Richer Sounds - Tunbridge Wells Opiniões 

1262
•
TrustScore: 5 em 5

4,9

18 St Johns Road, TN4 9NT Tunbridge Wells, GB

•

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I phoned up on the way to Richer Sounds Tunbridge Wells to order a tv, the chap I spoke to was very helpful, and said he would put a reserved sticker on it, I arrived 25 minutes later, room to park,... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I have always used Richer Sounds for years, going back to the old Sevenoaks branch days!! Always great service, knowledgeable staff who are incredibly helpful. Great prices, and many thanks to Ja... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Excellent advice and product as always. Thank you to Calum at Richer Sounds in Tunbridge Wells for advising on the two subs solution for my system. Sounds and looks fantastic.

A empresa respondeu

Classificada 5 em 5 estrelas

Joe was extremely knowledgeable about the products we were looking at and that made the final choice of TV much easier. I have bought from Richer Sounds since the time when the y only had one shop o... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Hi-fi
  2. também em
  3. Loja de dispositivos electrónicos
  4. Loja de televisões

Escrito pela empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informações de contacto

  • 18 St Johns Road, TN4 9NT, Tunbridge Wells, Reino Unido

  • 0333 900 0082

4,9

Excelente

TrustScore: 5 em 5

1 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,9

Todas as opiniões

(1262)

24 500 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

I phoned up on the way to Richer Sounds…

I phoned up on the way to Richer Sounds Tunbridge Wells to order a tv, the chap I spoke to was very helpful, and said he would put a reserved sticker on it, I arrived 25 minutes later, room to park, the tv was there waiting for me, great price, will definitely use this company again!
Charlie

6 de outubro de 2026
logótipo da Richer Sounds - Tunbridge Wells

Resposta da Richer Sounds - Tunbridge Wells

Thank you for your 5 star review!

Classificada 5 em 5 estrelas

Enjoyable Experience

It was a pleasure dealing with Joe, he was very helpful and of course knowledgeable on his products

4 de outubro de 2026
logótipo da Richer Sounds - Tunbridge Wells

Resposta da Richer Sounds - Tunbridge Wells

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Classificada 5 em 5 estrelas

Excellent advice and product as always

Excellent advice and product as always. Thank you to Calum at Richer Sounds in Tunbridge Wells for advising on the two subs solution for my system. Sounds and looks fantastic.

2 de outubro de 2026
logótipo da Richer Sounds - Tunbridge Wells

Resposta da Richer Sounds - Tunbridge Wells

Thanks for your 5 star review, we look forward to seeing you again next time

Classificada 5 em 5 estrelas

Don't go anywhere else!

I have always used Richer Sounds for years, going back to the old Sevenoaks branch days!!
Always great service, knowledgeable staff who are incredibly helpful.

Great prices, and many thanks to James for all his help.

2 de outubro de 2026
logótipo da Richer Sounds - Tunbridge Wells

Resposta da Richer Sounds - Tunbridge Wells

Thank you for your 5 star review, it’s lovely to read your comments.

Classificada 5 em 5 estrelas

Overall experience

Easy to order, prompt query resolution, slick collection. Thank you

29 de setembro de 2026
logótipo da Richer Sounds - Tunbridge Wells

Resposta da Richer Sounds - Tunbridge Wells

Thank you for your 5 star review, it’s lovely to read your comments.

Classificada 5 em 5 estrelas

Seamless

Everything was seamless, from speaking with Dean at the Tunbridge Wells store who guided me through the purchase, through to the efficient and friendly delivery.

28 de setembro de 2026
logótipo da Richer Sounds - Tunbridge Wells

Resposta da Richer Sounds - Tunbridge Wells

Thank you for your 5 star review, it’s lovely to read your comments.

Classificada 5 em 5 estrelas

Excellent Company to deal with.

Joe was extremely knowledgeable about the products we were looking at and that made the final choice of TV much easier.
I have bought from Richer Sounds since the time when the y only had one shop on London Bridge walk and they have been consistently excellent to deal with - and give good value!

19 de setembro de 2026
logótipo da Richer Sounds - Tunbridge Wells

Resposta da Richer Sounds - Tunbridge Wells

Thanks for your feedback, great to read you were happy with our service.

Classificada 4 em 5 estrelas

Tv is good big screen well packed

Tv is good big screen well packed
Would have got a 5 but the delivery what not good
Email say it was out
Time between at set time
NO phone call within the hour
Was home All day as I was ill
When it did turn up gentlemen very nice

19 de setembro de 2026
logótipo da Richer Sounds - Tunbridge Wells

Resposta da Richer Sounds - Tunbridge Wells

Thank you for your feedback and for taking the time to leave us a review.

We were pleased to read that you are happy with your new TV, but we do apologise for the delivery issue and will be sure to feed this back to our delivery partner.

We hope you enjoy your new TV!

Many thanks,

The Customer Experience team

Classificada 5 em 5 estrelas

Superb customer centric service

Superb customer centric service, with staff going above and beyond to help me source a particular item from their clearance catalog and shipping across the country. Included photos on demand, and working with on the courier requirements. Very happy with the item, price and experience. Thanks Dean!

15 de setembro de 2026
logótipo da Richer Sounds - Tunbridge Wells

Resposta da Richer Sounds - Tunbridge Wells

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Classificada 5 em 5 estrelas

What a team at Richer Sounds

What a team at Richer Sounds. Excellent knowledge explanation on products straight forward and more importantly they listen.
Thanks

14 de setembro de 2026
logótipo da Richer Sounds - Tunbridge Wells

Resposta da Richer Sounds - Tunbridge Wells

Thanks for your kind review, we look forward to your next visit.

Classificada 3 em 5 estrelas

Two sides of coin

Two sides of coin. Order contact and collection contact. Collection was fine although no-one rang me to confirm the Technic's decks had been delivered. They were at the back of the retail outlet on show. No big deal just a bit slow. Polite and professional and developed rapport. Interim Manager.

The order was ok although the Manager confused me saying the lower priced decks may have an audible hiss? I didnty pay more for the Technics because of that - the lead time was better than 8 weeks - which seemed excessive.

Polite point of contact. I just felt slightly concerned when I left after ordering. Different Store Manager who has now gone back down a level.

Could have been better as I spent a lot of money.

12 de setembro de 2026
logótipo da Richer Sounds - Tunbridge Wells

Resposta da Richer Sounds - Tunbridge Wells

Thank you for taking the time to leave a review and for choosing to make your purchase with us. I’m sorry that not all the aspects of the service you received were positive of course, including the collection, where you should have received a call to confirm, and the discussion around the products themselves.

Whilst I suspect the colleague was simply trying to explain some of the advantages of the Technics range, it sounds like a particular preference for these possibly came over a little too strongly and I will be sure to review this with the colleague concerned to ensure they learn from the feedback. We have experienced some stock availability issues with certain Technics lines recently and colleagues will always do their best to avoid the risk off overpromising, I am pleased that the product arrived much quicker than originally forecast of course.

In the meantime, our customer service team will arrange to follow up with you directly to check all is now well, and of course if I can be of any help to you do get in touch..

seniorcomplaintsteam@richersounds.com

Many thanks

Tom Griffiths
Head of Customer Experience
Richer Sounds

Classificada 5 em 5 estrelas

New CD player …

I have been A customer of Richard sounds for A number of years I have aways fond your starf very helpful This was no different So I am pleased with my purchase

10 de setembro de 2026
logótipo da Richer Sounds - Tunbridge Wells

Resposta da Richer Sounds - Tunbridge Wells

Thank you for your 5 star review, it’s lovely to read your comments.

Classificada 5 em 5 estrelas

Great staff

The best part is your helpful and knowledgable staff. I visit family from France and Richer Sounds transfer products to the Tumbridge Wells branch for me to collect. They have always met the deadline for collection even though I have tight windows.

10 de setembro de 2026
logótipo da Richer Sounds - Tunbridge Wells

Resposta da Richer Sounds - Tunbridge Wells

Thank you for your 5 star review!

Classificada 5 em 5 estrelas

phoned in the morning to confirm the…

phoned in the morning to confirm the unit was in stock. I arrived a couple of hours later and your salesman knew was I was talking about.
He asked about my my current set up and we had a chat about that

It was nice to have someone take an interest rather than just take my money!
I have recommended you to my (much younger)neighbor who is only now taking an interest in vinyl
records.The first time he saw one of mine he thought it was a big CD!
Anyway,I really enjoyed my visit even though it was a50 mile round trip.

10 de setembro de 2026
logótipo da Richer Sounds - Tunbridge Wells

Resposta da Richer Sounds - Tunbridge Wells

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Classificada 5 em 5 estrelas

Joe was really friendly and gave us a…

Joe was really friendly and gave us a good appraisal of the products on offer. we were very pleased with Richer Sounds, and the guarantee helps too. We are very happy with our new tv.

9 de setembro de 2026
logótipo da Richer Sounds - Tunbridge Wells

Resposta da Richer Sounds - Tunbridge Wells

Thanks for your kind review, we look forward to your next visit.

Classificada 5 em 5 estrelas

Television Sound

I was introduced to a Polk sound system by Dean of the Tunbridge Wells store of Richer Sounds (sound bar and woofer), and once collected and set up, found the new equipment transformed the sound of my Panasonic TV.
My main interest is in classical music, and with this equipment, meant I could hear far more detail in the balanced orchestral sound it was able to produce.
I felt the quality of the unhurried advice from Dean and his colleague was reassuring and helpful - they certainly know their products! I was equally delighted with the value for money as I had never heard of Polk before. A huge upgrade for my television viewing! Thank you.

7 de agosto de 2026
logótipo da Richer Sounds - Tunbridge Wells

Resposta da Richer Sounds - Tunbridge Wells

Thank you for your wonderful feedback

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