Rowen and Wren has become my go-to for furniture and “bit and pieces” for my home. Everything is so beautifully made and made to last generations, questions are answered quickly and helpfully by cu... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Bought 16 medium-sized Matt brass handles for our refurbished kitchen. They look great against maple wood. (You need to know that shorter screws are available.) The quality of the handles are excepti... Ver mais
I bought the Wilbur Bathroom Shelf and was incredibly disappointed with the quality. The screws are set far too close to the wood, meaning it's near impossible to screw them in without damaging... Ver mais
A empresa respondeu
Review I can’t recommend Rowan and Wren highly enough. Their after-sales team were absolutely fantastic — so helpful, polite and professional from start to finish. The returns process was incr... Ver mais
Informações sobre a empresa
Escrito pela empresa
Discover a curated collection of beautifully crafted, artisanal home and garden pieces that perfectly blend functionality with meticulous design and time-honoured charm.
Informações de contacto
Hamilton Court, Carthouse Lane, Horsell, GU21 4XS, Woking, Reino Unido
- 01276 451 077
- care@rowenandwren.co.uk
- www.rowenandwren.co.uk
4,4
Excelente
248 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Comfortable and stylish scandi garden…
Comfortable and stylish scandi garden chairs delivered in good time. Reasonable delivery charges. My first time ordering from this company has been very positive.
29 de março de 2026
Opinião espontânea
Resposta da Rowen & Wren
Hi Jo, thanks for leaving your review. It's great to hear your first order went well and we hope you continue to find pieces for your home and garden in our store.
Warmest wishes
The R&W Care Team
Great experience
Great experience, good communication and love the rug!
31 de março de 2026
Opinião espontânea
Resposta da Rowen & Wren
Hi Christine, that's wonderful to hear, and thank you for taking the time to leave your feedback, it's genuinely appreciated by the entire team.
Warmest wishes
The R&W Care Team
Beautiful products and a company who care.
As were the reviews I read before choosing my planter - it really is beautiful and the quality fabulous.
The communication on dispatch & delivery excellent too - something I appreciate.
Delighted to have discovered Rowen & Wren.
5 de abril de 2026
Opinião espontânea
Resposta da Rowen & Wren
Hi Helen, it's lovely to hear that you had a good experience buying from our store - we do everything we can to ensure everything is as perfect as we can make it, from the products themselves through to making sure you know when your order will arrive. We're glad you discovered us as well and look forward to welcoming you back in future.
Warmest wishes
The R&W Care Team
Excellent
I have bought several items from Rowen & Wren including furniture and soft furnishings. The quality of their products is fantastic and their customer support is excellent. There was a courier issue with a rug delivery which was resolved with no fuss and another rug was shipped immediately to arrive the following day. I have my eye on many more items!
12 de março de 2026
Opinião espontânea
Resposta da Rowen & Wren
Hi Georgia, thanks for your kind words. We appreciate your understanding over the issue with the initial delivery and are glad we were able to resolve it for you with the minimum of inconvenience. We look forward to welcoming you back in the future, and if you ever have any questions about anything you have your eye on, we will be very happy to help.
Warmest wishes
The R&W Care Team
ROWEN and WREN chair delivery not as expected
Chair from ROWEN and WREN arrived in the delivery slot however it was clear that DX had subcontracted the delivery. The 2 individuals who delivered the chair had very bad body odour which is still pervading the house 30 minutes later. I also had to persuade them to take away the packaging by showing them the email from ROWEN and WREN who stipulated this. This was not the service I expected.
1 de abril de 2026
Opinião espontânea
Resposta da Rowen & Wren
Hi Chris, we appreciate you bringing this to our attention. DX have only been delivering to our customers for a very short time, and we are very much aware that things are not running as well as they ought to be. We're working very hard to minimise the impact on our customers but it goes without saying - and this has been raised with them - that our delivery service is to room of choice, with all packaging taken away.
I know our care team responded to your email yesterday so I do hope that we have adequately addressed your concerns but should this not be the case, do contact us again and we will of course do everything we can to help.
Warmest wishes
The R&W Care Team
Absolutely charming
Rowen & Wren always has the most beautiful & charming pieces. The quality always exceeds my expectations and you can see the care and thoughtful detail that go into every item. I recently purchased the oak bathroom cabinet, for the second time, as it is so perfect and adds so much character to my small secondary bathrooms. If I could buy a little cottage and outfit it completely in Rowen & Wren, I think I would be the happiest person in the world!
1 de abril de 2026
Opinião espontânea
Resposta da Rowen & Wren
Hi Jennifer, thank you for taking the time to share your thoughts, and we're sorry for the delayed acknowledgment. Our whole team is always delighted to hear that our efforts on design and delivery are being rewarded. We hope you continue to find pieces in our store that will bit by bit make your dream house come true.
Warmest wishes
The R&W Care Team
Stylish addition to my gatden.
The garden trellis is just what I wanted, right colour, perfect size, good quality and looks great in situ. Delighted.
16 de março de 2026
Opinião espontânea
Resposta da Rowen & Wren
Hi Judy, thank you for leaving such lovely feedback, and please do accept our apologies for the delayed acknowledgment. Lovely to hear that our Marlow trellis was as you hoped.
Warmest wishes
The R&W Care Team
Rowen and Wren - a purchasing pleasure
Purchasing with Rowen and Wren is a pleasure from start to finish- lovely catalogue of enticing products.my recent purchase of cotton padded bench seat has not disappointed Colour combination of saffron yellow on one side and blue ticking stripe on other looks great on terrace seat and quality is excellent. Arrived in good time extremely well packaged with charming artwork thank you note. Would happily purchase again from this company
22 de março de 2026
Opinião espontânea
Resposta da Rowen & Wren
Hi S D, thank you for taking the time to share your thoughts. We're delighted your cushion arrived on time and we look forward to welcoming you back in the future.
Warmest wishes
The R&W Care Team
Resposta da Rowen & Wren
Hi NAB, lovely to hear and thank you for leaving your review!
Warmest wishes
The R&W Care Team
Nice Product; Problems with Delivery
I'm happy with the footstool I ordered. It's a well-made and attractive product, although rather expensive for the size.
There were problems with delivery. The item didn't arrive on the day promised and initially appeared to have been lost by the delivery company. However, Rowen and Wren worked hard to resolve the issue.
1 de março de 2026
Opinião espontânea
Resposta da Rowen & Wren
Hi Jacqueline, thank you for your review and please allow me to apologise for the issues you experienced with your delivery. We have been quite severely affected by some changes taking place with our delivery partner which have left a number of customers quite inconvenienced through no fault of their own.
I don't have access to the full history of the issue right now but I will have this checked at the start of this coming week and our team will be in touch to discuss a way we can appropriately compensate you for the poor service.
We are of course delighted that you are happy with the footstool and hope that it has its place in your home for many years to come.
Warmest wishes
The R&W Care Team
The most beautiful pieces
The most beautiful pieces - I love supporting small businesses and this is an exceptional business selling beautiful pieces. Thank you, Bex Boisclair
12 de março de 2026
Opinião espontânea
Resposta da Rowen & Wren
Hi Bex, thank you for your very kind words, as you say we are indeed a small team and it genuinely means a lot to us to hear that our customers are appreciating the work that goes into the design and manufacture of our pieces.
Warmest wishes
The R&W Care Team
Purchased the Bilton bathroom shelf
Purchased the Bilton bathroom shelf, it was expensive for what it is as glass is not tempered and is not thick either.
Cost with delivery £94.
I received the shelf but package was not checked before dispatch as it had only one wall plug.
I have emailed and was told they would send one out. Had to email again - still no spare received .
21 de fevereiro de 2026
Opinião espontânea
Resposta da Rowen & Wren
Hi Victoria, we're really sorry to hear this - it's very disappointing to hear that the fixings pack was missing a key component, and also that the replacement hasn't arrived. We are sure this was sent out with Royal Mail 1st Class last week so we are hopeful it might have turned up by now? Please let our team know on care@rowenandwren.co.uk and if it's still not with you, we will send out another on a fully tracked service this time. Please accept our apologies for the inconvenience caused.
Warmest wishes
The R&W Care Team
Gorgeous lampshades
Gorgeous products, website easy to navigate.
Items were well packed and great customer communication.
4 de março de 2026
Opinião espontânea
Resposta da Rowen & Wren
Hi Joanna, thanks for taking a moment to leave your feedback, we will pass this on to the team as a whole as it's always lovely to hear our efforts are making for an enjoyable customer journey.
Warmest wishes
The R&W Care Team
I love this company
I love this company! The chair is beautiful and really does look 100% handmade.
Delivery info. was vague from start to finish but I didn't need it urgently so went with the flow and it did not matter as it was still within the expected time.
Excellent delivery and assemble service. Going to buy more!!
9 de março de 2026
Opinião espontânea
Resposta da Rowen & Wren
Hi June, it's lovely to hear the chair arrived and was as expected. We can't always be specific about delivery date on a Made To Order piece until quite late on but we're glad it arrived in the expected time. We hope you enjoy it for many years to come.
Warmest wishes
The R&W Care Team
Grove Simple Knob
Grove Simple Knob, Small, Matt Nickel; bought a couple more for another cupboard (have used these previously for an upcycled bureau), so it all fits well together. Well wrapped and nicely presented.
5 de março de 2026
Opinião espontânea
Resposta da Rowen & Wren
Hi Bridget, thank you for taking the time to share your thoughts. We're delighted we are playing a part in your projects.
Warmest wishes
The R&W Care Team
Garden table fiasco
I ordered a garden table which failed to arrive on the delivery date that I had selected and I am still waiting for today. Since that time there was no reason given for the failed delivery, there was complete confusion as to when I could expect the delivery. Eventually it arrived today, over 3 weeks since I ordered it, the top was damaged and there was no assembly pack. Unbelievable. I have not received a refund for the delivery charge or been offered any compensation. I am incredibly disappointed in this company. There is little point in having a glossy website with expensive goods if they fail to arrive on time or undamaged.
5 de março de 2026
Opinião espontânea
Resposta da Rowen & Wren
Hi Alison, we're so sorry you've had this experience with your order. We are struggling with some rapid changes to our delivery provider that have caused us huge problems and great inconvenience to many of our customers, you among them. You did speak to our Head of Operations around the time you posted this review and he assured you that once delivery had successfully been made of a new table next week, he would personally call you back and discuss the matter of compensation, and this will happen as promised. Our apologies for the disappointment and great frustration caused, we are working very hard indeed to put this right as quickly as we are able to.
Warmest wishes
The R&W Care Team
Super quality
Super quality! Couldn’t be more happy with our cup handles
28 de fevereiro de 2026
Opinião espontânea
Resposta da Rowen & Wren
Hi Karl, wonderful to hear and thank you for taking the time to post your review, it's very much appreciated.
Warmest wishes
The R&W Care Team
Beautiful rug
Beautiful rug. Muted colours even more beautiful than the images. Quick delivery and wonderful friendly advice. Very happy with my purchase
25 de fevereiro de 2026
Opinião espontânea
Resposta da Rowen & Wren
Hi Dee, it's lovely to hear that the rug arrived safely and that we were able to help with your queries. We look forward to welcoming you back in the future.
Warmest wishes
The R&W Care Team
You won't be disappointed
I am writing to share that my experience with Rowen & Wren has always been exceptional. The products are consistently of the highest quality and are always packaged with great care.
Your store has become my go-to for both personal purchases and gifts. I would highly recommend Rowen & Wren to anyone.
25 de fevereiro de 2026
Opinião espontânea
Resposta da Rowen & Wren
Hi Julie, thank you for your kind words; as a small team they really do mean a great deal to us. We can see you've made a few purchases and are truly delighted that you continue to find pieces among our collections to grace your home, and hope you continue to do so for years to come.
Warmest wishes
The R&W Care Team
Purchased Amelie chair
Purchased Amelie chair. Photos suggest mid tone oak. The chair is actually dark. Pretty chair in design but colour shown in photos very misleading. Request sample of wood before purchasing.
18 de fevereiro de 2026
Opinião espontânea
Resposta da Rowen & Wren
Hi there, we're so sorry to hear that the finish of the chair was so different from the one you expected. If you need to discuss next steps with our team, please email us (if you haven't already) at care@rowenandwren.co.uk and we will be happy to help. We will also pass this feedback on to our product and site teams for them to review and make any changes necessary to the images on our site. Please accept our apologies for the disappointment you've experienced.
Warmest wishes
The R&W Care Team
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.