Richer Sounds - Liverpool Opiniões 

2902
TrustScore: 5 em 5

4,9

1-5 Berry Street, L1 9DF Liverpool, GB


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Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Richer Sounds have always been fabulous.... I don't even bother looking elsewhere anymore as they are always: cheaper, friendlier and more helpful. I can't think of many places that would rather sel... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Good knowledgable staff who give good service. Unfortunately, this time, delivery was not as it should be. First delivery was aborted because of motorway problem but we were not informed until I rang... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

The guys I spoke to were really nice, knowledgeable and very helpful. Going out of the way to make sure I received my amplifier on Saturday was much appreciated (as I don't drive).. I've always had... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Diego spent the best part of an hour with me discussing all the options I had. In the end he recommended me a product that is perfect for me and cost way less than I expected to pay. The service was... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Hi-fi
  2. Loja de dispositivos electrónicos
  3. Loja de televisões

Escrito pela empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informações de contacto

4,9

Excelente

TrustScore: 5 em 5

3 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

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Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,9

Todas as opiniões

(2902)

25 159 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Excellent customer service

Excellent customer service and Diego store manager Liverpool gave me great advice on my new purchase AudioLab 7000 CDT player.

2 de junho de 2026
logótipo da Richer Sounds - Liverpool

Resposta da Richer Sounds - Liverpool

Thank you for your 5 star review, it’s lovely to read your comments.

Classificada 5 em 5 estrelas

Top marks to RicherSounds!

What a wonderful refreshing experience it was to go into Richersounds Liverpool. A special mention to Justin who helped me and my father in law 20years previously to choose an amplifier. He was still there as helpful as ever. Good to see a company that looks after its staff. It was Stuart (Chris ) who helped me decide on a new television, not pushy but relaxed, informative and friendly. Just what you need when buying an expensive item ( best price in Liverpool, including John Lewis, who couldn’t price match because Richersounds had a promo code offer, very strange ). Very happy with my purchase and the delivery team ( on time and courtesy ). Well done Liverpool Richersounds!! Nice clean shop too!!

6 de junho de 2026
Opinião espontânea
logótipo da Richer Sounds - Liverpool

Resposta da Richer Sounds - Liverpool

Thank you for your 5 star review, it’s lovely to read your comments.

Classificada 5 em 5 estrelas

Marvellous staff highly recommend

The guy in the shop could not of been more helpful if he tried we told him what we would like and there it was although he did give us some alternatives but we like the first option even went through how to set it up at home. The process was seamless even delivered it a day early which was lucky someone was home to take it in. But all setup now and sounds wonderful would highly recommended shopping there

30 de maio de 2026
logótipo da Richer Sounds - Liverpool

Resposta da Richer Sounds - Liverpool

Thanks for your feedback, great to read you were happy with our service.

Classificada 5 em 5 estrelas

Excellent service at Richer Sounds, Liverpool

Richer Sounds, Liverpool were extremely helpful, not only offering a £50 reduction on their listed/online price - but also including a free 5.1.1 sound system!
The member of staff who I spoke with also carried the huge box out to my car.
Five star service!
Many thanks.

31 de maio de 2026
logótipo da Richer Sounds - Liverpool

Resposta da Richer Sounds - Liverpool

Thank you for your wonderful feedback

Classificada 4 em 5 estrelas

Staff were helpful and informative and…

Staff were helpful and informative and i was able to get the audio equipment within my budget. The only problem I had was some confusion over the delivery date and a missing speaker cable which was rectified with a phone call and an apology. All in all it was a good experience and good customer service.

29 de maio de 2026
logótipo da Richer Sounds - Liverpool

Resposta da Richer Sounds - Liverpool

Thanks for leaving us your feedback. I’m really pleased the team were helpful and you found the right equipment. I’m sorry for the confusion over delivery and the missing cable, but glad that the matter was swiftly resolved to your overall satisfaction.

Of course should you need any further help please do get in touch..

seniorcomplaintsteam@richersounds.com

Many thanks

Tom Griffiths
Head of Customer Experience

Classificada 5 em 5 estrelas

Amazing Sound

Amazing, great help, product knowledge great price. No pressure sell lots of time and great customer service answered questions about other products of future interest.
Excellent product perfect for my needs.

1 de maio de 2026
logótipo da Richer Sounds - Liverpool

Resposta da Richer Sounds - Liverpool

Thanks for your feedback, great to read you were happy with our service.

Classificada 5 em 5 estrelas

Excellent service and advice from your…

Excellent service and advice from your in store assistant Stuart in the Liverpool branch, he recommended a pair of ‘nothing’over ear Bluetooth head phones as we had issues with other makes being bought online, so far very happy with the purchase.

27 de maio de 2026
logótipo da Richer Sounds - Liverpool

Resposta da Richer Sounds - Liverpool

Thank you for your 5 star review!

Classificada 5 em 5 estrelas

I bought some great headphones

I bought some great headphones. The staff are so knowledgeable. I was allowed to test them in their fabulous private room, which is a stunning setting, low mood lights and totally sound proof. Great service, I wouldn't go anywhere else for my audio devices.

21 de maio de 2026
logótipo da Richer Sounds - Liverpool

Resposta da Richer Sounds - Liverpool

Thank you for your 5 star review, it’s lovely to read your comments.

Classificada 5 em 5 estrelas

Fantastic service as always

Purchase some speakers from Liverpool branch. Diego price matched a price that included employee benefits from my workplace which I really appreciated. Never had a bad experience with Richer Sounds Liverpool!

21 de maio de 2026
logótipo da Richer Sounds - Liverpool

Resposta da Richer Sounds - Liverpool

Thank you for your 5 star review!

Classificada 5 em 5 estrelas

Great advice and service in store

Great advice and service in store. Fast availability of product.

21 de maio de 2026
logótipo da Richer Sounds - Liverpool

Resposta da Richer Sounds - Liverpool

Thanks for your feedback, great to read you were happy with our service.

Classificada 5 em 5 estrelas

Great service

Great service, professional, helpful and didn't try to upsell to something I didn't need - so value for money.

All in all a great experience.

16 de maio de 2026
logótipo da Richer Sounds - Liverpool

Resposta da Richer Sounds - Liverpool

Thanks for your great feedback and for supporting local business.

Classificada 5 em 5 estrelas

Unfathomable connection troubles!!

Walked into the shop in Liverpool,and was greeted by Stuart.Had an HDMI connection
issue.After much scratching of heads the problem was diagnosed.Ultimately
a resolution was found.Feel i have dropped lucky finding the right person for said problem.As a result I placed an order for a Samsung Oled tv.Thanks again Stuart.

26 de maio de 2026
Opinião espontânea
logótipo da Richer Sounds - Liverpool

Resposta da Richer Sounds - Liverpool

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Classificada 5 em 5 estrelas

Excellent service

Staff went above and behind very knowledgeable the managers attitude is excellent in the Liverpool shop totally recommend them
Thank you

9 de maio de 2026
Opinião espontânea
logótipo da Richer Sounds - Liverpool

Resposta da Richer Sounds - Liverpool

Thanks for your feedback, great to read you were happy with our service.

Classificada 5 em 5 estrelas

I’ve been buying from Richer Sounds-…

I’ve been buying from Richer Sounds- Liverpool for many years now and I’ve always been impressed by the way they are always welcoming and helpful

13 de janeiro de 2026
logótipo da Richer Sounds - Liverpool

Resposta da Richer Sounds - Liverpool

Thanks for your kind review, we look forward to your next visit.

Classificada 5 em 5 estrelas

Been looking to replace my five year…

Been looking to replace my five year old LG OLED65C1
Went from looking at reviews of the latest model LG OLED65G66, to purchasing fairly quickly.
Contact with Liverpool store was a smooth process, model I wanted was cheaper elsewhere, they matched the price and still honoured the free soundbar as well.

Delivery was next day and free of charge.
If you had a LG before you know what to expect, however this TV is stunning to look at.

Lesser reflective screen was a good upgrade as a living room set is near a window and is a big improvement.
Colours pop, easy to set up which is a good job as LG don’t provide a manual.
Stand is solid, the free soundbar is actually a very good quality also.

Made up with this and the G model really is worth paying the extra for just don’t tell the Mrs.
Cannot hesitate to recommend Richer Sounds, great guarantee, helpful and knowledgeable staff, and when you ring it’s not a foreign call centre.

Keep up the good work, real point of difference, upgrading my hi fi soon can’t wait.

11 de maio de 2026
logótipo da Richer Sounds - Liverpool

Resposta da Richer Sounds - Liverpool

Thanks for your kind review, we look forward to your next visit.

Classificada 5 em 5 estrelas

Very helpful and knowledgeable staff

Very helpful and knowledgeable staff.
Didn’t feel rushed, took time to explain everything to us.
Would definitely recommend.

11 de maio de 2026
logótipo da Richer Sounds - Liverpool

Resposta da Richer Sounds - Liverpool

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Classificada 5 em 5 estrelas

Top class advice and service

Purchased a turntable for my daughter. Received top class advice and service, as always.

16 de novembro de 2025
logótipo da Richer Sounds - Liverpool

Resposta da Richer Sounds - Liverpool

Thank you for your wonderful feedback

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