Steve was (still is) brilliant, from the moment I walked into the store. Great customer service, I told him what I liked, he arranged a demo of the equipment within 30 mins. I ended up purchasing a Ca... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Steve was (still is) brilliant, from the moment I walked into the store. Great customer service, I told him what I liked, he arranged a demo of the equipment within 30 mins. I ended up purchasing a Ca... Ver mais
A empresa respondeu
Knowledgeable & helpful shop staff at the Holborn store, good communication, no hard selling, a genuine helpful hifi shop. Good understanding of the products they sell.
A empresa respondeu
I wanted some headphones and was very specific about pricing and requirements. I called the store and was served by Elliot who gave excellent advice and was very patient with me and answered by 100 q... Ver mais
A empresa respondeu
I need to replace my CD player, I have always used Richer Sounds, so I went to the London Bridge branch. One assistant was speaking to a customer on the telephone which is fine, the other was looking... Ver mais
A empresa respondeu
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
29 Bloomsbury Way, WC1A 2SL, London, Reino Unido
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Friendly and knowledgeable staff. Good advice on speaker cables and a cable to connect a phono stage and amp.
As a Blind Person i Have To Visit The Holborn Store , Order And Pay And Then Ask For Items To be Delivered. This Time Around Alan And Elliot Were On hand To Ensure My Wharfedale 12.3s Were Delivered To My Home By DPD The Next Day, As Always Richer Sounds Provided Their Usual High Level of Service To Me And Further i Must Mention The Excellent DPD Driver Who Also Went The Extra Mile By Placing The Large Boxes in a Safe Place For Me.

Resposta da Richer Sounds - Holborn
Friendly, efficient and knowledgeable service when buying some speakers for my iMac. I have bought a number of hifi components and associated cables and stands from Richer Sounds in recent years and have always been impressed by the service.

Resposta da Richer Sounds - Holborn

Resposta da Richer Sounds - Holborn
Steve was really efficient helping me purchase the headphones I wanted. The whole experience was very nice and quick.
Great service, however, dissapointed to see product reduced in price by £50 1 week after purchase
I bought a stereo/ amp from Richer Sounds 5 1/2 years ago. It stopped working 2 weeks ago Took it in to Holborn branch. Deputy manager still the same guy as 51/2 years ago, checked it in, efficient friendly said either repair for free (6 YEAR WARRANTY) or free equivalent exchange - repaired perfectly within 10 days. No charge. ALL staff are knowledgeable efficient friendly. Choice of products are high end and competitively priced. AND that 6 year warranty!! Absolutely recommend on every level without question
Love Richer Sounds! The order process via Holborn Store was personalised, easy and so helpful. The product arrived promptly, no issues and installation perfect. The TV was the best price we could find, with the longest guarentee period out there that was free. And the TV is great. Thank you Richer Sounds!

Resposta da Richer Sounds - Holborn
Customer service was very good. I was looking for wireless headphones and had a great discussion with the shop manager and I was then given a few items to try out and compare in the listening room. Great service

Resposta da Richer Sounds - Holborn
I have been many times to Richer Sounds, Holborn. All the staff have been friendly, helpful, and knowledgeable, and manager Steve has always taken time to discuss options, and give good advice, and ensured that we have had the best value for money. It is our go-to store for sound, music and TV.

Resposta da Richer Sounds - Holborn
Great Store with great people who know the business and give honest advice. Entered the store to enquire - walked out with something great.
Friendly staff and knowledgeable despite the store being very busy when I walked in. Tried a few headphones and ordered a pair in my preferred colour. Bought a telly from them a while back, was similarly helpful and friendly.
Rang the Holborn Branch for a possible trade-in on my existing Bluetooth speaker to reduce clutter, upgrading to the Ruark MR1 Mk 3. They offered quite a generous deal, so I visited them the next day.
Whilst the Holborn shop is very small and busy, with a queue forming at opening time, I was served promptly by a very friendly and cheerful shop assistant. He tested my device, which must be in perfect working order and then honoured the trade-in value. No fuss or bother and stress free.
I opted for free delivery, but the package arrived much earlier than expected; the very next morning. The product was in its factory sealed box, brand new and of exceptional quality. It works very well with my desktop PC and Blu-ray player. I have placed the Ruark speakers on my 40 year old metal speaker stands, left over from my old hi-fi and they are very impressive. The Ruark MR1 Mk 3 rewards its users with a very open, detailed and immersive sound stage.
Such quality of customer service and trade-in offers to buy top quality goods are increasingly rare. I would definitely buy from this Branch of Richer Sounds again.

Resposta da Richer Sounds - Holborn
TV
Had what I wanted and was in Stock, delivered very quickly. Customer service was very good.

Resposta da Richer Sounds - Holborn
In store advice was thorough and helpful meaning I was able to make a well informed choice about the product I wanted and never felt pushed into anything. Great service!

Resposta da Richer Sounds - Holborn
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.