Richer Sounds - Tunbridge Wells Opiniões 

1234
TrustScore: 5 em 5

4,9

18 St Johns Road, TN4 9NT Tunbridge Wells, GB


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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

The team at Tunbridge wells are great ! Nice guys and most importantly knowledgeable and impartial advice given - I must have made over 6 purchases from that Branch. Thank you , I hope you are well... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

James at the Tunbridge Wells store customer service was impeccable. Great knowledge and just cared about his customer. Thank you, I will be returning.

A empresa respondeu

Classificada 5 em 5 estrelas

I have used Richer Sounds for a long time and in two different branches. The staff are always cheerful and welcoming. They are very knowledgeable about their products but in a manner that is open an... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I've made three major purchases now (£1.5K, £6K and now £2.6k across two different branches) with Ricker Sounds and its all been very easy. I like the offers and guarantees offered at RS, on this purc... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Hi-fi
  2. Loja de dispositivos electrónicos
  3. Loja de televisões

Escrito pela empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informações de contacto

  • 18 St Johns Road, TN4 9NT, Tunbridge Wells, Reino Unido

  • 0333 900 0082

4,9

Excelente

TrustScore: 5 em 5

1 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,9

Todas as opiniões

(1234)

25 159 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

I ordered a turntable through their…

I ordered a turntable through their website and I was able to pick it up the next day at my local store quick and easily.

17 de março de 2026
logótipo da Richer Sounds - Tunbridge Wells

Resposta da Richer Sounds - Tunbridge Wells

Thanks for your feedback, great to read you were happy with our service.

Classificada 5 em 5 estrelas

Great service from tunbridge wells…

Great service from tunbridge wells shop..exn100 went wronge replaced with another one within 48hours.also very helpfull staff

15 de março de 2026
logótipo da Richer Sounds - Tunbridge Wells

Resposta da Richer Sounds - Tunbridge Wells

Thanks for your 5 star review, we look forward to seeing you again next time

Classificada 5 em 5 estrelas

Amazing customer service

Amazing customer service - friendly and very knowledgeable - Thank you RS

14 de março de 2026
logótipo da Richer Sounds - Tunbridge Wells

Resposta da Richer Sounds - Tunbridge Wells

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Classificada 5 em 5 estrelas

All the staff were professional and…

All the staff were professional and polite
Gave me some feedback on my purchase so I was making a good choice
Walked out smiling

14 de março de 2026
logótipo da Richer Sounds - Tunbridge Wells

Resposta da Richer Sounds - Tunbridge Wells

Thank you for your 5 star review, it’s lovely to read your comments.

Classificada 5 em 5 estrelas

Awesome Experience …

I bought a 55 inch Panasonic TV from Richer Sounds in Tunbridge Wells. Although I was confident I had done due diligence on the TV I initially wished to purchase for a specific commercial purpose, a Samsung, Joe the manager gave me insite and good advice which turned my attention towards the Panasonic. He allowed me access to the screen with my own device and then gave me three options on my final purchase - new, demo and factory returned. I got a blinding deal, a fantastic TV and it was delivered to my living room the next day as promised. In this day and age where customer service and delivery companies constantly let you down, I was thrilled to know that all is not lost. Well done Joe and team, well done Richer Sounds. 👏

13 de março de 2026
logótipo da Richer Sounds - Tunbridge Wells

Resposta da Richer Sounds - Tunbridge Wells

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Classificada 5 em 5 estrelas

Great prices, great service

Have always had a good experience with Richer Sounds. They seem to stock the best range of quality items backed up by the 1970s/1980s customer service ethic that has sadly been lost.
The genuinely seems to want help customers rather than just sell you something and can't do enough to help.

12 de março de 2026
logótipo da Richer Sounds - Tunbridge Wells

Resposta da Richer Sounds - Tunbridge Wells

Thanks for your great feedback and for supporting local business.

Classificada 5 em 5 estrelas

Excellent Store, Excellent Staff

Excellent Store, Excellent Staff and Excellent product coupled with a good price

4 de março de 2026
logótipo da Richer Sounds - Tunbridge Wells

Resposta da Richer Sounds - Tunbridge Wells

Thank you for your 5 star review, it’s lovely to read your comments.

Classificada 5 em 5 estrelas

Good smart TV purchase

Good smart TV purchase

9 de janeiro de 2026
logótipo da Richer Sounds - Tunbridge Wells

Resposta da Richer Sounds - Tunbridge Wells

Thanks for your great feedback and for supporting local business.

Classificada 5 em 5 estrelas

Bought my first Hi-Fi separates package…

Bought my first Hi-Fi separates package from Richer Sounds in Tunbridge Wells. The team was very helpful in selecting the package within my budget. I'm very pleased with the quality and sound and it is great to now be able to listen to my old LPs and singles.

7 de fevereiro de 2026
logótipo da Richer Sounds - Tunbridge Wells

Resposta da Richer Sounds - Tunbridge Wells

Thank you for your wonderful feedback

Classificada 4 em 5 estrelas

Good product, excellent salesman

Spoke to a rep who was very knowledgeable, helpful and courteous. Gave me a very reasonable deal on a soundbar. Delivered in perfect condition, but they did tell me it was a return, and gave a discount because of that.

I would have given 5 stars, had it not been for my one previous experience with them quite some time ago. On that occasion, the London salesman was rude, impatient, and ended a sentence with a drawn-out 'Sir', said with such contempt and sarcasm, I didn't contact them again for many years.

I am glad I gave them another chance.

6 de novembro de 2025
logótipo da Richer Sounds - Tunbridge Wells

Resposta da Richer Sounds - Tunbridge Wells

Thank you for taking the time to leave us such positive feedback, which I can assure you is appreciated.

Whilst it is of course disappointing that you had a poor experience historically, we're so glad you gave us a second chance and came back, plus that the service given this time was as it always should be..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Classificada 5 em 5 estrelas

I have used Richer Sounds for many…

I have used Richer Sounds for many years. They are very good value and have helpful staff

26 de fevereiro de 2026
logótipo da Richer Sounds - Tunbridge Wells

Resposta da Richer Sounds - Tunbridge Wells

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Classificada 5 em 5 estrelas

I ordered a record player

I ordered a record player. I wasn’t that keen on the website . I thought it was very hard to find and use . I finely found what I wanted and went to the shop in Tunbridge wells. I did try to ring before we went there but nobody answered the phone . When we got there they had nothing in stock in store or on line .The man was very helpful but I came out with nothing. The only thing that kept me not buying from anywhere else was how reasonable priced Richer sounds are. The item I wanted finally came into stock . I ordered it . It came the next day. Amazing delivery and well worth the wait. It’s the best record player I have ever had . Very good service.

24 de fevereiro de 2026
logótipo da Richer Sounds - Tunbridge Wells

Resposta da Richer Sounds - Tunbridge Wells

Thank you for your 5 star review!

Classificada 5 em 5 estrelas

Very helpful

Very helpful, great product knowledge and price

22 de fevereiro de 2026
logótipo da Richer Sounds - Tunbridge Wells

Resposta da Richer Sounds - Tunbridge Wells

Thank you for your 5 star review, it’s lovely to read your comments.

Classificada 5 em 5 estrelas

Always a great service from gents at…

Always a great service from gents at richer sounds Tunbridge wells, been using them for years now.

22 de fevereiro de 2026
logótipo da Richer Sounds - Tunbridge Wells

Resposta da Richer Sounds - Tunbridge Wells

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Classificada 5 em 5 estrelas

Customer service at its best

Purchased a Two pairs of Chord Signature XLR cables through clearance. Store waa able to proviide one pair on site. They dligently procueed the other pair from another branch at the other end of the country. Big shout out to Joseph the store Manager. And thanks to RS for excellent products at a very favourable price. Time now to enjoy!

18 de fevereiro de 2026
logótipo da Richer Sounds - Tunbridge Wells

Resposta da Richer Sounds - Tunbridge Wells

Thanks for your kind review, we look forward to your next visit.

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