Richer Sounds - Middlesbrough Opiniões 

1614
TrustScore: 5 em 5

5,0

63-65 Borough Road, TS1 3AA Middlesbrough, GB


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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

First class customer service. Paul & Stuart where both excellent in providing really useful product knowledge & nothing was too much trouble. I glided through the pre-ordering process & collection to... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Ordered a TV for bedroom on Thursday and picked it up on Friday from Middlesbrough store. Staff are super friendly and efficient. The TV was good value as usual, we have been buying TVs from Richer So... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I recently bought a Hisense tv from Richer Sounds. Now, encountering an annoying issue with the on screen mute display, I tried to source an answer via the Hisense website. AI intervention, absolute... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I recently bought a turntable from Middlesbrough branch, I wasn't sure which way I wanted to go brand wise etc. After an informative chat with the manager in the shop I went away happy and the system... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Hi-fi
  2. Loja de dispositivos electrónicos
  3. Loja de televisões

Escrito pela empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informações de contacto

  • 63-65 Borough Road, TS1 3AA, Middlesbrough, Reino Unido

  • 0333 900 0096

5,0

Excelente

TrustScore: 5 em 5

2 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

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5,0

Todas as opiniões

(1614)

25 159 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Very knowledgeable and efficient staff…

Very knowledgeable and efficient staff and service. The no 1 shop for advice and help. Products all good quality.

30 de junho de 2026
logótipo da Richer Sounds - Middlesbrough

Resposta da Richer Sounds - Middlesbrough

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Classificada 5 em 5 estrelas

Dali Sonik 1 in white & Sonik Cenema centre in black.

Purchased over the phone as they wern't available for collection in store in the colour I required. Transaction was very easy & I was kept updated on my order & received it within 48hrs. Great staff at this store polite & helpful. ***** rating from me all round.

20 de junho de 2026
logótipo da Richer Sounds - Middlesbrough

Resposta da Richer Sounds - Middlesbrough

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Classificada 5 em 5 estrelas

Top Marks

Once again an excellent service from Richer Sounds. Good advice, helpful and delivered on time. Will always use Richer Sounds when I can.

18 de junho de 2026
logótipo da Richer Sounds - Middlesbrough

Resposta da Richer Sounds - Middlesbrough

Thank you for your wonderful feedback

Classificada 5 em 5 estrelas

Superb support throughout the…

Superb support throughout the transaction.
Further, the fact that you can trust the person stood in front of you to provide the facts you need is a massive plus.

19 de junho de 2026
logótipo da Richer Sounds - Middlesbrough

Resposta da Richer Sounds - Middlesbrough

Thanks for your kind review, we look forward to your next visit.

Classificada 5 em 5 estrelas

Great Customer Service with Shaun at the…

My experience with Shaun at the Middlesbrough branch of Richer Sounds was amazing.He was so friendly and very helpful..Nothing was too much trouble even though I was bombarding him with questions.
Thanks very much Shaun.
Your help was much appreciated

19 de junho de 2026
logótipo da Richer Sounds - Middlesbrough

Resposta da Richer Sounds - Middlesbrough

Thanks for your feedback, great to read you were happy with our service.

Classificada 5 em 5 estrelas

Customer service

Customer service. I had queries about speaker brackets seen online. I got through to Paul at Middlesbrough branch who suggested a product and checked they would fit my speakers from
eBay. I forgot to order cable so rang back and he got some similar to my existing Cambridge Audio and added to the order. All arrived together.

18 de junho de 2026
logótipo da Richer Sounds - Middlesbrough

Resposta da Richer Sounds - Middlesbrough

Thank you for your wonderful feedback

Classificada 5 em 5 estrelas

Always great to deal with Richer…

Always great to deal with Richer Sounds. I always search their shops first for HiFi & TV,
Great for advice and demonstrations.
Competitive prices.

18 de junho de 2026
logótipo da Richer Sounds - Middlesbrough

Resposta da Richer Sounds - Middlesbrough

Thank you for your 5 star review!

Classificada 5 em 5 estrelas

Great Service, Great Price. Highly Recommend

An issue with the website not processing a discount led me to call to place my order. With the offer honoured, my delivery came within 4 days. Perfect. However the smallest item arrived damaged, no questions replacement sent straight out. Double perfect. Service, speed and the best price on a great product

16 de junho de 2026
logótipo da Richer Sounds - Middlesbrough

Resposta da Richer Sounds - Middlesbrough

Thank you for your 5 star review, it’s lovely to read your comments.

Classificada 5 em 5 estrelas

Excellent

Excellent, cheers, thankyou

8 de junho de 2026
logótipo da Richer Sounds - Middlesbrough

Resposta da Richer Sounds - Middlesbrough

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Classificada 5 em 5 estrelas

LG OLED55C56LB

Purchased in Middlesbrough Store on Thursday got my receipt & 6 year guarantee no having to register on line like some other retailers.
Tv was delivered a few days later and Shaun gave me better price than anywhere else online could not ask for better service

11 de junho de 2026
logótipo da Richer Sounds - Middlesbrough

Resposta da Richer Sounds - Middlesbrough

Thanks for your great feedback and for supporting local business.

Classificada 5 em 5 estrelas

Ordered on Sunday delivered on Monday minday

Went on Sunday to Richer Sounds in Middlesbrough to see about a new subwoofer. Paul the store manager couldn't have been more helpful. He advised on the one I wanted, gave me a great price with free delivery and although it was ordered Sunday we got it on Monday! What fantastic service and and an awesome experience. Thank you. Will definitely go again if we need anything else, even parking outside the front, what more could you ask for.

14 de junho de 2026
Opinião espontânea
logótipo da Richer Sounds - Middlesbrough

Resposta da Richer Sounds - Middlesbrough

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Classificada 5 em 5 estrelas

Excellent shopping experience

Excellent shopping experience
Dave the Technical Sales Advisor , gave me expert advice. RS had the products I was searching for , and gave speedy delivery
Great service.

7 de junho de 2026
logótipo da Richer Sounds - Middlesbrough

Resposta da Richer Sounds - Middlesbrough

Thank you for your 5 star review, it’s lovely to read your comments.

Classificada 5 em 5 estrelas

Come on Boro

Always a pleasure to shop in the Middlesbrough store. Great advice and very helpful all round. Well played thanks

9 de junho de 2026
logótipo da Richer Sounds - Middlesbrough

Resposta da Richer Sounds - Middlesbrough

Thanks for your great feedback and for supporting local business.

Classificada 5 em 5 estrelas

Brilliant service from Shaun in…

Brilliant service from Shaun in Middlesbrough. Patiently helped me with getting the right set up for me. Really happy with the price and the system. Loving my return to HiFi.

30 de maio de 2026
logótipo da Richer Sounds - Middlesbrough

Resposta da Richer Sounds - Middlesbrough

Thank you for your 5 star review!

Classificada 5 em 5 estrelas

Unpushy

Unpushy. knowledgeable, and very user friendly. I have used Richer Sounds for over 10 years, and I would never go anywhere else.

6 de junho de 2026
logótipo da Richer Sounds - Middlesbrough

Resposta da Richer Sounds - Middlesbrough

Thanks for your 5 star review, we look forward to seeing you again next time

Classificada 5 em 5 estrelas

I've been a fan and customer for…

I've been a fan and customer for decades. I contacted the store by phone was given guidance on selecting a new TV. I called into Middlesbrough on a Saturday, my new TV was delivered the following Monday. Excellent service from staff and speedy delivery.

6 de junho de 2026
logótipo da Richer Sounds - Middlesbrough

Resposta da Richer Sounds - Middlesbrough

Thanks for your great feedback and for supporting local business.

Classificada 5 em 5 estrelas

Excellent advice and a trial run facilitated the right purchase for me.

I had a rough idea what i wanted, but I wasn't 100% sure. I emailed my local shop and Stu replied, helping me with my queries back and forth- he then ordered in the item I was looking to buy to have a look and listen to (a Fiio DM15).
It was there within a day or two, and I was left to try the gear in their listening room- no hassle, no sale pushiness or pressure- just sound advice and help when asked for.
Sure enough, I was impressed with it and was helped with the purchase, even having a VIP discount applied for me though id forgotten about being signed up for it - very helpful indeed.
At the till we were talking about MP3 players and the chaps mentioned a snowsky player they had been impressed with; it was on offer and I picked one up for my wife. Again, there was no sales push, just people who're interested in audio chatting about audio, and in the process, letting the products sell themselves.
I will always buy from RS if they stock what I'm after. Having their local knowledge and facilities allowed me to decide on what I wanted and test it with my own cd's and headphones. They allowed the making of this purchase to be well informed, tested, and right for me. 10/10

5 de junho de 2026
logótipo da Richer Sounds - Middlesbrough

Resposta da Richer Sounds - Middlesbrough

Thanks for your 5 star review, we look forward to seeing you again next time

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