Richer Sounds - Plymouth Opiniões 

2327
•
TrustScore: 5 em 5

4,9

87-89 Exeter Street, PL4 0AH Plymouth, GB

•

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Well, firstly, Richer Sounds is the go to when buying anything that can’t be understood by old people. The staff there are always so patient and don’t make you feel as though you are a dim-wit simpl... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I have always shopped at Richer Sounds for my AV kit, so when it was time to replace our OLED TV this year, this was the first place that I looked. As always - the best selection of the latest mo... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I have been going to Richer Sounds for so many years, bought everything from headphones to AV receivers and always fantastic staff Always very helpful doesn't matter what question it is they always... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I was not sure what cartridge to buy to fit our Denon turntable. Jay took time to explain what was available and how they would sound. On his advice I purchased 2 Ortofon Blue ( one was a gift). We ar... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Hi-fi
  2. também em
  3. Loja de dispositivos electrónicos
  4. Loja de televisões

Escrito pela empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informações de contacto

4,9

Excelente

TrustScore: 5 em 5

2 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

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4,9

Todas as opiniões

(2327)

24 593 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Polite, helpful, informed staff.

Polite, well informed, friendly, helpful staff who clearly enjoy their work. Competitively priced quality product making this store my one stop shop for my AV requirements. Only suggestion for the future is more predictive training as they can”t guess what I need when I walk in 100% of the time.

17 de junho de 2026
logótipo da Richer Sounds - Plymouth

Resposta da Richer Sounds - Plymouth

Thanks for your 5 star review, we look forward to seeing you again next time

Classificada 5 em 5 estrelas

Happy customer

Speedy response to enquiries regarding the TV I purchased.
Genuine price matching.

15 de junho de 2026
logótipo da Richer Sounds - Plymouth

Resposta da Richer Sounds - Plymouth

Thank you for your wonderful feedback

Classificada 5 em 5 estrelas

Great experience all round

Hi. I knew the product that I wanted. I went to the local store in Plymouth, The person I dealt with was efficient, not condescending and didn't try and upsell additional products.
It was refreshingly brief and professional experience that proved to me that your company deserves it's excellent reputation.
You also used an excellent delivery company; the men who delivered the product were also very professional.

12 de junho de 2026
logótipo da Richer Sounds - Plymouth

Resposta da Richer Sounds - Plymouth

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Classificada 5 em 5 estrelas

excellent all round transaction

excellent all round transaction. Spin clean ordered over the phone and thanks to very helpful staff member the purchase experience was faultless. Item arrived on time and handled respectfully. Very pleased , highly recommended - many thanks.

2 de junho de 2026
logótipo da Richer Sounds - Plymouth

Resposta da Richer Sounds - Plymouth

Thank you for your 5 star review!

Classificada 5 em 5 estrelas

In store purchase.

Josh was fab, really helpful and knowledgable and approachable … thank you . The product is amazing … I love it.

9 de junho de 2026
logótipo da Richer Sounds - Plymouth

Resposta da Richer Sounds - Plymouth

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Classificada 5 em 5 estrelas

Very quick and favourable resolution of issue.

I was sent an earlier version of the product I ordered (mojo2 2025 rather than the 2026 version). The spec was different. The branch manager quickly offered a discount that was acceptable. I’m very happy with my purchase.

9 de junho de 2026
logótipo da Richer Sounds - Plymouth

Resposta da Richer Sounds - Plymouth

Thanks for your feedback, great to read you were happy with our service.

Classificada 5 em 5 estrelas

We went in to our local Richer Sounds

We went in to our local Richer Sounds here in Plymouth to take a look at the Sonos ER 100 smart speaker. We were expertly assisted and given plenty of space and time to consider before making a choice without any sense of pressure to make a decision or a purchase.
For these reasons and because the speaker impressed us, we went ahead and bought one.

9 de junho de 2026
logótipo da Richer Sounds - Plymouth

Resposta da Richer Sounds - Plymouth

Thank you for your 5 star review!

Classificada 3 em 5 estrelas

90% good

The whole buying process was the usual high standard that i have experienced with Richer Sounds. My issue is that i cant get the item to work as i'd hoped. I am trying to source other bits of kit to allow the item to oparate.

8 de junho de 2026
logótipo da Richer Sounds - Plymouth

Resposta da Richer Sounds - Plymouth

Thanks for leaving us a review, whilst I'm really pleased the store experience was to our usual high standards I'm sorry that you're having problems with the new purchase of course.

I will arrange for our customer service team to get in touch and help resolve this, if I can be of any more help in the meantime do get in touch..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Classificada 5 em 5 estrelas

Great customer service

Your customer service has always been great.
The staff are quite knowledgable and always helpful.
Ive been buying TV, stereos, speakers, sound bars, subs, etc from you for over 3 decades now and long may it continue.
Your pricing is always good and so is your delivary service.

3 de junho de 2026
logótipo da Richer Sounds - Plymouth

Resposta da Richer Sounds - Plymouth

Thank you for your wonderful feedback

Classificada 5 em 5 estrelas

Second LG tv from Richer Sounds

Second LG tv from Richer Sounds, great knowlegeable service, pleasure from start to receipt

3 de junho de 2026
logótipo da Richer Sounds - Plymouth

Resposta da Richer Sounds - Plymouth

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Classificada 5 em 5 estrelas

Richer Sounds raise the bar…

Yet again Richer Sounds raise the bar in retail standards. Exceptional customer service, value, advice, delivery.
Faultless in every respect.
Can't wait to need something they sell again - it's a joy to shop there, at the shop or online, I will never be persuaded to buy anything I can buy from them from one of the faceless retail giants
*SUPPORT YOUR LOCAL RICHER SOUNDS!*

1 de junho de 2026
Opinião espontânea
logótipo da Richer Sounds - Plymouth

Resposta da Richer Sounds - Plymouth

Thanks for your 5 star review, we look forward to seeing you again next time

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