But a pack of racking from them extremely poor quality for the price , customer service is not the best, not heard back from them for two days AVOID
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Leia as opiniões dos outros
TOTALLY SHOCKED! When I received my delivery it was in an excellent tough cardboard box. Then when I opened it " WAW " my plants were placed inbetween 3,layers of protective straw one layer on the bo... Ver mais
A empresa respondeu
Easy assembled, solid product, fast delivery and very good customer service Thank you
The quality , price , free speedy delivery ,and excellent communication 👏 👌 I've got full confidence in "Royal Cart " and it will be my " go to " for anything we need for the outdoors ...thank yo... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Royalcart is based in the United Kingdom and ships all orders from within the UK to ensure extremely fast and reliable delivery. We supply the top trending products and make sure every item is quality tested before being sent out to our customers ensuring customer satisfaction at all times. Why Shop From Royalcart ? All of our orders are dispatched from the UK. Our helpful and friendly customer service team will make sure to get back to you within 12 hours to ensure your not left waiting for too long. We work hard to send all of our orders with same day dispatch using Royal Mail as we understand you want your new gadgets to arrive as soon as possible! Contact us here - info@royalcart.co.uk
Informações de contacto
71-75 Shelton Street Covent Garden, WC2H 9JQ, London , Reino Unido
- +447477183488
- Info@royalcart.co.uk
- www.royalcart.co.uk
4,1
Bom
108 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 66% das suas opiniões negativas
Geralmente leva mais de um mês para responder
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great customer service & the shelving…
Great customer service & the shelving units are suoer, thank you!
9 de janeiro de 2025
Opinião espontânea
Resposta da Royalcart
Thanks a lot for your great review, Jeanette! We're thrilled to hear you’re happy with both our customer service and the shelving units. Your feedback means a lot to us, and we hope to assist you again in the future!
Kind regards,
Team RoyalCart 🛒
Great value and Great Service…
Great value shelving units and great customer service when I had a couple of questions.
Also after sale I couldn't find instructions ( although I found the afterwards between the shelves) I was sent more instructions and a great video within an hour.
Would definitely buy from them again. In fact I’ve ordered more shelves!
7 de janeiro de 2025
Opinião espontânea
Resposta da Royalcart
Thank you so much for your kind words and 5-star review! We're delighted to hear you had a great experience with our products and customer service. It's wonderful to know we could assist you quickly with the instructions and video. We truly appreciate your trust in us and look forward to serving you again. Enjoy your new shelves!
warm regards
Team RoyalCart
First class experience
Ordered 130 hedging plants which arrived well packed and in great condition. Very helpful with all aspects of our order, unfortunately they were not able to supply the complete order in the size ordered but gave us a very good alternative at the same price. Even sent the 3 additional plants that were missing from our order. I would have no hesitation in recommending this company and look forward to future shopping with them.
25 de novembro de 2024
Opinião espontânea
Resposta da Royalcart
Thank you for your wonderful feedback and 5-star review! We're so pleased to hear that you were happy with the quality of the plants and the service you received. We always strive to provide the best possible solutions, and we're glad the alternative worked well for you. It’s great to know you would recommend us, and we look forward to serving you again in the future!
Best regards
Team RoyalCart
Bought some Warehouse Shelves.
Bought some Warehouse Shelves.
Lovely Service
On Time Delivery and most Importantly their customer service is Top Notch.
Will definitely be using again 😃
9 de dezembro de 2024
Opinião espontânea
Resposta da Royalcart
Thank you so much for your kind words and 5-star review! We’re thrilled to hear that you were happy with our service, timely delivery, and customer support. Your satisfaction means the world to us, and we look forward to serving you again in the future!
warm regards
Team RoyalCart
Laurels and Privets
Received my order which did not look the planting advertised, the 3 privet bushes looked like 9 twigs put together not one green leave to be seen ? should have been 5ft plus but lucky to be 3ft high. The 5 laurels which had some leaves but half of them had been eaten by some insect, again the size advertised 3ft-4ft the ones I received barley reached 2.5ft. What they are doing is illegal misrepresentation of there products. Customer service non-existent. Steer clear and buy your planting else were
17 de dezembro de 2024
Opinião espontânea
Resposta da Royalcart
Thank you for your feedback. We’re sorry to hear that you were not satisfied with your order. We would like to clarify a few points to address your concerns.
Privet hedges naturally shed their leaves during winter in the UK, especially when they are bare-root plants. This is a natural process and does not indicate any issue with the plants. Once planted and properly cared for, they will recover and grow healthy leaves in the spring.
As for the sizes, we take great care to ensure the plants match the advertised measurements, but bare-root plants can sometimes appear smaller due to pruning, which is essential for their safe transportation and healthy growth.
We sincerely apologize if our communication fell short in explaining this process. Your concerns about customer service are noted, and we’re committed to improving. If you would like any guidance on planting or care, we’d be happy to assist further.
Thank you for giving us the opportunity to address this matter.
Best Regards
Team RoyalCart
Excellent customer service
Excellent customer service. Order arrived damaged and replacement sent out immediately. Beautiful solar lit fairy statue. Very happy and many thanks ☺️
14 de novembro de 2024
Opinião espontânea
Resposta da Royalcart
Thank you for your wonderful review and 5-star rating! We're so glad we could quickly resolve the issue and that you're happy with your solar-lit fairy statue. Your satisfaction is our top priority, and we truly appreciate your support. Looking forward to serving you again!
Best Regards
Team RoyalCart
Pretty good
Pretty good, got my item within a week and everything was perfect 👌
15 de novembro de 2024
Opinião espontânea
Resposta da Royalcart
Thank you for your amazing 5-star review! We're delighted to hear that your item arrived quickly and everything was perfect. Your satisfaction means so much to us, and we hope to serve you again soon!
Warm Regards
Team RoyalCart
I bought a brand new marquee
I bought a brand new marquee, when erecting it the poles bent and the velcro on the canvass was ripped. After 2 emails asking to return the item, there has been no reply from the company.
4 de setembro de 2024
Opinião espontânea
Resposta da Royalcart
Dear Customer
Thank you for reaching out and sharing your concerns about the marquee. We’re sorry to hear about the issues you’ve encountered.
Please note that our marquees are designed as temporary outdoor structures meant to provide shade and should not be left up overnight or during severe weather conditions such as heavy rain or strong winds, as stated in our product guidelines.
Regarding returns, we gladly accept returns within 30 days of purchase. However, we have noticed that your return request was made after this 30-day window had passed. Unfortunately, we are unable to process returns beyond this timeframe.
We truly value your understanding and are here to assist with any further inquiries or support you may need.
Kind regards,
Team royalcart
Absolutely fantastic green house
Absolutely fantastic green house . It took me 20 minutes to put it up . Strong sturdy and the PE cover is very strong . There is a zipper in the cover which makes it very easy to open and close the cover . I am very happy with the product .
3 de julho de 2024
Opinião espontânea
Resposta da Royalcart
Dear Tehseen Khan
Thank you for your 5-star review! We're delighted to hear you're happy with the greenhouse and found it easy to assemble. Your satisfaction means a lot to us.
Best regards,
Team RoyalCart
Great service!!!
Great service from this business , my plant was delivered very quickly and in great condition! No complaints! Will definitely use again.
16 de junho de 2024
Opinião espontânea
Resposta da Royalcart
Dear A.Ashraf
Thank you for your fantastic review! We're thrilled to hear that your plant was delivered quickly and in great condition. We look forward to serving you again soon.
Best regards,
Team RoyalCart
Excellent service would highly…
Excellent service would highly recommend items came on time and in tact will use again in future
22 de março de 2024
Opinião espontânea
Resposta da Royalcart
We appreciate your kind words! It's fantastic to hear that you had a seamless experience with us and that your items arrived promptly and intact. We look forward to serving you again in the future!
Team RoyalCart
Good quality plants
Good quality plants, brilliant customer service. Will definitely buy again
4 de abril de 2024
Opinião espontânea
Resposta da Royalcart
Thank you for your glowing review! We're thrilled to hear that you enjoyed our top-notch plants and excellent customer service. We can't wait to welcome you back for your next purchase!
Team RoyalCart
Good value for plans ordered supported…
Good value for plants ordered supported by prompt delivery which was free!
28 de março de 2024
Opinião espontânea
Resposta da Royalcart
Absolutely! Thank you for the positive feedback! We're glad you found value in our plants and enjoyed the prompt, free delivery. We're here for all your future gardening needs.
kind regards
Team RoyalCart
Healthy plants arrived within a week
Healthy plants arrived within a week. Packaged well and great communications. Will recommend and use again. Many more thanks
24 de março de 2024
Opinião espontânea
Resposta da Royalcart
We're delighted to hear that your plants arrived quickly and in great condition! Thank you for recommending us and for your kind words about our communication. We look forward to serving you again in the future. Happy planting, and many thanks from all of us!
Team RoyalCart
Great… !
Great… !!
Simple order process . My healthy plants arrived, well packaged to my door.
Simple.
Thanks again
22 de março de 2024
Opinião espontânea
Resposta da Royalcart
Thank you so much for the glowing review! We're happy to hear that your plants arrived safely and that you're pleased with the packaging. If you ever need anything else, don't hesitate to reach out. Happy gardening!
warm regards
Team RoyalCart
Great company
Very quick in responding to questions, fast delivery and the bushes were in great condition. Will definitely use again.
2 de março de 2024
Opinião espontânea
Resposta da Royalcart
Thank you so much for the glowing review! We're thrilled to hear that you were impressed with our quick response time, fast delivery, and the excellent condition of the bushes. We look forward to serving you again in the future!
Warm regards
Team RoyalCart
Very helpful with what I required and…
Very helpful with what I required and came quickly, great height on the trees already
1 de março de 2024
Opinião espontânea
Resposta da Royalcart
We greatly appreciate your kind words! It's fantastic to hear that we were able to assist you with exactly what you needed, and that you're pleased with the speed of delivery and the height of the trees. Thank you for choosing us, and we hope to continue exceeding your expectations in the future!
Warm regards
Team RoyalCart
Quality plants
Quality plants. Far bigger than others I have purchased. Well packed! Thank you
5 de março de 2024
Opinião espontânea
Resposta da Royalcart
We're happy to hear that you're enjoying your plants! Our commitment to providing top-quality, generously sized plants and ensuring secure packaging is at the heart of what we do. Thank you for choosing us, and we look forward to serving you again in the future!
Warm regards
Team RoyalCart
Not a gardener by any means so thankful for all the advice
Not a gardener by any means, so I was quite anxious about buying plants to make a hedge in my strange shaped garden. Just moved into my home and it has a low wall that my two dogs can jump over. Planning permission won’t let me build a taller wall but I can grow a hedge as tall as I want. So, after seeing the post on Facebook marketplace for very reasonably priced hedging I started enquiring about what I would need.
Harry was great and answered all my questions and gave advice on which plants were best for my garden. The plants are a lot taller than I expected for the price and delivery time was very quick.
Great service highly recommend
1 de março de 2024
Opinião espontânea
Resposta da Royalcart
Dear valued customer,
Thank you for taking the time to share your experience with us! We're delighted to hear that you found our service great and that our sales team provided helpful advice for your hedge project. It's fantastic to know that the plants exceeded your expectations in terms of height and delivery speed. We appreciate your recommendation and are thrilled to have been a part of creating a solution for your garden.
If you have any further inquiries or need assistance in the future, please don't hesitate to reach out. Happy gardening!
Best regards,
Team RoyalCart
Royalcart.co.uk
Resposta da Royalcart
Dear customer,
Thank you for your kind words! We're delighted to hear that your experience with us was very good and that it was a pleasure to deal with us. Your satisfaction is our priority. If you have any more needs or questions in the future, feel free to reach out. Thank you for choosing us!
Best regards,
Team RoyalCart
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