RoadRunners Opiniões 

Booked a cab but needed to cancelled it 3 HOURS before. Took the money and I’m still trying to get it back it’s now been 4 weeks. I have phoned many times was given wrong email address, told money would go back into account within 3-5 days. Still nothing so I went down there and spoke to someone, who I think might have even been a manager or thought he was whatever he was very rude and arrogant not once did he apologize to me. Apparently I should get it within 3-5 working days… we will see!

I booked a taxi with RoadRunners at 6.55 am and was told it would arrive in 10 minutes. The taxi only arrived at 8.25 am. In the meantime I was lied to several times that the 'taxi is only 10 minutes away and was disturbed several times by an automated voice from RoadRunners. Appalling service!

Five stars for Terry (Operator)

I spoken to a colleague who was most unhelpful and couldn't understand what I was requesting (a taxi for four consecutive days). They got the pick up and drop off addresses wrong, and also made paying by link complicated, and the links didn't work after putting down the phone.

I called back and was put through to Terry who was incredibly helpful. He helped me sort the payment link out and ensured my taxis were booked for the correct dates and time, and was so lovely. He assured me massively, and was such a pleasure to speak with.

The taxi service itself was reliable and the drivers turned up at the right location and on time. The drivers I had were mostly friendly and got me to my destination on time.

Overall:
Terry: 11/10
Taxi service itself: 7/10
Other operators at the firm: 2/10 - Need improvement

DO NOT USE THEM, EVEN WITH A BOOKING CONFIRMATION SEVERAL HOURS BEFORE THEY DO NOT TURN UP OR EVEN CALL YOU TO SAY THEY HAVE ZERO INTENTION OF COMING. Several of us ordered taxis on recommendation and we were ALL left stranded.

Pre paid for a minibus £140 for a Royal Ascot trip was told 2 hrs before return that mini bus unavailable so 2 cars would be sent at 730 after 1hr(830) of waiting and 18 calls ONE car was sent who then called us liars as we hadn't been there - the driver pulled into the space 4 of my guests were standing in at 835!!

Just ruined an expensive day with incompetence and disregard!

Taxi arrived on time but the driver was terrible. Kept braking for no reason. Daydreaming at lights. I said lights twice but it wasn't until someone behind beeped that he moved. All this meant we missed our train which ruined our day.

Had a taxi to and from my apointment for Spamedica and both taxi drivers were really nice and got me there and back safely. I will be going again soon for my op so will be booking one again for that. Thank you.

Booked a taxi. They said they were coming straight away hour later they still hadn’t come.

25 minutes late arriving for time booked the day before. If you cannot honour the booked time do not take the booking!
I recommend trying to use a different company.

We booked a taxi with Roadrunners a day in advance for an airport transfer, only for it to never show up. This is not the first time – they are either late or don’t come at all. No apologies, no compensation, just pure indifference. They simply don’t care about their customers. If you value your time and sanity, do not use this company. The absolute worst taxi service in Redhill. Avoid like the plague!

Waiting in the bitterly cold. Booked for 15 mins ago and still not arrived Appalling

I called and booked for a taxi some 4 1/2 hours prior to my arrival and was told everything would be okay.

On arrival I called the team and said where would I need to meet them et cetera and that was all confirmed.

I then had to call A further several times to be told the taxi was on its way. It’s on its way. It’s on its way. Well actually the taxi wasn’t on its way. They had no drivers and the staff were un honest and failed to tell me that they had no drivers available so it ended up costing me a lot more money to use Uber. Overall very dat

Shocking, booked for 7 tonight 2 days ago for a meal out with friends, paid up front- called at 7:15 , advised 'we are busy will be 15 -20 mins' - rubbish service and have let us down! Beware!!!

Booked for Gatwick well in advance. taxi 40
Mins late then cancelled. Phoned company and they were just very relaxed about the chaos they caused for myself and family. Cancelled and booked uber. Hopefully these companies will understand why their business is dying. Poor service, poor quality.

Advise Everyone not to use their services . Totally unprofessional and they start services in several apartments in Bangalore . They take advance first for the services to be rendered and midway disappear into thin air . When you try to call Ricky and Brandon they don't answer calls or respond to messages . Had a very bad experience with them and don't hire them at all .

Stranded twice by this company. First at Gatwick airport when the booked minicab did not show up.
Secondly left stranded at holiday camp with a family of 8 including 2 young children after pre booked minicab several months beforehand failed to show up. Nearly lost our flight from Gatwick airport. Totally unprofessional company and very rude staff. Never booking with this company in the future.

Taxi pre booked to pick us up at 4.10am to get to the airport. 4.15 text saying driver on way, you can track driver and he was 25 minutes away. called the driver in case tracker was incorrect, he was very stroppy saying not his fault...do you want this taxi or not...no apology, just grumpy that he had only just been given the job. This delay would give us 10 mins to get through security and get to the gate and that wasn't going to be enough time at all. Had to get our daughter out of bed to take us, after which she has a full and busy day at work so not fair on her. Taxi companies have one job to do....get a car to pick up on time...fail, fail, fail. I called driver to cancel the cab and he hung up in me... totally hopeless service and very stressful.

Totally disgusted with lack of service. N
Booked a taxi for 1120 to get me to a dental app atm11.30am on Tuesday this vehicle never arrived yet even after 3 more phone calls told 2 minutes yet no-one turned up resulting in my having to cancel my appointment which was very important after surgical treatment.Asked to speak to the owner and told he would call back, never materialised, rang again same response call me, not so
What sort of service is this,??????

Excellent prompt service from Driver 17 for journey to & from dentist, providing a courteous and very helpful to my disabled sister in law.

I booked a taxi for 4.25am the night before. Left notes to say I had a train booked for 4.55am.
When the taxi didn’t turn up I called them. They said it would be another 15mins. I would have missed my train. That was 25 mins later than I asked. Not reliable if on a time schedule