This is an excellent company with exceptional customer service. I have bought from them before and i am delighted with my table. This time I bought on behalf of a friend who then decided that the ta... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Garden furniture delivered earlier than expected. Looks brilliant and classy. We were worried as not heard of the site before and wasn’t sure if dodgy but service and quality of furniture great. Guys... Ver mais
A empresa respondeu
Very pleased with the 4 piece Teak outdoor dining set. It is very well made and the quality is exceptional. The price included 4 seat pads and free delivery.The set looks beautiful especially when a G... Ver mais
A empresa respondeu
Quality made hardwood table and four chairs. I must admit to being worried when, after purchasing, I found that the registered address of the company is a faceless firm of chartered accountants,... Ver mais
Informações sobre a empresa
Escrito pela empresa
Royal Finesse are manufacturers and distributors of fine, sustainable Teak Garden Furniture. With a focus on quality, sustainability, and customer service all our products are approved and certified before arriving at our distribution depot. We are recognised and known throughout the UK for our unique designs and quality of our Teak Garden Furniture. We are based in the Midlands; customers are welcome to come in, to touch and feel our beautifully made Teak furniture before ordering. You can also keep an eye out for us at one of the many shows and events that we exhibit at throughout the spring and summer seasons. Relax with Royal Finesse where good quality and great customer service is assured.
Informações de contacto
Worcestershire, WR9 9AY, Droitwich, Reino Unido
- 01904 862172
- Info@royalfinesse.co.uk
- www.royalfinesse.co.uk
4,7
Excelente
194 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 66% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Beautiful garden furniture.
Beautiful garden furniture.
Very easy to contact company
Excellent information.
Delivery information was good and furniture was constructed efficiently and packing taken away
Well done all round
Thank-you
21 de janeiro de 2026
Resposta da Royal Finesse
Hi Mike and Pat,
Thank you for your kind words and for taking the time to leave us a review. We are delighted to hear that you are happy with your purchase.
We hope that you enjoy your new furniture, and if you ever need anything in the future we are always here to help.
Many Thanks,
Royal Finesse Customer Support
Very good service
Very good service, delivered on time and very helpful delivery people.
12 de novembro de 2025
Resposta da Royal Finesse
Hi Carolyn,
It’s fantastic to hear from you and thank you very much for your review!
We will pass on your comments to our delivery team, it is greatly appreciated and we hope you enjoy your furniture!
Many Thanks,
Royal Finesse Customer Support
Very happy with our new table
Our table arrived on time and we are vey pleased with it. It was well packaged up and the quality of the table is very good. We are looking forward to using it next summer!
4 de novembro de 2025
Resposta da Royal Finesse
Hi there,
Thank you for your review, it’s fantastic to hear from you and we are delighted to see that you are happy with your purchase.
We hope you enjoy your new furniture and if you need anything else we are always around to help.
Many Thanks,
Royal Finesse Customer Support
Absolutely no hitches
Absolutely no hitches with my purchase and prompter delivery than I expected
28 de outubro de 2025
Resposta da Royal Finesse
Hi Alan,
Thank you for your kind words and for taking the time to leave us a review.
We absolutely love to hear experiences such as this, we will pass on your comments to our team & we hope you enjoy your purchase!
Many Thanks,
Royal Finesse Customer Support
Fast & efficient delivery
Fast & efficient delivery. Product looks lovely & hope it’ll stand the test of time !
3 de setembro de 2025
Resposta da Royal Finesse
Hi Richard,
Thank you for taking the time to leave us a review, it is greatly appreciated.
We are delighted to hear you were pleased with the delivery service and the quality of the product, we will pass along your comments to the team.
Rest assured we are here if you need anything going forward.
Many Thanks,
Royal Finesse Customer Support
Teak bench
The bench arrived on time and was of beautiful quality. It was easy to contact the company with little questions..Yes very pleased with this company..
26 de agosto de 2025
Resposta da Royal Finesse
Hi Elaine,
We appreciate you taking the time to leave a review, it’s fantastic to hear of your experience and thank you for sharing.
It is brilliant to hear that your overall experience left you pleased, always rest assured we are here if you need anything in the future and we hope you enjoy your furniture!
Many Thanks,
Royal Finesse Customer Support
Resposta da Royal Finesse
Hi Andrew,
Thank you for your review, it’s great to hear from you.
We are delighted to hear you were happy with the product and the service received!
We hope you enjoy your furniture.
Many Thanks,
Royal Finesse Customer Support
Teak table and chairs
Purchased new teak garden table and chairs excellent delivery a couple of days following order the quality is extremely good a few days later decided to purchase a cover thought delivery was really expensive but following telephone call reduced really nice to speak with someone who managed to sort it for me would highly recommend this company
21 de agosto de 2025
Resposta da Royal Finesse
Hi Mr Johnson,
Thank you for your review, it’s fantastic to hear about your experience and your kind comments are appreciated.
We are happy to hear that your purchase was a positive one and customer satisfaction is our number one priority, so we always love to hear of situations such as this. Your comments will be passed onto our team and please don’t hesitate to get in touch if you need anything in the future.
Many Thanks,
Royal Finesse Customer Support
High quality product and good service
The ordering process was easy, communication regarding delivery was good and they were delivered on time as scheduled. The quality of the chairs is excellent and we are very happy with our purchase.
14 de agosto de 2025
Resposta da Royal Finesse
Hi Cleo,
Thank you for your kind words and for taking the time to leave a review, it is greatly appreciated.
We are delighted to hear that your ordering experience was smooth and that the quality of the products was excellent.
Please enjoy your new furniture and if you need anything else please don’t hesitate to ask!
Many Thanks,
Royal Finesse Customer Support
a quality product
very pleased with the quality, construction, and appearance of the garden furniture and also the speed of delivery : impressive from beginning to end
16 de agosto de 2025
Resposta da Royal Finesse
Hi Alan,
Thank you for your kind review, we are happy to hear of your positive experience this is exactly what we expect to hear.
Please don’t hesitate to reach out if you need anything going forward and we appreciate your comments!
Many Thanks,
Royal Finesse Customer Support
First class products
First class products. Would highly recommend.
There is a long wait to get what you ordered but let me reassure you it is worth the wait.
Good communication with Royal Finesse who were always excellent at keeping me updated.
13 de agosto de 2025
Resposta da Royal Finesse
Hi Raymond,
Thank you for your review, the time taken is greatly appreciated and it’s lovely to hear from you.
Our standard lead times are 1-2 weeks for delivery. We do sincerely apologise if you waiting some time for your order, we were hit with unexpected delays that impacted the lead time of your items and we appreciate your patience during this time.
We are delighted to hear that your experience was worthwhile and that the quality & communication was excellent, this is exactly what we expect to hear.
Your feedback as always is greatly valued and we hope you enjoy your furniture!
Many Thanks,
Royal Finesse Customer Support
Excellent quality of garden furniture
Excellent quality of garden furniture. Quick delivery and wonderful and helpful delivery staff.
Thank you.
7 de agosto de 2025
Resposta da Royal Finesse
Hi there,
Thank you for your kind review, we will be certain to pass along your kind comments to our team and we are delighted to hear of your experience.
If you need anything in the future please don’t hesitate to ask.
Many Thanks,
Royal Finesse Customer Support
Delivery fantastic 2 nice chaps ,the…
Delivery fantastic 2 nice chaps ,the table and chairs super quality, so pleased I ordered from you ,well recommended
31 de julho de 2025
Resposta da Royal Finesse
Hi Maureen,
Thank you for your review, it is greatly appreciated.
We are delighted to hear the delivery was fantastic and you are pleased with the quality of the furniture! We will ensure to pass on your lovely comments to the team.
If you need anything else we are always here to help.
Many Thanks,
Royal Finesse Customer Support
Beautiful furniture
Beautiful furniture
Also amazing customer service.
I found this store by pure good luck when searching for garden furniture.
Bought a lovely set in the sale which arrived in under a week. Even my husband (who can be quite picky) was impressed by the build quality.
Communication and customer service were great in booking the delivery and getting it to us very quickly.
We will definitely be back. I already have my eye on their sun loungers for next year!
22 de julho de 2025
Resposta da Royal Finesse
Hi Emma,
Thank you for your review, it’s lovely to hear of your experience and we are delighted to hear of your positive experience. This is exactly what we love to hear and we pride ourselves on this kind of service.
We will be sure to pass on your fantastic comments to the team, it is greatly appreciated. We are looking forward to hearing from you next year and we hope you enjoy your furniture!
Many Thanks,
Royal Finesse Customer Support
Poor quality all round
Not the quality I would expect for the price. Poorly aligned pre drilled holes. Very poor extendable section (and would never fit the six people it claims). Poor customer support
16 de julho de 2025
Resposta da Royal Finesse
Hi Jon,
Thank you for your review, your feedback is appreciated and we have investigated this further for you.
We do appreciate your comments raised and we see you emailed us on the 17th July to provide images which is much appreciated. Customer satisfaction is our number one priority, if there is any damage or concerns with the furniture we always try to provide a swift and appropriate resolution where possible. We did respond the same day, asking you to take pictures with clear visibility of the stickers next to the holes with the way you were attempting to assemble the furniture both for our Quality Control purposes and to be able to provide you a resolution upon your response. We did not receive any response from yourself and so we were not able to clarify how you would like this to be resolved.
Please rest assured that we are determined to help you in this matter, we do apologise that you felt the overall experience was not good and this is certainly not in line with our high standards we pride ourselves on. We value all feedback and this will be considered regardless. We are still willing to work with you if you would like to respond to us by replying to our email we sent or using the following contact details. You can reach us by email on info@royalfinesse.co.uk or by phone on 01904 862172.
We look forward to hearing from you and resolving your issue accordingly.
Many Thanks,
Royal Finesse Customer Support
Lovely table and chairs set
Lovely table and chairs set. Arrived quickly. Had no problem setting them up and they look great.
18 de julho de 2025
Resposta da Royal Finesse
Hi Glynis,
We are delighted to hear that you are pleased with your new set and thank you for leaving us a review.
If you need anything else feel free to contact us and we hope you enjoy your new furniture!
Many Thanks,
Royal Finesse Customer Support
Great all round experience
Great website, competitive prices and good communication from order to delivery. Fantastic product quality.
16 de julho de 2025
Resposta da Royal Finesse
Hi Michael,
It’s great to hear from you and we are so thankful for your kind review.
We are delivery to hear of the positive experience you’ve had overall. Your comments will be passed on to the team and we hope you enjoy your furniture!
Many Thanks,
Royal Finesse Customer Support
Great table and chairs
Quick delivery and a beautiful quality table and chairs. Would highly recommend.
12 de julho de 2025
Resposta da Royal Finesse
Hi Gillin,
Thank you for your review, it is appreciated and we are delighted to hear of your experience.
We are extremely thankful for your recommendation and we hope you continue to enjoy your furniture!
Many Thanks,
Royal Finesse Customer Support
Very pleased!
Very straight forward, came on time, good quality and very efficient delivery guys.
4 de julho de 2025
Resposta da Royal Finesse
Hi Jane,
Thank you for your kind review and we are delighted to hear of your positive experience overall.
It is fantastic to hear that the quality was as expected and your delivery went smoothly. We will certain feed this back to the team.
We wish you all the best.
Many Thanks,
Royal Finesse Customer Support
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.