Richer Sounds - Manchester Opiniões 

1382
TrustScore: 5 em 5

4,9

268 Deansgate, M3 4JB Manchester, GB


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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Looking for speaker wall brackets, and having seen something on the Richer Sounds website that might meet my needs, I called in on the off chance that I'd be able to look at them. The staff member (so... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Adrian, the store manager was a calm character, zero hard sell and just helped me make choices I'm still very happy with. I got to try the equipment I was interested in without being rushed. My first... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

People are your strength but you need better systems. Jeff from telesales gave me a fairly good offer on a higher shelf CD player but when sent a link to pay, after my bank's block on the card re... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Very efficient service and a very personalised one, even with everything being done online e.g. named person to contact if the need arose. This type of service is very rare these days, but is priceles... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Hi-fi
  2. Loja de dispositivos electrónicos
  3. Loja de televisões

Escrito pela empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informações de contacto

4,9

Excelente

TrustScore: 5 em 5

1 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

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4,9

Todas as opiniões

(1382)

25 159 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Very good experience I visited the shop…

Very good experience I visited the shop in Manchester the gentleman that I spoke to New exactly what I was after he didn’t have it in stock, but sourced the tv that I wanted and even delivered it the next day excellent customer service

10 de junho de 2026
logótipo da Richer Sounds - Manchester

Resposta da Richer Sounds - Manchester

Thanks for your kind review, we look forward to your next visit.

Classificada 3 em 5 estrelas

Until now they have been excellent.

Until now they have been excellent.
Then I got a faulty Manhattan Aero. Manhattan were less than helpful. I ordered another which was fine.
Then came trying to return the first.
The e mail says 3 photos are required but nothing about what to do with them. Take the box in the box HUH? Does it mean the device in the box. Then plug in the box, what cardboard?

12 de junho de 2026
logótipo da Richer Sounds - Manchester

Resposta da Richer Sounds - Manchester

Thank you for your feedback although I was of course disappointed to read you received a faulty product and that resolving things with our team didn't go smoothly via e-mail. I will of course review what was sent to request collection images, to ensure any communicaton of such is as clear as it needs to be.

In the meantime I understand the collection has been arranged and that a refund will follow, of course if I can be of any more help in the meantime do let me know.

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Classificada 5 em 5 estrelas

They may be more expensive then most…

They may be more expensive then most other options, but the customer service, support, and returns makes it 100% worth it.
If I can I always buy from them

4 de junho de 2026
logótipo da Richer Sounds - Manchester

Resposta da Richer Sounds - Manchester

Thanks for your great feedback and for supporting local business.

Classificada 5 em 5 estrelas

Quality items

Quality items, and great value.

9 de junho de 2026
logótipo da Richer Sounds - Manchester

Resposta da Richer Sounds - Manchester

Thanks for your great feedback and for supporting local business.

Classificada 5 em 5 estrelas

Wanted new bookshelf speakers to…

Wanted new bookshelf speakers to replace my 30+ year old Tannoy 607s in a smaller room. Adrian the store manager set up What HiFi award winners against DALI SONIK3 in the 'experience room'. Played a few tracks of my eclectic music tastes and we both agreed the DALI speakers had more depth. Adrian was really helpful, also bought some Mountson Essential Speaker Stands.
Great service, delivery postponed until I go back from holiday and DPD delivered early within the timeslot sent to me.

25 de maio de 2026
logótipo da Richer Sounds - Manchester

Resposta da Richer Sounds - Manchester

Thank you for your wonderful feedback

Classificada 4 em 5 estrelas

Friendly staff and knowledgeable

Friendly staff and knowledgeable, but didn't have much choice in store for what I wanted, only 2 products for ear buds to choose from.

8 de junho de 2026
logótipo da Richer Sounds - Manchester

Resposta da Richer Sounds - Manchester

Thanks for the great feedback about the team, although I’m sorry the range of ear buds in store was more limited than you expected, we’ll use this feedback to review our in-store selection.

I do hope you are totally happy with the items you did purchase, should you need any help of course please get in touch..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Classificada 5 em 5 estrelas

I have bought Ruarkaudio R1S

I have bought Ruarkaudio R1S. I received 6 years warranty. In 2019 i bought there record player by Denon , is still working from 7 years . Richer sounds giving customers very good service and long-term warranty. The staff is very friendly and helpful . If you don't know where to buy,buy at Richer sounds.
Pawel Marczak

6 de junho de 2026
logótipo da Richer Sounds - Manchester

Resposta da Richer Sounds - Manchester

Thank you for your 5 star review!

Classificada 5 em 5 estrelas

Ordered a CA AMP from their Manchester…

Ordered a CA AMP from their Manchester shop. They sorted a demo out with streamer, Dali speakers and amp. Fantastic service. Straightforward sales. Delivery door on. And the kit in the house sounds great. Next month I’ll by the CA streamer. Cheers, Rick.

31 de maio de 2026
logótipo da Richer Sounds - Manchester

Resposta da Richer Sounds - Manchester

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Classificada 5 em 5 estrelas

Great company

Great company. Really good customer service. Would recommend over any other electronic retailer as the service after my TV developed a fault after 5 years was amazing.

29 de maio de 2026
logótipo da Richer Sounds - Manchester

Resposta da Richer Sounds - Manchester

Thanks for your kind review, we look forward to your next visit.

Classificada 5 em 5 estrelas

I bought a 32 inch TV and wall bracket…

I bought a 32 inch TV and wall bracket recently and I received a very helpful advisor who offered and answered all my questions with intererst.
This is exactly the same experience that I received the last time I bought goods from you.
No heavy sales pitch just good advice, very refeshing and that's why I keep coming back to you.

27 de maio de 2026
logótipo da Richer Sounds - Manchester

Resposta da Richer Sounds - Manchester

Thank you for your 5 star review!

Classificada 5 em 5 estrelas

Richer sounds- Gold Standard Service

Richer sounds! What can I say have been using them for years. Always buy my Audio visual products from them, 6 year warrantey is always a bonus. Great advice aswell when going into the Deanagate Manchester store!

27 de maio de 2026
logótipo da Richer Sounds - Manchester

Resposta da Richer Sounds - Manchester

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Classificada 5 em 5 estrelas

Knowledgeable helpful staff

Knowledgeable helpful staff
Work out a deal that was good
For me. Sorted out next day delivery
As I was on the bus.

27 de maio de 2026
logótipo da Richer Sounds - Manchester

Resposta da Richer Sounds - Manchester

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Classificada 5 em 5 estrelas

All of the staff were very professional…

All of the staff were very professional and knowledgable. When I had problems setting up my cd radio unit I popped back into the store with it and they had me up and running in no time. Full marks!

22 de maio de 2026
logótipo da Richer Sounds - Manchester

Resposta da Richer Sounds - Manchester

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Classificada 5 em 5 estrelas

Awesome service in store

Awesome service in store. Staff were super friendly, helpful, knowledgeable and informative. Delivery was great and I’m really happy with my speakers.

4 de maio de 2026
logótipo da Richer Sounds - Manchester

Resposta da Richer Sounds - Manchester

Thanks for your 5 star review, we look forward to seeing you again next time

Classificada 5 em 5 estrelas

Helpful

Helpful, friendly staff. Excellent follow up on item not available at the time.

18 de maio de 2026
logótipo da Richer Sounds - Manchester

Resposta da Richer Sounds - Manchester

Thanks for your 5 star review, we look forward to seeing you again next time

Classificada 5 em 5 estrelas

Knowledgeable, helpful staff

Knowledgeable staff always happy to listen carefully to customer requirements and expectations, provide assistance, advice and demonstrate products on-demand without hard-sell. Prices are competitive, free 6-year warranty included, free delivery on orders over £100.

18 de maio de 2026
logótipo da Richer Sounds - Manchester

Resposta da Richer Sounds - Manchester

Thank you for your 5 star review!

Classificada 5 em 5 estrelas

Great customer service

The staff were very friendly and explained everything about the product I was browsing.
I initially tried to pay by card, but they do not accept international cards, so I had to pay in cash instead. After I went to the ATM and came back, the staff kindly gave me a £5 discount, which I really appreciated.
The payment made by my card actually went through as well, but the store handled it professionally and refunded it back without any issues. Great customer service and very helpful staff overall!

15 de maio de 2026
logótipo da Richer Sounds - Manchester

Resposta da Richer Sounds - Manchester

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

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