Richer Sounds - Southampton Opiniões 

2702
•
TrustScore: 5 em 5

4,9

77 London Road, SO15 2AA Southampton, GB

•

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I’ve purchased at least three high-end items from Rich Sounds and never have once been pressured into making a decision that day. Always give them plenty of advice and on many occasions, Ethan had the... Ver mais

Classificada 5 em 5 estrelas

Excellent range of gear is available in this Southampton branch with staff, led by a brilliant manager (Rob), having the expertise to ensure that you get the system (or part) that you require. The 'S... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I bought an expensive Arcam A15+ amplifier after over a year of research. I was shocked to unbox it and find it was VERY comprehensively faulty. The staff at Richer Sounds were very sympathetic an... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Love this company. They make it easy to speak to someone on the phone who can give you straightforward informed advice. No pressure tactics, just a nice conversation and recommendations. This makes... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Hi-fi
  2. também em
  3. Loja de dispositivos electrónicos
  4. Loja de televisões

Escrito pela empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informações de contacto

4,9

Excelente

TrustScore: 5 em 5

3 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,9

Todas as opiniões

(2702)

24 662 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Great product

Great product, great price and great service!

5 de junho de 2026
logótipo da Richer Sounds - Southampton

Resposta da Richer Sounds - Southampton

Thank you for your wonderful feedback

Classificada 5 em 5 estrelas

Very satisfied customer experience

I pre-ordered a new Samsung television order online but arranged to collect it from my local store in Southampton. Whilst the television took longer to reach their warehouse from Samsung than I was told I appreciate that this was outside of Richer Sounds control. I was contacted when it was ready to collect and was very happy with the friendliness and professionalism of the staff, particularly James, when I arrived to pick it up. He also helped carry it to my car and paid my car parking fee immediately without question. Overall an excellent customer experience and I am happy to have signed up as a VIP member.

4 de junho de 2026
logótipo da Richer Sounds - Southampton

Resposta da Richer Sounds - Southampton

Thanks for your kind review, we look forward to your next visit.

Classificada 5 em 5 estrelas

Service at its Very Best from Richer Sounds

What a fantastic buying experience from Richer Sounds, Southampton store. Expertise, customer friendly and genuine intent to satisfy the couple of questions I had, prior to making the purchase. I received my delivery next day and am absolutely thrilled with the Denon mini Hi-Fi and Fyne Audio speakers. Kudos to Paul who couldn't have been more helpful. Good old fashioned customer service at its very best.

1 de junho de 2026
logótipo da Richer Sounds - Southampton

Resposta da Richer Sounds - Southampton

Thank you for your wonderful feedback

Classificada 5 em 5 estrelas

Helpful

Quick, efficient service
Friendly, helpful staff

31 de maio de 2026
logótipo da Richer Sounds - Southampton

Resposta da Richer Sounds - Southampton

Thank you for your wonderful feedback

Classificada 5 em 5 estrelas

Great Place, Amazing Staff

I was helped by Tom and Rob today - they steered me towards buying quality speakers I am very happy with. Very friendly, amazing customer service. Without their help I would have bought something I would have been less happy with. I will definitely buy from them over ordering online whenever possible.

6 de junho de 2026
Opinião espontânea
logótipo da Richer Sounds - Southampton

Resposta da Richer Sounds - Southampton

Thanks for your 5 star review, we look forward to seeing you again next time

Classificada 5 em 5 estrelas

TV purchase made easy.

Helpful, knowledgeable staff with good products available in stock.
Great delivery service included in the very competitive price.

29 de maio de 2026
logótipo da Richer Sounds - Southampton

Resposta da Richer Sounds - Southampton

Thank you for your 5 star review, it’s lovely to read your comments.

Classificada 5 em 5 estrelas

Richers at Southampton look after their customers …

Richers at Southampton helpfully explained how my delivery to the Isle of Wight was going to be managed and what would happen when.
Unfortunately the item was slightly damaged in transit but my options were helpful and they sorted things out for me.
Staff were friendly over the phone and I had a good experience, no hesitation in buying from them again.

29 de maio de 2026
logótipo da Richer Sounds - Southampton

Resposta da Richer Sounds - Southampton

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Classificada 5 em 5 estrelas

Excellent service.

I visited the branch in Southampton to collect a portable cd player. The staff where excellent in helping me sort out the Bluetooth connection, unfortunately it did not work, so I was given a full refund of my payment.

28 de maio de 2026
logótipo da Richer Sounds - Southampton

Resposta da Richer Sounds - Southampton

Thank you for your 5 star review, it’s lovely to read your comments.

Classificada 4 em 5 estrelas

The member of staff was knowledgeable…

The member of staff was knowledgeable and helpful it made choosing the right items easy and straightforward, very happy with the whole experience including the promotion delivery

27 de maio de 2026
logótipo da Richer Sounds - Southampton

Resposta da Richer Sounds - Southampton

Thanks so much for letting us know that the team were able to make things easy and that you were happy with your overall experience.

If there’s anything more we could have done to earn that fifth star, we’d really appreciate the feedback. And if we can help further at any stage, please get in touch..

seniorcomplaintsteam@richersounds.com

Many thanks
The Richer Sounds team

Classificada 5 em 5 estrelas

Excellent service from the initial…

Excellent service from the initial telephone conversation with Tom in the Southampton branch, through to collection in store when Rob kindly allowed me to unbox and check the DVD functionality before I left.

2 de junho de 2026
Opinião espontânea
logótipo da Richer Sounds - Southampton

Resposta da Richer Sounds - Southampton

Thanks for your kind review, we look forward to your next visit.

Classificada 4 em 5 estrelas

I didn't want to go into the store as…

I didn't want to go into the store as there was a special promo that would end that eve, However, there was lots of useful info about the product online!! So jumped at the chance to buy the turntable. I was kept informed re delivery which thankfully was Royal Mail so no issues there. All in all very happy with my experience.

26 de maio de 2026
logótipo da Richer Sounds - Southampton

Resposta da Richer Sounds - Southampton

Thanks for taking the time to leave your review. It’s great to hear the online information helped you choose the right turntable and that delivery went smoothly with clear updates.

We really appreciate your feedback and hope you enjoy your new purchase.

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Classificada 5 em 5 estrelas

Super speedy and helpful service (every time)

Super speedy and helpful service - called the sales team, explained what I needed & the budget - they quickly had links for me to check, picked the device that was the perfect fit for the requirement, ordered and delivered quickly.

The focus was very much on what I wanted, not on an upsell and Richer Sounds are a Company I use and trust because it feels like a personal purchase adventure, not a sales pitch.

5 de março de 2026
logótipo da Richer Sounds - Southampton

Resposta da Richer Sounds - Southampton

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Classificada 5 em 5 estrelas

Marantz CD60

My click and collect order was available at the branch in less than 24 hours. Staff were friendly and helpful. The product was exactly as advertised.

22 de maio de 2026
logótipo da Richer Sounds - Southampton

Resposta da Richer Sounds - Southampton

Thanks for your feedback, great to read you were happy with our service.

Classificada 5 em 5 estrelas

Great service and support

Purchased some KEF speakers with the help of Ben and his colleagues at the Southampton store. Ben arranged an in-store demo and made the whole process super easy. His colleagues were also kind enough to help me load the speakers into the boot of my car. Very good service all round.

23 de maio de 2026
Opinião espontânea
logótipo da Richer Sounds - Southampton

Resposta da Richer Sounds - Southampton

Thanks for your great feedback and for supporting local business.

Classificada 5 em 5 estrelas

I found the information I required on…

I found the information I required on your website and ordered the pvr click and collect. In store service was polite, efficient and friendly, giving me additional information regarding this new model, just been updated following some glitches with the previous model. The excellent service came as no surprise, my husband and I have been customers of yours since 1986 and my father since before then. We would happily recommend Richer Sounds to anyone.

21 de maio de 2026
logótipo da Richer Sounds - Southampton

Resposta da Richer Sounds - Southampton

Thanks for your 5 star review, we look forward to seeing you again next time

Classificada 5 em 5 estrelas

Great service when visiting the…

Great service when visiting the Southampton branch. Ben was very nice and helpful.

21 de maio de 2026
logótipo da Richer Sounds - Southampton

Resposta da Richer Sounds - Southampton

Thanks for your kind review, we look forward to your next visit.

Classificada 5 em 5 estrelas

Great website with honest opinion and…

Great website with honest opinion and reviews. Everything competitively priced as far as I could see. The tv I bought was absolutely update date current technology and from I could find , wasn’t stocked anywhere else. Impressive. Seamless transaction, ready to collect store next day. Thanks loads.

19 de maio de 2026
logótipo da Richer Sounds - Southampton

Resposta da Richer Sounds - Southampton

Thanks for your great feedback and for supporting local business.

Classificada 5 em 5 estrelas

Great purchase from Richer Sounds

Great purchase from Richer Sounds. James was very efficient and courteous.
Very good experience from start to finish.

15 de maio de 2026
logótipo da Richer Sounds - Southampton

Resposta da Richer Sounds - Southampton

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Classificada 5 em 5 estrelas

super friendly staff

super friendly staff, lovely service, and perfect product! Thank you!

16 de maio de 2026
logótipo da Richer Sounds - Southampton

Resposta da Richer Sounds - Southampton

Thank you for your 5 star review, it’s lovely to read your comments.

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais