Richer Sounds - Exeter Opiniões 

3126
•
TrustScore: 5 em 5

4,9

89-91 Sidwell Street, EX4 6PH Exeter, GB

•

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Great in person at your exter store. My kids had a great time on the F1 simulator whilst we discussed and bought some new speaker with Peter. Your showroom staff member Peter has great knowledge and... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Usual great interaction with Richer Sounds staff prior to purchase. Very pleased with my subsequent purchase from them - great price and excellent guarantee period. Delivery adjusted to suit my requir... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

As ever, helpful and informative. It’s been one of the most pleasurable shops to go in for me, even when I’m just getting a set of cheap earphones. I only wish I had a need to buy more stereo equip... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Had asked to be able to audition two turntables which I had shortlisted , with the advice of staff at Exeter over the phone. On arrival I was taken to the dem. room where the turntables had been set... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Hi-fi
  2. também em
  3. Loja de dispositivos electrónicos
  4. Loja de televisões

Escrito pela empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informações de contacto

4,9

Excelente

TrustScore: 5 em 5

3 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

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4,9

Todas as opiniões

(3126)

24 500 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Excellent staff

Excellent staff. Pleasure to walk through door.

10 de outubro de 2026
logótipo da Richer Sounds - Exeter

Resposta da Richer Sounds - Exeter

Thanks for your feedback, great to read you were happy with our service.

Classificada 5 em 5 estrelas

Feedback from my visit.

The sales team were very helpful, Nick was a great help and a great ambassador for your company. I was good to talk to people that genuinely wanted to help me in my choice of systems going forward.

8 de outubro de 2026
logótipo da Richer Sounds - Exeter

Resposta da Richer Sounds - Exeter

Thanks for your great feedback and for supporting local business.

Classificada 5 em 5 estrelas

As ever

As ever, helpful and informative. It’s been one of the most pleasurable shops to go in for me, even when I’m just getting a set of cheap earphones.

I only wish I had a need to buy more stereo equipment, but the darling wife would shout at me if I did.

8 de outubro de 2026
logótipo da Richer Sounds - Exeter

Resposta da Richer Sounds - Exeter

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Classificada 5 em 5 estrelas

Great service and excellent value

Usual great interaction with Richer Sounds staff prior to purchase. Very pleased with my subsequent purchase from them - great price and excellent guarantee period. Delivery adjusted to suit my requirements too. Just simply good service overall. Thanks!

10 de setembro de 2026
logótipo da Richer Sounds - Exeter

Resposta da Richer Sounds - Exeter

Thanks for your feedback, great to read you were happy with our service.

Classificada 5 em 5 estrelas

The friendliness and professionalism of…

The friendliness and professionalism of your Exeter staff made our purchase happen. We will be back. M&A.

5 de outubro de 2026
logótipo da Richer Sounds - Exeter

Resposta da Richer Sounds - Exeter

Thanks for your 5 star review, we look forward to seeing you again next time

Classificada 5 em 5 estrelas

Highly recommended.

I’ve been buying from Richer Sounds for years, and their helpfulness, knowledge and professionalism never fail to impress me.

Mark, the Exeter branch manager, is exceptional. His expertise and personal service make shopping there a pleasure, and I hope to continue dealing with him for many years to come.

Highly recommended.

4 de outubro de 2026
logótipo da Richer Sounds - Exeter

Resposta da Richer Sounds - Exeter

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Classificada 5 em 5 estrelas

Superb service from all the staff

Superb service from all the staff, great knowledge would recommend to all to go to this independent shop in Exeter.

22 de setembro de 2026
logótipo da Richer Sounds - Exeter

Resposta da Richer Sounds - Exeter

Thanks for your 5 star review, we look forward to seeing you again next time

Classificada 4 em 5 estrelas

DID I BUY THE RIGHT TV?

I have made plenty of purchases over the years at Richer Sounds around the country. They are always my go to shop because of the quality of the products and the knowlege of the staff.
On this visit I had limited time to buy a new TV but the experience could have been improved had I been taken through a 'check list' that would have narrowed the choice down to the most suitable one. Had I not asked about the refresh rate, I would have bought the wrong TV. Also, I did not realise that the one I bought does not have freeview and I was unaware that the TV could operate by wi-fi streaming until I was in the process of setting it up.
There were absolutely no instructions with the TV about how to set it up or even a website link to find instructions. I had to experiment with on screen options.
In summary, have I bought the right TV and is the TV that I have bought connected and set up for optimum performance?

2 de outubro de 2026
logótipo da Richer Sounds - Exeter

Resposta da Richer Sounds - Exeter

Thank you for your feedback and for taking the time to leave us a review.

We’re really sorry you’re not 100% sure if your new purchase is the right choice. Our Exeter team will be in touch shortly so they can discuss this matter with you in more detail and ensure that the matter is completely resolved.

If you need any additional support, please get in touch via our Customer Service team on 0333 900 0094 or customerservices@richersounds.com.

Many thanks,

The Customer Experience team

Classificada 5 em 5 estrelas

Excellent Service

Mark and all of the staff members were helpful, very knowledgeable and happy to deal with me - stressed and untechy! They helped me find a tv that would be suitable for my husband who is in a nursing home and were happy to speak to the maintenance guy to arrange the installation. They also delivered which was a great help. I’ll definitely be back!

28 de setembro de 2026
logótipo da Richer Sounds - Exeter

Resposta da Richer Sounds - Exeter

Thank you for your 5 star review, it’s lovely to read your comments.

Classificada 5 em 5 estrelas

Reliably brilliant

Yet another great experience with Richer Sounds. Nothing spectacular - just a pair of earphones - but the staff in the Exeter store were every bit as friendly and enthusiastic as I've long since come to expect from RS. I sincerely wish all retailers could be as trustworthy and unpretentious as they are.

16 de setembro de 2026
logótipo da Richer Sounds - Exeter

Resposta da Richer Sounds - Exeter

Thanks for your great feedback and for supporting local business.

Classificada 5 em 5 estrelas

Great in personal experience at exter store

Great in person at your exter store. My kids had a great time on the F1 simulator whilst we discussed and bought some new speaker with Peter.
Your showroom staff member Peter has great knowledge and we decided on a different brand of speaker after speaking with him. Very happy with our purchase.

26 de setembro de 2026
logótipo da Richer Sounds - Exeter

Resposta da Richer Sounds - Exeter

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Classificada 5 em 5 estrelas

Used them before, superb.

Used them before. Superb service, great price, 6 year warranty. What's not to like?

25 de setembro de 2026
logótipo da Richer Sounds - Exeter

Resposta da Richer Sounds - Exeter

Thanks for your kind review, we look forward to your next visit.

Classificada 5 em 5 estrelas

First class service as always I used to…

First class service as always I used to use a local independent company but he retired and since then everything I’ve had has been bought here. Tv is as good as expected I just wish my other one would have lasted till my insurance payment came the I would have had the top model but still might and give this one away

24 de setembro de 2026
logótipo da Richer Sounds - Exeter

Resposta da Richer Sounds - Exeter

Thanks for your feedback, great to read you were happy with our service.

Classificada 5 em 5 estrelas

Every little detail matters to them

Every little detail matters to them: even though a small item was missing from my ‘open box’ turntable; having reported it, a new one was delivered DPD! Excellent.

17 de setembro de 2026
logótipo da Richer Sounds - Exeter

Resposta da Richer Sounds - Exeter

Thanks for your feedback, great to read you were happy with our service.

Classificada 5 em 5 estrelas

Excellent

I've written several reviews for RS and they are all good. This remains the case particularly the staff at Exeter under the excellent oversight of Mark, the manager. Thank you.

12 de agosto de 2026
logótipo da Richer Sounds - Exeter

Resposta da Richer Sounds - Exeter

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Classificada 5 em 5 estrelas

friendly clear advice

20 de setembro de 2026
logótipo da Richer Sounds - Exeter

Resposta da Richer Sounds - Exeter

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Classificada 5 em 5 estrelas

First Class Service

Ours has been first class customer experience with the team at Exeter Richer Sounds. A project to update our kit and equipment that started in March with an initial enquiry and has now completed with the last purchase this week.
We have felt completed supported with honest advice and feedback and this has ensured we now have what we wanted.

20 de setembro de 2026
logótipo da Richer Sounds - Exeter

Resposta da Richer Sounds - Exeter

Thank you for your 5 star review, it’s lovely to read your comments.

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