Robertson Homes UK Opiniões 

HAMILTON HEIGHTS.

It's not often that I take time to write reviews on Trust Pilot, however, credit must be given when credit is due.

This is our second time buying a new build home where the first time I had terrible issues. The site manager did not make the slightest effort to be contacted, nor help with snagging issues, however, after our continual emails and photographic evidence, things that could not be ignored any longer were attended to. I only mention this because it was my first experience of dealing with a national house builder and it was not pleasant. But this time, we can tell it’s going to be a different experience.

To start, I must say thanks to our Sales Executive Gillian Inglis, who made us feel welcome and at ease from the moment we walked through the door and has assisted us every step of the way taking the pressure from us and helping us make the decision to buy the Lawrie Grand. My wife was instantly sold and she wanted the house but I am not the easiest person to convince when it comes to buying and Gillian picked up on this and called one of the site managers to show us the property in its build stage and it was this reason that made me make the decision to go ahead with the purchase. I don't recall the first site managers name, but he was a massive help.

We were late buyers and by the time we purchased Gillian had to move to choosing some of the interior and so far, this has worked for us.

On our second visit to speak with Gillian, she introduced us to a man who is a total credit to Robertson Homes! Russel Gibb who is our site manager came into the show house, took his mucky boots and coat off and sat with us at the table and gave us a full & detailed step by step talk about the property.

Russell basically presented a full & detailed presentation of the house where he resold it and made us even more keener to move in.

Russell showed us a picture presentation pack with examples of Robertson's work of the walls, roof and went into the smallest details on the insulation, the way that the interior etc is built and explained that Robertson Homes assemble their own structures, in my opinion, he went above and beyond and when he was speaking, he was very passionate about the company and you could tell he really loves what he does.

We never actually needed any more reassurance, but at the end of our talk with Russell, he gave us his mobile number and said, if you have any questions, or want to know anything about the house, give me a call anytime. In my last experience, you had to go through the sales office to speak to a site manager and none never seemed to be there when needed, let alone get a direct contact number for one of them.

One last thing that I must mention is Russell's dedication to the company and its customers. Before he stopped for his time off at Christmas, I had asked if we could view the house again to get a final look before the final interior was started, which he explained that he couldn't do at this stage.

I had explained that my in-laws were coming over from the middle east and they would like to have a look around. On Friday the 27th, Russell got in touch during his family time off and said I will come down to the site today if you can make it and let you look around. Now Russell is not local to Hamilton and it took him over 1 hour to travel down to meet us and we were driven through the site in his own car and taken to the house and shown around, where once again he explained in detail the amount of workmanship going into a Robertson Homes property. We spent around 90 minutes and this made my wife's day.

As I stated at the start of my review, Russell is a credit to this company and if any of the Directors manage to read this review, I hope that you know how much of an asset he is to your business.

So far we have had had a fantastic experience from all at Robertson Homes. We are very impressed.

Ok…so after reading a lot of reviews and seeing signs in the windows of many residence on the development saying “Robertson’s fix our Homes” we were put off buying. We looked all around the North East and nothing ticked as many boxes as the Robertson’s Homes on Wynyard. We actually went to pay a deposit to both Story Homes and Bellway but neither had the wow factor or actually asked for the business. So, 9 months down the line we called back into the Robertson’s Homes sales office and spoke to Dawn. To my surprise, she remembered us, even down to the fine detail of our jobs and how many children we had. That was it, customer service at its finest, and a house that ticked 95% of the boxes!

Within 5 weeks to the day, Dawn had helped, find a mortgage, part ex our house and we moved in.

If it wasn’t for Dawn’s professionalism, determination and product knowledge, we would not be in here now. She is a true ambassador to the business who believes in the product she is selling.

As for the snagging list, it was next to none. The little things I’ve had, they have jumped on to sort out. Yes, there are small snags like the odd bit of paint work that could be better etc but we’re all human and don’t get it right 100% of the time. Nothing that can’t be put right with a touch up pot.

So far, everyone at Robertson’s could not have been more helpful, even down to the folk lift driver.

Both site managers Mike and Dave have been excellent in getting things sorted. I honesty could not ask for more. They even took all our cardboard and rubbish away after unpacking boxes.

Our experience so far has been second to none. So happy we ignored the noise and took the plunge.

Spectacular service - thanks guys 😁

Beautiful homes and an amazing welcome from Dawn at the homes in Wynyard.

Great team who are always there to help and support you. Minor hiccups sorted immediately and professionally. Stunning properties with an excellent build quality.

William at the Hamilton Heights site is extremely professional and honestly deals with all your queries soo quickly and just gets it sorted. He is an asset to the team and should be made as the site manager as we never see the site manager around! What a pleasure to deal with William.

We bought our first property in Scotland, after moving from England, through Robertson homes and what a great experience it has been. Three things stand out: location, build quality and customer service. The initial purchase process though Diane at the Thorn View site was detailed and clear. Diane had excellent attention to detail and communication skills. After handover, all snagging issues were rectified in a timely manner and with care. We had also agreed a minor alteration to the garden which was slightly off the plan we were initially shown and Robertson homes were prompt at dealing with this. Stewart (site manager) has been exceptional and is my favourite person to invite over for a cup of tea and chat about things. Overall we knew we were spending a lot of money purchasing the property in a prime location but we feel Robertson homes has made it all worth it. I would recommend them highly.

The whole process from our initial consultation with Diane in the show home to the final sign off with Stewart the site manager has been very smooth. We have not had any major snags with our new build and all the snags highlighted were dealt with in a timely manner. We are very happy with the interior finish of our new home and very pleased that that whole estate including the landscaping and external paving look great.

Everything is as explained clearly to us throughout the process of buying a new home and we were given plenty of written information too.

Highly recommend Robertson builders based on our experience in Glasgow.

We moved into our beautiful new home at Lionfields Lambton Park 6 weeks ago and I can’t fault the exceptional service we’ve had. It has been first class from everyone along the process, particularly Lloyd, Maxine & Steve. The extra mile they have taken has made the process memorable.
Our moving in day we received a comprehensive walk through by Lloyd the site manager & Maxine, the sales executive. The welcoming gifts were a lovely touch too. The standard of build is exceptional, stylish and immaculate, any minor snags we’ve had has received immediate attention and specialist sent to the house to resolve the problem.
I would highly recommend buying a house in this estate, you will not be disappointed.
Thankyou for making this exciting experience pleasurable we really appreciate all your efforts, your all a credit to Robertson, they really have employed the cream of the crop!

Been in my house a few months now and nothing to report. Minor leak at washing machine pipe work was resolved quickly by site manager Chris, who check regularly if all ok. Marie was excellent and sad that she’s left! Site is still in build progress and I guess once started again I’ll see the impact. But can’t fault Chris and Marie, excellent customer support. Bowes Manor

Outstanding Service …..
I received an exceptional service and support from Dawn , the senior sales advisor, throughout the process of purchasing my new home . She promptly guided me through every step with clarity, and indeed went above and beyond to ensure I felt confident and well-informed.
Thank you Dawn for addressing any concerns quickly and ensuring that everything was ready for me to move in.
The entire experience, from start to finish, has exceeded my expectations. I am thrilled to begin this new chapter in my beautiful home, and I owe much of that to your hard work and commitment to outstanding services

Thank you once again for making this journey so memorable.
I would like also to thank Mike the site manager who explained all the new details professionally and introduced me to my home and was thorough in providing tips.
I will not hesitate to recommend Robertson homes to friends and family in the future.

We received the keys to our new home today and WOW!!! ..... it exceeded all our expectations.

The handover process by the site team of Maxine and Lloyd could not have been better.
In fact, throughout the whole journey, from reservation to completion, it has been a pleasure.

On handover, we have found our house to be of exceptional quality, a beautiful build, flawless installation and spotless decoration.
Over the last week, leading up to getting our keys, Maxine and Lloyd have taken time to show us everything, explain everything and ensure the process was smooth and enjoyable.

Well done all the team at Robertsons, you have delivered our dream home.

As a development Land Agent, we get to experience the process of new home development from literally the ground up, and it has been a pleasure to see the new development team at Robertson Homes achieve so much and be so passionately proud of the homes they build. The quality of their product today is phenomenal. We urge anyone to visit their showhomes to gain an understanding of this for themselves.

Great showcase event at the Lionfields development.

Brilliant Company to deal with and absolutely beautiful homes! 🏡

Great development with the most stunning homes located in Lambton Park.

Amazing quality homes and the attention to detail in the show homes is second to none.

The team at Robertson’s are fantastic!

Lovely staff, fantastic developments, Lambton is a lovely spot

Amazing new homes, great site at Lambton. Lovely people in the sales suite / land team.

I recently viewed Robertson’s show home at their Lambton Park development in the North East of England. The customer service was second to none and the build quality across the development was fantastic. A great experience.

ROBERTSONS is a 5 star house builder, after visiting the new show home today at Lambton, I am blow away, best show home I’ve layed eyes on.

Brilliant. Thankyou to Wes and the team for the tour beautiful homes and venue.