I have used Richer Sounds Glasgow on a few occasions over the last few years. I find their service at the point of sale 1st class and more importantly their after care service cannot be faulted even... Ver mais
A empresa respondeu
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I have used Richer Sounds Glasgow on a few occasions over the last few years. I find their service at the point of sale 1st class and more importantly their after care service cannot be faulted even... Ver mais
A empresa respondeu
Great experience from all the staff I dealt with in the Glasgow branch. Truly first class service, I didn’t buy on the first day but took home some great advice before returning to purchase my items.... Ver mais
A empresa respondeu
Absolutely fantastic service and advise. I was looking to replace my turntable cartridge on a 45 year old Sony turntable. David in store was brilliant giving me advice and even fitting the cartridge... Ver mais
A empresa respondeu
Excellent professional friendly service. The staff and very knowledgeable and go the extra mile to help. I value the level of customer service. Having bought several items from the Glasgow store I hav... Ver mais
A empresa respondeu
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
57 Jamaica Street, G1 4NN, Glasgow, Reino Unido
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Excellent product at a competitive price .
Great courteous service and any questions asked were given with full detail of the product .

Resposta da Richer Sounds - Glasgow
Helpful staff at Glasgow. Although everyone was busy they still made time for me when choosing my purchase (earphones)

Resposta da Richer Sounds - Glasgow
Delighted with the service I received in the shop in Glasgow

Resposta da Richer Sounds - Glasgow
When I phoned the store, Simon (I think was his name!) was superb. He ordered in the speakers I was looking for, which arrived in less than 24 hours, and cost even less than Amazon. Seemed a really lovely guy, too.
Service at the shop itself was less positive. The guy at the counter tried upselling an expensive HDMI cable which wasn't compatible with the speakers I had chosen. I asked about the best way to set them up, and showed an example of my current setup, and he just shrugged. I ended up picking the right cables based on my own guesswork.
UPDATE: The Richer Sounds team got in touch after this review and were genuinely apologetic and wanted to make amends. They took the negative aspects of this review very seriously and apologised wholeheartedly. Customer service was great from Ashley and the team there.

Resposta da Richer Sounds - Glasgow
Once again the service is received from Stephen was first class. The Panasonic unit has an excellent clear sound, especially f9r rock music.
Thanks again much appreciated

Resposta da Richer Sounds - Glasgow
great + friendly service over the phone, sorted me out with a discount / free shipping and the correct cables for my new sub :-)

Resposta da Richer Sounds - Glasgow
Great advice and service from Dean love the speaker stands

Resposta da Richer Sounds - Glasgow
When phoning, you speak with someone at the end of the line. This matters.
I have shopped at Richer on several occasions and all of the staff have been incredibly knowledgable,personable and helpful and would quite happily shop again.

Resposta da Richer Sounds - Glasgow
Always helpful in the Glasgow store both on the phone and when I have visited. Alan the Manager is particularly understanding when discussing options for my system right from the beginning. Highly recommended company and people. Thank you.

Resposta da Richer Sounds - Glasgow
Been upgrading my hifi equipment & cables since January, Stephen @ Richer Sounds has been great, he gave sound advice which ultimately resulted in me spending more than I had planned but so glad that I did as end result was definately worth it, would have no hesitation in recommending Richer Sounds their customer service has been first class.

Resposta da Richer Sounds - Glasgow
Although the small item I wanted was not in stock, prompt home delivery was arranged at no extra cost.

Resposta da Richer Sounds - Glasgow
Great friendly helpful service from David
I came to buy rear speakers for my Denon surround sound system and for advice on a mini system with speakers which David was happy to set up and let me hear
I should be back soon when I’ve saved up

Resposta da Richer Sounds - Glasgow
Helpful staff in shop and prompt delivery of product to the house.

Resposta da Richer Sounds - Glasgow
Excellent TV, very good price. Website easy to use and secure. Good communication.
All taken down a notch by the delivery company you use. Not impressed. Delivery delayed, various different WhatsApp message chats (people or AI?) not making much sense and not being particularly helpful. One of the delivery people deciding to pass a judgy remark about the tv being too big for my living room.

Resposta da Richer Sounds - Glasgow

Resposta da Richer Sounds - Glasgow

Resposta da Richer Sounds - Glasgow
Had the best time in this store. The staff are brilliant and gave us such great advice on a new stereo system. No push for hard sale just honesty and great service they couldn’t do enough for us.

Resposta da Richer Sounds - Glasgow
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