I’ve purchased at least three high-end items from Rich Sounds and never have once been pressured into making a decision that day. Always give them plenty of advice and on many occasions, Ethan had the... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Excellent range of gear is available in this Southampton branch with staff, led by a brilliant manager (Rob), having the expertise to ensure that you get the system (or part) that you require. The 'S... Ver mais
A empresa respondeu
I bought an expensive Arcam A15+ amplifier after over a year of research. I was shocked to unbox it and find it was VERY comprehensively faulty. The staff at Richer Sounds were very sympathetic an... Ver mais
A empresa respondeu
Love this company. They make it easy to speak to someone on the phone who can give you straightforward informed advice. No pressure tactics, just a nice conversation and recommendations. This makes... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Informações de contacto
77 London Road, SO15 2AA, Southampton, Reino Unido
- 0333 900 0036
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Staff are knowledgeable offering best options
Staff are very helpful and knowledgeable, offering best options, prices and any promotions going.

Resposta da Richer Sounds - Southampton

Resposta da Richer Sounds - Southampton
Very satisfied customer experience
I pre-ordered a new Samsung television order online but arranged to collect it from my local store in Southampton. Whilst the television took longer to reach their warehouse from Samsung than I was told I appreciate that this was outside of Richer Sounds control. I was contacted when it was ready to collect and was very happy with the friendliness and professionalism of the staff, particularly James, when I arrived to pick it up. He also helped carry it to my car and paid my car parking fee immediately without question. Overall an excellent customer experience and I am happy to have signed up as a VIP member.

Resposta da Richer Sounds - Southampton
Service at its Very Best from Richer Sounds
What a fantastic buying experience from Richer Sounds, Southampton store. Expertise, customer friendly and genuine intent to satisfy the couple of questions I had, prior to making the purchase. I received my delivery next day and am absolutely thrilled with the Denon mini Hi-Fi and Fyne Audio speakers. Kudos to Paul who couldn't have been more helpful. Good old fashioned customer service at its very best.

Resposta da Richer Sounds - Southampton

Resposta da Richer Sounds - Southampton
Great Place, Amazing Staff
I was helped by Tom and Rob today - they steered me towards buying quality speakers I am very happy with. Very friendly, amazing customer service. Without their help I would have bought something I would have been less happy with. I will definitely buy from them over ordering online whenever possible.

Resposta da Richer Sounds - Southampton
TV purchase made easy.
Helpful, knowledgeable staff with good products available in stock.
Great delivery service included in the very competitive price.

Resposta da Richer Sounds - Southampton
Richers at Southampton look after their customers …
Richers at Southampton helpfully explained how my delivery to the Isle of Wight was going to be managed and what would happen when.
Unfortunately the item was slightly damaged in transit but my options were helpful and they sorted things out for me.
Staff were friendly over the phone and I had a good experience, no hesitation in buying from them again.

Resposta da Richer Sounds - Southampton
Excellent service.
I visited the branch in Southampton to collect a portable cd player. The staff where excellent in helping me sort out the Bluetooth connection, unfortunately it did not work, so I was given a full refund of my payment.

Resposta da Richer Sounds - Southampton
The member of staff was knowledgeable…
The member of staff was knowledgeable and helpful it made choosing the right items easy and straightforward, very happy with the whole experience including the promotion delivery

Resposta da Richer Sounds - Southampton
Excellent service from the initial…
Excellent service from the initial telephone conversation with Tom in the Southampton branch, through to collection in store when Rob kindly allowed me to unbox and check the DVD functionality before I left.

Resposta da Richer Sounds - Southampton
I didn't want to go into the store as…
I didn't want to go into the store as there was a special promo that would end that eve, However, there was lots of useful info about the product online!! So jumped at the chance to buy the turntable. I was kept informed re delivery which thankfully was Royal Mail so no issues there. All in all very happy with my experience.

Resposta da Richer Sounds - Southampton
Super speedy and helpful service (every time)
Super speedy and helpful service - called the sales team, explained what I needed & the budget - they quickly had links for me to check, picked the device that was the perfect fit for the requirement, ordered and delivered quickly.
The focus was very much on what I wanted, not on an upsell and Richer Sounds are a Company I use and trust because it feels like a personal purchase adventure, not a sales pitch.

Resposta da Richer Sounds - Southampton
Marantz CD60
My click and collect order was available at the branch in less than 24 hours. Staff were friendly and helpful. The product was exactly as advertised.

Resposta da Richer Sounds - Southampton
Great service and support
Purchased some KEF speakers with the help of Ben and his colleagues at the Southampton store. Ben arranged an in-store demo and made the whole process super easy. His colleagues were also kind enough to help me load the speakers into the boot of my car. Very good service all round.

Resposta da Richer Sounds - Southampton
I found the information I required on…
I found the information I required on your website and ordered the pvr click and collect. In store service was polite, efficient and friendly, giving me additional information regarding this new model, just been updated following some glitches with the previous model. The excellent service came as no surprise, my husband and I have been customers of yours since 1986 and my father since before then. We would happily recommend Richer Sounds to anyone.

Resposta da Richer Sounds - Southampton
Great service when visiting the…
Great service when visiting the Southampton branch. Ben was very nice and helpful.

Resposta da Richer Sounds - Southampton
Great website with honest opinion and…
Great website with honest opinion and reviews. Everything competitively priced as far as I could see. The tv I bought was absolutely update date current technology and from I could find , wasn’t stocked anywhere else. Impressive. Seamless transaction, ready to collect store next day. Thanks loads.

Resposta da Richer Sounds - Southampton
Great purchase from Richer Sounds
Great purchase from Richer Sounds. James was very efficient and courteous.
Very good experience from start to finish.

Resposta da Richer Sounds - Southampton
super friendly staff
super friendly staff, lovely service, and perfect product! Thank you!

Resposta da Richer Sounds - Southampton
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.







