Richer Sounds - Exeter Opiniões 

3058
TrustScore: 5 em 5

4,9

89-91 Sidwell Street, EX4 6PH Exeter, GB


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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

First and foremost, we knew very little about hifi tech until we met Nick. Now we know a little bit more, our visit to Exeter Richer Sounds was very informative. What we installed at home was a super... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Wonderful customer service. It began with a telephone call to ask about parking as bringing 98 year old with us and didn’t want her to walk too far. Very pleased to hear about on site parking. The ser... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

We knew we wanted a particular Tv; it was available at John Lewis with 5year guarantee & at Richer Sounds with a 6year guarantee so we chose the latter. We paid £10 extra for next day delivery. De... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

We’re very pleased with our new audio equipment. The chance to try out options in the demonstration room made all the difference as we ended up with completely different options to where we started. S... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Hi-fi
  2. Loja de dispositivos electrónicos
  3. Loja de televisões

Escrito pela empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informações de contacto

4,9

Excelente

TrustScore: 5 em 5

3 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,9

Todas as opiniões

(3058)

25 159 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Good service, thankyou.

Another couple of purchases from Exeter. Never been disappointed or let down and happy to recommend them. Good bunch of blokes in there who know their stuff.

5 de agosto de 2026
logótipo da Richer Sounds - Exeter

Resposta da Richer Sounds - Exeter

Thanks for your 5 star review, we look forward to seeing you again next time

Classificada 3 em 5 estrelas

Very fast pickup!

Most importantly, the order was FAST! I ordered online and collected it in-store the next day. Fantastic!

The item was a bit cheaper on Amazon, but I thought I’d support a local business for a change. I know that’s cringe, but honestly. Problem is, I’m not sure I will next time. The order was really quick to pick up, but I definitely felt like I was in the way and they wanted me to scoot. I really appreciate the one member of staff who smiled at me, but everything else made me really embarrassed, and I don’t fancy it again.

I had a question I wanted to ask about the VIP Club, but in the heat of the moment I was too ashamed to ask: the ad says I’d get ten quid off my first purchase, but I didn’t. I was charged full price.

I’d definitely recommend Richer Sounds if you’re confident with AV, but I’ll avoid embarrassing myself again.

5 de agosto de 2026
logótipo da Richer Sounds - Exeter

Resposta da Richer Sounds - Exeter

Thank you for taking the time to leave your review. Whilst I'm pleased that your order was ready quickly for collection, I was genuinely sorry to read that you felt anything other than completely welcome during the visit.

We work very hard to create an environment where customers feel comfortable asking questions, regardless of their level of knowledge, so I'm really disappointed that this was not your experience, and will of course discuss the matter with the branch manager ASAP. Regarding the VIP Club discount, this is not currently applied automatically at the point of sale, our colleagues will apply the discount when the offer is quoted. In light of your comments, we will ensure we review what more we can do to identify and support first-time customers more effectively in future.

I will arrange for our customer service team to get in touch with you directly to refund the £10 and discuss what more we can do to put things right.

seniorcomplaintsteam@richersounds.com

Apologies again,

Tom Griffiths
Head of Customer Experience
Richer Sounds

Classificada 5 em 5 estrelas

Very good customer care

Very good customer care. Always helpful. I have been buying of them since the early days at London Bridge. Cyrus is spot on system. Nick was great.

4 de agosto de 2026
logótipo da Richer Sounds - Exeter

Resposta da Richer Sounds - Exeter

Thanks for your kind review, we look forward to your next visit.

Classificada 5 em 5 estrelas

Really pleased that I went into the…

Really pleased that I went into the shop, they were very helpful with everything very good customer service and really good delivery service very pleased and very pleased with my new television.

4 de agosto de 2026
logótipo da Richer Sounds - Exeter

Resposta da Richer Sounds - Exeter

Thank you for your 5 star review, it’s lovely to read your comments.

Classificada 5 em 5 estrelas

Was it really only a couple of weeks I…

Was it really only a couple of weeks I wrote about my last purchase? Time flies!
Anyway on to the Fosi ZP3 pre amp!
Having bought the Emotiva power amp a Very short time ago, getting rid of my CX-a 81mk2 meant I lost a sub out connection, and whilst if I had a sub with cable links, I could simulate the outcome.
Also trying a spare phono out socket left a bit to be desired!
Nothing else for it, I started to look for a pre with a sub out connection.
Many fitted the bill, but were around £800 and upwards, and I’d recently been swapping my other things, so I had to ‘pull in my belt’ a bit!
Mark at the Exeter store pointed out the uber cheap Fosi pre, which would have done the job ok, but the one up caught my eye.
Some amazing reviews from YouTube etc, so I decided on that one.
Mark found the only one across all the stores in Croydon,and called them immediately to arrange dispatch to my place in Torquay, then came the better news, it was reduced too!
That was on the Sunday,and it arrived Wednesday!
I quickly installed it ( read that , I installed it as quickly as a man who recently had a stroke, and only has one usable hand!) could do.
Switched it on, taking into consideration the only one criticism about the volume control, and was amazed!
How could the cheapest thing in my system improve it more than other, more expensive stuff?
No idea, all I will say is the Fosi ZP3 is an amazing piece of kit!
Highly recommended!!

2 de agosto de 2026
logótipo da Richer Sounds - Exeter

Resposta da Richer Sounds - Exeter

Thank you for your 5 star review!

Classificada 5 em 5 estrelas

Very helpful

Very helpful, friendly and informative staff.
Encouraged me to think about the product protection deal which I was ready to reject but which is actually a really good deal!

26 de julho de 2026
logótipo da Richer Sounds - Exeter

Resposta da Richer Sounds - Exeter

Thanks for your kind review, we look forward to your next visit.

Classificada 5 em 5 estrelas

Great service from Exeter

Phone was answered promptly. Spoke to Mark who was helpful and cheerful!
Price was competitive.
6year warranty was an added bonus.
Delivery service from their partner BJS was efficient too.

31 de julho de 2026
logótipo da Richer Sounds - Exeter

Resposta da Richer Sounds - Exeter

Thanks for your great feedback and for supporting local business.

Classificada 5 em 5 estrelas

Lloyd very helpful especially when…

Lloyd very helpful especially when things didn’t go to plan, all the staff I spoke to were helpful and knowledgeable.

31 de julho de 2026
logótipo da Richer Sounds - Exeter

Resposta da Richer Sounds - Exeter

Thanks for your great feedback and for supporting local business.

Classificada 5 em 5 estrelas

Amazing customer service

Amazing customer service.
5/5.

7 de agosto de 2026
Opinião espontânea
logótipo da Richer Sounds - Exeter

Resposta da Richer Sounds - Exeter

Thanks for your great feedback and for supporting local business.

Classificada 5 em 5 estrelas

First time I have used telesales and…

First time I have used telesales and all was positive. Especially Mark who sorted everything, including shipping to my local branch in Prestwich, Manchester.

28 de julho de 2026
logótipo da Richer Sounds - Exeter

Resposta da Richer Sounds - Exeter

Thanks for your feedback, great to read you were happy with our service.

Classificada 5 em 5 estrelas

Excelkent Service

Friendly helpful service. Honored extended guarantee without any quibble. Suggested repair may take up to six weeks but all sorted within about one week. Item beyond economic repair so replaced with a brand new equivalent from the only remaining manufacturer. Great service. Could not be bettered.

27 de julho de 2026
logótipo da Richer Sounds - Exeter

Resposta da Richer Sounds - Exeter

Thank you for your 5 star review, it’s lovely to read your comments.

Classificada 5 em 5 estrelas

Knowledgable and helpful staff

The Exeter store manager has worked for the company for 25 years so has a lot of knowledge and was able to recommend three amps for our demo visit, Their database keeps records of other products we’ve bought so was able to prepare our demo with suitable options. They allowed us plenty of time to try out and compare three options. The demo was crucial in making our choice and we are delighted with our purchase. The manager was also able to reduce the price a little as they had a returned(but brand new) product.
The only thing that could be improved is the demo room. It doesn’t have soundproofing so you can hear sounds from the shop and the road outside.

26 de julho de 2026
logótipo da Richer Sounds - Exeter

Resposta da Richer Sounds - Exeter

Thank you for your 5 star review!

Classificada 5 em 5 estrelas

always good

always good, service

24 de julho de 2026
logótipo da Richer Sounds - Exeter

Resposta da Richer Sounds - Exeter

Thank you for your wonderful feedback

Classificada 4 em 5 estrelas

Very pleased

Very pleased with the assistance I received on the telephone to the Exeter shop. TV I was looking for was out of stock for next day delivery but I was recommended a slightly more expensive make. Received it next day and delighted with it! The only reason I haven’t given 5 stars is that I had to ring again to chase the email receipt.

23 de julho de 2026
logótipo da Richer Sounds - Exeter

Resposta da Richer Sounds - Exeter

Thanks for the generally positive feedback and great to hear you are happy with the purchase of course! Apologies that the receipt was not received when you made the purchase however, you shouldn't have had to chase this, and we will raise with the store.

Best wishes

The Customer Experience Team

Classificada 5 em 5 estrelas

Being able to audition in my own home a…

Being able to audition in my own home a game changer. Your demonstration studio is valuable but testing with home acoustics and the rest of my setup is the real deal

23 de julho de 2026
logótipo da Richer Sounds - Exeter

Resposta da Richer Sounds - Exeter

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Classificada 5 em 5 estrelas

Nick was very helful at your Exeter…

Nick was very helful at your Exeter branch. delivery fast and efficient, pleased with tv.

18 de julho de 2026
logótipo da Richer Sounds - Exeter

Resposta da Richer Sounds - Exeter

Thanks for your 5 star review, we look forward to seeing you again next time

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