Richer Sounds - Hanley Opiniões 

2056
TrustScore: 5 em 5

4,9

2 Providence Square, ST1 2LQ Hanley, GB


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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Great advice no pushy sell & ended up taking a different item than we set out for at half the price we were originally going to spend. So nice independent none biased advice. All demonstrated to us.... Ver mais

Classificada 5 em 5 estrelas

Excellent customer service from the telesales team. Genuinely some of the best I’ve ever received. Knowledgable, helpful and friendly. I thought a reconditioned LG tv which I couldn’t add to my bask... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Will and the entire staff at Hanley are knowledgeable, friendly and very helpful, and nothing seems too much trouble for them. Will goes that extra mile getting pricing on items that they rarely stoc... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Richer Sounds is my go to shop for HiFi, I have been a customer for years and will continue to be one. This was my first visit to the Stoke on Trent store, it was easy to find and had ample free parki... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Hi-fi
  2. Loja de dispositivos electrónicos
  3. Loja de televisões

Escrito pela empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informações de contacto

4,9

Excelente

TrustScore: 5 em 5

2 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,9

Todas as opiniões

(2056)

23 686 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Denon hi fi

Good service and responses to telephone enquiries
Good advice from in store manager
Product competitively priced
Discount given

4 de fevereiro de 2026
logótipo da Richer Sounds - Hanley

Resposta da Richer Sounds - Hanley

Thanks for your kind review, we look forward to your next visit.

Classificada 5 em 5 estrelas

Price Match Done Well

I dealt with the Hanley branch via email to get a price match on a new TV. The queerie was dealt with very quickly and the price was matched so I immediately placed an order for the TV. Thank you for excellent quick service.

29 de novembro de 2025
logótipo da Richer Sounds - Hanley

Resposta da Richer Sounds - Hanley

Thanks for your great feedback and for supporting local business.

Classificada 5 em 5 estrelas

Great customer service

Great customer service. Polite, friendly staff. Kept informed of my order status.

1 de fevereiro de 2026
logótipo da Richer Sounds - Hanley

Resposta da Richer Sounds - Hanley

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Classificada 5 em 5 estrelas

Good selection of items

Nice selection of items. demo rooms. not pushy.

11 de junho de 2025
logótipo da Richer Sounds - Hanley

Resposta da Richer Sounds - Hanley

Thank you for your 5 star review, it’s lovely to read your comments.

Classificada 5 em 5 estrelas

Decided to attend the Hanley store…

Decided to attend the Hanley store rather than purchasing online having been more than happy with a previous purchase there. Really pleased I did. Excellent and friendly service, good advice and purchased a hi-fi system not available online.

31 de janeiro de 2026
logótipo da Richer Sounds - Hanley

Resposta da Richer Sounds - Hanley

Thanks for your feedback, great to read you were happy with our service.

Classificada 5 em 5 estrelas

All good👍…

Very helpful in the shop,the product wasn’t available in shop but would be delivered,it took almost a month to be delivered,it all was very smooth 👍

31 de dezembro de 2025
logótipo da Richer Sounds - Hanley

Resposta da Richer Sounds - Hanley

Thank you for your 5 star review, it’s lovely to read your comments.

Classificada 5 em 5 estrelas

Excellent service

Excellent service! We purchased our TV from the Hanley store, where the staff gave us plenty of their time and shared their honest experiences to help us make the right decision. We received a thorough in-store demonstration, and when we returned a few days later with additional questions, they again took the time to assist us.
The whole experience felt both professional and relaxed. We never felt pressured to buy anything — just genuinely supported with expert advice.
Delivery was also excellent. The team who brought the TV were kind, helpful, and even let us know exactly when they would arrive.
Overall, our experience with Richer Sounds was outstanding, and we would not hesitate to use them again.

17 de janeiro de 2026
logótipo da Richer Sounds - Hanley

Resposta da Richer Sounds - Hanley

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Classificada 5 em 5 estrelas

Really great guys at the Hanley branch

Really great guys at the Hanley branch. A special shout out for Chris who sorted a great deal on a pair of monitor audio silver 100 7gs. Very impressed with the level of service and knowledgeable advice. Offered a trial on the speakers which after taking home found they re amazing so definitely keeping.Have been a customer for years and will continue for many more. Thanks

25 de janeiro de 2026
Classificada 5 em 5 estrelas

Manufacturers Customer Service

Your agents have been very good and helped every time I had problems and would not hesitate to buy of you again.
What I am absolutely annoyed with is the manufacturer’s customer service which was diabolical Thanks

22 de janeiro de 2026
logótipo da Richer Sounds - Hanley

Resposta da Richer Sounds - Hanley

Thank you for your 5 star review!

Classificada 5 em 5 estrelas

It was a pleasure to shop without a…

It was a pleasure to shop without a sales person breathing down your neck.but all the staff were friendly when approached and very informative on the products.Leigh,the assistant who served us,answered all our questions and concerns,he was extremely helpful.we came away with an LG oled tv,which we are really happy with.would definitely go there again and highly recommend.

17 de janeiro de 2026
logótipo da Richer Sounds - Hanley

Resposta da Richer Sounds - Hanley

Thanks for your great feedback and for supporting local business.

Classificada 5 em 5 estrelas

Simply The Best !!!

Fantastic choice of TVs
Fantastic Price
Fantastic 6 yr warranty
Fantastic Service

20 de janeiro de 2026
logótipo da Richer Sounds - Hanley

Resposta da Richer Sounds - Hanley

Thanks for your 5 star review, we look forward to seeing you again next time

Classificada 5 em 5 estrelas

Simply the best

Great service,fantastic price ,had my last three TVs from Richer Sounds,would definitely recommend

17 de janeiro de 2026
logótipo da Richer Sounds - Hanley

Resposta da Richer Sounds - Hanley

Thanks for your great feedback and for supporting local business.

Classificada 5 em 5 estrelas

Would reccomend

Great advise and help from the sales guy

16 de janeiro de 2026
logótipo da Richer Sounds - Hanley

Resposta da Richer Sounds - Hanley

Thanks for your great feedback and for supporting local business.

Classificada 5 em 5 estrelas

Always brilliant

Have used Richer Sounds for years. They are brilliant. Recently bought an amplifier thinking an old one had developed a fault, but it was the wire input from my phone that was faulty. They refunded me without a problem, very friendly as usual

16 de janeiro de 2026
logótipo da Richer Sounds - Hanley

Resposta da Richer Sounds - Hanley

Thanks for your kind review, we look forward to your next visit.

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