Absolutely first class customer support. Real people who actually answer the phone, honestly care and genuinely know what they're doing. Below Martin's Private Bank, there is no one like them. I've sh... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Ordered a refurbished tv online on a Sunday afternoon and the tv arrived by Monday lunchtime. Online ordering was easy, as was payment. The tv arrived well packaged and would pass as a brand new tv. I... Ver mais
A empresa respondeu
We have dealt with Richer sounds before and never had any problems. We couldn’t decide what TV that suited us most and a chap from customer services helped us to decide what model suited our requireme... Ver mais
A empresa respondeu
Very prompt service and value as always from Richer Sounds. The Roksan Attessa 1g CDT and Integrated amplifier are now hooked up to my Monitor Audio Bronze 5 floorstanders - bought from Richer Sounds... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Informações de contacto
3 - 4 Hankey Place, SE1 4BB, London, Reino Unido
- 0333 900 0065
4,9
Excelente
21 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great company
Great company, really honourable, good price good delivery and great communication. Would def use again
16 de julho de 2026
Resposta da Richer Sounds - Websales
Thank you for your 5 star review!
Resposta da Richer Sounds - Websales
Thank you for your wonderful feedback
Easy to order
Easy to order, good price and delivered on time what more can you ask for?
15 de julho de 2026
Resposta da Richer Sounds - Websales
Thank you for your 5 star review!
Great and simple purchasing process
Great and simple purchasing process. Always fantastic experiences with the RS team.
16 de julho de 2026
Resposta da Richer Sounds - Websales
Thanks for your kind review, we look forward to your next visit.
Richer Sounds is the first place I look…
Richer Sounds is the first place I look for great deals. Keen prices, hassle free delivery and knowledgeable advice in store or by phone.
14 de julho de 2026
Resposta da Richer Sounds - Websales
Thank you for your 5 star review, it’s lovely to read your comments.
We received our TV the next day
We received our TV the next day, exactly when promised. The price was better than we could find elsewhere and the warranty a year longer :)
16 de julho de 2026
Resposta da Richer Sounds - Websales
Thanks for your kind review, we look forward to your next visit.
Resposta da Richer Sounds - Websales
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Smooth order process
Smooth order process, fast delivery by two helpful guys and the best price on the market. Very responsive customer service, great communication.
14 de julho de 2026
Resposta da Richer Sounds - Websales
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Quick service
Quick service. Arrived earlier than expected. Good value, good sound. Excellent.
15 de julho de 2026
Resposta da Richer Sounds - Websales
Thanks for your feedback, great to read you were happy with our service.
CD player delivered promptly
CD player delivered promptly.
Sounds great. Very happy with product and service.
12 de julho de 2026
Resposta da Richer Sounds - Websales
Thanks for your kind review, we look forward to your next visit.
delivery
There was an issue with delivery and Customer Service got in touch and sorted out the problem and compensated me for the inconvenience. excelent service and the person was very polite and understanding.
15 de julho de 2026
Resposta da Richer Sounds - Websales
Thank you for your wonderful feedback
Great next day delivery for UK
I was looking for particular headphones and found them on their website for a good price. I wanted them to replace my current headphones so wanted them ASAP and went for next day delivery. The headphones arrived safely next day and were exactly what I was after. Highly recommended!
15 de julho de 2026
Resposta da Richer Sounds - Websales
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Solid product
Early days but it seems like a good value product perfect for our everyday needs , speedy delivery
15 de julho de 2026
Resposta da Richer Sounds - Websales
Thank you for your 5 star review, it’s lovely to read your comments.
competitive pricing and minimum…
competitive pricing and minimum delivery expense. Good post sales communication
14 de julho de 2026
Resposta da Richer Sounds - Websales
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
A good experience
A swift service.Kept me informed throughout. Courtier service was great
23 de fevereiro de 2026
Resposta da Richer Sounds - Websales
Thanks for your kind review, we look forward to your next visit.
Easy website
Easy website, speedy delivery, good price. Really pleased with purchase.
14 de julho de 2026
Resposta da Richer Sounds - Websales
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Keeps faulting when turned on
Since buying the Manhattan TiVo box I've had to reboot it at least 3 times because when turned on there is no picture but an error message.I have been contacted by Richer Sounds customer service team (Jake) who swapped the faulty item with no quibble whatsoever. It was also very quick. Excellent service
19 de maio de 2026
Resposta da Richer Sounds - Websales
Thank you for your feedback, although huge apologies for the problems you've been having with the new purchase.
I will arrange for our after sales team to get in touch directly and help resolve this..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Resposta da Richer Sounds - Websales
Thanks for your 5 star review, we look forward to seeing you again next time
How to fix a problem. Part 2
A stand for a Sonos speaker wasn't drilled out properly, so didn't assemble properly. They were very good and accepted the return promptly and said a swap would be fast.
A gremlin got in the system somehow and the replacement unit was sent straight to the returns place.
It took a few more days to get the swap done for a unit that works, and I posted a surprised/ frustrated, rather than grumpy, review here; I'd never had a problem before in decades of using RS.
The above is edited from the original to reflect a very apologetic phone call from one of the managers (Paddy Hall) in Customer Services. I think we had a very good call, and all is well. As previously said, it's the first time I've had a problem, and I'll still be buying audio visual kit from them.
Thanks for your call, it was much appreciated.
5 de março de 2026
Resposta da Richer Sounds - Websales
Thank you for taking the time to leave a review. Whilst I'm pleased to hear this hasn't put you off after many years of shopping with us, I am genuinely sorry about the experience you had on this occasion.
Having looked into the details, I can see that this relates to an order from March this year. Whilst a replacement was arranged promptly, it was unfortunately sent to the wrong location and, by the time we had investigated what had happened and processed a further priority replacement, the whole process had taken far longer than it should have done.
Either myself or a senior team member will contact you directly to see what more we can do for you, and hopefully restore your faith in us. I'm sorry again for what happened here.
seniorcomplaintsteam@richersounds.com
Many thanks
Tom Griffiths
Head of Customer Experience
Richer Sounds
Amazing deal for the tv and sound bar
Amazing deal for the tv and sound bar. Excellent customer service & comms. I have bought from them before, and i will definately purchase more from RS in the near future.
14 de julho de 2026
Resposta da Richer Sounds - Websales
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
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