Roofriendly Opiniões 

96
TrustScore: 4.5 em 5

4,7

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

First class company . fitted windows last year in my 19 30s semi detached house highly trained friendly fitters did a brilliant job even though older homes can be more tricky t... Ver mais

Classificada 5 em 5 estrelas

The fitter was absolutely delightful. Prompt, friendly and reliable. As for the windows, they are just brilliant and expertly fitted. The house feels brighter and much more comfortable. Even in the ve... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Ashley arrived on time and introduced himself. He was very professional with the work he carried out. He did an amazing job on his own and we were left very satisfied. We would recommend the company t... Ver mais

Classificada 5 em 5 estrelas

Fantastic product ( front composite door) and a brilliant range of products at a reasonable cost. Everybody from the admin team, fitters and all others involved made the process of having a new door... Ver mais

Informações sobre a empresa

  1. Fornecedor de janelas de PVC

Escrito pela empresa

Roofriendly are one of Lincolnshire's oldest suppliers of double glazing and home improvement products across Lincolnshire. We're family run & during the last 22 years, our highly skilled team have completed over 15,000 installations of windows, doors and conservatory's across Lincolnshire and Nottinghamshire.


Informações de contacto

4,7

Excelente

TrustScore: 4.5 em 5

96 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 40% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,7

Todas as opiniões

(96)

80 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Bought a replacement front door from…

Bought a replacement front door from Roofriendly and couldn't be happier. The sales process was straightforward, the payment terms clear and a very professional installation job done by Ashley.
Delighted with the results and would recommend to family and friends

22 de dezembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Highly recommend Roofriendly

Dealing with Roofriendly has been a pleasure from the start. They have fitted a large new conservatory roof for us and we are highly delighted by everything. The project has been dealt with quickly and very proficiently. The technicians, Luke and Chris, were excellent and we are very pleased with everything. Fully recommended.

7 de outubro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Reported my conservatory door was…

Reported my conservatory door was faulty, jack called to check, he made adjustments and all was soon put right, he was very polite and professional,
Over the years I have been a very satisfied customer of Roofrendly, and would highly recommend them to anyone
Thank you
Regards
Malcolm Lee Mbe

12 de abril de 2024
Opinião espontânea
Classificada 2 em 5 estrelas

The most sexist company in Lincolnshire?

I was really happy with the product and the fitting and fitters but the sales are both inefficient and heavy handed.
It's also the most hilariously sexist company I've come across in years! Feels like they're selling a product to clean living American housewives of the 1950s! Quite bizarre.

4 de março de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Roofreindly did some work for us…

Roofreindly did some work for us 18months ago and the after care has been appalling. As previously reported not responding to emails and phone calls. And not delivering on promises. Seems once the money was banked for initial work done, hands washed and not interested. We have now had to go to an alternative business to rectify the problem. Very disappointing

1 de novembro de 2023
Opinião espontânea
logótipo da Roofriendly

Resposta da Roofriendly

Dear Mr Tippett.
Obviously, it is disappointing to receive this feedback from yourself.
In March 2021 we replaced the windows at your property and you informed us you would like to keep the old aluminium windows which we removed. In February 2022 you approached us again to install new French doors in your timber cladded cabin at the bottom of your garden. You also asked if we could also install 3 of your old aluminium windows in the cabin. We agreed to this and installed these in July 2022. At no point did we agree to provide a warranty for these windows as they were not our product, had been stored outside for 16 months and were used items. You have been in contact with us several times as you have been having issues with the windows leaking. As a gesture of goodwill we have visited you on 4 separate occasions to try and remedy the issues you were having. After further discussion with yourself it was agreed the aluminium windows were in need of replacement and you asked us to provide a quote to replace these. We offered you a greatly reduced quote for double glazed windows as you are an existing customer of ours, however, we did make the error of putting triple glazed windows on the quote instead of double. We informed you of this and you accused us of lying to you and trying to overcharge you and you expected a further discount which we were unable to provide. Unfortunately, you decided to cancel your order with us. I apologise that we could not fulfil your expectations on this occasion.
On a positive note, I am pleased you have not reported any issues with the new windows and French door we supplied and installed throughout your property.
Kind Regards
Helen, Roofriendly.

Classificada 1 em 5 estrelas

Awful from start to finish

Awful from start to finish, sales, installation and owner who doesn't reply to emails.

13 de julho de 2023
Opinião espontânea
logótipo da Roofriendly

Resposta da Roofriendly

Thank you for taking the time to leave feedback. It is difficult to respond without further information. If we were so awful at the point of sales why go forward with the work? We have a 14 day cooling off period so ample opportunity to cancel if you were not happy.

Classificada 5 em 5 estrelas

Quote for back door

Just had a quote from Mike for a new door. He was extremely knowledgeable and professional and explained everything in detail.
Many thanks

11 de outubro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Very impressed with the prompt and…

Very impressed with the prompt and professional response to sort a window installed over six years ago. Sales are not pushy and they pride themselves on friendly and local service. Thank you for your work.

Simon May

14 de junho de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Future proofing home with Roofriendly.

Am future proofing our home and finally got round to looking at replacement windows. I have used Roofriendly in the past for soffits, fascia, guttering, and a replacement front door and side panels so I approached them with a good degree of confidence. I ordered (Initially) two replacement triple glazed windows and was given an installation date - sadly this was missed, together with a second date due to our delegated installer going sick and being sent off to hospital - this could not be helped and we accepted the delay. A new date was given and the installers turned up promptly on time. We were expecting a two day installation timescale - these two guys worked non-stop, quietly (no music thank goodness) and were able to complete the installation to a high standard in a single day. They were very experienced, professional, quiet, neat and tidy and when they had finished the windows looked immaculate and the rooms were vacuumed and dusted. The windows work smoothly and look beautifully finished - far better than the old installations. We have already ordered the replacement windows for all the other windows in our bungalow.

14 de fevereiro de 2023
Opinião espontânea

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