also given an insight into the Edinburgh store remodelling, which I look forward to seeing as it’s a few years since I last visited.
Thanks.

4 de maio de 2026
logótipo da Richer Sounds - Edinburgh

Resposta da Richer Sounds - Edinburgh

Thank you for your wonderful feedback

Classificada 5 em 5 estrelas

Richer Sounds has been a household name for decades, and for good reason

Can't fault Richer Sounds! Absolutely fantastic value and range of products. The compact record player (Philips The Stevie) I bought was delivered earlier than expected. I was kept up-to-date with order and delivery info, got £10 off for signing up, and the player itself is really high quality sound. It took five minutes to set up and can be used with vinyl and bluetooth. Richer Sounds has been a household name since my childhood and it still is 40 years later! Highly recommend.

5 de maio de 2026
logótipo da Richer Sounds - Edinburgh

Resposta da Richer Sounds - Edinburgh

Thanks for your 5 star review, we look forward to seeing you again next time

Classificada 5 em 5 estrelas

Excellent Staff

Excellent Staff , Service & Support.
Thanks!

4 de maio de 2026
logótipo da Richer Sounds - Edinburgh

Resposta da Richer Sounds - Edinburgh

Thanks for your feedback, great to read you were happy with our service.

Classificada 5 em 5 estrelas

Great service from start to finish

Great service from start to finish.

I haven't had a separates HiFi system in over twenty years but the team at Edinburgh Richer Sounds were really helpful in steering me to the right setup for home. I really appreciated that they were not pushing for a hard sell or trying to push me to spend more than my budget. I've got a system that I'm delighted with (that Argon TT4 turntable is *chefs kiss* !) and will serve me for many years to come.

Their customer service on the phone and in person was genuinely excellent and I'd be more than happy to shop with them again.

28 de abril de 2026
logótipo da Richer Sounds - Edinburgh

Resposta da Richer Sounds - Edinburgh

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Classificada 5 em 5 estrelas

I was forwarded to the Edinburgh store…

I was forwarded to the Edinburgh store from the central telesales number. I dealt with John the manager. He could not have been more helpful or professional. Product was then delivered on time. John helped me with a problem I thought I had with the purchase (I was the problem!,) Generally a very satisfactory experience. Thanks

28 de abril de 2026
logótipo da Richer Sounds - Edinburgh

Resposta da Richer Sounds - Edinburgh

Thanks for your 5 star review, we look forward to seeing you again next time

Classificada 5 em 5 estrelas

Very helpful

Helpful,cheery, knowledgeable staff

28 de abril de 2026
logótipo da Richer Sounds - Edinburgh

Resposta da Richer Sounds - Edinburgh

Thanks for your great feedback and for supporting local business.

Classificada 5 em 5 estrelas

Great service

Let me know quickly when my click and collect item was ready. Great service from James by going the extra mile in helping me out to my car with a rather large TV!

28 de abril de 2026
logótipo da Richer Sounds - Edinburgh

Resposta da Richer Sounds - Edinburgh

Thank you for your 5 star review!

Classificada 5 em 5 estrelas

If only everything in life was this simple. It was easy to place my order over the…

It was easy to place my order over the phone with the the branch. The product arrived very quickly and I was able to collect it at a time that suited me. I mentioned I was considering buying speakers in the nearish future and had a good chat with the staff member who served me but there was no hint of being pressured into making another purchase, only some very useful advice,

25 de abril de 2026
logótipo da Richer Sounds - Edinburgh

Resposta da Richer Sounds - Edinburgh

Thanks for your great feedback and for supporting local business.

Classificada 5 em 5 estrelas

Phone call purchase of Denon DM41

My Denon M40DAB which i purchased back in November 2016 from the Edinburgh store gave up the ghost after 9 years so i decided to buy the DM41DAB to replace it.I called the Edinburgh store and spoke to Bowie who i managed to negotiate a deal with and complete the purchase.I arranged to have the unit delivered and it arrived the following day so all in all great service from Bowie and Richer Sounds.

21 de abril de 2026
logótipo da Richer Sounds - Edinburgh

Resposta da Richer Sounds - Edinburgh

Thanks for your great feedback and for supporting local business.

Classificada 5 em 5 estrelas

Wow unbelievable

Wow unbelievable
Delivery in under 24 hours

22 de abril de 2026
logótipo da Richer Sounds - Edinburgh

Resposta da Richer Sounds - Edinburgh

Thank you for your 5 star review!

Classificada 5 em 5 estrelas

I had a great shopping experience

I had a great shopping experience last week. Very friendly staff plus they had exactly what I was looking for!
While on-line shopping can at times be useful. When shopping for things that matter like hi-fi or in this case looking for a smart speaker you can’t beat the human dimension of actually interacting with someone who understands the products. I’ve shopped at Richer Sounds for hi-fi gear since the 1980s and have never been disappointed and always had good service and got great deals on what I’ve bought.

22 de abril de 2026
logótipo da Richer Sounds - Edinburgh

Resposta da Richer Sounds - Edinburgh

Thanks for your 5 star review, we look forward to seeing you again next time

Classificada 4 em 5 estrelas

I would have prefered a demonstartion…

I would have prefered a demonstartion of the product I bought in the shop before I left.

17 de março de 2026
logótipo da Richer Sounds - Edinburgh

Resposta da Richer Sounds - Edinburgh

Thanks very much for the feedback, I’m glad to see you had a positive experience overall, and I’ve noted your comment about a product demonstration before leaving the shop.

Our teams are always happy to offer walkthroughs or advice so I will remind them to make sure that at the last part of each sale they are checking with all customers if there are any issues they want to discuss.

I hope you're happy with your new purchase, although if you do have any questions or want to talk this over further, please do get in touch..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Classificada 5 em 5 estrelas

Richersounds Edinburgh - First Class Service

First class service from Richersounds Edinburgh, speedy delivery to store for my instore pickup, this year I have bought a pair of AMAZING Fyne Audio Speakers that make my livingroom sound like a concert room, plus I bought a dedicated SONOS ARC ULTRA soundbar and SONOS ACE HEADPHONES, just for my surroundsound movie experience.

11 de março de 2026
logótipo da Richer Sounds - Edinburgh

Resposta da Richer Sounds - Edinburgh

Thanks for your kind review, we look forward to your next visit.

Classificada 5 em 5 estrelas

Very pleased with my purchase of an evo…

Very pleased with my purchase of an evo 150. Would like to say a big thank you to Bowie. Very nice man and very helpful.👍

21 de abril de 2026
logótipo da Richer Sounds - Edinburgh

Resposta da Richer Sounds - Edinburgh

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Classificada 5 em 5 estrelas

Bought ALL myHi-fi stuff from Richer Sounds since 1990

I have been buying ALL my Hi-fi stuff from Richer Edinburgh since 1990. Built to last, so not much repeat business.

I needed new quality speaker cables & £50 later I got them. New member of staff (no badge yet) but very helpful.

Excellent knowledge & service.

18 de abril de 2026
logótipo da Richer Sounds - Edinburgh

Resposta da Richer Sounds - Edinburgh

Thanks for your feedback, great to read you were happy with our service.

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