Robert Gatward Jewellers Opiniões 

273
TrustScore: 5 em 5

4,9

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Classificada 5 em 5 estrelas

Duncan and the team always seem to deliver. It was our first wedding anniversary and Duncan was able to source a very special watch for my wife which I cannot thank him enough for getting. We both alw... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Purchased a longines hydroconquest Other jewelers were putting me on a waiting list for a 39mm grey bezel. These guy's had it shipped to me in 2 days. Fantastic

A empresa respondeu

Classificada 5 em 5 estrelas

I have been shopping here since 2018, and they have always looked after me exceptionally well. A special mention to Blagica, my sales consultant. She has incredible knowledge of Rolex and many... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Paul's professionalism, deep knowledge, and warmth completely restored our confidence in the Rolex brand. It is incredibly rare to find such genuine, high-caliber service, and he made us feel like a t... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Joalheiro
  2. Ourivesaria
  3. Relojoaria

Informação fornecida por diversas fontes externas

Visit Robert Gatward Jewellers for the most exciting and high quality jewellery and luxury watch brands you have ever laid your eyes on. We specialise in the best value and most beautiful engagement rings and wedding rings with quality that is found on rings twice the price with a compassion to match. Shop with us to find huge names such as Pandora, Rolex watches, Tudor watches, Thomas Sabo and Links of London to name just a few. Before anything else we specialise in top class, industry leading customer service that no other jewellery shop can even compare to, on and offline. Visit our website and be in no doubt that you have found your own personal jeweller with a individual touch that goes above and beyond any other service you have received. We offer free delivery on all items, a no-quibble returns policy and phone/email support six days a week so we can always answer your questions quickly.


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4,9

Excelente

TrustScore: 5 em 5

273 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

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Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

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4,9

Todas as opiniões

(273)

76 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

The ladies in store were not just…

The ladies in store were not just helpful but welcoming,
attentive and kind.

21 de novembro de 2025
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Resposta da Robert Gatward Jewellers

Thank you very much for your 5* review, Emma! Your kind comments are very much appreciated. We look forward to welcoming you again.

Kindest regards, Kelly.

Classificada 5 em 5 estrelas

Amazing staff, beautiful jewellery!

Kya (Abingdon store) was so helpful. I visited briefly on one occasion to discuss what I was looking for.
She then arranged for 6 rings I was interested in seeing being available for me to try on during an appointment. She was exceedingly patient and helped me make a decision and I have now purchased the most beautiful diamond trilogy ring which I am truly delighted with

29 de novembro de 2025
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Resposta da Robert Gatward Jewellers

Thank you ever so much, Lisa! We are so pleased to hear that Kya was able to assist you with making your special purchase. Your kind comments will be shared with Kya, who will be over the moon! We look forward to welcoming you again.

Kindest regards, Kelly.

Classificada 5 em 5 estrelas

Quality jewelers

I was looking to purchase a quality watch and had seen the watch I wanted on there web site I had concerns with the wrist size and the delivery. I contacted the Windsor dealership and spoke to the assistant all my concerns were dealt with and was helped with placing my order . I received my watch three days later it was delivered along with the tracking information. I would like to say a big thank you to the staff at Windsor store.

23 de novembro de 2025
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Resposta da Robert Gatward Jewellers

Thank you for your review, Paul. We are delighted to hear that our Windsor team were able to assist you with your concerns and placing your order. Your kind comments will be shared with our team. We hope you are delighted with your new timepiece, and enjoy it for many years to come!

Best wishes, Kelly.

Classificada 5 em 5 estrelas

Excellent Experience at Robertgatwad Jewellers!😍

I recently purchased a watch from Robertgatwad Jewellers, and the entire experience was fantastic. The selection was impressive, and the quality of the product exceeded my expectations.

A special shout-out to Kelly, who helped me with some technical issues. She was patient, knowledgeable, and incredibly supportive throughout the process. Her assistance made everything smooth and stress-free.

Highly recommend Robertgatwad Jewellers for anyone looking for great products and even better customer service!

25 de novembro de 2025
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Resposta da Robert Gatward Jewellers

Thank you ever so much for taking the time to leave your review, Martin. It was an absolute pleasure to assist you with making your special purchase. Your kind comments are very much appreciated and valued.

Please do get in touch if I can be of any assistance in the future.

Kindest regards, Kelly.

Classificada 5 em 5 estrelas

A friendly and professional service…

A friendly and professional service where I was listened to and everything was done to find the perfect item for me. Also incredibly understanding of the sentimental importance of my jewellery and I walked away confident it would be treated with the utmost care.

28 de novembro de 2025
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Resposta da Robert Gatward Jewellers

Thank you for taking the time to leave your review, Tracy. We are delighted to hear of your 5* experience. Your kind comments are very much appreciated, and will be passed on to our team. We look forward to welcoming you again.

Kindest regards, Kelly.

Classificada 5 em 5 estrelas

Customer service at its best.

Customer service was so good. Lovely people especially the Rolex staff.
Also happy for you to go in with a dog.

13 de novembro de 2025
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Resposta da Robert Gatward Jewellers

Thank you very much for your 5* review, Chrissy. Your kind comments will be shared with our team, who will be delighted. We look forward to welcoming you again.

Best wishes, Kelly.

Classificada 5 em 5 estrelas

Great company

Fast delivery and prompt response to emails.

13 de novembro de 2025
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Resposta da Robert Gatward Jewellers

Thank you very much for your 5* review, Teresa. Your kind comments will be shared with our website team.

Best wishes, Kelly.

Classificada 5 em 5 estrelas

Dan and Paul were both exceptional

Dan and Paul were both exceptional. I purchased a Rolex OP for my wife's upcoming birthday which is her first Rolex. They made her feel as if she was the most important customer whilst we were there.
Great Service. please pass on my thanks to them..

16 de novembro de 2025
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Resposta da Robert Gatward Jewellers

Thank you very much for your review, Simon. We are delighted to hear to hear of your fantastic experience when making your wife's special birthday purchase. Your kind comments will be shared with Dan and Paul, who will be over the moon. We hope your wife is thrilled with her Rolex timepiece, and has the most wonderful birthday!

Best wishes, Kelly.

Classificada 5 em 5 estrelas

We had a delightful visit to the…

We had a delightful visit to the Windsor store a few days ago and have to say what a pleasure it was dealing with both Leon and Dan. They were both knowledgeable, friendly and very helpful with our purchase. Would definitely recommend them to anyone looking to purchase a beautiful Rolex. Had a complimentary glass of champagne as well which went down well! Will send you pics of the new baby soon.

PS hope you enjoyed the doughnuts! Tracy & Dan

7 de novembro de 2025
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Resposta da Robert Gatward Jewellers

Thank you very much for your 5* review, Tracy and Dan. We are so pleased to hear of your delightful visit to our Windsor showroom. Your kind comments will be shared with Leon and Dan, who will be thrilled. Thank you very much for the sweet treats!

Best wishes, Kelly.

Classificada 5 em 5 estrelas

Superlative Customer Service and Products.

At the Ipswich branch of Robert Gatward all of the staff are very friendly, happy, knowledgeable and not at all pushy. Archie deserves a special mention. They help you discover the right time-piece in no hurry. They have been equally helpful over the phone or on emails. If ordering online the items arrive to your home, very well packaged the next day by Royal Mail special delivery. Excellent company all round!!!

14 de novembro de 2025
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Resposta da Robert Gatward Jewellers

Thank you very much for your review! We are so pleased to hear of the 5* service that you have received both instore, and online. Your kind comments will be shared with Archie and the Ipswich team, who will be over the moon! We look forward to welcoming you again.

Best wishes,
Kelly

Classificada 5 em 5 estrelas

Very helpful and attentive staff

Very helpful and attentive staff. A very efficiently run store..

3 de novembro de 2025
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Resposta da Robert Gatward Jewellers

Thank you very much for your 5* review, Christine! Your kind comments are very much valued, and appreciated. We look forward to welcoming you again.

Best wishes,
Kelly

Classificada 5 em 5 estrelas

Robert Gatward offer premium brands

Robert Gatward offer premium brands , their staff are very knowledgable , helpful and friendly. Paul in the Windsor branch was great, I was after a Rolex and he set my expectations clearly without making any promises about delivery dates (as we all know Rolex watches are not the easiest to purchase!). Thoroughly recommend RG, my own experience relates to watch purchases but I am sure the service you will receive for other jewellery items will be the same.

28 de outubro de 2025
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Resposta da Robert Gatward Jewellers

Thank you very much for your 5* review, Michael. Your feedback is very much appreciated, and Paul will be delighted to receive your kind comments. We look forward to welcoming you again.

Best wishes,
Kelly

Classificada 5 em 5 estrelas

Thank you

After another visit to Robert Gatward in Ipswich. I would like to thank Lee, Archie and the team for another wonderful experience on purchasing another time piece to add to my growing collection. It's always a very pleasurably & enjoyable event, which i highly recommend. Thanks again, I'll be back.

10 de outubro de 2025
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Resposta da Robert Gatward Jewellers

Thank you ever so much for your 5* review, Terry. We are so pleased to hear of another wonderful experience that you had when making another special purchase. Your kind comments will be shared with Lee and Archie, who will be over the moon! We look forward to welcoming you again.

Best wishes,
Kelly

Classificada 5 em 5 estrelas

Happiest of Happy Customers

Happiest of happy customers, don't think I need to really say more. Delivered as promised with great customer service all the way

19 de julho de 2025
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Resposta da Robert Gatward Jewellers

Thank you ever so much for your review, Bafqal. We are so pleased to hear of your 5* experience! We look forward to welcoming you again.

Best wishes, Kelly.

Classificada 5 em 5 estrelas

Excellent experience at the Windsor…

Excellent experience at the Windsor store, all the staff were very welcoming and extremely pleasant. I would particularly like to thank Blagica who was exceptional in her customer services and helped me in purchasing my first Rolex.
Thank you everyone, you made my dream come true.

30 de agosto de 2025
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Resposta da Robert Gatward Jewellers

Thank you ever so much for your 5* review, Tim. We are delighted to hear of the excellent experience and exceptional customer service that you received from Blagica when visiting our Windsor showroom. Your kind comments have been passed on to Blagica, who is over the moon.

We hope you are thrilled with your Rolex timepiece, and enjoy it for many years to come. We are so pleased that RGJ have made your dreams come true!

Best wishes,
Kelly

Classificada 1 em 5 estrelas

Customer service?

Called up twice. Heard the sounds of the shop then they hung up. Both times.

28 de agosto de 2025
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Resposta da Robert Gatward Jewellers

Good afternoon,

I'm sorry to read your 1* review, we are currently experiencing some difficulties with our telephone line which is out of our control. Please could I kindly ask for you to email info@robertgatward.com and I can direct this onto our team for you.

Kindest regards,
Kelly

Classificada 5 em 5 estrelas

First time dealing with Robert Gatward…

First time dealing with Robert Gatward and had a great experience from the helpful staff member Kelly to the little touches like sweets in the delivery box. Also love the watch (Grand Seiko GMT) thanks again. Will definitely be dealing with for my next watch purchase. Thanks Nev

27 de julho de 2025
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Resposta da Robert Gatward Jewellers

Thank you very much for your kind words Nev, they are very much appreciated. It was a pleasure to help and I'm so pleased that you are delighted with your new Grand Seiko watch. I look forward to assisting you in the future.

Best wishes,
Kelly

Classificada 5 em 5 estrelas

Buying a ring online was a great experience.

The customer service was exceptional. Kelly was very helpful from thre start. They delivered the ring very quickly as I was worried I would not get it in time for our anniversary. The ring had to be resized larger by half a size which they did free of charge. I was hesitant buying a ring online but I needn't have worried. Thank you Kelly you were brilliant.

5 de julho de 2025
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Resposta da Robert Gatward Jewellers

Thank you so much for your kind words, Laurence. They are greatly received, and very much appreciated. It was a pleasure to assist you with your special purchase. If I can be of any assistance in the future please do not hesitate to get in touch.

Best wishes, Kelly.

Classificada 5 em 5 estrelas

Visited the store yesterday to try on a…

Visited the store yesterday to try on a Grand seiko I had been eyeing up for a while. The team were very friendly and had a good sense of humour. Needless to say they offered me a great deal, and I walked out a very happy customer with a shiny new Grand Seiko on my wrist. Would recommend to anyone. Thanks again!

31 de maio de 2025
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Resposta da Robert Gatward Jewellers

Thank you very much for your review, Sam. We are so pleased to hear of your great experience when visiting our Windsor showroom. We hope you are thrilled with your new Grand Seiko timepiece, and enjoy it for many years to come!

Best wishes, Kelly.

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