Great service as always. Questions answered quickly and honestly by a "real" knowledgeable human being, very fast tracked delivery (if needed) with one hour delivery window. Excellent value. Easy te... Ver mais
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Leia as opiniões dos outros
Excellent service from start to finish. The staff were friendly, knowledgeable and very helpful, answering all my questions and helping me choose the right Denon amplifier. Everything went smoothly, a... Ver mais
A empresa respondeu
Upgrading my turntable. Staff are friendly and very knowledgeable and appear dedicated to ensuring that you select the solution that is best for you. There is no hard sell and they do not try and... Ver mais
A empresa respondeu
We dealt with Paddy at the Oxford Store. Good advice on OLED type 4HD TVs, purchased a 42" LG. Prompt delivery and returning our dead TV for recycling, and the packaging for the new one was very e... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Informações de contacto
1 West Way, Botley Road, OX2 0JB, Botley Road, Reino Unido
- 0333 900 0052
5,0
Excelente
2 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
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Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Extremely helpful!
29 de janeiro de 2026
Resposta da Richer Sounds - Oxford
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
upheld the price promise and even beat…
upheld the price promise and even beat by a decent amount staff were excellent and quick to respond with great communication
27 de janeiro de 2026
Resposta da Richer Sounds - Oxford
Thanks for your 5 star review, we look forward to seeing you again next time
The staff are knowledgeable and helpful…
The staff are knowledgeable and helpful , they allowed me to take time in choosing the right set up .
23 de janeiro de 2026
Resposta da Richer Sounds - Oxford
Thank you for your 5 star review, it’s lovely to read your comments.
Good communications and service.
I have not tried the product yet, but purchasing required some research by Richer Sounds and this was all done quickly and efficiently
22 de janeiro de 2026
Resposta da Richer Sounds - Oxford
Thanks for your kind review, we look forward to your next visit.
Excellent help and advice from Kaz
Excellent help and advice from Kaz. We're delighted with the new LG OLED TV he recommended. Fast delivery and excellent price, many thanks.
19 de janeiro de 2026
Resposta da Richer Sounds - Oxford
Thank you for your 5 star review, it’s lovely to read your comments.
Absolutely Stars
Absolutely Stars, great communication, advice to choose, staff very educated about electronics.
five stars, thank God we still have those normal shops which knows, what they selling.
20 de janeiro de 2026
Resposta da Richer Sounds - Oxford
Thanks for your feedback, great to read you were happy with our service.
Great purchase, great price and great staff
Made to feel very welcomed and staff very knowledgeable and helpful
Had issues connecting the equipment rang the store who were very helpful and helped to solve the issue, we are now very happy with our purchase and Richer Sounds
19 de janeiro de 2026
Resposta da Richer Sounds - Oxford
Thanks for your 5 star review, we look forward to seeing you again next time
One Argon Audio turntable later!
One Argon Audio turntable later!
Excellent advice in the Oxford shop, plus a competitive price and a short delivery time made it an obvious decision.
5 de setembro de 2025
Great customer service
Great customer service. Really professional and helpful.
15 de janeiro de 2026
It's always a positive experience…
It's always a positive experience dealing with Richer Sounds. Ash at the Oxford branch was very helpful and patient. I will definitely shop at RS in the future.
Happy customer
13 de janeiro de 2026
Resposta da Richer Sounds - Oxford
Thanks for your feedback, great to read you were happy with our service.
Very helpful guidance and advice
Very helpful guidance and advice. Listened to our requirements and came up with solutions. Overall a pleasant experience.
11 de janeiro de 2026
Did click and collect from my local RS
Did click and collect from my local RS. I didn’t realise what they mean is Click and wait and collect. Ordered Friday and had to take time off work on Monday to collect it - they should make it clear that you can’t collect immediately unlike most click and collect retailers. A shame as I wanted to support them rather than order off Amazon but not sure I would again
11 de janeiro de 2026
Resposta da Richer Sounds - Oxford
Dear Mr Grain,
Thank you for your feedback although I was sorry of course that you were not completely satisfied following making a purchase. Products bought via our click and collect service are always available at the store selected by the next working day if not sooner, if the line is out of stock then we will deliver it via courier of course without affecting the promised time frame.
We have done our best to make this as clear as possible in the delivery information section of our website, at the basket stage, and in the documentation customers are sent immediately post purchase but I'm sorry for whatever reason you missed this. I will of course review all of these contact points to see where improvements can be made.
Of course if I can be of any more help to you do get in touch directly.
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Resposta da Richer Sounds - Oxford
Thank you for your 5 star review!
Superb Customer Focus at Richer Sounds Oxford
The outstanding customer focus of Paddy & Matt who went that extra mile to order in an Enyo 15th set up a system for me to listen to & ensure that I left with what I wanted.
Thus ensuring I will remain a Richer Sounds customer.
9 de janeiro de 2026
Resposta da Richer Sounds - Oxford
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Knowledgeable staff who are also god at…
Knowledgeable staff who are also god at listening!
8 de janeiro de 2026
Resposta da Richer Sounds - Oxford
Thank you for your 5 star review!
Great all round
Service is fantastic, staff are knowledgable, passionate and totally honest & prices are absolutely competitive.
9 de janeiro de 2026
Resposta da Richer Sounds - Oxford
Thanks for your great feedback and for supporting local business.
Resposta da Richer Sounds - Oxford
Thank you for your wonderful feedback
It is great dealing with helpful knowledeable people
It is great dealing with knowledeable people who understand high quality audio visual equipment. Whether speaking to them face to face or on the telephone they were always happy to help.
8 de janeiro de 2026
Resposta da Richer Sounds - Oxford
Thank you for your 5 star review!
Great service with knowledgeable staff…
Great service with knowledgeable staff and very accommodating , will certainly keep using them
4 de janeiro de 2026
Resposta da Richer Sounds - Oxford
Thanks for your great feedback and for supporting local business.
Damian provided excellent advice and…
Damian provided excellent advice and put me in touch with Joe who did a great job installing the TV and amp. Thanks
3 de janeiro de 2026
Resposta da Richer Sounds - Oxford
Thank you for your wonderful feedback
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