Richer Sounds - Southampton Opiniões 

2658
TrustScore: 5 em 5

4,9

77 London Road, SO15 2AA Southampton, GB


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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Been buying TV`s and sound equipment from Richer Sounds in Southampton for over 25 years now - never go anywhere else. Always great service, prices and above all product knowledge on each of the prod... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Being able to speak with the staff is always a delight, knowing their deep insight and advice on what to get/what not to get. I remember Rob showed me one of the rooms that had some high end streamer... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I reserved a Denon tuner/cd player, M41-DAB, which was listed as a clearance item. The response from the Southampton store was quick and I was phoned the next morning and told about the condition of t... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Prompt and very helpful service from staff. Ordered 2 Pure Dab+ Radios on Sunday via normal, not paid for, delivery and they arrived by DPD on the following day!! I have always found Richer Sounds in... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Hi-fi
  2. Loja de dispositivos electrónicos
  3. Loja de televisões

Escrito pela empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informações de contacto

4,9

Excelente

TrustScore: 5 em 5

3 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

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4,9

Todas as opiniões

(2658)

25 159 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Helpful as ever

Helpful as ever. Delighted with my headphones as recommended by the Southampton branch and importantly within my budget.

24 de junho de 2026
logótipo da Richer Sounds - Southampton

Resposta da Richer Sounds - Southampton

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Classificada 5 em 5 estrelas

Excellent service

Paul, I couldn’t give higher praise, thank you so much for your help in not only assisting me with purchasing a new turntable but going out of your way to help when I later discovered I needed a new receiver as well.
An expensive Fathers Day made easy and pain free.
Fabulous product knowledge and first class customer service. Greatly appreciated.
Sounds amazing too! 😎😁🎶🎶

21 de junho de 2026
logótipo da Richer Sounds - Southampton

Resposta da Richer Sounds - Southampton

Thank you for your wonderful feedback

Classificada 5 em 5 estrelas

Great interaction with staff

Great interaction with staff member. Knew their stuff and was very engaging.

22 de junho de 2026
logótipo da Richer Sounds - Southampton

Resposta da Richer Sounds - Southampton

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Classificada 5 em 5 estrelas

I have been purchasing my audio…

I have been purchasing my audio equipment from Richer Sounds for some years now and quite honestly I don't feel the need to go anywhere else. The combination of informative web site,stores with knowledgeable staff and keen pricing is exactly what I require.

18 de junho de 2026
logótipo da Richer Sounds - Southampton

Resposta da Richer Sounds - Southampton

Thank you for your 5 star review!

Classificada 5 em 5 estrelas

Excellent customer service

Excellent customer service. Southampton branch

18 de junho de 2026
logótipo da Richer Sounds - Southampton

Resposta da Richer Sounds - Southampton

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Classificada 5 em 5 estrelas

Outstanding service from Richer Sounds Southampton

I am not really one for leaving reviews. However, I have recently made a purchase from Richer Sounds in Southampton.
The items I purchased I was very unsure about. I mean it's all new technology to me.
However the purson I spoke to (Marc) was absolutely outstanding in every way.
Explained everything to me in a way I could understand. He was nothing short brilliant.

I live on the isle of Wight, we do not a dedicated Hi-Fi store here, so Richer Sounds in Southampton was my store.

Anyone thinking of upgrading or just buying a new piece of kit you must go to Richer Sounds in Southampton. You will not be disappointed.

Thank you again Marc.

22 de junho de 2026
Opinião espontânea
logótipo da Richer Sounds - Southampton

Resposta da Richer Sounds - Southampton

Thank you for your 5 star review!

Classificada 4 em 5 estrelas

poor sound from pickup cartridge.

The pickup cartridge produced a distorted sound and I replaced it with another I already had which improved the sound. This was not easy as the head is not removable.

12 de junho de 2026
logótipo da Richer Sounds - Southampton

Resposta da Richer Sounds - Southampton

Thank you for your feedback, I'm sorry of course that you experienced issues with the cartridge from your new purchase. Whilst I appreciate you have resolved the issue yourself, should you wish to discuss this further please do get in touch..

seniorcomplaintsteam@richersounds.com

Many thanks

Tom Griffiths
Head of Customer Experience
Richer Sounds

Classificada 5 em 5 estrelas

Great service.

Purchased a CD player from Richer Southampton.
Top customer service.

11 de junho de 2026
logótipo da Richer Sounds - Southampton

Resposta da Richer Sounds - Southampton

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Classificada 5 em 5 estrelas

Very easy to order

Very easy to order, and the bonus was U actually was able to talk to someone.

11 de junho de 2026
logótipo da Richer Sounds - Southampton

Resposta da Richer Sounds - Southampton

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Classificada 5 em 5 estrelas

Bought a second budget DVD player for…

Bought a second budget DVD player for another room as we were so pleased with the first. The local branch actually called you when the item arrives for collection. Top service as always.

10 de junho de 2026
logótipo da Richer Sounds - Southampton

Resposta da Richer Sounds - Southampton

Thank you for your 5 star review!

Classificada 5 em 5 estrelas

Great service from Southampton

Great service from Southampton. I walked in thinking of buying one amp and walk out with another the Taga Harmony. Really appreciated the advice and service from Marc and it's a great piece of kit. I might have to look at speakers next...

8 de junho de 2026
logótipo da Richer Sounds - Southampton

Resposta da Richer Sounds - Southampton

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Classificada 5 em 5 estrelas

Your staff were very polite and…

Your staff were very polite and efficient

7 de junho de 2026
logótipo da Richer Sounds - Southampton

Resposta da Richer Sounds - Southampton

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Classificada 5 em 5 estrelas

Great product

Great product, great price and great service!

5 de junho de 2026
logótipo da Richer Sounds - Southampton

Resposta da Richer Sounds - Southampton

Thank you for your wonderful feedback

Classificada 5 em 5 estrelas

Very satisfied customer experience

I pre-ordered a new Samsung television order online but arranged to collect it from my local store in Southampton. Whilst the television took longer to reach their warehouse from Samsung than I was told I appreciate that this was outside of Richer Sounds control. I was contacted when it was ready to collect and was very happy with the friendliness and professionalism of the staff, particularly James, when I arrived to pick it up. He also helped carry it to my car and paid my car parking fee immediately without question. Overall an excellent customer experience and I am happy to have signed up as a VIP member.

4 de junho de 2026
logótipo da Richer Sounds - Southampton

Resposta da Richer Sounds - Southampton

Thanks for your kind review, we look forward to your next visit.

Classificada 5 em 5 estrelas

Service at its Very Best from Richer Sounds

What a fantastic buying experience from Richer Sounds, Southampton store. Expertise, customer friendly and genuine intent to satisfy the couple of questions I had, prior to making the purchase. I received my delivery next day and am absolutely thrilled with the Denon mini Hi-Fi and Fyne Audio speakers. Kudos to Paul who couldn't have been more helpful. Good old fashioned customer service at its very best.

1 de junho de 2026
logótipo da Richer Sounds - Southampton

Resposta da Richer Sounds - Southampton

Thank you for your wonderful feedback

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