Richer Sounds - London Bridge Opiniões 

1594
TrustScore: 5 em 5

4,9

100 Tooley Street, SE1 2TH London, GB


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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Loved stepping foot into the London Bridge record breaking store and meeting Malik. Enthusiastic, full of knowledge and very helpful. He kindly set up a set of compact DALI floor standing speakers and... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Brilliant service! Professional staff who listen, consider carefully and give excellent advice. We have come back many times over the years for the friendly “ can do” approach of Richer Sounds staff.... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Friendly and helpful staff. Had to wait a while as other staff were sorting boxes in the listening room. Once they were gone, staff took down from display and set up the two amplifiers that I wanted... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Robin, one of the sales managers at London Bridge was very attentive when I needed help choosing a TV, which I did, and paid for, pending delivery. He was even more helpful when I rang up the next mor... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Hi-fi
  2. Loja de dispositivos electrónicos
  3. Loja de televisões

Escrito pela empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informações de contacto

4,9

Excelente

TrustScore: 5 em 5

2 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,9

Todas as opiniões

(1594)

25 159 opiniões nos últimos 12 meses

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Classificada 4 em 5 estrelas

Nothing to complain about

Nothing to complain about, but probably won't do click and collect again - I guess I thought product would be delivered to store as part of regular deliveries but it seems it was couriered there specifically so just less convenient with no environmental benefit

20 de março de 2026
logótipo da Richer Sounds - London Bridge

Resposta da Richer Sounds - London Bridge

We appreciate you leaving us a review and for sharing your thoughts so clearly. Where possible, Click & Collect orders are always fulfilled from local store stock, but when an item isn’t available in‑branch, it’s sent directly to the chosen store to ensure we can meet the next‑day collection promise. We appreciate that could feel less convenient, and as you’ve rightly pointed out, it may not deliver the environmental benefit of a weekly delivery, so with a view to finding the right balance we'll review the service to see what kind of options we could potentially explore.

Thanks again for your balanced and considered comments...

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Classificada 4 em 5 estrelas

Good click and collect service

Used the click and collect service and item was delivered to my local store very quickly which I was very pleased with. In terms of the packaging it had been sent to the store in, via DPD, it was pretty scant, but no problems and I suppose better environmentally. No carrier bags in store which would have been nice to walk away with but not a problem as I did have a bag on me. Overall, my experience was good & I like to buy all my audio equipment from Richer Sounds. Friendly staff as usual too.

22 de março de 2026
logótipo da Richer Sounds - London Bridge

Resposta da Richer Sounds - London Bridge

Thank you very much for taking the time to leave us such detailed and positive feedback!

It's great to hear that your Click & Collect order arrived at your local store so quickly and that our team looked after you as well. You're right that we generally ship items in the manufacturer’s packaging, largely to help maintain our green credentials, but I'll certainly mention the carrier bag issue to the store manager to ensure they are replenishing these when needed.

Thanks again for your kind words and continued support..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Classificada 5 em 5 estrelas

London Bridge store

London Bridge store was very helpful after i called up due to issues ordering on the website

19 de março de 2026
logótipo da Richer Sounds - London Bridge

Resposta da Richer Sounds - London Bridge

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Classificada 5 em 5 estrelas

Perfect with information and assistance

My memory of shopping at Richer Sounds from a number of years ago was that the staff were extremely helpful, very non-judgemental (of my relative ignorance), almost frighteningly well-informed and knowledgeable, and pleasant to boot.
Having just made two visits there to purchase an upgrade on my (dumb - and rather agéd) television, it is gratifying and reassuring to find that Richer Sounds still provides the most excellent level of service. Cannot fault them.

18 de março de 2026
logótipo da Richer Sounds - London Bridge

Resposta da Richer Sounds - London Bridge

Thanks for your feedback, great to read you were happy with our service.

Classificada 5 em 5 estrelas

Delivery to time

Delivery to time. Received in good condition.

17 de março de 2026
logótipo da Richer Sounds - London Bridge

Resposta da Richer Sounds - London Bridge

Thank you for your 5 star review!

Classificada 5 em 5 estrelas

Got some superb advice from Alex on a…

Got some superb advice from Alex on a full audio setup. He put together a great package, the order was easy and delivery in a couple of days. Really happy. Highly recommend!

12 de março de 2026
logótipo da Richer Sounds - London Bridge

Resposta da Richer Sounds - London Bridge

Thank you for your 5 star review!

Classificada 5 em 5 estrelas

Excellent service

Excellent service. Supportive team in shop. Especially for a fuss pot like me; very patient and I got the system I really wanted at a fab price. Can’t fault. Looking forward to delivery and installation. 👍🙏🏽

8 de março de 2026
logótipo da Richer Sounds - London Bridge

Resposta da Richer Sounds - London Bridge

Thanks for your feedback, great to read you were happy with our service.

Classificada 5 em 5 estrelas

I am not tech friendly

I am not tech friendly as I made my purchase in store everything was set up for their and then.

4 de março de 2026
logótipo da Richer Sounds - London Bridge

Resposta da Richer Sounds - London Bridge

Thanks for your 5 star review, we look forward to seeing you again next time

Classificada 5 em 5 estrelas

Great Experience!

2 de março de 2026
logótipo da Richer Sounds - London Bridge

Resposta da Richer Sounds - London Bridge

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Classificada 5 em 5 estrelas

Great Deal on Samsung HW-Q990F Soundbar

Called richer Sounds re the Samsung HW-Q990F, got all the info needed to complete the purchase. I like dealing with RS as they are always happy to help with technical queries, even on the few occasions I have called and not bought anything.
Many thanks

1 de março de 2026
logótipo da Richer Sounds - London Bridge

Resposta da Richer Sounds - London Bridge

Thanks for your 5 star review, we look forward to seeing you again next time

Classificada 5 em 5 estrelas

Excellent service

Excellent service. Very impress with the delivery guys who actually ring you whilst en route.

27 de fevereiro de 2026
logótipo da Richer Sounds - London Bridge

Resposta da Richer Sounds - London Bridge

Thank you for your wonderful feedback

Classificada 5 em 5 estrelas

Excellent experience-London Bridge

In the last few weeks I’ve made 3 purchases from the London Bridge branch. The people you employ are experts. Not only that they are clearly well trained. They ask the right questions if you’re unsure of what to buy. They never try & over sell, a tactic which is popular in Currys et al. I’d like to give special praise to Terry & Malik in the LB branch. They both went above and beyond. Experts & personable.

26 de fevereiro de 2026
logótipo da Richer Sounds - London Bridge

Resposta da Richer Sounds - London Bridge

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Classificada 5 em 5 estrelas

Excellent customer service

Excelent customer service, I wish other businesses were at least near to RS’s level!

20 de fevereiro de 2026
logótipo da Richer Sounds - London Bridge

Resposta da Richer Sounds - London Bridge

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Classificada 5 em 5 estrelas

Guy from London Bridge really…

Guy from London Bridge really helpful,great service.Very pleased with tele

10 de fevereiro de 2026
logótipo da Richer Sounds - London Bridge

Resposta da Richer Sounds - London Bridge

Thanks for your 5 star review, we look forward to seeing you again next time

Classificada 5 em 5 estrelas

Excellent staff

I had a very good experience purchasing a turntable.
Both Terry and Alex were very professional and kind, they guided me through my decision.
I really appreciate their work and the way they do it.

14 de fevereiro de 2026
logótipo da Richer Sounds - London Bridge

Resposta da Richer Sounds - London Bridge

Thanks for your feedback, great to read you were happy with our service.

Classificada 5 em 5 estrelas

Great price and great service

Great price and great service, would buy again from them in future.

30 de dezembro de 2025
logótipo da Richer Sounds - London Bridge

Resposta da Richer Sounds - London Bridge

Thank you for your 5 star review, it’s lovely to read your comments.

Classificada 5 em 5 estrelas

Terry was awesome!

11 de fevereiro de 2026
logótipo da Richer Sounds - London Bridge

Resposta da Richer Sounds - London Bridge

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Classificada 4 em 5 estrelas

5* for price. 4* for promised service

Got TV at best price I could find. Chap I spoke to even chucked in next day delivery to me for free plus a further £10 off. No issues with TV. Only issue was the promised free next day delivery did not happen as had not been booked. So got TV 3 days later. Wasn't a big issue as had been prepared to wait anyway but did expect it next day & waited in all for it but it didn't arrive. Hence the 4 stars & not 5.

2 de fevereiro de 2026

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