Romans - Sunningdale Opiniões 

8
TrustScore: 4 em 5

3,9

Scotch Corner London Road, SL5 0ER Sunningdale, GB


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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Isabella York was particularly helpful during a very stressful three months last year. Nothing was too much trouble , she was reassuring and guide us through many a difficult day! We always reverted... Ver mais

A empresa respondeu

Classificada 4 em 5 estrelas

I was recently a tenant in a property that was managed by Romans. Unfortunately at the end of tenancy , there was a dispute regarding the deposit between landlord and myself. Isabella York who... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Katie at Sunningdale Office Got excellent work ethos acts immediately with any queries you might have. Katie originally showed me around the property before I decided to rent and answered any... Ver mais

Classificada 1 em 5 estrelas

Romans estate agents are incompetent and do not act professionally or with consideration for either the tenant of the landlord. Would never use them again

A empresa respondeu


Informações sobre a empresa

  1. Imobiliária
  2. Investimento em propriedades
  3. Avaliador imobiliário
  4. Agrimensor imobiliário

Sobre Romans - Sunningdale

Escrito pela empresa

Established in 1987, Romans is one of the South East’s largest property groups specialising in lettings, sales, and property investment.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Romans customers can get everything they need under one roof.

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Your local property experts

Escrito pela empresa

Whether you're looking to sell or let your home, our teams are on hand to help.

From start to finish, we cover all aspects of your property journey with our full range of services.

No matter your property goals, we work tirelessly to achieve them

From the very first day we opened as a single branch in 1987, Romans has continually evolved to meet the changing needs of our customers, and today, we’re here to help with every aspect of your property journey.

Informações de contacto

  • Scotch Corner London Road, SL5 0ER, Sunningdale, Reino Unido

Genuinely local, truly expert

For expert advice from professionals, speak to us today.

3,9

Bom

TrustScore: 4 em 5

8 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 97% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,9

Todas as opiniões

(8)

156 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Isabella York was particularly helpful…

Isabella York was particularly helpful during a very stressful three months last year.
Nothing was too much trouble , she was reassuring and guide us through many a difficult day! We always reverted to Issy for advice as we could could on her wise experience . Many thanks Issy well need you later in the year !

23 de setembro de 2025
Opinião espontânea
logótipo da Romans  - Sunningdale

Resposta da Romans - Sunningdale

Dear Denise Wolfe We greatly appreciate your 5-star review and the time you took to share your experience with Isabella. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Classificada 5 em 5 estrelas

Great service from Romans Sunningdale branch

We had a very good experience with Romans Sunningdale. We've dealt with them before and we were very pleased. Overall the service from the Sunningdale branch was excellent. They kept us informed on a regular basis. We were very impressed by the customer service. Chloe and Atesh were amazing. Between them, they dealt with everything in a professional and calm manner.
We would definitely recommend the Sunningdale branch.  

5 de janeiro de 2026
Opinião espontânea
logótipo da Romans  - Sunningdale

Resposta da Romans - Sunningdale

Dear Sl We greatly appreciate your 5-star review and the time you took to share your experience with Atesh and Chloe. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Classificada 1 em 5 estrelas

Romans estate agents are incompetent…

Romans estate agents are incompetent and do not act professionally or with consideration for either the tenant of the landlord.
Would never use them again

26 de agosto de 2025
Opinião espontânea
logótipo da Romans  - Sunningdale

Resposta da Romans - Sunningdale

Dear Kylie Coates

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.

Kind regards
Customer Care Team

Classificada 4 em 5 estrelas

Positive experience with management agent

I was recently a tenant in a property that was managed by Romans.
Unfortunately at the end of tenancy , there was a dispute regarding the deposit between landlord and myself.
Isabella York who managed property ,
supported me through this , all the way to the end result.
Isabella is professional , knowledgeable in her field of practice.
She explained the process (which went all the way to the adjudicator) and kept me updated.
If I emailed or called , she would return my calls , messages when she could.
I had never been through this process which was quite stressful at times but Isabella was reassuring to me regarding the stages we went through.
Thank you !

10 de maio de 2024
Opinião espontânea
logótipo da Romans  - Sunningdale

Resposta da Romans - Sunningdale

Dear Yvonne

We are very happy Isabella could provide you with a positive and professional customer experience.

Kind regards
Customer Care Team

Classificada 5 em 5 estrelas

Katie at Sunningdale Office

Katie at Sunningdale Office
Got excellent work ethos acts immediately with any queries you might have.
Katie originally showed me around the property before I decided to rent and answered any questions I had .
To sum Katie up she will do very well in the industry and in life because in general she's got the right attitude manners and politeness which very hard to encounter these days.

Kind regards
Andre

30 de setembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Above and beyond

Above and beyond.
Pooja Chavda and Nick Smith, Two of the finest people i have dealt with. Polite, knowledgeable and always replies quickly to get things resolved. 10/10

9 de agosto de 2022
Opinião espontânea
logótipo da Romans  - Sunningdale

Resposta da Romans - Sunningdale

Dear Christopher,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Classificada 5 em 5 estrelas

I have been a resident for nearly 4…

I have been a resident for nearly 4 Months, during which short time I have had some problems with various parts and Equipment in my Apartment !
Nevertheless Pooja has always very Promptly Managed and Organised these matters.

Well done Pooja !!

Brian Little 11 TudorCourt

5 de agosto de 2022
Opinião espontânea
logótipo da Romans  - Sunningdale

Resposta da Romans - Sunningdale

Dear Brian,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks, Customer Care Team

Classificada 1 em 5 estrelas

AVOID AT ALL COST

AVOID AT ALL COST. If you can avoid using Romans Sunningdale as your lettings agent and property manager, please do. Despite paying them over GBP 700 per month, we have had to do most of the work ourselves and in order to get Romans to do anything at all we have needed to chase violently a number of times. Any proactivity on their side is completely absent and their complacency has put our property at risk several times - e g not tending to leaking pipes with urgency or leaving keys / fobs at the property during viewings.

We asked Romans for a partial refund of the management fees due to the extremely poor service. We were promised three months' compensation which they then wiggled out of on the basis a technicality. We are deeply embarrassed on their behalf and will never use Romans Sunningdale again. AVOID AT ALL COST AS YOU'LL GET NOTHING BUT EXCUSES.

25 de julho de 2022
Opinião espontânea
logótipo da Romans  - Sunningdale

Resposta da Romans - Sunningdale

Dear Silvi Sinclair,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you.
Many thanks, Customer Care Team

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