Richer Sounds - Websales Opiniões 

21 200
TrustScore: 5 em 5

4,9

3 - 4 Hankey Place, SE1 4BB London, GB


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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Absolutely first class customer support. Real people who actually answer the phone, honestly care and genuinely know what they're doing. Below Martin's Private Bank, there is no one like them. I've sh... Ver mais

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Classificada 5 em 5 estrelas

I've been using Richer Sounds for over 20 years. They are always worth checking for good deals on quality products and I often go into my nearest store to talk to the staff about what I'm interested... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Ordered a refurbished tv online on a Sunday afternoon and the tv arrived by Monday lunchtime. Online ordering was easy, as was payment. The tv arrived well packaged and would pass as a brand new tv. I... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

We have dealt with Richer sounds before and never had any problems. We couldn’t decide what TV that suited us most and a chap from customer services helped us to decide what model suited our requireme... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Hi-fi
  2. Loja de dispositivos electrónicos
  3. Loja de televisões

Escrito pela empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informações de contacto

4,9

Excelente

TrustScore: 5 em 5

21 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

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Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,9

Todas as opiniões

(21 200)

23 568 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Hard to fault

Hard to fault - competitive prices and very efficient service. Happy to recommend.

22 de julho de 2026
logótipo da Richer Sounds - Websales

Resposta da Richer Sounds - Websales

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Classificada 5 em 5 estrelas

LPs are back!

Excellent so far! Easy buying process, prompt delivery. Looks great. It’s a birthday present for a 14 year old girl who wants to build a Taylor Swift album set. Nice to see that vinyls are attractive to teenagers, looking and feeling rather than streaming. I wish I’d kept my LPs!

23 de julho de 2026
logótipo da Richer Sounds - Websales

Resposta da Richer Sounds - Websales

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Classificada 5 em 5 estrelas

Excellent service

Excellent service, super fast delivery.Quality product.
Thank you

24 de julho de 2026
logótipo da Richer Sounds - Websales

Resposta da Richer Sounds - Websales

Thank you for your 5 star review!

Classificada 5 em 5 estrelas

first class service, brilliant value, WONDERFUL people

Absolutely first class customer support. Real people who actually answer the phone, honestly care and genuinely know what they're doing. Below Martin's Private Bank, there is no one like them. I've shopped with them for 35 years and wouldn't consider anyone else. For value for money, customer care and quality they are simply the elite.

23 de julho de 2026
logótipo da Richer Sounds - Websales

Resposta da Richer Sounds - Websales

Thanks for your 5 star review, we look forward to seeing you again next time

Classificada 5 em 5 estrelas

Great price, delivered promptly and reliably

Bought some accessories for my system. Great price on Richer Sounds website. Arrived quickly and on time and in perfect condition. Remain a firm fan of Richer Sounds

23 de julho de 2026
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Resposta da Richer Sounds - Websales

Thank you for your wonderful feedback

Classificada 5 em 5 estrelas

Sometimes 5 stars is not enough?

Did lots of research to find the right TV from the right company, at the right price. Richer sounds were the best price... dug further to find a company that lives by its ethics, looks after it's staff and provides a great service to it's customers. Sometimes 5 stars is not enough? Well done Richer sounds 👍

23 de julho de 2026
logótipo da Richer Sounds - Websales

Resposta da Richer Sounds - Websales

Thanks for your feedback, great to read you were happy with our service.

Classificada 4 em 5 estrelas

New tv

Happy with new TV so far. Good price and delivery.

23 de julho de 2026
logótipo da Richer Sounds - Websales

Resposta da Richer Sounds - Websales

Great to hear you are happy with the TV of course and thanks for the kind words about the service which really helps!

The Customer Experience team

Classificada 5 em 5 estrelas

Great service

Great service, great product, excellent delivery service

23 de julho de 2026
logótipo da Richer Sounds - Websales

Resposta da Richer Sounds - Websales

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Classificada 5 em 5 estrelas

We are absolutely delighted with the…

We are absolutely delighted with the service we received from Richer Sounds when recently upgrading our TV. Their prices are excellent and difficult to beat, someone is always ready on the phone to answer any queries, ordering online was simple, delivery was quick and carried out in a very professional manner and the free 6 year extended warranty is exceptional. We would have no hesitation in recommending Richer Sounds to anybody.
We are also very happy with our new LG TV.

15 de julho de 2026
logótipo da Richer Sounds - Websales

Resposta da Richer Sounds - Websales

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Classificada 5 em 5 estrelas

Good communication

From ordering on website , to delivery no issues at all

20 de julho de 2026
logótipo da Richer Sounds - Websales

Resposta da Richer Sounds - Websales

Thanks for your kind review, we look forward to your next visit.

Classificada 5 em 5 estrelas

Highly Recommend

Great product , great price, fast delivery, great communication, highly recommend Richer Sounds

21 de julho de 2026
logótipo da Richer Sounds - Websales

Resposta da Richer Sounds - Websales

Thanks for your 5 star review, we look forward to seeing you again next time

Classificada 5 em 5 estrelas

Denon AVC-X3800H,

I ordered the Denon AVC-X3800H online after looking at the reviews. I just wanted a simple straightforward receiver to watch movies in the living room with a 5-1 setup. So I did not want to go over the top in paying for the extras that I would not use.
The setup was straight forward and I have just watched the Lord of the Rings Trilogy and was very pleased with the receiver. It so far has had more than enough power for the room and I am very pleased with the purchase.

22 de julho de 2026
logótipo da Richer Sounds - Websales

Resposta da Richer Sounds - Websales

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Classificada 5 em 5 estrelas

Brilliant company and delivery company.

Brilliant communication with delivery expectations. Delivery itself was handled very well by BJS home delivery- very pleasant guys who attended.
Will be coming again to Richer Sounds next for my surround sound plans.

23 de julho de 2026
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Resposta da Richer Sounds - Websales

Thank you for your 5 star review, it’s lovely to read your comments.

Classificada 5 em 5 estrelas

Shipped promptly

Shipped promptly and would have arrived very promptly if only the delivery company's driver hadn't gone to the wrong address!

9 de junho de 2026
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Resposta da Richer Sounds - Websales

Thanks for your 5 star review, we look forward to seeing you again next time

Classificada 3 em 5 estrelas

The product is great but communication was not

The product is great, the price was good and the warranty is fantastic. I have also had very positive experiences with RS in the past. Unfortunately this one was more frustrating than it need to be when it came to delivery. I ordered in Wed evening and paid extra to have it delivered next working day understanding that would be Friday not Thurs as it was later in the day. (I needed it for an occasion on Sunday). All was going fine with delivery confirmed for Friday until late on Thurs I saw the delivery info had updated to Mon. At this point it was too late to contact anyone. I then went around the houses between RS and their delivery service with no one taking responsibility and was eventually told it was due to stock arriving too late. Unfortunately they were not very forthcoming with a solution offering to refund the next day payment and deliver Mon (no good to me). Eventually I was offered Sat delivery and after that everything went extremely smoothly and the delivery service was excellent. The box was quite beaten up but they documented it, checked the TV was not harmed and I was happy to accept. Everyone was polite and helpful to a point but it was a lot of chasing around and unnecessary anxiety.

16 de julho de 2026
Classificada 5 em 5 estrelas

Good comms

Good comms. Excellent advice on after sales

22 de julho de 2026
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Resposta da Richer Sounds - Websales

Thank you for your 5 star review, it’s lovely to read your comments.

Classificada 5 em 5 estrelas

Ifi zen blue is an amazing bit of kit…

Ifi zen blue is an amazing bit of kit which is SO easy to install and “does exactly what it says on the tin” !
If yiu are serious about good wifi go to Richer Sounds they are the best!

22 de julho de 2026
logótipo da Richer Sounds - Websales

Resposta da Richer Sounds - Websales

Thank you for your 5 star review, it’s lovely to read your comments.

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