Richer Sounds - Watford Opiniões 

1659
TrustScore: 5 em 5

4,9

117C St Albans Road, WD17 1RD Watford, GB


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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Wanted to part exchange but Richer Sounds were honest about the fact they couldn't offer an attractive figure due to the age. I was offered a further discount on what was the best price around. i fina... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Wonderful support from R/S Watford. Our Youth Club overhead projector had stopped working and we thought it needed replacing. (Originally bought from R/S Watford with excellent service.) Thanks to Bra... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Came into the store today with a broken B&W. Bradley was so helpful. He found out what the issue was, steered me in the right direction to source a replacement part. He could have not been more helpfu... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Honest, informative and friendly advice. Conversation with staff was a pleasure; they wanted to make sure you got the right equipment for your needs. Reminds you why in-store experience is still the b... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Hi-fi
  2. Loja de dispositivos electrónicos
  3. Loja de televisões

Escrito pela empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informações de contacto

4,9

Excelente

TrustScore: 5 em 5

2 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

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Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,9

Todas as opiniões

(1659)

23 666 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Good advice on the phone

Good advice on the phone, very flexible and straight forward - honest responses. Ended up purchase a 65in directly through a phone call.

15 de dezembro de 2025
logótipo da Richer Sounds - Watford

Resposta da Richer Sounds - Watford

Thanks for your great feedback and for supporting local business.

Classificada 5 em 5 estrelas

Excellent service

Excellent service
Took the time to guide me through everything I needed including setting up a demonstration.
Very knowledgeable and friendly staff

15 de dezembro de 2025
logótipo da Richer Sounds - Watford

Resposta da Richer Sounds - Watford

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Classificada 5 em 5 estrelas

Expert advice given impartially is rare…

Expert advice given impartially is rare these days, Richer Sounds make the entire experience pleasurable. Great brands at competitive prices but the difference is the service.

12 de dezembro de 2025
logótipo da Richer Sounds - Watford

Resposta da Richer Sounds - Watford

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Classificada 5 em 5 estrelas

Excellent customer service

It's been a few years since I have bought something from my local store. New people but same honest 5 star customer service and advise that made me want to go back.

Haven't used the products yet as they are a Christmas gift.

12 de dezembro de 2025
logótipo da Richer Sounds - Watford

Resposta da Richer Sounds - Watford

Thanks for your 5 star review, we look forward to seeing you again next time

Classificada 5 em 5 estrelas

Highly recommended.

Friendly, knowledgeable advice regarding a new OLED TV I was interested in. After placing my order, the TV arrived promptly (on the advised day) and is as good (brilliant) as I had hoped.

11 de dezembro de 2025
logótipo da Richer Sounds - Watford

Resposta da Richer Sounds - Watford

Thank you for your 5 star review!

Classificada 5 em 5 estrelas

1st class experience the staff more…

1st class experience the staff more than helpful

10 de dezembro de 2025
logótipo da Richer Sounds - Watford

Resposta da Richer Sounds - Watford

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Classificada 5 em 5 estrelas

Good advice weighing up the options and…

Good advice weighing up the options and giving confidence in the selection of an AV receiver. Nice price too better, than any online pay them a visit

7 de dezembro de 2025
logótipo da Richer Sounds - Watford

Resposta da Richer Sounds - Watford

Thanks for your feedback, great to read you were happy with our service.

Classificada 5 em 5 estrelas

Marantz Amp.

I have been getting my Hi FI from Richer Sounds Watford for the last 20 years. I always find the staff to be knowledgeable and very helpful particularly Sami, Chris and Heather. I had a good demo of the amp I was interested in buying and bought it. Many thanks Ian.

7 de dezembro de 2025
logótipo da Richer Sounds - Watford

Resposta da Richer Sounds - Watford

Thanks for your 5 star review, we look forward to seeing you again next time

Classificada 5 em 5 estrelas

Great service and value

I’d already seen the TV I wanted to buy on the website and it was the cheapest I could find on the internet. Went to see it but it wasn’t in stock at the store but I ordered it anyway on the Saturday afternoon. It was delivered the following day (Sunday) and is excellent. The service I got from Lloyd at Watford was friendly and informative, so I ended up going back a couple of weeks later and buying a Hifi system!

29 de novembro de 2025
Classificada 5 em 5 estrelas

Good service

Good service, easy phone call to place order and collection went without a hitch , friendly staff and very helpful

4 de dezembro de 2025
Classificada 5 em 5 estrelas

Customer Service

Staff at the the Watford branch were very helpful.
Best customer service I've experienced in years.
Staff phoning you back when they say they will ie Heather. Anka. and Richard the engineer from Finita .

3 de dezembro de 2025
Classificada 5 em 5 estrelas

help with decision on speakers.

help with decision on speakers.
Very helpful , speakers match the receiver l have.

3 de dezembro de 2025
logótipo da Richer Sounds - Watford

Resposta da Richer Sounds - Watford

Thanks for your great feedback and for supporting local business.

Classificada 3 em 5 estrelas

I really like everything about this…

I really like everything about this company, except your delivery process. They can't say it's going to be from 7AM - 1300 or
1300 - 1900 eg. To be honest next time l will try another company first.
Also the staff can be a little patient if asking questions.

29 de novembro de 2025
logótipo da Richer Sounds - Watford

Resposta da Richer Sounds - Watford

Thanks for the feedback although I must admit to being a little confused, the receipt information supplied links to a delivery from one of our bespoke couriers who delivered the parcels in question within the standard 3 hour time window specified the day previously.

I understand our customer service team have since been in touch with you directly to clear this up..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Classificada 5 em 5 estrelas

Quick and Friendly Delivery

Good Product. Quick and friendly delivery. Good Communications. Reasonable price.

13 de novembro de 2025
logótipo da Richer Sounds - Watford

Resposta da Richer Sounds - Watford

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Classificada 5 em 5 estrelas

30 years of amazing customer service

I've used Richer Sounds for over 30 years and always had great service and prices. From my AV receivers (Denon, Sony and Yamaha) to my long serving Mordaunt Short Mezzo 6 floor standing speakers it has been a great experience. Always using until recently the Milton Keynes store and having an unhurried and friendly service from Lloyd and Mark (hello chaps!). Having now relocated I used the Watford store for a flat screen and greeted by the very same Lloyd from Milton Keynes, and still with the company. Service, knowledge and purchase was first class from start to finish and great to see someone who never steered me wrong previously.

30 de novembro de 2025
logótipo da Richer Sounds - Watford

Resposta da Richer Sounds - Watford

Thanks for your feedback, great to read you were happy with our service.

Classificada 5 em 5 estrelas

Ordered Cambridge Audio CXC

Ordered Cambridge Audio CXC. No issues. Friendly, prompt and reliable service. Product great.

27 de novembro de 2025
logótipo da Richer Sounds - Watford

Resposta da Richer Sounds - Watford

Thanks for your great feedback and for supporting local business.

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