But a pack of racking from them extremely poor quality for the price , customer service is not the best, not heard back from them for two days AVOID
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Leia as opiniões dos outros
TOTALLY SHOCKED! When I received my delivery it was in an excellent tough cardboard box. Then when I opened it " WAW " my plants were placed inbetween 3,layers of protective straw one layer on the bo... Ver mais
A empresa respondeu
Easy assembled, solid product, fast delivery and very good customer service Thank you
The quality , price , free speedy delivery ,and excellent communication 👏 👌 I've got full confidence in "Royal Cart " and it will be my " go to " for anything we need for the outdoors ...thank yo... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Royalcart is based in the United Kingdom and ships all orders from within the UK to ensure extremely fast and reliable delivery. We supply the top trending products and make sure every item is quality tested before being sent out to our customers ensuring customer satisfaction at all times. Why Shop From Royalcart ? All of our orders are dispatched from the UK. Our helpful and friendly customer service team will make sure to get back to you within 12 hours to ensure your not left waiting for too long. We work hard to send all of our orders with same day dispatch using Royal Mail as we understand you want your new gadgets to arrive as soon as possible! Contact us here - info@royalcart.co.uk
Informações de contacto
71-75 Shelton Street Covent Garden, WC2H 9JQ, London , Reino Unido
- +447477183488
- Info@royalcart.co.uk
- www.royalcart.co.uk
4,1
Bom
108 opiniões
Sem histórico recente de solicitação de opiniões
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Respondeu a 66% das suas opiniões negativas
Geralmente leva mais de um mês para responder
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But a pack of racking from them…
But a pack of racking from them extremely poor quality for the price , customer service is not the best, not heard back from them for two days AVOID
27 de agosto de 2026
Opinião espontânea
Easy assembled
Easy assembled, solid product, fast delivery and very good customer service
Thank you
1 de setembro de 2026
Opinião espontânea
Two months in and already three issues…
Two months in and already three issues with the zipper on the polytunnel. Definitely don't recommend. They refused to even send a zipper pull.
Edit to respond to your reply: still horrendous customer service. 2 months is a very short time for such a sizeable purchase. And because you haven't received other complaints does not excuse you from taking care of each customer. Been in customer service for decades, wouldn't have dreamed of sending away a customer with such little support after such a short time. Also I reported a cumulation of THREE problems, two that occurred almost as soon as I assembled it (I wasn't able to put it up right away as it was still cold). Coming online to make your customers look dumb to other customers is fairly poor practice. I really genuinely hope you find a way to improve your service though I won't be around to see it.
11 de maio de 2026
Opinião espontânea
Resposta da Royalcart
We’re sorry to hear you were unhappy with your experience. After reviewing the matter, we noted that the issue was reported around two months after delivery. If the zipper had arrived damaged upon receipt, we would have expected this to be reported much earlier so we could investigate and assist promptly.
We have sold many of these polytunnels and have not received previous complaints of this nature. While we were unable to offer a full refund or replacement outside of our 30-day policy, we still appreciate your feedback and remain committed to improving our service.
Kind regards,
Team RoyalCart
Nothing too much trouble
The whole buying experience was first class.The hedge plants were as described and arrived in better packaging than I have ever received plants in .The plants were healthy and ready to go .The price per plant was very good and will from now on check here to see what they have .Richard and everyone who works here all I can say is Thank-you so much as buying on line there is always a element of risk but you made it easy
19 de março de 2026
Opinião espontânea
Resposta da Royalcart
Thank you so much for your thoughtful review, Shaun! We’re absolutely delighted to hear that you were happy with the entire experience, from the quality of the hedge plants to the packaging and pricing. We understand that buying online can sometimes feel uncertain, so it means a lot to know we made the process easy and reassuring for you. Your kind words will be shared with Richard and the rest of the team — truly appreciated!
Kind regards,
Team RoyalCart
Helpful assistance
Helpful assistance, delivered on time, easy to put shelves together, good value
20 de fevereiro de 2026
Opinião espontânea
Resposta da Royalcart
Thank you, Grant! We’re pleased to hear you found the shelves easy to assemble and good value for money. It’s also great to know our assistance and delivery service met your expectations. Really appreciate your support!
Kind regards,
Team RoyalCart
Economical Product
My Parcel was sent to the wrong address because of my mistake. They did very well and sending it back to me. One thing to mention here that is is a light weight product which is easy to fix however I can't recommend it for heavy loads etc. For home use, this is fine and the quality is also good as per the price being charged . I will recommend the supplier to add a leaf let to guide the buyer on its assembling as I my case it was missing
14 de fevereiro de 2026
Opinião espontânea
Resposta da Royalcart
Thank you for your detailed feedback, Shahid! We’re glad we could help get your parcel redirected and delivered successfully. We also appreciate your honest comments regarding the product and assembly instructions. Your suggestion about including a leaflet is very valuable, and we’ll certainly take it into consideration to improve the experience for future customers.
Kind regards,
Team RoyalCart
Great product for the price and really…
Great product for the price and really good customer service. Very helpful.
Would definitely shop again
13 de fevereiro de 2026
Opinião espontânea
Resposta da Royalcart
Thank you, Henry! We’re delighted to hear you were happy with both the product and the customer service. Knowing you’d shop with us again really means a lot — we truly appreciate your support!
Kind regards,
Team RoyalCart
Highly Recommend them
Reasonable Price Good Communication and quick Response.
I had an issue with one of my unit as it was missing some parts and the person really helped me out and even send a fresh new unit on the spot.
Highly Recommend them.
22 de dezembro de 2025
Opinião espontânea
Resposta da Royalcart
Thank you so much for your kind feedback! We’re really pleased to hear you were happy with our communication, response time, and pricing. Although it was unfortunate that some parts were missing, we’re glad we could sort it out quickly for you with a replacement unit. Your recommendation truly means a lot to us!
Kind regards,
Team RoyalCart
The product of rack was poor quality
The product of rack was poor quality, the same racks are cheaper on Amazon. The process of selling the products via Facebook link is awkward. I asked for a refund and the representative from Facebook was passive aggressive towards me debating why I ask for a refund and not to write bad reviews. The return of the parcel I had to pay. A whole bad customer experience.
23 de dezembro de 2025
Opinião espontânea
Resposta da Royalcart
We’re sorry to hear that you feel disappointed with your experience. Customer satisfaction is always important to us, and we’d like to clarify that your refund was approved promptly after your first email without issue.
Our team only aimed to understand your concerns and assist accordingly, and we apologise if our communication came across differently than intended. We always strive to provide respectful and helpful support to every customer.
We appreciate your feedback and will continue working to improve our service and customer experience.
Great products
Great products, second time ordering. Fabulous service and keeping me informed of delivery. Highly recommend
10 de outubro de 2025
Opinião espontânea
Resposta da Royalcart
Thank you so much for your wonderful review! We’re thrilled to hear you’re happy with our products and service once again. It’s always a pleasure to serve returning customers like you—your recommendation truly means a lot to us.
Kind regards,
Team RoyalCart
My daughter put it together for me a…
My daughter put it together for me a bit time consuming but worth it when put together .
8 de outubro de 2025
Opinião espontânea
Resposta da Royalcart
Thank you, Jan! We're glad to hear it all came together nicely in the end. A bit of time well spent for a sturdy result! We really appreciate your feedback.
Kind regards,
Team RoyalCart
The plants came quickly and packaged…
The plants came quickly and packaged well. I gave 5 stars but is there is no guidance on how to look after the plants. One came with out a label and because I'm a novice I had no.clue what it was and worked it out from order. However, cant fault them for quality. They did respond via messenger on how to look after the plants .
30 de setembro de 2025
Opinião espontânea
Resposta da Royalcart
Thank you for the detailed 5-star review, Mrs. Pakan! We’re really happy to hear the plants arrived quickly and in great condition. We appreciate your honest feedback about the care guidance — we’ll make sure to include clearer instructions in the future. Glad our team could help you via Messenger!
Kind regards,
Team RoyalCart
Fantastic products and customer…
Fantastic products and customer service. my solar powered owl arrived and my gnome and both are wonderful. highly recommended
12 de setembro de 2025
Opinião espontânea
Resposta da Royalcart
Thank you, N Patel! We're delighted to hear you’re happy with your solar owl and gnome — they’re great picks! It’s wonderful to know you’re pleased with both the products and our service. Really appreciate your recommendation!
Kind regards,
Team RoyalCart
I recently purchased artificial grass
I recently purchased artificial carpet from Royal Cart and I’m really pleased with the whole experience. The price was very reasonable compared to other places I looked at, the delivery was on time, and the quality of the carpet is excellent. It looks great, feels durable, and has already made a big difference. The service was smooth from start to finish. I would definitely recommend Royal Cart to anyone looking for artificial carpet – highly recommended!
11 de setembro de 2025
Opinião espontânea
Resposta da Royalcart
Thank you so much, Kam! We're thrilled to hear you’re pleased with your artificial carpet and the overall experience with us. It’s great to know you found the price fair, delivery on time, and quality excellent. We truly appreciate your thoughtful feedback and recommendation — it means a lot!
Kind regards,
Team RoyalCart
Resposta da Royalcart
Thank you, G Best! We’re glad everything went well and really appreciate your encouraging words. Your support means a lot to us!
Kind regards,
Team RoyalCart
We ordered the shelving rack for our…
We ordered the shelving rack for our garage. They are very easy to put together and the seller provided a very helpful video as well. The seller kept in touch all the way through until the order had been delivered
16 de agosto de 2025
Opinião espontânea
Resposta da Royalcart
Thank you, Pat! We're so pleased to hear the shelving racks were easy to assemble and that the video was helpful. It’s great to know you appreciated our communication throughout the process—we’re always here to make things smooth and simple.
Kind regards,
Team RoyalCart
Happy with product so far it's what we…
Happy with product so far it's what we were looking for .Arrived earlier than expected good customer support
13 de agosto de 2025
Opinião espontânea
Resposta da Royalcart
Thank you, Akram! We're delighted to hear the product is just what you were looking for and that it arrived earlier than expected. It’s great to know you’re happy with our customer support too!
Kind regards,
Team RoyalCart
Garage shelves
Amazing customer service support.
Communication was clear and consistent.
Haven’t opened the items received but judging by the experience so far. I will not be let down.
5 de agosto de 2025
Opinião espontânea
Resposta da Royalcart
Hi,
Thank you for your kind words! We're so pleased to hear you had a great experience with our customer service and communication. We’re confident you'll be just as happy with the shelves once you open them!
– The RoyalCart Team
Cherry Laurel Hedging
My Laurels arrived yesterday and they were well packed ; Healthy Cherry Laurel, exactly how I assumed. Excellent service 👍 and they deserve the 5 Star review ⭐ ⭐ ⭐ ⭐ ⭐
21 de julho de 2025
Resposta da Royalcart
Thank you for the fantastic review! We're delighted to hear your Cherry Laurels arrived healthy and well-packed. It’s great to know we met your expectations — we truly appreciate the 5 stars!
– The RoyalCart Team
I'm really happy with the product
I'm really happy with the product. Thank you.
23 de julho de 2025
Opinião espontânea
Resposta da Royalcart
Thank you, Calin! We're really happy to hear you're pleased with the product. Your feedback is much appreciated—glad we could meet your expectations!
Kind regards,
Team RoyalCart
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