First class company . fitted windows last year in my 19 30s semi detached house highly trained friendly fitters did a brilliant job even though older homes can be more tricky t... Ver mais
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The fitter was absolutely delightful. Prompt, friendly and reliable. As for the windows, they are just brilliant and expertly fitted. The house feels brighter and much more comfortable. Even in the ve... Ver mais
A empresa respondeu
Ashley arrived on time and introduced himself. He was very professional with the work he carried out. He did an amazing job on his own and we were left very satisfied. We would recommend the company t... Ver mais
Fantastic product ( front composite door) and a brilliant range of products at a reasonable cost. Everybody from the admin team, fitters and all others involved made the process of having a new door... Ver mais
Informações sobre a empresa
Escrito pela empresa
Roofriendly are one of Lincolnshire's oldest suppliers of double glazing and home improvement products across Lincolnshire. We're family run & during the last 22 years, our highly skilled team have completed over 15,000 installations of windows, doors and conservatory's across Lincolnshire and Nottinghamshire.
Informações de contacto
Unit 1 Witham Point Wavell Drive, LN3 4PL, Lincoln, Reino Unido
- 01522 522200
- info@roofriendly.co.uk
- www.roofriendly.co.uk
4,7
Excelente
96 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 40% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
New door fitted by Ashley
The fitter who came to fit the new front door was a very friendly amiable kind a chap and arrived on time, we are more than pleased with the job he did, the door looks very smart so thank you to Ashley for good job.
4 de fevereiro de 2026
Opinião espontânea
Resposta da Roofriendly
Thank you so much for the kind words. We’re pleased to hear you’re happy with your new front door. Ashley is indeed a fantastic member of our team and we’ll be sure to pass your praise along to him. He’ll be delighted to know his punctuality and friendly approach made such a positive impression. Thank you for choosing us.
Kind Regards
Helen
Roofriendly Team
Really pleased with the finish result
We have just had our gutters facier & soffit replaced Mark & Nathen have done a first class job & nothing was to much trouble cleaned up after them it has made a big difference to the outside of our property thank you we would definitely recommend Roofriendly
29 de janeiro de 2026
Opinião espontânea
Resposta da Roofriendly
Thank you so much for the review. We are so pleased to hear that you're happy with your new gutters, fascia, and soffits. Mark and Nathan are a fantastic duo and I’ll be sure to pass on your praise, they’ll be delighted to know their hard work and 'clean as you go' approach made such a difference. It’s amazing how much of an impact these home improvements can have on a property's appearance. Thank you for the recommendation.
Kindest Regards
Helen
Roofriendly Team
Graham was extremely helpful and…
Graham was extremely helpful and knowledgeable. He helped me over my concerns and I am very pleased with the service
28 de janeiro de 2026
Opinião espontânea
Resposta da Roofriendly
Thank you for your 5 Star Review. We’re pleased to hear that Graeme was able to address your concerns and provide the knowledgeable support you needed. We understand that home improvements can feel like a big step so making sure you feel confident and comfortable is our top priority. I’ll be sure to pass your thanks along to Graeme.
Kind Regards
Helen
Roofriendly Team
Double glazing swapped for tripple glazing!
The company's Rep who came to explain the company's products in detail was very 'personable' and informative.
Having agreed our overall contract to replace all first floor windows and balcony door tjhis was timetabled swiftly.
On the day of execution the two personnel arrived on time, were very personable while carryong out removal of all double glazed window frames and panes along with the door too.
They then set to work installing the news framework for the tripple glazed replacements taking great care of established fittings and decorations such that nothing needed attention once their job was finished.
Highly recommended!
26 de janeiro de 2026
Opinião espontânea
Resposta da Roofriendly
Thank you for such a detailed and thoughtful review. We’re delighted to hear that you found our representative both personable and informative, we believe the planning stage is just as important as the installation.
It’s also wonderful to know that our fitting team took such great care of your home and decorations. Leaving a space exactly as we found it (but with much better windows!) is always our goal. We’re so glad you’re happy with the new triple glazing and appreciate the recommendation.
Warmest Regards
Helen
Roofriendly Team
An excellent company to deal with
A family member just had Triple glazed windows fitted, the product is excelled and is cutting their heating bills also noise reduction, the fitter went that extra mile to ensure satisfaction
Because the product & staff professionalism we decide to arrange for Roofriendly to quote for French Windows plus 3 other windows using triple glasing the salesman Rob Moore was very helpful & knowledgable just waiting for a start date now
27 de janeiro de 2026
Opinião espontânea
Resposta da Roofriendly
Thank you so much for this wonderful review. It's great to hear that a recommendation from a family member led you to us and the triple glazing is already making a difference to the heating bills and noise levels, that’s exactly what we like to hear.
I’ll be sure to pass your praise along to the fitter for going the extra mile and to Rob Moore for his help with your new quote. We’re delighted to be working with you on your French windows.
Kind Regards
Helen
Roofriendly Team
A very enjoyable process
A very enjoyable process. The two surveyors and the fitter were fast, efficient, knowledgeable and precise.
And the resultant drop in noise from the new windows was noticeable immediately.
21 de janeiro de 2026
Opinião espontânea
Resposta da Roofriendly
We really appreciate you taking the time to leave such a positive review. Our goal is to make the installation process as seamless as possible and it’s rewarding to know our team delivered a fast and knowledgeable service. It’s great to hear the new windows are already making a difference in your home.
Kind Regards
Helen
Roofriendly Team
Rob the salesman was very pleasant and…
Rob the salesman was very pleasant and nothing was to much trouble for him, felt comfortable placing my order with the company, thank you
22 de janeiro de 2026
Opinião espontânea
Resposta da Roofriendly
Thank you so much for the kind words. We’re pleased to hear that Rob made you feel comfortable and looked after you throughout the ordering process. He’s a valued member of our team, and I’ll be sure to pass your praise along to him.
I would definitely not recommend this Company…
I would definitely not recommend this company as they failed to turn up for an agreed appointment on the 27th November 2025 @ 16.00 for a door survey despite confirming they would attend. They have not responded to emails, txt, fb as to why they failed to attend.
UPDATE !!!!
They've just responded to my review, guess what they're now trying to blame me for not answering a call the evening before to confirm the appointment the following day, well I can categorically say that alleged call NEVER took place and I have my phone records to back me up. !!!!
You are lying, !! if this is the standard of your customer service then I'm glad you did not get my business.
27 de novembro de 2025
Opinião espontânea
Resposta da Roofriendly
Thank you for your feedback. We’re sorry for any frustration caused regarding your appointment on November 27th. To ensure our representatives time is used effectively, our policy is to telephone the evening before to confirm your appointment before every visit; if we do not receive a response, the appointment is automatically removed from our schedule.
We have checked our records and haven't found a confirmation for the appointment or any follow-up messages across our platforms. We would value the chance to investigate if there was a technical error. Please contact us directly on 01522 522200 so we can look into this further.
Kind Regards
Helen
Roofriendly Team
Fantastic sales rep in Mike
Mike was extremely knowledgeable on all products and helpful with offering advice and recommendations to ensure that the products provided were energy efficient and within our budget. A real positive experience and would highly recommend.
14 de janeiro de 2026
Opinião espontânea
Resposta da Roofriendly
Thank you for the 5-star review. We’re so glad Mike could provide the expert advice needed to find the right energy-efficient solutions for your project. Providing a positive, helpful experience is our top priority. We appreciate the recommendation.
Kind Regards
Helen
Roofriendly Team
Great Service
Had a triple glazed widow fitted, made a great job of it and cleaned up afterwards. The overall service provided by Roofriendly was spot on very professional and kept me informed throughout the process. Having another window fitted this January. Triple glazing is a game changer, keeps so much heat in.
14 de outubro de 2025
Opinião espontânea
Resposta da Roofriendly
Thank you so much for the lovely review. We’re pleased to hear that you’re already feeling the difference with your new triple glazing, it really is a game-changer for keeping the heat in. Our team takes a lot of pride in leaving a home as clean as they found it so I’ll be sure to pass your kind words on to the installers. We’re looking forward to seeing you again.
Kind Regards
Helen
Roofriendly Team
Mike explained all the advantages of…
Mike explained all the advantages of having Roofriendly installing Fashias very clearly.
18 de dezembro de 2025
Opinião espontânea
Excellent work…
I've had various jobs done by Roofriendly over the last 22 years,
From Fascias, windows and doors.
I've called them out once to re adjust the door (which they promptly did)
The company is professional and friendly. And the quality of both the products and installations has been excellent.
Recommend.
I
15 de dezembro de 2024
Opinião espontânea
Resposta da Roofriendly
Thank you for sharing your long term experience with us. 22 years of repeat business is the best testament to our quality and service that we could ask for. We are pleased to hear that our products and installations have stood the test of time and that our team has remained professional and friendly throughout the years. We truly appreciate your recommendation and look forward to being here for you for many more years to come.
Kindest Regards
Helen,
Roofriendly Ream
Excellent service
Excellent service. I had Jamie visit and provide a quote, which I excepted and then a couple of weeks later I had Graeme visit for a survey.
Both gentlemen were polite and very professional and now I am looking forward to having my new windows.
15 de dezembro de 2025
Opinião espontânea
Resposta da Roofriendly
Many thanks for the kind words. We’re pleased that you’re happy with the service provided by Jamie and Graeme so far. Providing clear quotes and thorough surveys is what we do best. We can't wait to get started on the installation for you and that you enjoy your new windows.
Kind Regards,
Helen,
Roofriendly Team
Absolutely love my doors
Absolutely love my doors, from measuring to ordering and fitted they kept in contact with me to let me know when they had arrived and when they were fitting.
Really great service
1 de dezembro de 2025
Opinião espontânea
Resposta da Roofriendly
We’re delighted that you’re pleased with your new doors and the service you received. Keeping our customers updated is a key part of what we do, so we’re glad you appreciated the communication. Thank you for your support.
Kind Regards,
Helen,
Roofriendly Team
I am delighted with my door
I am delighted with my door. It is so well made and has been fitted really well. A truly excellent job.
11 de dezembro de 2025
Opinião espontânea
Fabulous company
Fabulous company from the first phone call to the end product, if you’re considering new windows doors or conservatory I would highly recommend Roofriendly
10 de dezembro de 2025
Opinião espontânea
Resposta da Roofriendly
Thank you for recommending Roofriendly so highly. We’re so pleased that you’re happy with the service and the end products. It was a pleasure working with you and we appreciate you taking the time to share your experience with others.
Warmest Regards,
Helen,
Roofriendly
Back again
Graeme was round again, fascias this time. We had him last year for windows and are very happy
11 de dezembro de 2025
Opinião espontânea
Poor cold call sales experience
Cold call today from Roofriendly salesman; I politely said sorry, but I was eating and wasn’t interested anyway, but the salesman continued to thrust a leaflet in my hand and launched into his pitch; when I further attempted to tell him that my Husband had plans to do roof repairs himself, he very rudely sneered that there were bits falling off, and continued to speak over me; eventually, I told him sorry (again) but I was in the middle of eating and closed the door, while he still carried on talking outside. I would suggest some training for this salesman, to address his aggressive and offensive manner - this is clearly not an acceptable or productive communication style for any company to have representing their business.
10 de dezembro de 2025
Opinião espontânea
Resposta da Roofriendly
Thank you for your honest feedback. Please accept our sincerest apologies for the representative's behaviour, sneering at a homeowner and failing to respect your privacy is a direct violation of our company values. We take these reports very seriously and will be using your comments to implement immediate corrective training for our door-to-door team. We hope you'll accept our apologies for the interruption to your meal.
Helen
Roofriendly Team
Just been cold called on my doorstep by…
Just been cold called on my doorstep by this company. Their dales person was rude and arrogant. Would never use them.
10 de dezembro de 2025
Opinião espontânea
Fantastic product ( front composite…
Fantastic product ( front composite door) and a brilliant range of products at a reasonable cost.
Everybody from the admin team, fitters and all others involved made the process of having a new door fitted seamless. There was a slight bit of remedial work required after fitting however they came out, did it straight away and the fitter Jack was brilliant.
10 de dezembro de 2025
Opinião espontânea
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