Richer Sounds - Manchester Opiniões 

1383
TrustScore: 5 em 5

4,9

268 Deansgate, M3 4JB Manchester, GB


Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I purchased on-line and opted to collect from store, I found the product description to be honest and clear and the price to be better than that available on Amazon. The purchase was clearly communica... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Looking for speaker wall brackets, and having seen something on the Richer Sounds website that might meet my needs, I called in on the off chance that I'd be able to look at them. The staff member (so... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Excellent service from Richer Sounds Manchester. Matt was brilliant from start to finish—friendly, knowledgeable and genuinely interested in helping me choose the right record deck, without any pres... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

People are your strength but you need better systems. Jeff from telesales gave me a fairly good offer on a higher shelf CD player but when sent a link to pay, after my bank's block on the card re... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Hi-fi
  2. Loja de dispositivos electrónicos
  3. Loja de televisões

Escrito pela empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informações de contacto

4,9

Excelente

TrustScore: 5 em 5

1 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,9

Todas as opiniões

(1383)

25 159 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

We had excellent service and advice…

We had excellent service and advice from Matt in the Manchester store. He gave us a great general overview of options in the current TV market ( we hadn't bought a new TV for a long time), and at no point did he rush us or try to upsell us. He listened to what was important to us and laid out a choice of options. First class!

14 de janeiro de 2026
Classificada 5 em 5 estrelas

Very helpful and friendly staff

Very helpful and friendly staff, purchased record player for the first time, they answered all the questions I had.
Great that I could have it delivered home as I don't live in centre of Manchester.
Packaged very well. Thrilled with my purchase.

10 de janeiro de 2026
Classificada 5 em 5 estrelas

Excellent customer service

Thanks in particular to Sam from the Manchester branch for excellent customer service when my ear buds were seemingly faulty. I chose Richer Sounds to be able to get professional advice about what to buy and I got that in both Manchester and Liverpool.

12 de janeiro de 2026
Classificada 5 em 5 estrelas

I had a visit to the Manchester City Centre store

I had a visit to the Manchester City Centre Richer Sounds store and ended up purchasing a turntable, amplifier and speakers. Ryan helped me out, and this was incredibly useful. I had in mind the system that I wanted to get, and we made a few tweaks after discussing things in more detail. The whole experience was relaxed, enjoyable and stress-free. I fully recommend the Manchester store. Thank you, Ryan, for all of your assistance.

18 de janeiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Great Service

Staff were patient, knowledgeable and helpful. Listened to what I wanted, then helped to pinpoint what something that matched my requirements. Guidance was given re budget against value for money. Discount was given for VIP membership, my purchase has a 6 year guarantee, and it's free delivery.
The only downside was having to wait as my model was out of stock.

10 de janeiro de 2026
logótipo da Richer Sounds - Manchester

Resposta da Richer Sounds - Manchester

Thank you for your 5 star review, it’s lovely to read your comments.

Classificada 5 em 5 estrelas

Excellent service throughout

Excellent service throughout, very knowledgeable on products and great prices

9 de janeiro de 2026
logótipo da Richer Sounds - Manchester

Resposta da Richer Sounds - Manchester

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Classificada 5 em 5 estrelas

Store staff were extremely helpful

Store staff were extremely helpful and gave a great advice helping choose a turntable to suit my needs and budget, which was in the sale too :) Another great store experience.

14 de janeiro de 2026
Opinião espontânea
logótipo da Richer Sounds - Manchester

Resposta da Richer Sounds - Manchester

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Classificada 5 em 5 estrelas

Great value and service

After doing a lot of research, I had a shortlist of components for a hi fi system. I went into the Manchester City Centre store and had a good discussion with Matt, and settled on alternative speakers that he recommended and was able to demo.

The service was excellent, they were priced extremely competitively and I received everything 2 days later. I’m very pleased with my system and my experience with Richer Sounds.

12 de janeiro de 2026
Opinião espontânea
logótipo da Richer Sounds - Manchester

Resposta da Richer Sounds - Manchester

Thank you for your wonderful feedback

Classificada 5 em 5 estrelas

Bought a pioneer dj plx500 from…

Bought a pioneer dj plx500 from Manchester store recently and the service given was excellent. Young man called shiv answered all my questions and set up the turntable for me to try and experience the sound first hand. I also received a good deal on my purchase so thank you to all at Richer sounds Manchester

3 de janeiro de 2026
logótipo da Richer Sounds - Manchester

Resposta da Richer Sounds - Manchester

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Classificada 5 em 5 estrelas

Excellent service and advice given to…

Excellent service and advice given to us by Ryan, thoroughly impressed with his knowledge which helped me make the right choice!

10 de dezembro de 2025
Opinião espontânea
logótipo da Richer Sounds - Manchester

Resposta da Richer Sounds - Manchester

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Classificada 5 em 5 estrelas

No problems.

Had what I wanted at an acceptable price. Easy to order on the phone. Prompt delivery. No problems.

2 de janeiro de 2026
logótipo da Richer Sounds - Manchester

Resposta da Richer Sounds - Manchester

Thanks for your kind review, we look forward to your next visit.

Classificada 1 em 5 estrelas

NOT the company they once were

Not the company they once were. Very very poor customer service and not nice people in charge of the shops? Where is Mr Richer? Why is he not supervising his staff properly anymore? Not run by genuine people like it was in the past. Used to be THE Audio Shop. Not anymore. Luckily there are now other companies that offer similar warranties.

8 de janeiro de 2026
Opinião espontânea
logótipo da Richer Sounds - Manchester

Resposta da Richer Sounds - Manchester

Dear Mr Blyth,

Firstly I should point out that this review is posted on our Manchester branch page, with whom you have had no contact. Without going fully into the specifics of your issues publicly here, having dealt with your complaint extensively I do feel your review is unfairly harsh and doesn’t reflect what actually happened in relation with your television.

I understand things do go wrong from time to time of course and we will always do our upmost to help our customers resolve them when they do. I’m sorry however on this occasion we were unable to do so because despite you insisting your item had a very obvious fault of a loud noise, it showed no signs of that whatsoever when we tested it in our workshop.

I do hope however that prospective customers will consider the many thousands of happy customers who review us positively here on Trustpilot and allow us to maintain our 4.9 rating, furthermore I’m pleased to confirm we have since reached a compromise with you on a partial refund.

Seniorcomplaintsteam@richersounds.com

Tom Griffiths,
Head of Customer Service
Richer Sounds

Classificada 5 em 5 estrelas

Great service as always

Always a fantastic service and easy to sort out any issues.

30 de dezembro de 2025
logótipo da Richer Sounds - Manchester

Resposta da Richer Sounds - Manchester

Thanks for your feedback, great to read you were happy with our service.

Classificada 5 em 5 estrelas

This business always goes the extra…

This business always goes the extra mile. Great courteous and knowledgable staff who are a pleasure to deal with. I have dealt with Richer Sounds over many years, and it always amazes me that their standards never slip. As always 10 out of 10!

27 de dezembro de 2025

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais