Richer Sounds - Glasgow Opiniões 

5042
TrustScore: 5 em 5

4,9

57 Jamaica Street, G1 4NN Glasgow, GB


Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I have used Richer Sounds Glasgow on a few occasions over the last few years. I find their service at the point of sale 1st class and more importantly their after care service cannot be faulted even... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Great experience from all the staff I dealt with in the Glasgow branch. Truly first class service, I didn’t buy on the first day but took home some great advice before returning to purchase my items.... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Absolutely fantastic service and advise. I was looking to replace my turntable cartridge on a 45 year old Sony turntable. David in store was brilliant giving me advice and even fitting the cartridge... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Excellent professional friendly service. The staff and very knowledgeable and go the extra mile to help. I value the level of customer service. Having bought several items from the Glasgow store I hav... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Hi-fi
  2. Loja de dispositivos electrónicos
  3. Loja de televisões

Escrito pela empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informações de contacto

4,9

Excelente

TrustScore: 5 em 5

5 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,9

Todas as opiniões

(5042)

23 803 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Excellent product at a competitive…

Excellent product at a competitive price .
Great courteous service and any questions asked were given with full detail of the product .

19 de abril de 2026
logótipo da Richer Sounds - Glasgow

Resposta da Richer Sounds - Glasgow

Thanks for your great feedback and for supporting local business.

Classificada 5 em 5 estrelas

Helpful staff at Glasgow

Helpful staff at Glasgow. Although everyone was busy they still made time for me when choosing my purchase (earphones)

13 de abril de 2026
logótipo da Richer Sounds - Glasgow

Resposta da Richer Sounds - Glasgow

Thank you for your wonderful feedback

Classificada 3 em 5 estrelas

Mixed experience but Richer Sounds got in touch to make amends.

When I phoned the store, Simon (I think was his name!) was superb. He ordered in the speakers I was looking for, which arrived in less than 24 hours, and cost even less than Amazon. Seemed a really lovely guy, too.

Service at the shop itself was less positive. The guy at the counter tried upselling an expensive HDMI cable which wasn't compatible with the speakers I had chosen. I asked about the best way to set them up, and showed an example of my current setup, and he just shrugged. I ended up picking the right cables based on my own guesswork.

UPDATE: The Richer Sounds team got in touch after this review and were genuinely apologetic and wanted to make amends. They took the negative aspects of this review very seriously and apologised wholeheartedly. Customer service was great from Ashley and the team there.

13 de abril de 2026
logótipo da Richer Sounds - Glasgow

Resposta da Richer Sounds - Glasgow

Thanks for taking the time to leave your review, I’m sorry to hear that your experience in store didn’t quite match the initial positive impression.

We’ve spoken with the colleague involved, who has held their hands up to making a mistake with the recommendation. You should always feel confident that any advice we give is right for your setup, so it’s disappointing to hear this wasn’t the case on this occasion. We’re addressing the experience you’ve described with the appropriate training to make sure it’s learned from.

In the meantime, I’ll arrange for our customer service team to get in touch to check everything is working as it should with your speakers and to help resolve things for you..

seniorcomplaintsteam@richersounds.com

Many thanks

Tom Griffiths
Head of Customer Experience
Richer Sounds

Classificada 5 em 5 estrelas

Once again the service is received from…

Once again the service is received from Stephen was first class. The Panasonic unit has an excellent clear sound, especially f9r rock music.
Thanks again much appreciated

15 de abril de 2026
logótipo da Richer Sounds - Glasgow

Resposta da Richer Sounds - Glasgow

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Classificada 5 em 5 estrelas

great service!

great + friendly service over the phone, sorted me out with a discount / free shipping and the correct cables for my new sub :-)

12 de abril de 2026
logótipo da Richer Sounds - Glasgow

Resposta da Richer Sounds - Glasgow

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Classificada 5 em 5 estrelas

I have shopped at Richer on several…

I have shopped at Richer on several occasions and all of the staff have been incredibly knowledgable,personable and helpful and would quite happily shop again.

30 de março de 2026
logótipo da Richer Sounds - Glasgow

Resposta da Richer Sounds - Glasgow

Thanks for your feedback, great to read you were happy with our service.

Classificada 5 em 5 estrelas

Always helpful in the Glasgow store

Always helpful in the Glasgow store both on the phone and when I have visited. Alan the Manager is particularly understanding when discussing options for my system right from the beginning. Highly recommended company and people. Thank you.

10 de abril de 2026
logótipo da Richer Sounds - Glasgow

Resposta da Richer Sounds - Glasgow

Thanks for your 5 star review, we look forward to seeing you again next time

Classificada 5 em 5 estrelas

Hifi equipment purchases.

Been upgrading my hifi equipment & cables since January, Stephen @ Richer Sounds has been great, he gave sound advice which ultimately resulted in me spending more than I had planned but so glad that I did as end result was definately worth it, would have no hesitation in recommending Richer Sounds their customer service has been first class.

9 de abril de 2026
logótipo da Richer Sounds - Glasgow

Resposta da Richer Sounds - Glasgow

Thanks for your 5 star review, we look forward to seeing you again next time

Classificada 5 em 5 estrelas

Excellent service

Although the small item I wanted was not in stock, prompt home delivery was arranged at no extra cost.

8 de abril de 2026
logótipo da Richer Sounds - Glasgow

Resposta da Richer Sounds - Glasgow

Thanks for your feedback, great to read you were happy with our service.

Classificada 5 em 5 estrelas

Great friendly helpful service from…

Great friendly helpful service from David
I came to buy rear speakers for my Denon surround sound system and for advice on a mini system with speakers which David was happy to set up and let me hear
I should be back soon when I’ve saved up

7 de abril de 2026
logótipo da Richer Sounds - Glasgow

Resposta da Richer Sounds - Glasgow

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Classificada 4 em 5 estrelas

Excellent item, shame about delivery company

Excellent TV, very good price. Website easy to use and secure. Good communication.
All taken down a notch by the delivery company you use. Not impressed. Delivery delayed, various different WhatsApp message chats (people or AI?) not making much sense and not being particularly helpful. One of the delivery people deciding to pass a judgy remark about the tv being too big for my living room.

6 de abril de 2026
logótipo da Richer Sounds - Glasgow

Resposta da Richer Sounds - Glasgow

Thanks for taking the time to leave such a detailed review and for the kind comments about the product and purchase experience, all of which are great to hear.

I’m very sorry however that the delivery side of things let this down, including the completely inappropriate comment from the deriving team, and I can completely understand why that would leave a sour note on what should have been an exciting time. We do take this sort of feedback seriously, and have addressed the issue directly with the delivery company involved, if you would like to discuss the issue further of course feel free to get in touch via the below..

seniorcomplaintsteam@richersounds.com

Kind regards,

Tom Griffiths
Head of Customer Experience
Richer Sounds

Classificada 5 em 5 estrelas

Had the best time in this store

Had the best time in this store. The staff are brilliant and gave us such great advice on a new stereo system. No push for hard sale just honesty and great service they couldn’t do enough for us.

2 de abril de 2026
logótipo da Richer Sounds - Glasgow

Resposta da Richer Sounds - Glasgow

Thanks for your kind review, we look forward to your next visit.

Classificada 5 em 5 estrelas

Helpful staff

Helpful staff, quick delivery

2 de abril de 2026
logótipo da Richer Sounds - Glasgow

Resposta da Richer Sounds - Glasgow

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais