This is an excellent company with exceptional customer service. I have bought from them before and i am delighted with my table. This time I bought on behalf of a friend who then decided that the ta... Ver mais
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Leia as opiniões dos outros
Garden furniture delivered earlier than expected. Looks brilliant and classy. We were worried as not heard of the site before and wasn’t sure if dodgy but service and quality of furniture great. Guys... Ver mais
A empresa respondeu
Very pleased with the 4 piece Teak outdoor dining set. It is very well made and the quality is exceptional. The price included 4 seat pads and free delivery.The set looks beautiful especially when a G... Ver mais
A empresa respondeu
Quality made hardwood table and four chairs. I must admit to being worried when, after purchasing, I found that the registered address of the company is a faceless firm of chartered accountants,... Ver mais
Informações sobre a empresa
Escrito pela empresa
Royal Finesse are manufacturers and distributors of fine, sustainable Teak Garden Furniture. With a focus on quality, sustainability, and customer service all our products are approved and certified before arriving at our distribution depot. We are recognised and known throughout the UK for our unique designs and quality of our Teak Garden Furniture. We are based in the Midlands; customers are welcome to come in, to touch and feel our beautifully made Teak furniture before ordering. You can also keep an eye out for us at one of the many shows and events that we exhibit at throughout the spring and summer seasons. Relax with Royal Finesse where good quality and great customer service is assured.
Informações de contacto
Worcestershire, WR9 9AY, Droitwich, Reino Unido
- 01904 862172
- Info@royalfinesse.co.uk
- www.royalfinesse.co.uk
4,7
Excelente
194 opiniões
Pede aos clientes que escrevam opiniões
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Respondeu a 66% das suas opiniões negativas
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Very helpful and easy to contact…
Very helpful and easy to contact customer service. Beautifully made very solid table and chairs.
30 de abril de 2026
Resposta da Royal Finesse
Hi Bridget,
Thank you for taking the time to leave us a review.
We are delighted that you found our team helpful and that you are happy with your furniture! Thank you for sharing your positive experience.
If you ever need anything, please do not hesitate to reach out. We are happy to help.
Many Thanks,
Royal Finesse Customer Support
Very pleased with our garden table and…
Very pleased with our garden table and chairs.
Quick delivery too.
9 de maio de 2026
Resposta da Royal Finesse
Hi Michelle,
Thank you for taking the time to leave us such a kind review.
We are delighted to hear you are happy with your furniture and the delivery service, we are glad this was speedy and satisfactory.
If you ever need anything from us, we are always here to help!
Many Thanks,
Royal Finesse Customer Support
Excellent staff when dealing with query
7 de maio de 2026
Resposta da Royal Finesse
Hi Henry,
Thank you for leaving us such a lovely review!
We are happy to hear you had a great interaction with our staff, thank you for your kind comments.
If you ever need anything in the future, please do not hesitate to reach out we are always here to help.
Many Thanks,
Royal Finesse Customer Support
Round Teak table & four arm chairs
The teak table & four arm chairs are of high quality, love the moon table & the four arm chairs stack
5 de maio de 2026
Resposta da Royal Finesse
Hi Ms. Gleeson.
Thank you for taking the time to leave us a kind review.
We are delighted you are happy with your furniture, and we greatly appreciate your comments!
Many Thanks,
Royal Finesse Customer Support
Good quality and communication
Good quality and communication. A bit of a mix up on delivery but sorted.
29 de abril de 2026
Resposta da Royal Finesse
Hi Jane,
Thank you for taking the time to leave us a review.
We are delighted you are happy with the quality of your furniture, we really pride ourselves in this area so thank you for your comments.
We sincerely apologise for the issue you faced on delivery, we have reached out via phone and email to offer a further resolution for the inconvenience here however, we have not heard back. Please feel free to reach out via email or phone to discuss your experience further.
We want to thank you for your understanding and patience. If you need anything from us we are always happy to help.
Many Thanks,
Royal Finesse Customer Support
Very sturdy patio set
This table and chairs was delivered very quickly. It is very sturdy, quite heavy as you'd expect from solid wood. It's finished nicely but I have given it a couple of coats of teak oil just to be sure. The chairs stack well for storage.
29 de abril de 2026
Resposta da Royal Finesse
Hi Joanne,
Thank you for taking the time to leave us such a positive review!
We are delighted you were happy with the delivery service and your furniture. If you need anything in the future please do not hesitate to reach out.
Many Thanks,
Royal Finesse Customer Support
Quick and efficient service
Quick and efficient service. Great quality bench and table, exactly what we wanted. The delivery team were very polite and helpfully took the bench and table through to the back garden.
21 de abril de 2026
Resposta da Royal Finesse
Hi Carolyn,
Thank you for your positive review.
We’re glad to hear everything arrived as expected and that you’re happy with both the service and the quality of your furniture. It’s great to know the delivery went smoothly and the team were helpful.
If we can help with anything in the future, please don’t hesitate to reach out.
Kind regards,
Royal Finesse Customer Support
Stunning garden furniture
They have a wide range of high quality items. Ordering was very easy and I was notified many times regarding delivery. The lovely guys who delivered my table and chairs put them exactly where I asked.
My lazy Suzan was not delivered, but I contacted them and they sorted it out straight away.
My table and chairs are beautiful - excellent quality. I would highly recommend buying with Royal Finesse.
8 de abril de 2026
Resposta da Royal Finesse
Hi Deborah,
Thank you for taking the time to leave us a review.
We’re pleased to hear you found the ordering process easy and that you were kept well informed regarding delivery. It’s also great to know the delivery team were helpful and placed everything as requested.
We’re sorry to hear the lazy Susan was initially missing, but glad this was resolved quickly for you. Most importantly, we’re delighted that you are happy with the quality of your table and chairs.
If you need anything in the future, please do not hesitate to reach out.
Kind regards,
Royal Finesse Customer Support
Excellent Customer Service
Table arrived damaged from the warehouse. These things happen. Very apologetic and sorted out straight away. Also my other queries were listened to and acted upon. Felt safe buying from here.
7 de abril de 2026
Resposta da Royal Finesse
Hi there,
Thank you for taking the time to leave us such a kind and thoughtful review!
Your feedback is invaluable to us, and we are delighted you were happy with our customer service. We pride ourselves in this area and we are happy to hear you had a positive experience.
If you need anything in the future please do not hesitate to reach out.
Many Thanks,
Royal Finesse Customer Support
Resposta da Royal Finesse
Hi Nicholas,
Thank you for taking the time to leave such a kind review.
We are delighted you are happy with your purchase and the service. We really appreciate your feedback and we hope you enjoy your furniture!
If you need anything we are always here to help!
Many Thanks,
Royal Finesse Customer Support
Terrible Durability
TERRIBLE DURABILITY
I ordered a set worth £1600 in 2022.
The chairs have fallen apart, chunk of the table has come off. Unusable. Waste of £1600 :(
At time of order it took months to recieve, yes months. And after less than four years of barely any use -- its british summer-- the set is in pieces.
Customer Service Response:
"For additional context, since your original purchase, the chairs and table have undergone design updates as part of our ongoing product development process. The older versions have been discontinued and the current versions now feature a thicker construction and reflect refinements we have made over time to improve the overall build."
I do NOT trust this company.
This was sold as apparent 'luxury furniture' at the time. What a lie.
Where is their integrity?
How many other customers have spent thousands and have furniture in pieces??
I am very unhappy with this resopnse, they will not offer to fix the set, and have not shared any third party business who could fix it. Im outraged. £1600 is a lot of money for most families.
Why should the customer burden the companies self acknowledged lack of quality and design.
I am NOT a happy customer and feel very dissapointed with customer service.
At the very least they should pay to fix the set.
They disagree. They expect me to loose £1600, for their design and quality error.
15 de abril de 2026
Opinião espontânea
Resposta da Royal Finesse
Hi Grace,
Thank you for taking the time to share your feedback. We are sorry to hear that you are dissatisfied, and we appreciate the opportunity to respond.
As outlined in our ongoing correspondence, your order was placed on April 27th, 2022. All of our products are supplied with a one-year warranty, which is clearly communicated at the point of purchase. With your furniture now approaching four years from the original purchase date, it falls well outside of this warranty period. While we do occasionally offer support beyond the warranty as a gesture of goodwill, a timeframe of approximately three years beyond the coverage period is unfortunately too far outside for us to take further action in this instance.
At the time of purchase, there was also a severe global shipping and supply chain crisis continued through most of 2022, characterized by record-high freight rates, severe port congestion and pandemic related disruptions, all of which were unfortunately beyond our control. We do sincerely apologise for any inconvenience this may have caused.
We would also like to clarify that product updates and design changes are a normal part of our range evolution and are driven by seasonal and changing market trends. These updates are not indicative of faults or quality issues with previous versions but rather reflect ongoing development and aesthetic refinement over time. As noted previously, the models you purchased have since been discontinued as part of this natural product lifecycle over the course of four years, not due to inherent quality issues.
We do appreciate your feedback and understand your concerns, however the warranty terms applicable at the time of purchase remain unchanged.
Many Thanks,
Royal Finesse Customer Support
A truly customer focused company
On time great experience delivery team were polite and took the packaging awway
25 de março de 2026
Resposta da Royal Finesse
Hi there,
Thank you for your kind words.
We are happy to hear that you had a great experience, we really pride ourselves in our service, so your feedback is truly appreciated!
If you need anything in the future, we are here to help!
Many Thanks,
Royal Finesse Customer Support
Excellent product quality and value
Excellent product quality and value. We ordered the 120 mm teak cicular table and teak 4 teak chairs. The chairs came with cushions. The delivery service was good as well, and it was free due to the size of the order. We are really looking forward to summer and staert to use our impressive and luxurious furniture!
25 de março de 2026
Resposta da Royal Finesse
Hi Dave,
Thank you kindly for taking the time to leave us such a positive review!
We pride ourselves in our high quality so we are delighted that you are pleased with your purchase and the service you received.
We hope you enjoy your new furniture, if you need anything in the future we are always at hand to assist.
Many Thanks,
Royal Finesse Customer Support
Resposta da Royal Finesse
Hi Peter,
Thank you for taking the time to leave us such a kind review.
We are delighted to hear you are happy with your furniture and the delivery service, we are glad this was speedy and satisfactory.
If you ever need anything from us, we are always here to help!
Many Thanks,
Royal Finesse Customer Support
A very positive experience
Ordered table on Tuesday and received on Saturday. The delivery men negotiated a tricky descent down two flights of stairs, then assembled the table properly on the terrace. It’s a sturdy, handsome table which has already garnered compliments.
25 de março de 2026
Resposta da Royal Finesse
Hi there,
We really appreciate you taking the time to leave us such a kind review.
We are glad to hear that you are happy with the quality of your furniture, and we hope you continue to enjoy it.
Please do not hesitate to reach out should you require anything from us and thank you again for your review.
Many Thanks,
Royal Finesse Customer Support
We are thrilled with our outdoor dining…
We are thrilled with our outdoor dining set. It looks perfect and the chaps that came to put it all together did a great job. They also took our old dilapidated set away. Really can't fault the service on any level.
25 de março de 2026
Resposta da Royal Finesse
Hi Sally,
Thank you ever so much for your kind review.
We truly pride ourselves on our customer service and we are delighted that you are happy with your purchase!
We are always here if you ever need anything in the future.
Many Thanks,
Royal Finesse Customer Support
Very Nice furniture
Very Nice furniture, helpfull staff, and fairly quick delivery
15 de março de 2026
Resposta da Royal Finesse
Hi Jeremy,
Thank you so much for your positive review! We’re thrilled to hear that you’re happy with your furniture and that our team was able to provide helpful support along the way.
It’s also great to know that the delivery was quick and met your expectations. Your feedback truly means a lot to us, and we are here if you ever need anything in the future.
Many Thanks,
Royal Finesse Customer Support
Resposta da Royal Finesse
Hi David,
Thank you for your positive review! We're delighted to hear that you’re happy with the quality of our furniture and that our delivery was quick.
Your feedback means a lot to us, and we truly appreciate you taking the time to share your experience.
We are always here if you ever need anything from us, please do not hesitate to reach out!
Many Thanks,
Royal Finesse Customer Support
Good quality
Arrived when stated and we were extremely pleased with the quality. We couldn't be happier.
We would recommend and use again.
4 de março de 2026
Resposta da Royal Finesse
Hi Ron,
Thank you so much for taking the time to leave us such a positive review!
We pride ourselves in our high quality products so we are delighted that you are pleased with your new furniture.
If you need anything from us in the future please do not hesitate to reach out. We are always happy to help!
Many Thanks,
Royal Finesse Customer Support
Resposta da Royal Finesse
Hi John,
Thank you very much for taking the time to leave us a review. We really appreciate the positive feedback!
We are delighted that you are happy with your furniture, if you ever need anything from us please do not hesitate to reach out. We are always here to help you.
Many Thanks,
Royal Finesse Customer Support
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